enhance operational effectiveness with proactive problem identification and recommendations
from HP
partner with technical experts who help coordinate support, provide hands-on assistance, and
share knowledge with your staff
rapidly access support and expertise spanning your environment
obtain personalized services tailored to your business environment and critical success factors
anticipate necessary change - and execute it correctly the first time
efficiently manage infrastructure resources to meet your performance objectives
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA0-1614ENUC
Hardware Support - 3-Year, 24x7 Same-Business-Day, On-site. 4-Hour response coverage
Hardware Support - 3-Year, 24x7 Same-Business-Day, On-site. 4-Hour response coverage
Hardware Support - 3-Year, 24x7 Same-Business-Day, On-site. 4-Hour response coverage
Hardware Support - 3-Year, 24x7 Same-Business-Day, On-site. 4-Hour response coverage
As an alternative to our recommended support level, for customers who need same day response service
level 24x7.
3-Year, 24x7 Same-Business-Day, On-site. 4-Hour response coverage provides high-quality remote
assistance and onsite support for
your covered hardware, helping you to improve product uptime. You have the flexibility to choose
between different service-level options featuring different response times and coverage windows, as well
as between several coverage periods to address your specific service needs.
Service benefits
Help improve or maintain system uptime
Convenient onsite support
Reliable response times
Service feature highlights
Remote problem diagnosis and support
Onsite hardware support
Materials included
Service-level options with different coverage windows and response times
Work to completion
Escalation management
Access to electronic support information and services
HP electronic remote monitoring and support solution (for eligible products only)
Optional Defective Media Retention Service
http://h20195.www2.hp.com/V2/GetPDF.aspx/5982-6547EEE
QuickSpecs
HP ProLiant DL580 Generation 5 (G5)
HP ProLiant DL580 Generation 5 (G5)
HP ProLiant DL580 Generation 5 (G5)
HP ProLiant DL580 Generation 5 (G5)
Service and Support
DA - 12770 Worldwide — Version 44 — November 23, 2010
Page 16
