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Control panel message

Description

Recommended action

RTC (real-time clock) battery may need to
be replaced.

the problem persists, replace the RTC battery.
See the Removal and Replacement section for
instructions on installing a new battery.

008–Microcode Patch Error

Processor is not supported by the BIOS.

Upgrade BIOS to proper version.

Change the processor.

009–PMM Allocation Error during MEBx
Download

Memory error during POST execution of
the Management Engine (ME) BIOS Extensions
option ROM.

Reboot the computer.

Unplug the power cord, re-seat
the memory modules, and reboot
the computer.

If the memory configuration was recently
changed, unplug the computer, restore
the original memory configuration, and
reboot the computer.

If the error persists, replace the system
board.

00A-Product Information Not Valid

The product information programmed into
the system board is missing or invalid.

Use Computer Setup to update this information.

00B-MEBx Module did not checksum correctly

Memory error during POST execution of
the Management Engine (ME) BIOS Extensions
option ROM.

Reboot the computer.

Unplug the power cord, re-seat
the memory modules, and reboot
the computer.

If the memory configuration was recently
changed, unplug the power cord, restore
the original memory configuration, and
reboot the computer.

If the error persists, replace the system
board.

00C-PMM Deallocation Error during MEBx
Cleanup

Memory error during POST execution of
the Management Engine (ME) BIOS Extensions
option ROM.

Reboot the computer.

Unplug the power cord, re-seat
the memory modules, and reboot
the computer.

If the memory configuration was recently
changed, unplug the power cord, restore
the original memory configuration, and
reboot the computer.

If the error persists, replace the system
board.

00D-Setup Error during MEBx Execution

MEBx selection or exit resulted in a setup
failure.

Reboot the computer.

Unplug the power cord, re-seat
the memory modules, and reboot
the computer.

If the memory configuration was recently
changed, unplug the power cord, restore
the original memory configuration, and
reboot the computer.

If the error persists, replace the system
board.

Chapter 7 POST error messages and diagnostic front panel LEDs and audible codes

Содержание ProOne 490 G3

Страница 1: ...Maintenance and Service Guide HP ProOne 490 G3 23 8 in non Touch All in One PC ...

Страница 2: ... additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition February 2017 Document Part Number 918102 001 Software terms By installing copying downloading or otherwise using any software product preinstalled on this computer you agree to be bound by the terms of the HP End User License Agreement EULA If you do not accept these license t...

Страница 3: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Страница 4: ...iv About This Book ...

Страница 5: ...e to equipment 10 Personal grounding methods and equipment 10 Grounding the work area 10 Recommended materials and equipment 11 Operating guidelines 11 Routine care 12 General cleaning safety precautions 12 Cleaning the computer case 12 Cleaning the keyboard 12 Cleaning the monitor 13 Cleaning the mouse 13 Service considerations 13 Tools and software requirements 13 Screws 13 Cables and connectors...

Страница 6: ...d reader problems 43 Solving display problems 44 Solving audio problems 48 Solving printer problems 50 Solving keyboard and mouse problems 51 Solving hardware installation problems 53 Solving network problems 54 Solving memory problems 58 Solving USB flash drive problems 59 Solving front panel component problems 60 Solving Internet access problems 60 Solving software problems 62 7 POST error messa...

Страница 7: ...oducts only 79 Backing up restoring and recovering in Windows 7 80 Creating recovery media 80 Creating recovery media using HP Recovery Manager select models only 81 Creating recovery discs with HP Recovery Disc Creator select models only 82 Creating recovery discs 82 Backing up your information 82 System Restore 83 System Recovery 83 System Recovery when Windows is responding 84 System Recovery w...

Страница 8: ...Country specific requirements 98 Appendix D Specifications 99 Index 100 viii ...

Страница 9: ...guration features Features may vary depending on the model For support assistance and to learn more about the hardware and software installed on the computer model run the HP Support Assistant utility Standard configuration features 1 ...

Страница 10: ...Front panel components Item Description Item Description 1 Wireless antenna 2 4 Webcam 2 Microphones 2 5 Speakers 2 3 Webcam light 2 Chapter 1 Product features ...

Страница 11: ... Item Description Item Description 1 Optical drive eject button 5 Power cord connector 2 Optical drive 6 RJ 45 network connector 3 USB 2 0 ports 2 7 HDMI connector 4 USB 3 0 port 8 Security lock slot Rear panel components 3 ...

