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Troubleshooting 77

NOTE:

For the location of server LEDs and information on their statuses, refer to the server

documentation.

Possible causes:

•

Improperly seated or faulty internal or external component

•

Unsupported component installed

•

Redundancy failure

•

System overtemperature condition

Item

Refer to

"Management agents (on page

)" or in the

HP ProLiant Servers

Troubleshooting Guide

located on the Documentation CD or on the HP

website (

http://www.hp.com/support

)

•

"Integrated Management Log (on page

)" or in the

HP ProLiant

Servers Troubleshooting Guide

located on the Documentation CD or

on the HP website (

http://www.hp.com/support

)

•

"Event list error messages" in the

HP ProLiant Servers

Troubleshooting Guide

located on the Documentation CD or on the

HP website (

http://www.hp.com/support

)

"Component identification (on page

System Management Homepage (

https://localhost:2381

)

"Power-on problems flowchart ("

Server power-on problems flowchart

on page

•

"Smart Array SCSI Diagnosis feature" in the

HP ProLiant Servers

Troubleshooting Guide

located on the Documentation CD or on the

HP website (

http://www.hp.com/support

)

•

Server maintenance and service guide, located on the
Documentation CD or the HP website
(

http://www.hp.com/products/servers/platforms

)

•

"HP contact information (on page

"HP Insight Diagnostics (on page

)" or in the

HP ProLiant Servers

Troubleshooting Guide

located on the Documentation CD or on the HP

website (

http://www.hp.com/support

)

•

"Hardware problems" in the

HP ProLiant Servers Troubleshooting

Guide

located on the Documentation CD or on the HP website

(

http://www.hp.com/support

)

•

Server maintenance and service guide, located on the
Documentation CD or the HP website
(

http://www.hp.com/products/servers/platforms

)

Содержание ProLiant DL320 G6 Server

Страница 1: ...HP ProLiant DL320 G6 Server User Guide Part Number 530514 002 March 2010 Second Edition ...

Страница 2: ... construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows and Windows Server are U S registered trademarks of Microsoft Corporation Intended audience This document is for the person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of c...

Страница 3: ...7 Install the PCI riser board assembly 18 Setup 20 Optional installation services 20 Rack planning resources 20 Optimum environment 21 Space and airflow requirements 21 Temperature requirements 21 Power requirements 22 Electrical grounding requirements 22 Rack warnings 23 Identifying the server shipping carton contents 23 Installing hardware options 23 Installing the server into the rack 24 Instal...

Страница 4: ...ng 49 Optional Common Slot Power Supply cabling 49 SATA cabling 50 Optional SAS controller cabling 50 BBWC battery pack or FBWC capacitor pack cabling to an optional controller 51 Configuration and utilities 52 Configuration tools 52 SmartStart software 52 HP ROM Based Setup Utility 53 Array Configuration Utility 55 Option ROM Configuration for Arrays 55 HP ProLiant Essentials Rapid Deployment Pac...

Страница 5: ...wchart 76 POST error messages and beep codes 78 Battery replacement 79 Regulatory compliance notices 81 Regulatory compliance identification numbers 81 Federal Communications Commission notice 81 FCC rating label 81 Class A equipment 81 Class B equipment 81 Declaration of conformity for products marked with the FCC logo United States only 82 Modifications 82 Cables 82 Canadian notice Avis Canadien...

Страница 6: ...Mechanical specifications 88 Power supply specifications 89 Technical support 92 Before you contact HP 92 HP contact information 92 Customer Self Repair 92 Acronyms and abbreviations 100 Index 102 ...

Страница 7: ...tion Front panel components LFF models Item Description 1 Optical drive blank 2 Serial label pull tab 3 USB connectors 2 4 Hard drive bays SFF models Item Description 1 Optical drive blank 2 Serial label pull tab 3 USB connectors 2 4 Hard drive bays ...

