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HP ProLiant DL320 Generation 5p, Руководство пользователя

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HP ProLiant DL320 Generation 5p Скачать руководство пользователя страница 76

 

Troubleshooting 76 

 

 

POST problems flowchart 

Symptoms: 

•

 

Server does not complete POST 

  

 

NOTE:

  The server has completed POST when the system attempts to access the boot device. 

  

•

 

Server completes POST with errors 

Possible problems: 

•

 

Improperly seated or faulty internal component 

•

 

Faulty KVM device 

•

 

Faulty video device 

    

Item Refer 

to 

1 

"POST error messages and beep codes (on page 

81

)"  

2 

"Video problems" in the 

HP ProLiant Servers Troubleshooting Guide

 

located on the Documentation CD or on the HP website 

(

http://www.hp.com/support

) 

3 

KVM or iLO 2 documentation 

4 

"Loose connections (on page 

69

)"  

5 

"Symptom information (on page 

69

)" 

6 

Server maintenance and service guide, located on the Documentation 
CD or the HP website (

http://www.hp.com/products/servers/platforms

) 

7 

"Port 85 and iLO messages" in the 

HP ProLiant Servers Troubleshooting 

Guide

 located on the Documentation CD or on the HP website 

(

http://www.hp.com/support

) 

8 

"General memory problems are occurring" in the 

HP ProLiant Servers 

Troubleshooting Guide

 located on the Documentation CD or on the HP 

website (

http://www.hp.com/support

) 

9 

•

 

"Hardware problems" in the 

HP ProLiant Servers Troubleshooting 

Guide

 located on the Documentation CD or on the HP website 

(

http://www.hp.com/support

) 

•

 

Server maintenance and service guide, located on the Documentation 

CD or the HP website 
(

http://www.hp.com/products/servers/platforms

) 

10 

•

 

"Server information you need" in the 

HP ProLiant Servers 

Troubleshooting Guide

 located on the Documentation CD or on the 

HP website (

http://www.hp.com/support

) 

•

 

"Operating system information you need" in the 

HP ProLiant Servers 

Troubleshooting Guide

 located on the Documentation CD or on the 

HP website (

http://www.hp.com/support

) 

 

 

 

Содержание ProLiant DL320 Generation 5p

Страница 1: ...HP ProLiant DL320 Generation 5p Server User Guide Part Number 451883 003 October 2008 Third Edition ...

Страница 2: ...n additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows and Windows NT are U S registered trademarks of Microsoft Corporation Windows Server 2003 is a trademark of Microsoft Corporation Intended audience This document is for the person who installs administers and troubleshoots servers and storage systems HP assumes you are qua...

Страница 3: ... LEDs 16 System LEDs and internal health LED combinations 17 Internal USB connector 18 Fan locations 19 Operations 20 Power up the server 20 Power down the server 20 Remove the server from the rack 20 Remove the primary access panel 21 Remove the secondary access panel 21 Remove the PCI riser board assembly 21 Install the PCI riser board assembly 22 Setup 24 Optional installation services 24 Rack ...

Страница 4: ...bedded SATA controller cabling optional hard drive cage configuration 52 Optional SAS controller cabling 52 Optional SAS controller cabling standard configuration 52 Optional SAS controller cabling optional hard drive cage configuration 53 Battery cabling for BBWC 54 BBWC battery cabling to an optional controller in slot 4 54 BBWC battery cabling to an optional controller in slot 5 54 Optional int...

Страница 5: ...ems flowchart 76 OS boot problems flowchart 77 Server fault indications flowchart 79 POST error messages and beep codes 81 Battery replacement 82 Regulatory compliance notices 84 Regulatory compliance identification numbers 84 Federal Communications Commission notice 84 FCC rating label 84 Class A equipment 84 Class B equipment 84 Declaration of conformity for products marked with the FCC logo Uni...