Страница 12: ...Bottom components Item Description Item Description 1 USB Type C port 4 SD Card slot 2 USB 3 0 charging port 5 Power button 3 Audio out headphone Audio in microphone jack 4 Chapter 1 Product features ...

Страница 13: ...ludes bezel Fan Hard drive 1 TB 7200 rpm 3 5 in 1 TB 5400 rpm hybrid 2 5 in 500 GB 7200 rpm 3 5 in Heat sink includes replacement thermal material Memory modules 2 PC4 2133 DDR4 2133 SODIMM 1 2 V 8 GB 4 GB 2 GB Power button board Power supply HP Smart AC adapter 150 W PFC 120 W non PFC Processor includes replacement thermal material Intel Core i7 7700T 2 90 GHz SC turbo up to 3 80 GHz processor 8 ...

Страница 14: ...00T Intel Pentium G4600T and Intel Pentium G4560T processors Equipped with a graphics subsystem with discrete memory and a Windows operating system Equipped with a graphics subsystem with discrete memory and a NetC operating system Equipped with a graphics subsystem with discrete memory and a non Windows operating system Equipped with a graphics subsystem with UMA memory and a Windows operating sy...

Страница 15: ...lic and Slovakia For use in France For use in Germany For use in Hungary For use in Israel For use in Italy For use in the Netherlands For use in Northwest Africa For use in Portugal For use in Russia For use in Saudi Arabia For use in SCC For use in Spain For use in Turkey For use in the United Kingdom For use in the United States HP wireless keyboard in black finish For use in Belgium For use in...

Страница 16: ...e in Northwest Africa For use in Portugal For use in Russia For use in Saudi Arabia For use in SCC For use in Spain For use in Turkey For use in the United Kingdom For use in the United States USB wired mouse 8 Chapter 2 Illustrated parts catalog ...

Страница 17: ...unction normally for a while but it has been degraded in the internal layers reducing its life expectancy Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions Generating static The following table shows how humidity affects the electrostatic voltage levels generated by differe...

Страница 18: ...banana plug connector on the grounding mat or workstation and fit snugly into it Heel straps Toe straps Boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use them on both feet with a maximum of one megohm 10 resistance between the operator and ground Static Shielding Protection Levels Method Voltage ...

Страница 19: ...d Operate the computer on a sturdy level surface Leave a 10 2 cm 4 inch clearance on all vented sides of the computer and above the monitor to permit the required airflow Never restrict the airflow into the computer by blocking any vents or air intakes Do not place the keyboard with the keyboard feet down directly against the front of the desktop unit as this also restricts airflow Occasionally cl...

Страница 20: ...ed with water Rinse well by wiping the surface with a cloth or swab dampened with clear water For stubborn stains use isopropyl rubbing alcohol No rinsing is needed alcohol will evaporate quickly without leaving a residue After cleaning always wipe the unit with a clean lint free cloth Occasionally clean the air vents on the computer Lint and other foreign matter can block the vents and limit the ...

Страница 21: ...er to the computer is turned off Clean the mouse ball by first removing the retaining plate and the ball from the housing Pull out any debris from the ball socket and wipe the ball with a clean dry cloth before reassembly To clean the mouse body follow the procedures in Cleaning the computer case on page 12 Service considerations Listed below are some of the considerations that you should keep in ...

Страница 22: ...any surface If you are inserting or removing a hard drive turn off the computer Do not remove a hard drive while the computer is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector Do not use excessive force when inserting a drive Avoid exposing a hard drive to liquids temperature extremes or product...

Страница 23: ... 6 0 Gb s SMART ATA drives The Self Monitoring Analysis and Recording Technology SMART ATA drives for HP personal computers have built in drive failure prediction that warns the user or network administrator of an impending failure crash of the hard drive The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count spin retry count and calibration retr...

Страница 24: ...page 9 for initial safety procedures 1 Remove disengage any security devices that prohibit opening the computer 2 Remove all removable media such as compact discs or USB flash drives from the computer 3 Turn off the computer properly through the operating system then turn off any external devices 4 Disconnect the power cord from the power outlet and disconnect any external devices CAUTION Turn off...