Страница 8: ...er is off view the LEDs on the RJ 45 connector See Rear panel LEDs and buttons on page 9 3 NIC 2 link activity LED Green Network link exists Flashing green Network link and activity exist Off No network link exists If power is off view the LEDs on the RJ 45 connector See Rear panel LEDs and buttons on page 9 4 Drive activity LED Green Drive activity is normal Off No drive activity exists 5 Power O...

Страница 9: ...ord connector 2 Mouse connector 3 10 100 1000 NIC 1 connector shared iLO 2 management port 4 10 100 1000 NIC 2 connector 5 Serial connector 6 Slot 5 PCIe2 x16 4 2 1 7 Slot 4 PCIe2 x16 16 8 4 1 8 UID button LED 9 Dedicated iLO 2 management port optional 10 Video connector 11 USB connectors 2 12 Keyboard connector Rear panel LEDs and buttons ...

Страница 10: ...s Off No link exists PCI expansion slot definitions For this server model PCI expansion slots 1 3 and 6 are reserved Slot Type Length Connector Interconnect 4 PCI Express Full x16 x16 4 Optional PCI X Full 133 MHz 3 3 V 64 bit 5 PCI Express Half x16 x4 System board components For this server some system board slots and connectors are reserved Item Description 1 Reserved 2 SD card connector 3 PCIe ...

Страница 11: ...ector 24 Front panel connector 25 Fan 7 connector 26 SATA connectors 1 4 hard drives 27 Hard drive backplane connector 28 System maintenance switch 29 SATA connectors 5 6 optical drives Fan 5 is only available in CTO models of this server The server supports one optical drive that can be connected to either SATA connector 5 or SATA connector 6 System maintenance switch Position Default Function S1...

Страница 12: ...evice drivers and applications Many crashes freeze a system and the only available action for administrators is to cycle the system power Resetting the system erases any information that could support problem analysis but the NMI feature preserves that information by performing a memory dump before a hard reset To force the OS to invoke the NMI handler and generate a crash dump log the administrat...

Страница 13: ... failed or is missing Off Normal 5 Fan 2 failure Amber Fan has failed or is missing Off Normal 6 DIMM failure 1 9 Amber DIMM has failed or is missing Off Normal 7 Fan 3 failure Amber Fan has failed or is missing Off Normal 8 Fan 4 failure Amber Fan has failed or is missing Off Normal 9 Fan 5 failure Amber Fan has failed or is missing Off Normal 10 Fan 7 failure Amber Fan has failed or is missing O...

Страница 14: ...as failed DIMM in slot X is an unsupported type and no valid memory exists in another channel Amber DIMM in slot X has reached the single bit correctable error threshold DIMM in slot X is in a pre failure condition DIMM in slot X is an unsupported type but valid memory exists in another channel DIMM failure all slots in one channel amber Red No valid or usable memory is installed in the system Amb...

Страница 15: ...Component identification 15 Fan 6 is reserved ...

Страница 16: ...erver in Standby mode When the server activates Standby power mode the system power LED changes to amber IMPORTANT Pressing the UID button illuminates the blue UID LEDs on the front and rear panels In a rack environment this feature facilitates locating a server when moving between the front and rear of the rack 4 Disconnect the power cords The system is now without power Remove the server from th...

Страница 17: ...per cooling that can lead to thermal damage To remove the component 1 Power down the server on page 16 2 Remove the server from the rack on page 16 3 Open the latch slide the access panel to the rear of the chassis and remove the access panel If the latch is locked use a T 15 Torx screwdriver to unlock the latch Remove the air baffle To remove the component 1 Power down the server on page 16 2 Rem...

Страница 18: ...ack on page 16 3 Remove the access panel on page 17 4 Disconnect all internal cables connected to existing expansion boards 5 Remove the PCI riser board assembly a Remove the T 10 screw b Remove the T 15 screws c Remove the riser board assembly Install the PCI riser board assembly CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before...