Страница 6: ... 6 Specifications 91 Environmental specifications 91 Server specifications 91 Technical support 93 Related documents 93 HP contact information 93 Customer Self Repair 93 Acronyms and abbreviations 101 Index 104 ...

Страница 7: ...ation Front panel components Front panel components standard configuration Item Description 1 Hard drive bay 1 2 Hard drive bay 2 3 Serial label pull tab 4 12 7 mm optical drive bay 5 USB connectors 2 6 Power On Standby button and system power LED ...

Страница 8: ...s optional hard drive cage configuration Item Description 1 Hard drive bay 1 2 Hard drive bay 2 3 9 5 mm optical drive bay 4 Hard drive bay 3 5 Serial label pull tab 6 USB connectors 2 7 Hard drive bay 4 8 Power On Standby button and system power LED ...

Страница 9: ...ntify the component in a degraded state see System board LEDs on page 16 Red System health is critical To identify the component in a critical state see System board LEDs on page 16 Off System health is normal when in standby mode 4 NIC 1 link activity LED Green Network link exists Flashing green Network link and activity exist Off No network link exists If power is off view the LEDs on the RJ 45 ...

Страница 10: ...utton LED Blue Identification is activated Flashing blue System is being remotely managed Off Identification is deactivated 2 Internal health LED Green System health is normal Amber System health is degraded To identify the component in a degraded state see System board LEDs on page 16 Red System health is critical To identify the component in a critical state see System board LEDs on page 16 Off ...

Страница 11: ...iew the LEDs on the RJ 45 connector See Rear panel LEDs on page 13 5 Drive activity LED Green Drive activity is normal Amber Drive failure has occurred Off No drive activity exists 6 Power On Standby button and system power LED Green System is on Amber System is shut down but power is still applied Off Power cord is not attached or power supply failure has occurred SATA device numbers SATA device ...

Страница 12: ...ts For this server model PCI expansion slots 1 3 and 6 7 are reserved Item Description 1 Power cord connector 2 Mouse connector 3 10 100 1000 NIC 2 connector 4 USB connectors 2 5 Serial connector 6 PCI Express expansion slot 5 low profile half length 7 PCI Express expansion slot 4 optional PCI X full length ...

Страница 13: ...his server model PCI expansion slots 1 3 and 6 7 are reserved Slot Type Length Connector Interconnect 4 PCI Express Full x8 x8 4 Optional PCI X Full 133 MHz 3 3 V 64 bit 5 PCI Express Half x8 x1 x8 PCI Express cards are supported but will run at x1 speeds Rear panel LEDs Item Description Status 1 NIC iLO 2 activity Green or flashing green Activity exists Off No activity exists 2 NIC iLO 2 link Gre...

Страница 14: ...lot 4 bank B 5 Processor socket 6 Reserved 7 System power connector 8 Processor power connector 9 Fan 1 connector 10 Fan 2 connector 11 Fan 3 connector 12 Front USB cable connector 13 SATA connector 2 hard drive 14 Front panel LED connector 15 NMI jumper 16 Reserved 17 System maintenance switch 18 Fan 4 connector 19 System battery 20 SATA connector 4 hard drive 21 SATA connector 6 optical drive 22...

Страница 15: ...ule connector The server supports one optical drive that can be connected to either SATA connector 5 or SATA connector 6 x8 PCI Express cards are supported but will run at x1 speeds System maintenance switch Position Default Function S1 Off Off iLO 2 security is enabled On iLO 2 security is disabled S2 Off Off Normal operation On RBSU will not commit any configuration changes S3 Off Reserved S4 Of...

Страница 16: ...at could support problem analysis but the NMI feature preserves that information by performing a memory dump before a hard reset To force the OS to invoke the NMI handler and generate a crash dump log the administrator can do any of the following Short the NMI jumper pins Press the NMI switch Use the iLO Virtual NMI feature For additional information see the whitepaper on the HP website http h2000...