Страница 25: ...ign objects Failure to follow this caution can result in damage to the display assembly 3 Rotate the top edge of the computer away from you until the display panel lies face down on the work surface 4 Rotate the stand assembly 1 up and forward to provide access to the stand assembly screws 5 Use a 2 5 mm hex driver to remove the four M4 0 6 5 screws 2 that secure the stand assembly to the computer...

Страница 26: ... assembly 4 Remove the two slotted Phillips P2 screws 2 that secure the rear cover to the display assembly 5 Remove the rear cover 3 by detaching the bottom edge of the cover from the display assembly and then swinging the bottom edge up and back until the rear cover rests upside down behind the display assembly Reverse this procedure to install the rear cover 18 Chapter 4 Removal and replacement ...

Страница 27: ...2 M3 0 4 0 screw 1 that secures the hard drive cage to the computer 5 Disconnect the hard drive cable 2 from the hard drive 6 Slide the hard drive cage down 3 and then remove the hard drive cage 7 Remove the four Phillips 2 6 32UNC screws 1 that secure the hard drive to the hard drive cage 8 Remove the hard drive 2 from the hard drive cage Reverse this procedure to install the hard drive and hard ...

Страница 28: ...e 17 3 Remove the rear cover see Rear cover on page 18 4 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The memory module tilts up 5 Remove the memory module 2 by pulling it away from the slot at an angle Reverse this procedure to install a memory module 20 Chapter 4 Removal and replacement procedures ...

Страница 29: ...8 4 Disconnect the optical drive cable 1 from the optical drive 5 Remove the Phillips 2 M3 0 4 0 screw 2 that secures the optical drive to the rear cover 6 Remove the optical drive 3 7 Remove the Phillips 1 M2 0 3 0 screw 1 that secures the optical drive bracket to the optical drive 8 Remove the optical drive bracket 2 Reverse this procedure to reassemble and install the optical drive Optical driv...

Страница 30: ...ferent types of boot sources Configure features such as Secure Boot power management virtualization support and language and keyboard type used in Setup and POST Replicate the system setup by saving system configuration information on a USB device and restoring it on one or more computers Enable or disable DriveLock security or securely erase a hard drive when supported by drive Using Computer Set...

Страница 31: ...m the Advanced and Main menus to those previously saved by Save Custom Defaults select Apply Custom Defaults and Exit If no custom defaults have been saved then factory defaults are used NOTE Settings in the Security menu are not modified by Apply Defaults Those values are reset by Restore Security Settings to Default at the bottom of the Security menu NOTE Not all settings shown in the following ...

Страница 32: ...erial Number SKU number UUID Universally Unique Identifier Asset Tracking Number Feature Byte Build ID Product Family System Board ID System Board CT Integrated MAC Address System Diagnostics If the hard drive has the HP Advanced Diagnostics installed the application will launch If HP Advanced Diagnostics is not installed then a basic version built into the BIOS will provide the capability to perf...

Страница 33: ...opy the BIOS file to the correct location on the hard drive or USB device System IDs Lets you set the following values Asset Tracking Number Ownership Tag Replicated Setup Backup current settings to USB device Saves system configuration to a formatted USB flash media device Restore current settings from USB device Restores system configuration from a USB flash media device Save Custom Defaults Sav...

Страница 34: ...ies Let you set the guidelines for a valid password Options include Password minimum length Requires at least one symbol Requires at least one number Requires at least one upper case character Requires at least one lower case character Allow spaces Clear Password Jumper Select Honor to allow or Ignore to not allow the absence of the password jumper to clear the passwords at boot up Default is Hono...

Страница 35: ...rd drive has been erased with a program that utilizes Secure Erase firmware commands no file recovery program partition recovery program or other data recovery method will be able to extract data from the drive Save Restore MBR of the system hard drive NOTE Windows 8 1 and Windows 10 systems are generally not formatted to include an MBR Instead they use GUID Partition Table GPT format which better...

Страница 36: ...d Power On This feature wakes the system up from a powered off state at a specified date and time Boot Options Select the devices that the computer can boot from as well as other options including Startup Menu Delay sec Enabling this feature will add a user specified delay to the POST process One purpose for the delay is to provide additional time to activate hotkeys such as Esc for the Startup Me...

Страница 37: ... time Secure Boot Configuration Configure Legacy Support and Secure Boot Legacy Support Lets you turn off all legacy support on the computer including booting to DOS running legacy graphics cards booting to legacy devices and so on Windows 7 for instance requires legacy support whereas Windows 8 does not Secure Boot Lets you make sure an operating system is legitimate before booting to it making W...