Страница 19: ...Operations 19 1 Install the PCI riser board assembly 2 Connect any internal cables for expansion boards 3 Install the access panel 4 Install the server into the rack ...

Страница 20: ...Repair o 4 Hour 24x7 Same Day o 4 Hour Same Business Day Software support o Microsoft o Linux o HP ProLiant Essentials HP SIM and RDP o VMWare o Solaris Integrated hardware and software support o Critical Service o Proactive 24 o Support Plus o Support Plus 24 Startup and implementation services for both hardware and software For more information on Care Packs refer to the HP website http www hp c...

Страница 21: ... Cover all gaps with blanking panels to maintain proper airflow CAUTION Always use blanking panels to fill empty vertical spaces in the rack This arrangement ensures proper airflow Using a rack without blanking panels results in improper cooling that can lead to thermal damage The 9000 and 10000 Series Racks provide proper server cooling from flow through perforations in the front and rear doors t...

Страница 22: ... power failure When installing more than one server you may need to use additional power distribution devices to safely provide power to all devices Observe the following guidelines Balance the server power load between available AC supply branch circuits Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC current rating Do not use common power outlet stri...

Страница 23: ...ts casters Never stand in front of the rack when it is rolling down the ramp from the pallet Always handle the rack from both sides Identifying the server shipping carton contents Unpack the server shipping carton and locate the materials and documentation necessary for installing the server All the rack mounting hardware necessary for installing the server into the rack is included with the rack ...

Страница 24: ...ormation when connecting peripheral cables and power cords to the server WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into RJ 45 connectors For this server model PCI expansion slots 1 3 and 6 are reserved Item Description 1 Power cord connector 2 Mouse connector 3 10 100 1000 NIC 1 connector shared iLO 2 managem...

Страница 25: ... included with the server Powering up and configuring the server IMPORTANT The F8 key is available only when a supported storage controller is installed in the server To power up the server press the Power On Standby button While the server boots RBSU and the ORCA utility are automatically configured to prepare the server for OS installation Press the F8 key when prompted during the array controll...

Страница 26: ...is server can support RDIMMs or UDIMMs Both types are referred to as DIMMs when the information applies to both types When specified as RDIMM or UDIMM the information applies to that type only All memory installed in the server must be the same type The server supports the following DIMM speeds Single and dual rank PC3 10600 DDR 1333 DIMMs operating at 1333 and 1066 MHz Quad rank PC3 8500 DDR 1067...

Страница 27: ... requirements are based on these classifications A single rank DIMM has one set of memory chips that is accessed while writing to or reading from the memory A dual rank DIMM is similar to having two single rank DIMMs on the same module with only one rank accessible at a time A quad rank DIMM is effectively two dual rank DIMMs on the same module Only one rank is accessible at a time The server memo...

Страница 28: ...ed memory information see the QuickSpecs on the HP website http www hp com Memory configurations To optimize server availability the server supports the following AMP modes Advanced ECC provides the greatest memory capacity for a given DIMM size while providing up to 4 bit error correction This mode is the default option for this server Mirrored Memory provides maximum protection against failed DI...

Страница 29: ...single bit memory errors and 4 bit memory errors if all failed bits are on the same DRAM device on the DIMM Advanced ECC provides additional protection over Standard ECC because it is possible to correct certain memory errors that would otherwise be uncorrected and result in a server failure The server provides notification that correctable error events have exceeded a pre defined threshold rate L...

Страница 30: ...nfigurations with a single processor populate the DIMM slots in the following order RDIMM Sequentially in alphabetical order A through I UDIMM A through F sequentially in alphabetical order Do not populate DIMM slots G through I Lockstep Memory population guidelines For Lockstep memory mode configurations observe the following guidelines Observe the general DIMM slot population guidelines on page ...

