HP ProLiant DL160se - G6 Server, Руководство пользователя, Страница: 52 / 81

Troubleshooting 52
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CONFIG.SYS
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STARTUP.CMD
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SYSLEVEL information in detail
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TRAPDUMP information (if a TRAP error occurs)
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A directory listing of:
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C:\
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C:\OS2
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C:\OS2\BOOT
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HPFS386.INI (for Advanced or Advanced with SMP)
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If HP drivers are installed:
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Version of the SSD used
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List of drivers from the SSD
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Versions of the OS/2 Management Insight Agents, CPQB32.SYS, and OS/2 Health Driver use
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The drive subsystem and file system information:
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Number and size of partitions and logical drives
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File system on each logical drive
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Warp Server version used and:
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Whether Entry, Advanced, Advanced with SMP, or e-Business
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All services running at the time the problem occurred
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A list of each third-party hardware component installed, with the firmware revisions
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A list of each third-party software component installed, with the versions
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A detailed description of the problem and any associated error messages
Sun Solaris operating systems
Collect the following information:
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Operating system version number
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Type of installation selected: Interactive, WebStart, or Customer JumpStart
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Which software group selected for installation: End User Support, Entire Distribution, Developer
System Support, or Core System Support
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If HP drivers are installed with a DU:
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DU number
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List of drivers in the DU diskette
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The drive subsystem and file system information:
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Number and size of partitions and logical drives
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File system on each logical drive
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A list of all third-party hardware and software installed, with versions
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A detailed description of the problem and any associated error messages
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Printouts or electronic copies (to e-mail to a support technician) of: