HP Presario S7000 - Desktop PC Скачать руководство пользователя страница 45

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getting help

resolving problems

For help on general and miscellaneous problems you may be experiencing, refer
to “troubleshooting” on page 67.

upgrading and servicing the pc

Information about the internal parts of the PC chassis is in the

Upgrading and

Servicing Guide

warranty & support guide

The

Warranty & Support Guide

contains operating specifications for the PC along

with regulatory and safety information.

See the

Warranty & Support Guide

included with the PC documentation for:

•

Terms of your PC warranty coverage

•

License information

•

Support contact information

online guides

You can find online guides and information for your PC. To view online
manuals for your PC:

Type the Support Web address from your

Warranty & Support Guide

into your

browser address box, and then press the Enter key on your keyboard.

In the search box, type your product name and number (

Compaq 2000

, for

example) and click the search arrow. The product number is on the lower
front of the PC chassis or inside the CD storage area.

Click the manuals item to see a list of manuals for your PC.

NOTE:

Online manuals are associated with specific PC model numbers. Some

models do not have online manuals.

web sites about your pc

Use the Web site addresses listed in the

Warranty & Support Guide

for:

•

Information about your PC.

•

Your technical support needs.

Type these Web site addresses into the address box of your Internet browser,
and then press the Enter key on your keyboard.

Содержание Presario S7000 - Desktop PC

Страница 1: ...user s guide ...

Страница 2: ...to another language without the prior written consent of HP Hewlett Packard Company P O Box 4010 Cupertino CA 95015 4010 USA 2000 2003 Hewlett Packard Development Company L P All rights reserved Hewlett Packard is a registered trademark of Hewlett Packard Company in the United States of America and other countries regions This product incorporates copyright protection technology that is protected ...

Страница 3: ...r the first time 10 registering your pc 11 turning off the pc 11 standby mode 12 hibernation mode 12 automatic standby or hibernation 13 making recovery cds dvds 14 installing software and hardware devices 14 transferring your old pc information and files to your new pc 14 learning the basics 15 beginning to use your software 15 using the desktop 16 using the start menu 16 learning to use your pc ...

Страница 4: ...rnet account 32 signing up for a new or an existing isp account using easy internet sign up 33 using a browser 33 searching the internet 34 restricting internet content 34 sending and receiving e mail 35 if using outlook express 35 if your isp provides the e mail program 36 getting help 37 help and support center 37 using compaq connections 37 getting messages 38 turning off messages 38 re enablin...

Страница 5: ...d dvds with windows media player 51 playing dvd movies with the intervideo windvd player 52 playing video cds 54 creating burning cds with recordnow 56 creating burning music cds with windows media player 57 creating burning data cds using windows xp program 58 creating burning dvds using the dvd writer drive 58 using a tv as a monitor 59 cables you may need 59 connecting to a tv set 59 viewing th...

Страница 6: ...ecovery cd dvd creator 79 using the recovery tools cd 80 system restore 81 application recovery 82 system recovery 83 starting system recovery if the pc is responding 83 starting system recovery if the pc is not responding 84 system recovery using recovery discs 84 starting system recovery using recovery discs 84 index 87 ...

Страница 7: ...ies on your PC page 52 Connecting to a TV page 59 Getting digital pictures onto your PC page 45 Connecting a printer page 30 Finding help if something doesn t work page 37 Keeping your PC healthy page 63 Going back a day System Restore page 81 Recovering your PC page 77 NOTE This guide contains details on options that may not be included with your PC Your PC may look different from the illustratio...

Страница 8: ... disconnect the telephone line before unplugging your PC from the AC power outlet WARNING Your system is provided with a voltage select switch for use in a 115 or 230 the UK is 240 VAC power system The voltage select switch has been pre set to the correct voltage setting for use in the particular country region where it was initially sold Changing the voltage select switch to the incorrect positio...

Страница 9: ... information on protecting your PC Put your PC together in this order 1 Position the PC chassis and connect the power cable to the chassis and to the power outlet but do not turn on the PC 2 Position the monitor sold separately and connect the power cable to the power outlet but do not turn on the monitor Connect the monitor cable to the PC 3 Position the keyboard and the mouse and connect each to...