Страница 31: ...baffle drive blanks and access panel must be installed when the server is powered up 1 Power down the server on page 16 2 Extend the server from the rack 3 Remove the access panel on page 17 4 Remove the air baffle on page 17 5 Open the DIMM slot latches 6 Install the DIMM 7 Install the air baffle 8 Install the access panel If you are installing DIMMs in mirrored or lock step configuration configu...

Страница 32: ...C power source Hard drive options The server provides non hot plug capability through an embedded SATA controller To obtain hot plug capability install an optional controller and hot plug cable option kit Hard drive guidelines When adding hard drives to the server observe the following general guidelines The system automatically sets all drive numbers If only one hard drive is used install it in t...

Страница 33: ...llers support hot plug SAS or SATA hard drives and drive LEDs Removing a hard drive blank CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank Remove the component as indicated Removing a hard drive IMPORTANT Hot plug capability and drive LED support are only available when a supported optional controller ...

Страница 34: ...rive IMPORTANT Hot plug capability and drive LED support are only available when a supported optional controller is installed in the server 1 Power down the server on page 16 2 Remove the existing hard drive blank Removing a hard drive blank on page 33 3 Prepare the hard drive ...

Страница 35: ...al drive option To install the component 1 Power down the server on page 16 2 Remove the server from the rack on page 16 3 Remove the access panel on page 17 4 Remove the air baffle on page 17 5 Remove the 9 5 mm optical drive blank Retain the blank for future use ...

Страница 36: ...ion 36 6 Install the 9 5 mm optical drive assembly When fully inserted the assembly locking latch clicks 7 Using a T 15 screwdriver secure the drive to the chassis 8 Connect the optical drive and power cable to the optical drive ...

Страница 37: ...wer supply backplane 11 Install the access panel 12 Install the server into the rack Dedicated iLO 2 port module option To install the component 1 Power down the server on page 16 2 Remove the server from the rack on page 16 3 Remove the access panel on page 17 4 Press inward on the knockout 5 Twist and pull to remove the knockout from the chassis ...

Страница 38: ...ll the server into the rack Expansion board option To install the component 1 Power down the server on page 16 2 Remove the server from the rack on page 16 3 Remove the access panel on page 17 4 Disconnect all internal cables connected to any existing expansion boards 5 Remove the PCI riser board assembly on page 17 6 Remove the expansion slot cover ...

Страница 39: ...ernal cables for expansion boards 10 Install the access panel 11 Install the server into the rack PCI X riser board option To install the component 1 Power down the server on page 16 2 Remove the server from the rack on page 16 3 Remove the access panel on page 17 4 Disconnect all internal cables connected to existing expansion boards 5 Remove the PCI riser board assembly on page 17 6 Remove all i...

Страница 40: ...ables for expansion boards 12 Install the access panel 13 Install the server into the rack Storage controller option IMPORTANT For additional installation and configuration information refer to the documentation that ships with the option To install the component 1 Power down the server on page 16 2 Remove the server from the rack on page 16 3 Remove the access panel on page 17 4 Remove the air ba...

Страница 41: ... use this controller with cache modules designed for other controller models because the controller can malfunction and you can lose data Also do not transfer this cache module to a different controller module because you can lose data 1 Back up all data 2 Close all applications 3 Power down the server on page 16 CAUTION In systems that use external data storage be sure that the server is the firs...

Страница 42: ... or FBWC capacitor pack cabling to an optional controller on page 51 11 Install the access panel 12 Install the server into the rack 13 Power up the server on page 16 Battery backed write cache battery pack option CAUTION To prevent a server malfunction or damage to the equipment do not add or remove the battery pack while an array capacity expansion RAID level migration or stripe size migration i...

Страница 43: ... action is necessary on your part The internal circuitry automatically recharges the batteries and enables the battery pack This process might take up to four hours During this time the cache module functions properly but without the performance advantage of the battery pack NOTE The data protection and the time limit also apply if a power outage occurs When power is restored to the system an init...