Страница 38: ...ntroller Select to show the device in the operating system Default is enabled Wake On LAN Lets you either disable the Wake On LAN feature or configure where the computer boots including the network or hard drive Default is Boot to Network Dust Filter Select to enable the Dust Filter replacement reminder which can be set for 15 30 60 90 120 or 180 days The reminder will show during POST after the r...

Страница 39: ...milar policies within the operating system since USB devices can be moved to different ports The ports disabled by the BIOS will remain disabled until the system is restarted Option ROM Launch Policy These policies control whether Legacy Option ROMs or UEFI drivers are loaded Default is All legacy for Windows 7 and other non Windows configurations Default is All UEFI for Windows 8 1 or later Confi...

Страница 40: ... ports labeled with the keyboard icon Default is disabled Remote Management Options Active Management AMT Intel only enable disable Default is enabled Allows you to discover repair and protect networked computing devices USB Key Provisioning Support enable disable Default is disabled USB Redirection Support enable disable Default is enabled USB redirection allows USB devices plugged into a client ...

Страница 41: ... page 24 in the Computer Setup File table The Save to Removable Media option creates a file named HPSETUP TXT on an inserted USB flash media device This file can be edited to change the settings on Restore An asterisk marks the selected option for a setting NOTE It is recommended that you save any modified computer configuration settings to a USB flash media device and save the device for possible...

Страница 42: ... are error codes that will help you diagnose the problem Refer to POST error messages and diagnostic front panel LEDs and audible codes on page 63 for more information If the screen is blank plug the monitor into a different video port on the computer if one is available Or replace the monitor with a monitor that you know is functioning properly If you are working on a network plug another compute...

Страница 43: ...turned on and the green monitor light is on Check the Power LED on the front of the computer to see if it is flashing red The flashing lights are error codes that will help you diagnose the problem Refer to POST error messages and diagnostic front panel LEDs and audible codes on page 63 for more information Turn up the brightness and contrast controls of the monitor if the monitor is dim Press and...

Страница 44: ...applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Cannot access the Computer Setup F10 Utility when booting the computer Cause Solution The Computer Setup F10 Utility is set to fast boot causing the F10 access screen to...

Страница 45: ...ers 2 Make sure the external speakers are properly connected and powered on and that the speakers volume control is set correctly 3 Use the system volume control available in the operating system to make sure the speakers are not muted or to increase the volume Cannot remove computer cover or access panel Cause Solution Smart Cover Lock featured on some computers is locked Unlock the Smart Cover L...

Страница 46: ...ck Open Task Manager c Select applications that you do not want to launch automatically and the click Disable Some software applications especially games are stressful on the graphics subsystem 1 Lower the display resolution for the current application or consult the documentation that came with the application for suggestions on how to improve performance by adjusting parameters in the applicatio...

Страница 47: ...light on the system board turns on 3 Replace the system board OR Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on white then 1 Check that the unit is plugged into a working AC outlet 2 Open the access panel and check that the power button cable is properly connected to the system board 3 Check that the power supply cables are properly connected to the ...

Страница 48: ...r other system fan spins If the fan does not spin make sure the fan cable is plugged onto the system board header 3 If fan a plugged in and not spinning replace it Power LED flashes red four times once every second followed by a two second pause and the computer beeps four times Beeps stop after fifth iteration but LEDs continue flashing Computer powered off automatically and the Power LED flashes...

Страница 49: ...e Explorer from the list of applications In the left column expand This PC right click on a drive select Properties and then select the Tools tab Under Error checking click Check Drive not found identified Cause Solution Cable could be loose Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving hardware insta...

Страница 50: ...ptions and ensure the bootable hard drive is listed immediately under the Hard Drive entry Computer will not boot from hard drive Cause Solution The device is attached to a SATA port that has been hidden in Computer Setup 1 Check SATA cable connections 2 Run the Computer Setup utility and ensure Device Available is selected for the device s SATA port in Advanced Port Options Boot order is not corr...

Страница 51: ...e if it writable Refer to the previous section for a list of compatible cards Media card is locked Locking the media card is a safety feature that prevents writing to and deleting from an SD Memory Stick PRO card If using an SD card make sure that the lock tab located on the right of the SD card is not in the locked position If using a Memory Stick PRO card make sure that the lock tab located on t...