Страница 10: ...e the desktop Refer to turning on your pc for the first time on page 10 for details 7 Restart the PC Click the Start button on the taskbar click Turn Off Computer and then click Restart The PC turns off and then starts again This completes the initial startup process safety and comfort After assembling your PC but before you begin using it arrange the PC and your work area to maintain your comfort...

Страница 11: ...com ergo into your Web browser address box and then press Enter on the keyboard pc back Connect your main hardware devices like the monitor keyboard and mouse at the back of the PC Other peripheral devices like a printer scanner camera or other equipment also plug into connectors on the back of your computer Some PC models also have connectors on the front of the PC D E G K A B C L M F G H P N You...

Страница 12: ...ructions that came with your peripheral device to load the appropriate driver Connector Symbol Description Mouse PS 2 Keyboard PS 2 Universal Serial Bus USB for mouse keyboard digital cameras or other devices with USB connectors Printer parallel Monitor serial Serial port for digital cameras or other serial devices OUT Audio Line Out powered speakers IN Audio Line In Headphones Microphone FireWire...

Страница 13: ...s used for connecting to an ISP that provides telephone dial up connection to the Internet NOTE Your PC may not come with a modem Your PC features and connector positions may vary A Top optical drive B Second optical drive C Memory card reader with USB 2 0 D Diskette floppy drive E S video F Composite video G Audio in H Microphone K Headphones L FireWire IEEE 1394 M USB 2 0 two shown N On button P...

Страница 14: ...t the back panel of the PC The modem connector looks similar to one of the following illustrations NOTE Your PC may have only one modem telephone connection A C B A C D F E B A C other ways to connect There are other ways to connect to the ISP that do not use the telephone modem such as a LAN Local Area Network or DSL Digital Subscriber Line Check with your ISP for specifics on your connection See...

Страница 15: ...te listed in the Warranty Support Guide click the support link type modem upgrade into the search box and then click the arrow to the right of the box Follow the instructions provided NOTE Your ISP must support the V 92 standard to use any of the V 92 features setting up the ethernet connection The Ethernet connection may be called a network interface adapter a Network Interface Card or NIC provid...

Страница 16: ...or a 100BaseT port on the network hub NOTE Hubs are devices that can connect PCs to a network 3 With the PC turned on check the lights next to the Ethernet connector for status ACTIVITY Lit yellow during network data transfer activity LINK Lit green with valid network connection turning on your pc for the first time After you have completed the steps on the quick setup poster you are ready to turn...

Страница 17: ...our pc You may be prompted to register the PC select models only Register so you can receive changes updates and support You can register any of these ways Double click the registration icon on your desktop and follow the onscreen instructions Register online at http www compaq com register turning off the pc For best results turn off the PC without pressing any buttons on the PC chassis 1 Close a...

Страница 18: ...yboard or press the Standby button The screen display reappears just as you left it Another way to put the PC into standby mode is to 1 Click Start on the taskbar 2 Click Turn Off Computer 3 Click Stand By 4 To wake the PC from standby press the Standby button or press the Esc key on the keyboard If the PC does not work properly when you wake it from standby restart the PC 1 Press and hold the On ...

Страница 19: ...settings 1 Click Start on the taskbar 2 Click Control Panel 3 Click Performance and Maintenance if it is present 4 Double click Power Options 5 Click the Hibernate tab and tick the hibernation feature If necessary enable the feature by clicking the Enable hibernation box so that a tick appears in it 6 If you changed the Enable hibernation check box click Apply 7 Click the Power Schemes tab to set ...

Страница 20: ...ftware that is compatible with your PC check the operating system memory and other requirements listed for the new software for compatibility with your PC Install the new software according to the directions provided by the software manufacturer Check the manufacturer s documentation or customer service information for help if you need it transferring your old pc information and files to your new ...

Страница 21: ...ls your PC s hardware peripherals and software applications Software programs such as a word processing program which performs specific functions Information about using software and about the Microsoft Windows XP operating system is in the printed manuals and online Help For Microsoft Windows you can also press the Help button labelled with a question mark icon on your keyboard select models only...

Страница 22: ...he start menu and Select programs or documents Open the Help and Support Center Start a search Run a program Open the Control Panel to view or change settings A B C D Click Presario Info Center to view information about your PC See learning to use your pc on page 17 The Start menu also displays the buttons Log Off and Turn Off Computer Click the Log Off button to end your current PC session and to...