Страница 44: ...nal controller on page 51 9 Install the access panel 10 Install the server into the rack HP Trusted Platform Module option Use these instructions to install and enable a TPM on a supported server This procedure includes three sections 1 Installing the Trusted Platform Module board 2 Retaining the recovery key password on page 46 3 Enabling the Trusted Platform Module on page 47 ...

Страница 45: ...inistrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data When using BitLocker always retain the recovery key password The recovery key password is required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity HP is not liable for blocked data access caused by improper TPM use For operating instru...

Страница 46: ...y key password is generated during BitLocker setup and can be saved and printed after BitLocker is enabled When using BitLocker always retain the recovery key password The recovery key password is required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity To help ensure maximum security observe the following guidelines when retaining the recovery key password...

Страница 47: ...nt menu or press the F10 key to exit RBSU 7 Reboot the server 8 Enable the TPM in the OS For OS specific instructions see the OS documentation CAUTION When a TPM is installed and enabled on the server data access is locked if you fail to follow the proper procedures for updating the system or option firmware replacing the system board replacing a hard drive or modifying OS application TPM settings...

Страница 48: ...r flow can be blocked IMPORTANT Route the cables without blocking the airflow or other installed components Use the cable clips installed in the chassis to manage cable routing Optional non redundant high efficiency power supply cabling CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or air flow can be blocked IMPORTANT Route the cables wi...

Страница 49: ... or air flow can be blocked IMPORTANT Route the cables without blocking the airflow or other installed components Use the cable clips installed in the chassis to manage cable routing Optional Common Slot Power Supply cabling CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or air flow can be blocked ...

Страница 50: ...ge cable routing SATA cabling CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or air flow can be blocked IMPORTANT Route the cables without blocking the airflow or other installed components Use the cable clips installed in the chassis to manage cable routing Optional SAS controller cabling ...

Страница 51: ...1 CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or air flow can be blocked BBWC battery pack or FBWC capacitor pack cabling to an optional controller ...

Страница 52: ...nsight Foundation suite for ProLiant or the HP website http www hp com go foundation SmartStart Scripting Toolkit The SmartStart Scripting Toolkit is a server deployment product that delivers an unattended automated installation for high volume server deployments The SmartStart Scripting Toolkit is designed to support ProLiant BL ML DL and 100 series servers The toolkit includes a modular set of u...

Страница 53: ... when prompted To navigate the menu system use the arrow keys To make selections press the Enter key To access Help for a highlighted configuration option press the F1 key IMPORTANT RBSU automatically saves settings when you press the Enter key The utility does not prompt you for confirmation of settings before you exit the utility To change a selected setting you must select a different setting a...

Страница 54: ...d of the boot process the boot options screen is displayed This screen is visible for several seconds before the system attempts to boot from a supported boot device During this time you can do the following Access RBSU by pressing the F9 key Access the System Maintenance Menu which enables you to launch ROM based Diagnostics or Inspect by pressing the F10 key Force a PXE Network boot by pressing ...

Страница 55: ... extension assignment of online spares and RAID or stripe size migration Suggests the optimum configuration for an unconfigured system Provides different operating modes enabling faster configuration or greater control over the configuration options Remains available any time that the server is on Displays on screen tips for individual steps of a configuration procedure For optimum performance the...

Страница 56: ...umber and product ID After you replace the system board you must re enter the server serial number and the product ID 1 During the server startup sequence press the F9 key to access RBSU 2 Select the System Options menu 3 Select Serial Number The following warning is displayed WARNING WARNING WARNING The serial number is loaded into the system during the manufacturing process and should NOT be mod...

Страница 57: ...its operating system The iLO 2 subsystem provides remote access to any authorized network client sends alerts and provides other server management functions Using iLO 2 you can Remotely power up power down or reboot the host server Send alerts from iLO 2 regardless of the state of the host server Access advanced troubleshooting features through the iLO 2 interface Diagnose iLO 2 using HP SIM throu...