Страница 17: ...alth LED on the front panel illuminates either amber or red the server is experiencing a health event Combinations of illuminated system LEDs and the internal health LED indicate system status The front panel health LEDs indicate only the current hardware status In some situations HP SIM may report server status differently than the health LEDs because the software tracks more system attributes Sy...

Страница 18: ... usable memory is installed in the system Overtemperature amber Amber The Health Driver has detected a cautionary temperature level Red The server has detected a hardware critical temperature level Fan module red Red The minimum fan requirements are not being met in one or more of the fan modules One or more fans have failed or are missing Power supply signal interlock amber Red The power supply s...

Страница 19: ...Component identification 19 Fan locations Standard configurations include either three or four fans ...

Страница 20: ...ext step 3 Press the Power On Standby button to place the server in Standby mode When the server activates Standby power mode the system power LED changes to amber IMPORTANT Pressing the UID button illuminates the blue UID LEDs on the front and rear panels In a rack environment this feature facilitates locating a server when moving between the front and rear of the rack 4 Disconnect the power cord...

Страница 21: ...r cooling that can lead to thermal damage 1 Power down the server on page 20 2 Remove the server from the rack on page 20 3 Loosen the captive T 15 Torx thumbscrew securing the access panel to the server 4 Slide the access panel toward the rear of the server then lift it from the server Remove the secondary access panel 1 Power down the server on page 20 2 Remove the server from the rack on page 2...

Страница 22: ...ny existing expansion boards 5 Remove the PCI riser board assembly Install the PCI riser board assembly CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCI riser board assembly 1 Install the PCI riser board assembly 2 Connect any internal cables for expansion boards 3 Install the primary access panel ...

Страница 23: ...Operations 23 4 Install the server into the rack ...

Страница 24: ...nux o HP ProLiant Essentials HP SIM and RDP Startup and implementation services for both hardware and software For more information on Care Packs refer to the HP website http www hp com hps carepack servers cp_proliant html Rack planning resources The rack resource kit ships with all HP branded or Compaq branded 9000 10000 and H9 series racks For more information on the content of each resource re...

Страница 25: ...ont and rear doors that provide 64 percent open area for ventilation CAUTION When using a Compaq branded 7000 Series rack you must install the high airflow rack door insert P N 327281 B21 42U or P N 157847 B21 22U to provide proper front to back airflow and cooling CAUTION If a third party rack is used observe the following additional requirements to ensure adequate airflow and to prevent damage t...

Страница 26: ...pply branch circuits Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC current rating Do not use common power outlet strips for this equipment Provide a separate electrical circuit for the server Electrical grounding requirements The server must be grounded properly for proper operation and safety In the United States you must install the equipment in ac...

Страница 27: ... Always handle the rack from both sides Identifying the server shipping carton contents Unpack the server shipping carton and locate the materials and documentation necessary for installing the server All the rack mounting hardware necessary for installing the server into the rack is included with the rack or the server The contents of the server shipping carton include Server Printed setup docume...

Страница 28: ...mmunications connectors into RJ 45 connectors For this server model PCI expansion slots 1 3 and 6 7 are reserved Item Description 1 Power cord connector 2 Mouse connector 3 10 100 1000 NIC 2 connector 4 USB connectors 2 5 Serial connector 6 PCI Express expansion slot 5 low profile half length 7 PCI Express expansion slot 4 optional PCI X full length 8 UID button LED 9 Video connector 10 Dedicated ...

Страница 29: ...ntation CD Installing the operating system To operate properly the server must have a supported OS For the latest information on OS support refer to the HP website http www hp com go supportos Two methods are available to install an OS on the server SmartStart assisted installation Insert the SmartStart CD into the CD ROM drive and reboot the server Manual installation Insert the OS CD into the CD...

Страница 30: ... supports interleaving and non interleaving memory configurations Interleaving memory increases bandwidth by enabling simultaneous access to multiple blocks of data For example to overlap read writes the server divides the system memory between pairs of DIMMs and then writes to and reads from each DIMM concurrently For an interleaving configuration always install identical DIMMs in pairs For a non...