Страница 52: ...display problems see the documentation that came with the monitor and to the common causes and solutions listed in the following table Blank screen no video Cause Solution Monitor is not turned on and the monitor light is not on Turn on the monitor and check that the monitor light is on Bad monitor Try a different monitor The cable connections are not correct Check the cable connection from the mo...

Страница 53: ...controls to select the input that is being driven by the system Refer to the monitor s user documentation for more information on the on screen controls and settings Blank screen and the power LED flashes Red five times once every second followed by a two second pause and the computer beeps five times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Pre video memory error...

Страница 54: ...onnector and the monitor Blurry video or requested resolution cannot be set Cause Solution If the graphics controller was upgraded the correct graphics drivers may not be loaded Install the video drivers included in the upgrade kit Monitor is not capable of displaying requested resolution Change requested resolution Graphics card is bad Replace the graphics card The picture is broken up rolls jitt...

Страница 55: ...Windows 7 1 Restart the computer 2 Press and hold the F8 key as your computer restarts before the Windows logo appears If the Windows logo appears you must restart the computer and try again 3 On the Advanced Boot Options screen use the arrow keys to highlight the safe mode option you want and then press Enter 4 Log on to your computer with a user account that has administrator rights When your co...

Страница 56: ... copy the symbol from the Character Map into a document In Windows 7 click Start select All Programs select Accessories select System Tools and then select Character Map In Windows 10 type ch in the taskbar search box and then select Character Map from the list of applications Solving audio problems If the computer has audio features and you encounter audio problems see the common causes and solut...

Страница 57: ...t audio over the DisplayPort connection if applicable so multiple audio devices may be listed in Device Manager Make sure the correct device is being used To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 10 type device manager in the taskbar search box and then select Device Manager from the list of applicatio...

Страница 58: ...rect audio device The operating system controls may be set to use a different audio device as the default output device than what is expected Set the operating system to use the correct audio device Solving printer problems If you encounter printer problems see the documentation that came with the printer and to the common causes and solutions listed in the following table Printer will not print C...

Страница 59: ...king correctly Symptoms include lagging mouse movement jumpy mouse keyboard or no function of mouse keyboard and external drive Cause Solution If your computer is equipped with USB 3 0 ports connected USB 3 0 devices can interfere with the wireless keyboard USB receiver Connect the wireless keyboard USB receiver to a USB 2 0 port that is separated from ports with USB 3 0 devices If you still exper...

Страница 60: ...u and then press Enter 3 Use the arrow keys to select Shut Down and then press Enter 4 After the shutdown is complete plug the mouse connector into the back of the computer or the keyboard and restart Program in use has stopped responding to commands Shut down the computer using the keyboard then restart the computer Mouse may need cleaning Remove the roller ball cover on the mouse and clean the i...

Страница 61: ...ce is not turned on Turn off the computer turn on the external device then turn on the computer to integrate the device with the computer system When the system advised you of changes to the configuration you did not accept them Reboot the computer and follow the instructions for accepting the changes A plug and play board may not automatically configure when added if the default configuration con...

Страница 62: ...y with HP memory 4 Replace the system board Solving network problems Some common causes and solutions for network problems are listed in the following table These guidelines do not discuss the process of debugging the network cabling Table 6 2 Solving network problems Network driver does not detect network controller Cause Solution Network controller is disabled 1 Run Computer Setup and enable net...

Страница 63: ...er is not properly loaded Reinstall network drivers System cannot autosense the network Disable auto sensing capabilities and force the system into the correct operating mode Diagnostics reports a failure Cause Solution The cable is not securely connected Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct devi...

Страница 64: ...ing the Recovery Disc Set in Windows 7 or Windows recovery tools in Windows 10 If necessary download the softpaq from the web from a different computer The cable is not securely connected Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device The network controller is defective Contact an authorized service...

Страница 65: ...System setup utility reports unprogrammed EEPROM Cause Solution Unprogrammed EEPROM Contact an authorized service provider Solving network problems 57 ...

Страница 66: ...ule is not installed in the DIMM1 or XMM1 socket Ensure that a memory module is installed in the DIMM1 or XMM1 socket on the system board This socket must be populated with a memory module Memory module is not the correct type or speed grade for the system or the new memory module is not seated properly Replace module with the correct industry standard device for the computer On some models ECC an...