Страница 23: ...rograms on your PC 1 Choose Start 2 Choose All Programs organising your all programs list You see folders organised according to task select models only when you 1 Click Start 2 Choose All Programs A folder contains a list of items Each item is actually a shortcut or link to a program document or another folder The Music folder for example contains shortcuts to the programs you use to play music C...

Страница 24: ...guides included with your PC To see the items in the PC Help Tools folder 1 Click Start on the taskbar 2 Choose All Programs 3 Choose PC Help Tools 4 Click an item to view it or use it NOTE If there are no guide titles listed in PC Help Tools your PC has no onscreen guides using the mouse Your PC includes a mouse for directing the cursor pointer on the Windows desktop The mouse uses a roller ball ...

Страница 25: ...ou can switch the function of the left and right buttons for left handed use Refer to switching mouse button functions on page 20 If your mouse does not work properly refer to troubleshooting on page 67 scrolling Click the left mouse button to place the cursor in a document and then To scroll toward the beginning of a document roll the scroll wheel button up away from you To scroll toward the end ...

Страница 26: ...4 Double click Mouse 5 Check Switch primary and secondary buttons on the Buttons tab 6 Click Apply using the new primary button and then click OK changing mouse pointer speed To change the speed of the cursor on the screen relative to the motion of the mouse 1 Click the Start button 2 Click Control Panel 3 Click Printers and Other Hardware if it is present 4 Double click Mouse 5 Click the Pointer ...

Страница 27: ...following illustrations to read about its features internet keyboard 1 This keyboard enables you to Adjust speaker volume Connect to the Internet if you have an established Internet account Search for information on the Internet Place the PC into standby to save power Start pause and stop playing a CD or DVD skip to the previous or next track record and eject the disc tray for two drives Mute spea...

Страница 28: ...pport information standard keyboard A B C This keyboard enables you to Adjust speaker volume Place the PC into standby to save power LEDs light emitting diodes are lights used to indicate status A The lights LEDs turn on to indicate left to right the number lock on the capitals lock on and the scroll lock on B The plus and minus buttons adjust the speaker volume C The moon icon button places the P...

Страница 29: ...lable with select models only A B C A light D on the receiver indicates receiver activity A C B D If your keyboard does not work properly refer to troubleshooting on page 67 standard keyboard features alphanumeric keys The alphanumeric keys are the main keys found on a standard typewriter A Wireless receiver B Wireless keyboard C Wireless mouse A Number lock on B Caps lock on C Scroll lock on D Re...

Страница 30: ...ther function key operations vary by software program edit keys The edit keys are Insert Home Page Up Delete End and Page Down Use these keys to insert and delete text and to quickly move the cursor on your screen They function differently with some software programs arrow keys The arrow keys are controls for up down right and left You can use these keys instead of the mouse to move the cursor for...

Страница 31: ...es keyboard indicators Each keyboard indicator is a light labelled with the name or icon for its status Icon Name Description Num Lock Numeric keys are locked as numbers keys and arithmetic functions Caps Lock Alphanumeric keys are locked to uppercase Scroll Lock Scroll function is locked special keyboard buttons There are special buttons select models only at the top of the keyboard Some models h...

Страница 32: ...by again May take 10 30 seconds before screen reappears B User Switches between the PC users C Compaq Compaq Links to Compaq Web site D Help Opens the Help and Support Center E HP Picture Toolkit Or My Photo Center Or Picture It Opens an imaging software program Can be reconfigured F Music Starts MusicMatch Jukebox or Windows Media Player Can be reconfigured G Video Opens video software program Ca...

Страница 33: ...or Volume Up and Volume Down buttons Volume knob Increases speaker volume when turned clockwise and decreases volume when turned anticlockwise It can be turned indefinitely even after maximum sound has been reached Volume Up and Down buttons Press the Volume Up button to increase volume and the Volume Down button to decrease volume W Mute Turns speaker sound on and off media control keys b c d a a...

Страница 34: ...il Starts your e mail program Can be reconfigured to open any site or software program E Offers Launches an online community experience with chat discussion boards clubs and more Can be reconfigured to open any site or software program F Entertainment Connects you to the world of entertainment featuring music downloads streaming video Webcasts entertainment news and reviews G My Presario Takes you...