Страница 31: ...interleaved 1 GB 1 GB 1 GB 1 GB 4 GB Dual bank interleaved 2 GB 2 GB 2 GB 2 GB 8 GB Dual bank interleaved Installing DIMMs 1 Power down the server on page 20 2 Remove the server from the rack on page 20 3 Remove the primary access panel on page 21 4 Open the DIMM slot latches 5 Install the DIMM 6 Install the access panel 7 Install the server into the rack Hard drive options The server provides non...

Страница 32: ...re The embedded controller supports non hot plug SATA hard drives Drive LEDs are not supported Optional SATA controllers support hot plug SATA hard drives and drive LEDs Optional SAS controllers support hot plug SAS or SATA hard drives and drive LEDs Removing a hard drive blank CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with eithe...

Страница 33: ...either a component or a blank 3 Remove the hard drive Installing a hard drive IMPORTANT Hot plug capability and drive LED support are only available when a supported optional controller is installed in the server 1 Power down the server on page 20 2 Remove the existing hard drive blank Removing a hard drive blank on page 32 3 Prepare the hard drive ...

Страница 34: ...m the rack on page 20 3 Remove the primary access panel on page 21 4 Remove the secondary access panel on page 21 5 Disconnect the front panel LED cable and the front USB cable 6 Disconnect the hard drive cables from the system board 7 Disconnect cables from any other devices installed in the hard drive cage if necessary 8 Remove all hard drives Removing a hard drive on page 32 ...

Страница 35: ...e the two bay hard drive cage In the following illustration the hard drive backplanes have been removed for clarity 10 Install the four bay hard drive cage In the following illustration the hard drive backplanes have been removed for clarity ...

Страница 36: ...ard 14 Install the secondary access panel 15 Install the primary access panel 16 Install the server into the rack Optical drive assembly 12 7 mm option To install a 12 7 mm optical drive a server model with the two bay hard drive cage is required To install the component 1 Power down the server on page 20 2 Remove the server from the rack on page 20 3 Remove the primary access panel on page 21 4 R...

Страница 37: ...Hardware options installation 37 5 Using a T 15 Torx screwdriver remove the 12 7 mm optical drive carrier 6 Remove the 12 7 mm optical drive blank ...

Страница 38: ...Hardware options installation 38 7 Remove the four M2 screws required to install the 12 7 mm optical drive 8 Install the 12 7 mm optical drive in the optical drive carrier ...

Страница 39: ...Hardware options installation 39 9 Using a T 15 Torx screwdriver install the interposer board 10 Install the 12 7 mm optical drive assembly and carrier ...

Страница 40: ...d 13 Install the secondary access panel 14 Install the primary access panel 15 Install the server into the rack Optical drive assembly 9 5 mm option To install a 9 5 mm optical drive the optional four bay hard drive cage is required To install the component 1 Power down the server on page 20 2 Remove the server from the rack on page 20 3 Remove the primary access panel on page 21 ...

Страница 41: ...ation 41 4 Remove the secondary access panel on page 21 5 Remove the 9 5 mm optical drive blank Retain the blank for future use 6 Install the 9 5 mm optical drive assembly When fully inserted the assembly locking latch clicks ...

Страница 42: ...r to the system board 9 Connect the cable s power connector to the power supply 10 Install the secondary access panel 11 Install the primary access panel 12 Install the server into the rack Expansion board option To install the component 1 Power down the server on page 20 2 Remove the server from the rack on page 20 3 Remove the primary access panel on page 21 ...

Страница 43: ...Remove the PCI riser board assembly on page 21 6 Remove the expansion slot cover 7 Install the expansion board IMPORTANT The server does not power up if the PCI riser board assembly is not seated properly 8 Install the PCI riser board assembly on page 22 9 Install the primary access panel 10 Install the server into the rack ...