Страница 58: ...nt Agents provide the information to enable fault performance and configuration management The agents allow easy manageability of the server through HP SIM software and third party SNMP management platforms Management Agents are installed with every SmartStart assisted installation or can be installed through the HP PSP The Systems Management homepage provides status and direct access to in depth ...

Страница 59: ...RBSU Disabling the rear USB connectors in RBSU disables both rear USB ports Internal SD support An internal SD connector is available for use with embedded Hypervisors This solution provides for use of a permanently installed SD card in the internal connector decreasing the possibility of tampering or loss Diagnostic tools HP Insight Diagnostics HP Insight Diagnostics is a proactive server managem...

Страница 60: ... events in the IML in several ways including the following From within HP SIM HP Systems Insight Manager on page 58 From within Survey Utility From within operating system specific IML viewers o For NetWare IML Viewer o For Windows IML Viewer o For Linux IML Viewer Application From within the iLO 2 user interface From within HP Insight Diagnostics on page 59 For more information see the Management...

Страница 61: ...hnology an HP Care Pack Service or HP contractual support agreement For more information see the HP website http www hp com go insightremotesupport HP Insight Server Migration software for ProLiant The HP Insight Server Migration software for ProLiant SMP enables administrators to upgrade or replace an existing server through server migration SMP provides an automated accurate and affordable metho...

Страница 62: ...d online Supports Windows Server 2003 Windows Server 2008 Novell Netware and Linux operating systems IMPORTANT This utility supports operating systems that may not be supported by the server For operating systems supported by the server see the HP website http www hp com support Integrates with other software maintenance deployment and operating system tools Automatically checks for hardware firmw...

Страница 63: ... support ProLiant_TSG_jp Pre diagnostic steps WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components IMPORTANT This guide provides information for multiple servers Some information may not apply to the server you are troubleshooting Refer to the server documentation for i...

Страница 64: ...the component exceeds the recommended weight for one individual to handle safely WARNING To reduce the risk of personal injury or damage to the equipment observe local occupational health and safety requirements and guidelines for manual material handling These symbols on power supplies or systems indicate that the equipment is supplied by multiple sources of power WARNING To reduce the risk of in...

Страница 65: ...and any other removable module to reduce the overall weight of the product CAUTION To properly ventilate the system you must provide at least 7 6 cm 3 0 in of clearance at the front and back of the server CAUTION The server is designed to be electrically grounded earthed To ensure proper operation plug the AC power cord into a properly grounded AC outlet only Symptom information Before troubleshoo...

Страница 66: ...n Control Agent The VCA gives you a list of names and versions of all installed HP drivers Management Agents and utilities and whether they are up to date o HP recommends you have access to the server documentation for server specific information o HP recommends you have access to the SmartStart CD for value added software and drivers required during the troubleshooting process Download the curren...

Страница 67: ... The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server specific or is not easily categorized into the other flowcharts The available flowcharts include Start diagnosis flowchart on page 67 General diagnosis flowchart on page 68 Server power on problems flowchart on page 70 POST problems flowchart on page 73 OS boot problems flowchart on page...

Страница 68: ...sure of the problem or if the other flowcharts do not fix the problem use the following flowchart Item Refer to 1 Symptom information on page 65 2 Loose connections on page 66 3 Service notifications on page 67 4 The most recent version of a particular server or option firmware is available on the HP Support website http www hp com support ...

Страница 69: ... the Documentation CD or the HP website http www hp com products servers platforms Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 8 Server information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Operating system ...

Страница 70: ...Troubleshooting 70 Server power on problems flowchart Symptoms The server does not power on The system power LED is off or amber ...

Страница 71: ... and service guide located on the Documentation CD or the HP website http www hp com products servers platforms 5 Integrated Management Log on page 60 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 6 Power source problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP we...

Страница 72: ...Troubleshooting 72 ...

Страница 73: ... platforms 7 Port 85 and iLO messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 8 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 9 Hardware problems in the HP ProLiant Servers Troubleshooting Guide l...

Страница 74: ...Troubleshooting 74 Item Refer to OS boot problems flowchart Symptoms Server does not boot a previously installed operating system ...

Страница 75: ...ems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Controller documentation Loose connections on page 66 6 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 7 Operating system problems in the HP ProLiant Ser...

Страница 76: ...ver fault indications flowchart Symptoms Server boots but a fault event is reported by Insight Management Agents on page 58 Server boots but the internal health LED external health LED or component health LED is red or amber ...

Страница 77: ...http www hp com support 3 Component identification on page 7 4 System Management Homepage https localhost 2381 5 Power on problems flowchart Server power on problems flowchart on page 70 6 Smart Array SCSI Diagnosis feature in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on th...

Страница 78: ...r messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components ...

Страница 79: ...than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server on page 16 2 Extend or remove the server from the rack 3 Remove the access panel on page 17 4 Remove the PCI riser board assembly on page 17 CAUTION To prevent damage to the server or expansi...

Страница 80: ...Battery replacement 80 For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider ...

Страница 81: ... both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the label After you determine the class of the device refe...

Страница 82: ...ns 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding this product contact us by mail or telephone Hewlett Packard Company P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 1 800 HP INVENT 1 800 474 6836 For continuous quality improvement calls may be recor...

Страница 83: ...ctive 2006 95 EC EMC Directive 2004 108 EC Compliance with these directives implies conformity to applicable harmonized European standards European Norms which are listed on the EU Declaration of Conformity issued by Hewlett Packard for this product or product family This compliance is indicated by the following conformity marking placed on the product This marking is valid for non Telecom product...

Страница 84: ...cling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your house...

Страница 85: ... of controls or adjustments or performance of procedures other than those specified herein or in the laser product s installation guide may result in hazardous radiation exposure To reduce the risk of exposure to hazardous radiation Do not try to open the module enclosure There are no user serviceable components inside Do not operate controls make adjustments or perform procedures to the laser dev...

Страница 86: ...umulators should not be disposed of together with the general household waste To forward them to recycling or proper disposal use the public collection system or return them to HP an authorized HP Partner or their agents For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Taiwan battery recycling notice The Taiwan EPA r...

Страница 87: ...tic sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance ...

Страница 88: ...C 101 7 F Altitude Operating2 3 050 m 10 000 ft Non operating 9144 m 30 000 ft Maximum rate of altitude change Operating 457 m min 1 500 ft min Non operating 457 m min 1 500 ft min 1 All temperature ratings shown are for sea level An altitude derating of 1 C per 300 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed 2 The type and number of options installed can limi...

Страница 89: ...ge 100 to 120 VAC 200 to 240 VAC Rated input frequency 50 Hz to 60 Hz Rated input current 6 A at 100 VAC 3 A at 200 VAC Rated input power 572 W at 100V AC input 572 W at 200V AC input BTUs per hour 1952 at 120V AC input 1952 at 200V to 240V AC input Power supply output Rated steady state power 400 W at 100V to 120V AC input 430 W at 200V to 240V AC input Maximum peak power 400 W at 100V to 120V AC...

Страница 90: ...o 120 VAC 200 to 240 VAC Rated input frequency 50 Hz to 60 Hz Rated input current 5 5 A at 100 VAC 2 6 A at 200 VAC Rated input power 526 W at 100V AC input 505 W at 200V AC input BTUs per hour 1794 at 100V AC input 1725 at 200V AC input Power supply output Rated steady state power 460 W at 100V to 120V AC input 460 W at 200V to 240V AC input Maximum peak power 460 W at 100V to 120V AC input 460 W...

Страница 91: ... 200V AC input BTUs per hour 1962 at 120V AC input 1962 at 200V to 240V AC input Power supply output Rated steady state power 500 W at 100V to 120V AC input 500 W at 200V to 240V AC input Maximum peak power 500 W at 100V to 120V AC input 500 W at 200V to 240V AC input ...