Страница 35: ...ugh 9 for each button you want to customise 11 Click OK when you are done NOTE Clicking the Restore Defaults button on the Button tab restores all of the Internet buttons to the factory settings adjusting the monitor To change the screen resolution 1 Right click an empty area of the desktop and click Properties 2 On the Settings tab adjust the screen resolution Moving the slide toward Less increas...

Страница 36: ...ions that come with your printer to install the specific printer driver that it requires You can print text and graphics from most software programs and Internet sites if you have a printer connected to your PC and the necessary software installed for the printer To print 1 Click File on the menu bar 2 Click Print 3 Select your printing options Select the printer Choose the page range for example ...

Страница 37: ...dent and its operators choose which files to make available to users of the Internet To connect your PC to the Internet and use the information and services available there you need an Internet Service Provider ISP ISPs are businesses that give you access to the Internet and most of them provide electronic mail service e mail ISPs usually charge a monthly fee for their services When your PC connec...

Страница 38: ...e Web weaves and connects idea to idea all over the world Your e mail address identifies the electronic post office box where people can send you electronic mail E mail addresses have the form name domain extension The domain is usually the name of the ISP or organisation The extension usually identifies the type of organisation For example if your name is Jane Jones and XYZ is your ISP your e mai...

Страница 39: ... a LAN Local Area Network cable modem or DSL Digital Subscriber Line If you decide to use a DSL or cable Internet connection contact your ISP for any specific software and hardware you may need To open Easy Internet Sign up Double click the Easy Internet Sign up icon on the desktop Or 1 Click Start on the taskbar 2 Choose All Programs Choose Online Services 3 Click Easy Internet Sign up Follow the...

Страница 40: ...n into the Search box 5 Click Search The PC connects to the Internet if needed performs the search and displays the results Click a link in the results list to display the Web page There are also Web sites specifically created for searching the Internet These are called search engines restricting internet content The Internet provides you with a wide variety of information but some information may...

Страница 41: ...nd receive letters pictures postcards and even music and video clips Your PC comes with an e mail program from Microsoft called Outlook Express select models only You may also use e mail programs from other vendors Some ISPs provide their own e mail programs You use an e mail program to send receive and organise your messages You can organise read and create new messages even when you are off line...

Страница 42: ...et and connect to your ISP receiving e mail messages with outlook express Your ISP receives e mail messages for you automatically even when your PC is turned off The ISP then stores your messages until you connect to the Internet and open your e mail program to read them 1 Start Outlook Express 2 If necessary click the Send Recv tool on the toolbar to have your e mail program get the new messages ...

Страница 43: ...se Compaq Presario PC Help using compaq connections Compaq Connections select models only is an Internet based service provided by Compaq to bring you important information about your PC Product notices System updates Tips Special offers for your PC Messages arrive while you re connected to the Internet and may display an alert or a notice on your desktop View messages as they arrive or read them ...

Страница 44: ...g important Support messages that may be critical to the operation of your PC while the service is off To turn off the Compaq Connections Service 1 Click Start on the taskbar 2 Choose All Programs 3 Choose PC Help Tool 4 Choose Compaq Connections 5 Click Disable Compaq Connections The service is turned off until you re enable it re enabling messages When you re enable the Compaq Connections Servic...

Страница 45: ...n for your PC To view online manuals for your PC 1 Type the Support Web address from your Warranty Support Guide into your browser address box and then press the Enter key on your keyboard 2 In the search box type your product name and number Compaq 2000 for example and click the search arrow The product number is on the lower front of the PC chassis or inside the CD storage area 3 Click the manua...

Страница 46: ...ating system For questions about the Microsoft Windows XP operating system refer to Help and Support For onscreen help and troubleshooting click Start and then Help and Support The Microsoft Windows XP guide included with your PC documentation ...

Страница 47: ...el audio speaker capacity select models only you can connect four channels for four speakers output or six channels for 5 1 speakers output Connect your speaker system to the PC and then configure the audio software for sound output Refer to connecting a multi channel speaker system to your pc on page 42 adjusting speaker volume Use the Volume icon on the taskbar to set speaker volume Then you can...