Страница 44: ... page 20 2 Remove the server from the rack on page 20 3 Remove the primary access panel on page 21 4 Disconnect any internal cables connected to any existing expansion boards 5 Remove the PCI riser board assembly on page 21 6 Remove any installed expansion boards 7 Remove the PCIe riser board from the assembly ...

Страница 45: ...on and configuration information refer to the documentation that ships with the option To install the component 1 Power down the server on page 20 2 Remove the server from the rack on page 20 3 Remove the primary access panel on page 21 4 Remove the PCI riser board assembly on page 21 5 Remove the hard drive cables 6 Install the storage controller Expansion board option on page 42 IMPORTANT The se...

Страница 46: ...a is lost if the cable is detached IMPORTANT The battery pack might have a low charge when installed In this case a POST error message is displayed when the server is powered up indicating that the battery pack is temporarily disabled No action is necessary on your part The internal circuitry automatically recharges the batteries and enables the battery pack This process might take up to four hour...

Страница 47: ...C on page 54 7 Connect the cable to the controller For clarity the server is not shown in this illustration Dedicated iLO2 optional module connector To install the component 1 Power down the server on page 20 2 Remove the server from the rack on page 20 3 Remove the primary access panel on page 21 ...

Страница 48: ...ver install the dedicated iLO 2 management port module 6 Install the primary access panel 7 Install the server into the rack Internal USB connector option To install the component 1 Power down the server on page 20 2 Remove the server from the rack on page 20 3 Remove the primary access panel on page 21 ...

Страница 49: ...tall the primary access panel 7 Install the server into the rack SAS SATA controller cable Depending on the model purchased the server may look different than shown 1 Power down the server on page 20 2 Remove the server from the rack on page 20 3 Remove the primary access panel on page 21 4 Remove the secondary access panel on page 21 5 Remove the existing SATA cable ...

Страница 50: ...he hard drive backplane to minimize airflow impact 8 Install the secondary access panel 9 Install the primary access panel 10 Install the server into the rack 11 Power up the server on page 20 For more information on routing and connecting the cables see Optional SAS controller cabling on page 52 ...

Страница 51: ...are not in a position where they can be pinched or air flow can be blocked IMPORTANT Route the cables without blocking the airflow or other installed components Use the cable clips installed in the chassis to manage cable routing Embedded SATA controller cabling Embedded SATA controller cabling standard configuration CAUTION When routing cables always be sure that the cables are not in a position ...

Страница 52: ...be sure that the cables are not in a position where they can be pinched or air flow can be blocked Optional SAS controller cabling Optional SAS controller cabling standard configuration CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or air flow can be blocked ...

Страница 53: ... 53 Optional SAS controller cabling optional hard drive cage configuration CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or air flow can be blocked ...

Страница 54: ...Cabling 54 Battery cabling for BBWC BBWC battery cabling to an optional controller in slot 4 BBWC battery cabling to an optional controller in slot 5 ...

Страница 55: ...Cabling 55 Optional internal USB cabling ...

Страница 56: ... on page 58 Array Diagnostic Utility on page 63 and Erase Utility on page 60 SmartStart is included in the HP ProLiant Essentials Foundation Pack For more information about SmartStart software refer to the HP ProLiant Essentials Foundation Pack or the HP website http h18013 www1 hp com products servers management smartstart index html SmartStart Scripting Toolkit The SmartStart Scripting Toolkit i...

Страница 57: ...Enter key The utility does not prompt you for confirmation of settings before you exit the utility To change a selected setting you must select a different setting and press the Enter key Default configuration settings are applied to the server at one of the following times Upon the first system power up After defaults have been restored Default configuration settings are sufficient for proper typ...