Страница 67: ...ve not found identified Cause Solution The device is attached to a USB port that has been hidden in Computer Setup Run the Computer Setup utility and enable USB ports in Advanced Port Options The device was not properly seated before power up Ensure the device is fully inserted into the USB port before applying power to the system System will not boot from USB flash drive Cause Solution Boot order...

Страница 68: ...problems consult your Internet Service Provider ISP or refer to the common causes and solutions listed in the following table Unable to connect to the Internet Cause Solution Internet Service Provider ISP account is not set up properly Verify Internet settings or contact your ISP for assistance Web browser is not set up properly Verify that the Web browser is installed and set up to work with your...

Страница 69: ...k the Delete button Windows 10 1 Type control panel in the taskbar search box and then select Control Panel from the list of applications 2 Click Internet Options 3 In the Browsing history section click the Delete button 4 Select the Cookies and website data check box and click the Delete button Cannot automatically launch Internet programs Cause Solution You must log on to your ISP before some pr...

Страница 70: ...ll not continue and the HP logo does not display Cause Solution ROM issue POST error has occurred Observe the beeps and LED lights on the front of the computer See POST error messages and diagnostic front panel LEDs and audible codes on page 63 to determine possible causes See the Worldwide Limited Warranty for terms and conditions Illegal Operation has Occurred error message is displayed Cause So...

Страница 71: ...basis To establish the schedule reconfigure the computer to the Full Boot Every x Days mode using Computer Setup NOTE For more information on Computer Setup see Computer Setup F10 Utility on page 22 POST numeric codes and text messages This section covers those POST errors that have numeric codes associated with them The section also includes some text messages that may be encountered during POST ...

Страница 72: ... the Management Engine ME BIOS Extensions option ROM 1 Reboot the computer 2 Unplug the power cord re seat the memory modules and reboot the computer 3 If the memory configuration was recently changed unplug the power cord restore the original memory configuration and reboot the computer 4 If the error persists replace the system board 00C PMM Deallocation Error during MEBx Cleanup Memory error du...

Страница 73: ...memory modules replace the system board 2E3 Incompatible Memory Module in Memory Socket s X X A memory module in memory socket identified in the error message is missing critical SPD information or is incompatible with the chipset 1 Verify proper memory module type 2 Try another memory socket 3 Replace with a supported module 2E4 DIMM Configuration Warning The current memory configuration is not o...

Страница 74: ...OS on page 70 3 Replace the hard disk drive 3F2 Hard Disk 2 Error Hard disk 2 error 1 Check and or replace cables 2 Clear CMOS See Password security and resetting CMOS on page 70 3 Replace the hard disk drive 400 Serial Port A Address Conflict Detected Both external and internal serial ports are assigned to the same resources 1 Remove any serial port expansion cards 2 Clear CMOS See Password secur...

Страница 75: ... The system has detected a wireless module installed in the system that is not supported and has been disabled Replace with a supported module 800 Keyboard Error Keyboard failure 1 Reconnect keyboard with computer turned off 2 Check connector for bent or missing pins 3 Ensure that none of the keys are depressed 4 Replace keyboard 801 Keyboard or System Unit Error Keyboard failure 1 Reconnect the k...

Страница 76: ...ply fan 910 Filter Warning Airflow filter is dirty Replace the airflow filter Interpreting system validation diagnostic front panel LEDs and audible codes During the system validation phase that occurs at system startup the BIOS validates the functionality of the following subsystems and conditions AC adapter System board power Processor failure BIOS corruption Memory failure Graphics failure Syst...

Страница 77: ...he embedded controller is checking or recovering the boot block Hardware 3 2 The embedded controller has timed out waiting for BIOS to return from memory initialization 3 3 The embedded controller has timed out waiting for BIOS to return from graphics initialization 3 4 The system board displays a power failure crowbar 3 5 The processor is not detected 3 6 The processor does not support an enabled...

Страница 78: ...se they are needed later Back up can be performed in Computer Setup or using the BiosConfigUtility tool available from www hp com See Computer Setup F10 Utility on page 22 for information on backing up the BIOS settings Resetting CMOS resets BIOS settings to default but does not clear the passwords or affect any of the other Security settings On Intel systems with advanced manageability features r...

Страница 79: ...can be performed in Computer Setup or using the BiosConfigUtility tool available from www hp com See Computer Setup F10 Utility on page 22 for information on backing up the BIOS settings Resetting CMOS resets BIOS settings to default but does not clear the passwords or affect any of the other Security settings On Intel systems with advanced manageability features resetting CMOS will also partially...