Страница 92: ...service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored o If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website http www hp com hps In other locations see the Contact HP worldwide in English webpage http welcome hp com country us en wwcontact html Customer S...

Страница 93: ...ciliter le remplacement des pièces défectueuses Si pendant la période de diagnostic HP ou ses partenaires ou mainteneurs agréés détermine que la réparation peut être effectuée à l aide d une pièce CSR HP vous l envoie directement Il existe deux catégories de pièces CSR Obligatoire Pièces pour lesquelles la réparation par le client est obligatoire Si vous demandez à HP de remplacer ces pièces les c...

Страница 94: ...di costo solo in alcune zone In caso di necessità si può richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5 gior...

Страница 95: ...es o socios de servicio de HP identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR HP le enviará dicho componente directamente para que realice su sustitución Los componentes CSR se clasifican en dos categorías Obligatorio componentes para los que la reparación por parte del usuario es obligatoria Si solicita a HP que realice la sustitución de estos componentes ...

Страница 96: ...orden in de geïllustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische...

Страница 97: ... pode ser feita mediante uma taxa adicional Se precisar de auxílio entre em contato com o Centro de suporte técnico da HP para que um técnico o ajude por telefone A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP Nos casos em que isso for necessário é preciso enviar a peça com defeito à HP dentro do período determinado normalmente ci...

Страница 98: ...Technical support 98 ...

Страница 99: ...Technical support 99 ...

Страница 100: ...atic Server Recovery DDR double data rate IEC International Electrotechnical Commission iLO Integrated Lights Out IML Integrated Management Log KVM keyboard video and mouse NMI non maskable interrupt NVRAM non volatile memory ORCA Option ROM Configuration for Arrays PCI Express Peripheral Component Interconnect Express ...

Страница 101: ...ed PDU power distribution unit POST Power On Self Test PSP ProLiant Support Pack RBSU ROM Based Setup Utility RDP Rapid Deployment Pack SAS serial attached SCSI SATA serial ATA SIM Systems Insight Manager UID unit identification USB universal serial bus VCA Version Control Agent ...

Страница 102: ... 64 cautions electrical 64 cautions power cord 64 cautions ventilation 64 change control and proactive notification 62 Chinese notice 85 Common Slot Power Supply cabling 49 compliance 81 components 7 9 10 configuration of system 25 52 Configuration Replication Utility 52 configuring AMP modes 54 55 connection problems 66 connectors 7 9 contacting HP 92 crash dump analysis 12 D Declaration of Confo...

Страница 103: ...ks Library and Tape Tools L TT 58 HP website 92 I identification number 81 identifying components 7 iLO Integrated Lights Out 57 iLO 2 Integrated Lights Out 2 57 iLO 2 activity LED 9 iLO 2 link LED 9 IML Integrated Management Log 60 Important Safety Information document 63 Insight Diagnostics 59 60 61 installation services 20 installing operating system 25 installing the Trusted Platform Module bo...

Страница 104: ...ired information 92 resetting the system 12 ROM legacy USB support 59 ROM redundancy 58 ROM Based Setup Utility RBSU 47 53 ROMPaq utility 57 58 S safety considerations 23 63 SAN configuration 55 SAS device numbers 8 SAS SATA backplane 12 SATA cabling 50 serial number 56 series number 81 server fault indications flowchart 76 server features and options 26 server power on problems flowchart 70 serve...

Страница 105: ...charts 67 troubleshooting firmware upgrade utility 63 Trusted Platform Module TPM 44 46 U UDIMM configuration 29 UID button 8 9 UID LED 8 9 12 updating the system ROM 58 UPS uninterruptible power supply 22 USB support 59 utilities 52 V ventilation 21 W warnings 23 64 website HP 92 ...

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Содержание ProLiant DL320 G6 Server

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Содержание ProLiant DL320 G6 Server

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