Страница 58: ...layed This screen is visible for several seconds before the system attempts to boot from a supported boot device During this time you can do the following Access RBSU by pressing the F9 key Access the System Maintenance Menu which enables you to launch ROM based Diagnostics or Inspect by pressing the F10 key Force a PXE Network boot by pressing the F12 key BIOS Serial Console BIOS Serial Console a...

Страница 59: ...ormation about the RDP refer to the HP ProLiant Essentials Rapid Deployment Pack CD or refer to the HP website http www hp com servers rdp Re entering the server serial number and product ID After you replace the system board you must re enter the server serial number and the product ID 1 During the server startup sequence press the F9 key to access RBSU 2 Select the System Options menu 3 Select S...

Страница 60: ...ed network interface This design makes iLO 2 independent of the host server and its operating system The iLO 2 subsystem provides remote access to any authorized network client sends alerts and provides other server management functions Using iLO 2 you can Remotely power up power down or reboot the host server Send alerts from iLO 2 regardless of the state of the host server Access advanced troubl...

Страница 61: ...reported through the Management Agents For additional information refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP website http www hp com servers manage USB support and functionality USB support on page 61 Internal USB functionality on page 61 USB support HP provides both standard USB support and legacy USB support Standard support is provided by the operating sy...

Страница 62: ...system operation For more information or to download the utility refer to the HP website http www hp com servers diags HP Insight Diagnostics survey functionality HP Insight Diagnostics on page 62 provides survey functionality that gathers critical hardware and software information on ProLiant servers This functionality supports operating systems that may not be supported by the server For operati...

Страница 63: ... 3 Insert the ROMPaq diskette 4 Set S1 S4 S5 and S6 of the system maintenance switch to On 5 Power up the server on page 20 o If the diskette is valid the server generates two short beeps to indicate that the server is in disaster recovery mode o If the diskette is invalid or not inserted the server continues to beep 6 Wait while the ROMPaq diskette flashes the system ROM image o If successful the...

Страница 64: ...ware from HP The VCA can be configured to point to a repository being managed by the VCRM enabling easy version comparison and software updates For more information about version control tools refer to the HP Systems Insight Manager Help Guide and the Version Control User Guide on the HP Systems Insight Manager website http www hp com go hpsim ProLiant Support Packs PSPs represent operating system...

Страница 65: ...x html Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products For more information refer to the HP website http www hp com go pcn Care Pack HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty with easy...

Страница 66: ...em quickly To effectively troubleshoot a problem HP recommends that you start with the first flowchart in this section Start diagnosis flowchart on page 70 and follow the appropriate diagnostic path If the other flowcharts do not provide a troubleshooting solution follow the diagnostic steps in General diagnosis flowchart on page 71 The General diagnosis flowchart is a generic troubleshooting proc...

Страница 67: ...s receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of injury from a hot component allow the surface to cool before touching 49 109 kg 100 240 lb This symbol indicates that the component exceeds the recommended weight for one individual to handle safely WARNING To reduce the risk o...

Страница 68: ...NG To reduce the risk of personal injury or damage to the equipment Observe local occupation health and safety requirements and guidelines for manual handling Obtain adequate assistance to lift and stabilize the chassis during installation or removal The server is unstable when not fastened to the rails When mounting the server in a rack remove the power supplies and any other removable module to ...

Страница 69: ...efore troubleshooting a server problem collect the following information What events preceded the failure After which steps does the problem occur What has been changed since the time the server was working Did you recently add or remove hardware or software If so did you remember to change the appropriate settings in the server setup utility if necessary How long has the server exhibited problem ...

Страница 70: ... the diagnostic steps in General diagnosis flowchart on page 71 The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server specific or is not easily categorized into the other flowcharts The available flowcharts include Start diagnosis flowchart on page 70 General diagnosis flowchart on page 71 Power on problems flowchart Server power on problems...

Страница 71: ...sure of the problem or if the other flowcharts do not fix the problem use the following flowchart Item Refer to 1 Symptom information on page 69 2 Loose connections on page 69 3 Service notifications on page 69 4 The most recent version of a particular server or option firmware is available on the HP Support website http www hp com support ...