Страница 48: ...nectors on the back or front of the PC Refer to pc back on page 5 or pc front on page 7 for the location of the connectors 1 Turn off the PC and the speakers 2 Connect the three audio cable plugs from the speaker system to the connectors on the back of the PC See the following table 3 Turn on the PC 4 Turn on the speaker system Connect speaker plugs for 2 Speaker Mode 4 4 1 Speaker Mode 6 5 1 Spea...

Страница 49: ...player The InterVideo WinDVD program select models only is set up for two speaker stereo output To hear all speakers from DVD movies recorded with multi channel audio change the audio properties for WinDVD to match your speaker configuration if your InterVideo WinDVD program supports more than two channels 1 Insert a DVD or start InterVideo WinDVD Player see playing dvd movies with the intervideo ...

Страница 50: ...d then double click Sounds and Audio Devices to open the Sounds and Audio Devices Properties window On the Volume tab place a tick in the Place volume icon in the taskbar tick box Click Apply and then click OK The Volume icon appears in the taskbar 2 Select Options and click Properties 3 In Adjust volume for click Recording 4 In Show the following volume controls place a tick in the Microphone tic...

Страница 51: ...To use the microphone connector on the back of the PC with a multi channel audio speaker system you must disconnect the cables for the multi channel speakers and change the audio configuration to a 2 channel audio system Refer to configuring the multi channel sound manager on page 43 to set the audio configuration working with digital images You can connect a digital image source such as a digital...

Страница 52: ...lick Stop in the Safely Remove Hardware window with the USB Mass Storage Device selected Doing so removes the operating system recognition of the 7 In 1 memory card reader from your PC you must restart the PC to see your memory card reader again If you open the Safely Remove Hardware window by mistake click Close using the 7 in 1 memory card reader NOTE CompactFlash and Microdrive are keyed and ca...

Страница 53: ... left using your cd dvd and diskette drives your drive options Your PC has one or more of the following drives Drive What it does CD ROM Reads audio and data CD discs CD RW or cd writer Reads and records burns audio and data CD discs DVD ROM Reads audio and data CD and DVD discs DVD RW R or dvd writer Reads and records burns audio and data CD and DVD discs Combination Drive or Combo drive Combines...

Страница 54: ...d side down on your desk Doing so could scratch the surface of the disc Store discs at room temperature inserting and removing cds and dvds CAUTION Use only standard shaped discs in your drives Using non standard discs such as heart shaped discs or business card discs may damage your drive To insert a CD or DVD 1 With your PC turned on press the Eject button A near the drive to open the disc tray ...

Страница 55: ...ose open button on the control panel for the program such as MusicMatch Jukebox or Windows Media Player that controls the drive Or Pressing the media control open close button or Eject button on the keyboard select models only Or Pressing the Eject button on the drive if it is accessible To remove a CD or DVD 1 With the PC turned on open the disc tray by pressing the Eject button NOTE You cannot e...

Страница 56: ... diskette Refer to the Windows Explorer section of Windows Help for instructions on copying files to and from a diskette 4 When you are ready to remove the diskette check that the light on the drive is off This indicates that the PC is not writing to the diskette 5 Press the Eject button on the PC to remove the diskette Remove the diskette from the drive prior to turning off the PC CAUTION Removin...

Страница 57: ...lar song double click its song title or track number in the Playlist You can also control the CD by using the keyboard media control buttons select models only For more information on this software click the Help menu in the MusicMatch Jukebox menu bar playing cds and dvds with windows media player You can play audio CDs or movie DVDs using this software Your PC must have a DVD drive to play DVD m...

Страница 58: ... media player on page 51 NOTE Most DVD movies are localised to geographical countries regions For information about this see using country region codes on page 54 To start InterVideo WinDVD Player 1 Insert the disc into the DVD drive NOTE On a double sided DVD read the text around the inner hole of the disc to determine which side A versus B or Standard versus Widescreen to play Place the disc in ...

Страница 59: ... The WinDVD video window and control panel opens NOTE If you are playing a movie full screen and the WinDVD control panel is hidden you can redisplay it by clicking anywhere in the video window To use the WinDVD control panel To see what a button does on the control panel place the mouse pointer on the button the button title appears onscreen To move the WinDVD control panel place the mouse pointe...

Страница 60: ...t pre set to a particular country region the country region code of the first DVD movie you play determines your DVD country region For example if you play a DVD with a country region 1 code WinDVD sets the current country region of your DVD player to 1 If you later play a DVD that is coded for a different country region WinDVD asks if you want to set this as the current country region playing vid...