Страница 80: ...emove the access panel 4 Locate the header and jumper labeled CMOS PSWD NOTE The password jumper is blue so that it can be easily identified 5 Remove the jumper from pins 1 and 2 6 Place the jumper on either pin 1 or 2 but not both so that it does not get lost 7 Replace the access panel and reconnect the external equipment 8 Plug in the computer and turn on power Allow the operating system to star...

Страница 81: ...ord To delete the power on or setup password complete the following steps 1 Turn on or restart the computer To delete the Setup password go to step 2 To delete the Power on password go to step 3 2 To delete the Setup password as soon as the computer turns on Press the Esc key while Press the ESC key for Startup Menu message is displayed Press the F10 key to enter Computer Setup 3 When the key icon...

Страница 82: ...ostics UEFI to a USB device on page 74 b Hard drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only and you m...

Страница 83: ...mputer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want Downloading HP PC Hardware Diagnostics UEFI to a USB device 75 ...

Страница 84: ... personal information For more information see Using Windows tools on page 77 NOTE If storage is 32 GB or less Microsoft System Restore is disabled by default Creating HP Recovery media select products only If possible check for the presence of the Recovery partition and the Windows partition From the Start menu select File Explorer If your computer does not list the Windows partition and the Reco...

Страница 85: ...ur country or region and follow the on screen instructions Be sure that the computer is connected to AC power before you begin creating the recovery media The creation process can take an hour or more Do not interrupt the creation process If necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next...

Страница 86: ...btained from HP or by using the HP Recovery partition select products only If you have not already created recovery media see Creating HP Recovery media select products only on page 76 What you need to know before you get started HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the m...

Страница 87: ...ructions Using HP Recovery media to recover You can use HP Recovery media to recover the original system This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly 1 If possible back up all personal files 2 Insert the HP Recovery media and then restart the computer NOTE If the computer does not automatically restart in HP Recovery Man...

Страница 88: ...ting system in cases where the hard drive is corrupted or has been replaced See Creating recovery media on page 80 2 As you add hardware and software programs create system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time A system restore point contains information that Windows uses such as registry settings Windo...

Страница 89: ...ou the size of the drive required to store all the data minimum of 8 GB NOTE The process of creating recovery media is lengthy You can quit the process at any time The next time you initiate the process it resumes where it left off NOTE Do not use media cards for creating recovery media The system may not be able to boot up from a media card and you may not be able to run system recovery To create...

Страница 90: ...y DVD R DVD R DL DVD R DVD R DL or DVD RW The discs you use will depend on the type of optical drive you are using Creating recovery discs NOTE The Windows 7 operating system DVD can be created only once The option to create that media will not be available after you create a Windows DVD To create the Windows DVD 1 Select Start All Programs Productivity and Tools HP Recovery Disc Creator 2 Select ...

Страница 91: ...nformation use System Restore to return the computer to a previous restore point NOTE Always use this System Restore procedure before you use the System Recovery feature To start System Restore 1 Close all open programs 2 Click the Start button right click Computer and then click Properties 3 Click System protection System Restore click Next and then follow the on screen instructions System Recove...

Страница 92: ...d follow the steps in System Recovery when Windows is not responding on page 84 5 Click Security and Protection click Recovery Manager and then click Recovery Manager If prompted click Yes to allow the program to continue 6 Under I need help immediately click System Recovery 7 Select Yes and then click Next Your computer restarts 8 When the computer restarts you will see the Recovery Manager welco...

Страница 93: ...c as the computer is powering on to display the startup menu 5 Use the arrow keys to select the boot menu and press Enter Use the arrow keys to select the location where the recovery media is inserted USB or DVD Press Enter to boot from that device 6 If Recovery Manager asks if you want to run System Recovery from Media or Hard Drive select Media On the Welcome screen under I need help immediately...

Страница 94: ...tart the computer and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads NOTE If the computer does not boot to the DVD restart the computer and press Esc as the computer is powering on to see the startup menu Use the arrow keys to select the boot menu and press Enter Use the arrow keys to select the location where the recovery DVD is ins...

Страница 95: ...of the lithium battery can be extended by plugging the computer into a live AC wall socket The lithium battery is only used when the computer is NOT connected to AC power HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs go to http www hp com recycle 1 Remove disengage any security devic...

Страница 96: ...that extends above one edge of the battery When the battery pops up lift it out 1 b To insert the new battery slide one edge of the replacement battery under the holder s lip with the positive side up Push the other edge down until the clamp snaps over the other edge of the battery 2 Type 3 a Pull back on the clip 1 that is holding the battery in place and remove the battery 2 88 Appendix A Batter...

Страница 97: ...the following steps to complete this procedure 8 Replace the access panel 9 Plug in the computer and turn on power to the computer 10 Reset the date and time your passwords and any special system setups using Computer Setup 11 Lock any security devices that were disengaged when the access panel was removed 89 ...

Страница 98: ...ecommended a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE If the system has a BIOS administrator password enter the password at the prompt b Select Main select Restore Defaults and then select Yes to load defaults c Select the Security menu select Restore Security Level Defaults and then select...

Страница 99: ...yed at the bottom of the screen b Select the Security menu and scroll down to the Utilities menu c Select Hard Drive Tools d Under Utilities select Secure Erase select the hard drive storing the data you want to clear and then follow the on screen instructions to continue or Clear the contents of the drive by using the following Disk Sanitizer command steps IMPORTANT If you clear data using Disk S...

Страница 100: ...mory 256 bytes No Yes Stores system date and time and noncritical data RTC battery backed up CMOS is programmed using the Computer Setup BIOS or changing the Microsoft Windows date and time This memory is not write protected Controller NIC EEPROM 64 kilobytes not customer accessible No Yes Stores NIC configuration and NIC firmware NIC EEPROM is programmed using a utility from the NIC vendor that c...

Страница 101: ...anagement Engine Firmware present in only specific ZBook and EliteBook models For more information go to http www hp com support and select your country Select Drivers Downloads and then follow the on screen instructions 1 5 megabytes or 5 megabytes Yes Yes Stores Management Engine Code Settings Provisioning Data and iAMT third party data store Management Engine Code is programmed at the factory C...

Страница 102: ...a 802 11 WLAN EEPROM is programmed at the factory Tools for writing data to this memory are not made public A utility is required for writing data to this memory and is typically not made available to the public unless a firmware upgrade is necessary to address a unique issue Webcam 64 kilobit No Yes Stores webcam configuration and firmware Webcam memory is programmed using a utility from the devi...

Страница 103: ...FI BIOS provides functionality beyond that of the legacy BIOS In addition the UEFI BIOS works to initialize the computer s hardware before loading and executing the OS the run time environment allows the loading and execution of software programs from storage devices to provide more functionality such as advanced hardware diagnostics with the ability to display more detailed system information and...

Страница 104: ...r and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen b Select the Security menu select Secure Boot Configuration and then follow the on screen instructions c At the Secure Boot Configuration window select Secure Boot select Clear Secure Boot Keys and then follow the on screen instructions to continue Using HP Sure Start select models on...

Страница 105: ...dited agency responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 ...

Страница 106: ... fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear a T ...

Страница 107: ... Relative Humidity noncondensing Operating Nonoperating 38 7 C max wet bulb 10 90 5 95 10 90 5 95 Maximum Altitude unpressurized Operating Nonoperating 10 000 ft 30 000 ft 3048 m 9144 m Power Supply Operating Voltage Range Rated Voltage Range1 Rated Line Frequency Operating Line Frequency 90 264 VAC 100 240 VAC 50 60 Hz 47 63 Hz Standard Efficiency High Efficiency 180W active PFC 82 85 82 efficien...

Страница 108: ...ostatic discharge ESD 9 preventing damage 10 error codes 63 68 messages 63 F F10 Setup access problem 36 flash drive problems 59 flashing LEDs 68 front panel components 2 front panel problems 60 G general problems 36 grounding methods 10 H hard drive proper handling 14 removal and replacement 19 SATA characteristics 15 hard drive problems 41 hard drive recovery Windows 7 83 hardware installation p...

Страница 109: ...connectors on system board 15 hard drive characteristics 15 screws correct size 13 SD Card slot 4 security lock slot 3 service considerations 13 Setup password 72 73 setup password 70 software problems 62 servicing computer 13 speakers 2 specifications computer 99 stand assembly removal and replacement 17 static electricity 9 system board SATA connectors 15 system memory removing personal data fro...

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