Страница 72: ... the Documentation CD or the HP website http www hp com products servers platforms Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 8 Server information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Operating system ...

Страница 73: ...Troubleshooting 73 Server power on problems flowchart Symptoms The server does not power on The system power LED is off or amber ...

Страница 74: ... and service guide located on the Documentation CD or the HP website http www hp com products servers platforms 5 Integrated Management Log on page 62 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 6 Power source problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP we...

Страница 75: ...Troubleshooting 75 ...

Страница 76: ... platforms 7 Port 85 and iLO messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 8 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 9 Hardware problems in the HP ProLiant Servers Troubleshooting Guide l...

Страница 77: ...problems flowchart Symptoms Server does not boot a previously installed operating system Server does not boot SmartStart Possible causes Corrupted operating system Hard drive subsystem problem Incorrect boot order setting in RBSU ...

Страница 78: ...umentation CD or on the HP website http www hp com support Controller documentation Loose connections on page 69 6 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 7 Operating system problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP...

Страница 79: ...ver fault indications flowchart Symptoms Server boots but a fault event is reported by Insight Management Agents on page 61 Server boots but the internal health LED external health LED or component health LED is red or amber ...

Страница 80: ...http www hp com support 3 Component identification on page 7 4 System Management Homepage https localhost 2381 5 Power on problems flowchart Server power on problems flowchart on page 73 6 Smart Array SCSI Diagnosis feature in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on th...

Страница 81: ...r messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components ...

Страница 82: ...ery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server on page 20 2 Remove the server from the rack on page 20 3 Remove the primary access panel on page 21 CAUTION To prevent damage to the server or expansion boards pow...

Страница 83: ...Battery replacement 83 For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider ...

Страница 84: ...ample personal computers The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the la...

Страница 85: ...s Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding this product contact us by mail or telephone Hewlett Packard Company P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 1 800 HP INVENT 1 800 474 6836 F...

Страница 86: ...uct complies with the following EU Directives Low Voltage Directive 2006 95 EC EMC Directive 2004 108 EC Compliance with these directives implies conformity to applicable harmonized European standards European Norms which are listed on the EU Declaration of Conformity issued by Hewlett Packard for this product or product family This compliance is indicated by the following conformity marking place...

Страница 87: ...lectrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste dispo...

Страница 88: ...n Allow only HP Authorized Service technicians to repair the unit The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for laser products on August 2 1976 These regulations apply to laser products manufactured from August 1 1976 Compliance is mandatory for products marketed in the United States Battery replacement notice WARNING The co...

Страница 89: ...res dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales giveaway or promotion Contact a qualified Taiwanese recycler for proper battery disposal Power cord statement for Japan ...

Страница 90: ...tic sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance ...

Страница 91: ...perating 38 7 C 101 7 F Altitude Operating2 3 050 m 10 000 ft Non operating 9144 m 30 000 ft Maximum rate of altitude change Operating 457 m min 1 500 ft min Non operating 457 m min 1 500 ft min 1 All temperature ratings shown are for sea level An altitude derating of 1 C per 300 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed 2 The type and number of options inst...

Страница 92: ...per hour 1836 BTU 100 VAC 1706 BTU 200 VAC Power supply output Rated steady state power 400 W 100 VAC 400 W 200 VAC Maximum peak power 400 W 100 VAC 400 W 200 VAC Acoustic noise2 Idle LWAd 6 30 B LpAm 44 1dB Operating LWAd 6 34 B LpAm 44 4 dB 1 The limits apply when operated in an ambient environment temperature of 23 0 C 2 73 4 F 2 2 Average A Weighted sound power levels LWAd and average bystande...

Страница 93: ...gnosis period HP or HP service providers or service partners identifies that the repair can be accomplished by the use of a CSR part HP will ship that part directly to you for replacement There are two categories of CSR parts Mandatory Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service Option...

