QuickSpecs
HP ProLiant SL270s Generation 8 (Gen8)
Service and Support
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Service and Support
The SL270s tray is a part of the HP ProLiant s6500 Chassis. Support for these tray need to be
purchased at a chassis level. Please refer to HP ProLiant s6500 Chassis quick spec documentation
for details.
HP Technology Services for Industry Standard Servers
HP Technology Services delivers confidence, reduces risk and helps customers realize agility and
stability. Connect to HP to help prevent problems and solve issues faster. Our support technology lets
you to tap into the knowledge of millions of devices and thousands of experts to stay informed and in
control, anywhere, any time.
Protect your business beyond warranty with HP Care Pack Services
HP Care Pack Services enable you to order the right service level, length of coverage and response
time as you purchase your new server, giving you full entitlement for the term you select.
Get connected to HP to
improve your support
experience
Prevent problems with innovative, automated monitoring tools and proactive services. Combining
Proactive Care Services with our remote support technology such as Insight Online provides you with
expert advice and personalized, cloud-based automated IT support, helping to prevent unplanned
down time and solve problems quickly. For more information, visit:
www.hp.com/go/proactiveinsightexperience
Warranty / Service
Coverage
For ProLiant servers and storage systems, the services cover HP-branded hardware options qualified
for the server, purchased at the same time or afterward, internal to the enclosure, as well as external
monitors up to 22" and tower UPS products; these items will be covered at the same service level and
for the same coverage period as the server unless the maximum supported lifetime and/or the
maximum usage limitation has been exceeded. Coverage of the UPS battery is not included; standard
warranty terms and conditions apply.
The defective media retention service feature option applies only to Disk or eligible SSD/Flash Drives
replaced by HP due to malfunction. It does not apply to any exchange of Disk or SSD/Flash Drives that
have not failed. SSD/Flash Drives that are specified by HP as consumable parts and/or that have
exceeded maximum supported lifetime and/or the maximum usage limit as set forth in the
manufacturer's operating manual or the technical data sheet are not eligible for the defective media
retention service feature option.
For more information
To learn more on HP ProLiant servers and HP BladeSystem servers, please contact your HP sales
representative or HP Authorized Channel Partner. Or visit:
http://www.hp.com/services/proliant