Страница 94: ...s pièces HP ne sont pas conçues pour permettre au client d effectuer lui même la réparation Pour que la garantie puisse s appliquer HP exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé Ces pièces sont identifiées par la mention Non dans le Catalogue illustré Les pièces CSR sont livrées le jour ouvré suivant dans la limite des stocks disponibles et selon votre situation gé...

Страница 95: ... in Nord America fare riferimento al sito Web HP http www hp com go selfrepair Customer Self Repair HP Produkte enthalten viele CSR Teile Customer Self Repair um Reparaturzeiten zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen Wenn HP oder ein HP Servicepartner bei der Diagnose feststellt dass das Produkt mithilfe eines CSR Teils repariert werden kann sendet Ih...

Страница 96: ...P pone como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes Dichos componentes se identifican con la palabra No en el catálogo ilustrado de componentes Según la disponibilidad y la situación geográfica los componentes CSR se enviarán para que lleguen a su destino al siguiente día laborable Si la situación geográfica lo permite se puede solicitar la en...

Страница 97: ...oor de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest HP zelf welke koerier transportonderneming hiervoor wordt gebruikt Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van HP Informatie over Service Partners vindt u op de HP website http www hp com go selfrepair Reparo feito pelo cliente Os produto...

Страница 98: ...necido Caso não o faça a HP poderá cobrar a reposição Para as peças de reparo feito pelo cliente a HP paga todas as despesas de transporte e de devolução da peça e determina a transportadora serviço postal a ser utilizado Para obter mais informações sobre o programa de reparo feito pelo cliente da HP entre em contato com o fornecedor de serviços local Para o programa norte americano visite o site ...

Страница 99: ...Technical support 99 ...

Страница 100: ...Technical support 100 ...

Страница 101: ...tic Server Recovery BIOS Basic Input Output System DDR double data rate IEC International Electrotechnical Commission iLO Integrated Lights Out IML Integrated Management Log KVM keyboard video and mouse LED light emitting diode NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association ...

Страница 102: ...ys PCI peripheral component interface PCI Express Peripheral Component Interconnect Express PCI X peripheral component interconnect extended PDU power distribution unit POST Power On Self Test PPM processor power module PSP ProLiant Support Pack RAID redundant array of inexpensive or independent disks RBSU ROM Based Setup Utility RDP Rapid Deployment Pack ...

Страница 103: ...SI SATA serial ATA SCSI small computer system interface SDRAM synchronous dynamic RAM SIM Systems Insight Manager TMRA recommended ambient operating temperature UID unit identification USB universal serial bus VCA Version Control Agent VCRM Version Control Repository Manager ...

Страница 104: ...bling optional SAS controller cabling 49 52 cabling server 51 Care Pack 24 65 cautions 67 Change Control 65 component identification 7 16 configuration of system 28 56 connection problems 69 connectors 7 controller board installing 45 controller installation 45 crash dump analysis 16 creating a disk image 59 CSR customer self repair 93 customer self repair CSR 93 D dedicated iLO2 optional module c...

Страница 105: ...on services 24 installation server options 27 30 installing hardware 30 installing operating system 29 Integrated Lights Out iLO 60 Integrated Management Log IML 62 internal health LED 9 internal USB cabling 55 internal USB connector 18 48 J Japanese notice 87 K Korean notices 87 L laser devices 88 LEDs 7 9 16 17 LEDs hard drive 9 LEDs troubleshooting 17 66 70 loose connections 69 M Management Age...

Страница 106: ...erver fault indications flowchart 79 server features and options 30 server installation 27 service notifications 69 SmartStart autorun menu 56 SmartStart Scripting Toolkit 56 SmartStart overview 56 space requirements 24 specifications environmental 91 specifications server 91 start diagnosis flowchart 70 static electricity 90 storage controller 45 support 93 support packs 56 supported operating sy...

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