Страница 61: ...CD to hear sound from both speakers again double click the Volume icon on the taskbar and then move the Balance slider bar back to the centre To select a language in Windows Media Player 1 Insert the Video CD into your CD or DVD drive 2 Click Start choose All Programs and then click Windows Media Player The Windows Media Player main window opens 3 Click File on the menu bar at the top and then cli...

Страница 62: ...bar 2 Choose All Programs 3 Choose CD DVD Recorder 4 Click RecordNow and then click RecordNow again NOTE Previously recorded files on CD RW discs must be erased before recording music files CD R discs cannot be erased 5 If you need to erase a disc CD RW DVD RW DVD R Insert the disc click the Data Projects tab at the top of the RecordNow window and then click Erase Disc to remove previously recorde...

Страница 63: ...uctions to finish You can add new data files to a CD R or CD RW disc in a later recording session if disc space is available You can also update previously recorded files that have the same name as your new data files on your CD RW disc creating burning music cds with windows media player NOTE HP supports lawful use of technology and does not endorse or encourage the use of our products for purpos...

Страница 64: ...askbar and choose My Documents or the folder that has the files you want to copy 2 Select the file or files you want to copy 3 Click Copy to CD in the Tasks list 4 Click My Computer in the Other Places list and then double click the disc drive you want to use 5 Insert a blank disc into the drive 6 Click Write these files to CD in the CD Writing Tasks list The CD Writing Wizard window appears 7 Cli...

Страница 65: ...ely The type of video cable you need depends on your TV If your TV has an S video socket you need an S video cable If your TV has a composite video socket you need a composite video cable and depending on the sockets on the back of your PC you may also need an S video adapter cable connecting to a tv set To use your TV as a PC screen 1 Turn off the PC 2 Connect the TV cable using one of the follow...

Страница 66: ... of the PC 3 To have sound come from your TV instead of from your PC plug an audio cable into the Audio input socket Line In on the TV and plug the other end of the audio cable into the Audio Out socket green connector on the back of the PC viewing the pc image on your tv screen NOTE The type of video card on your PC determines how the PC selects the TV out option Some options and menus in this pr...

Страница 67: ...where the PC desktop appears by pressing Alt F5 Press the Alt key and the F5 key on the keyboard at the same time Each time you press the Alt F5 key combination the PC desktop appears on the next device If Alt F5 does not work restart the PC and try again disabling the tv option When you want to disconnect the TV from your PC you may need to disable the TV option to return your PC display to its o...

Страница 68: ...on See the previous procedure 2 Turn off the TV and the PC 3 Remove the video cable from the TV and the PC 4 Remove the audio cable from the TV and the PC 5 Reconnect your PC speaker cable to the Line Out socket lime green connector on the back of the computer ...

Страница 69: ...r cable using virus protection programs Compaq provides a virus scanning software program to help protect your PC select models only A PC virus can destroy information on the hard disk drive You can get a virus from infected files that you open from An e mail message or attachment A file downloaded from the Internet A diskette floppy disk A CD or DVD disc Some viruses affect your PC immediately wh...

Страница 70: ...B to more than 250 GB of total disk space Your PC comes with preloaded software programs and a partition within the hard disk drive that takes up a certain amount of space on the hard disk drive Refer to using the recovery tools cd on page 80 for information on how to make this disk space available unavailable hard disk drive space Preloaded software programs and a partition within the hard disk d...

Страница 71: ...goes to the Recycle Bin You can retrieve files from the Recycle Bin until you empty it When you empty the Recycle Bin the files are permanently deleted 1 Double click the Recycle Bin icon on your Windows desktop 2 On the File menu click Empty the Recycle Bin to delete all files 3 Click Yes to confirm the deletion uninstalling programs CAUTION Do not uninstall an unfamiliar program If you need it y...

Страница 72: ...ktop cleanup click Clean Desktop Now 7 Follow the onscreen instructions Retrieve a desktop icon by opening the Unused Desktop Shortcuts folder on your desktop and dragging the icon onto the desktop cleaning up your hard disk drive As you use your PC and store files the hard disk drive fills up and becomes cluttered affecting performance To manage this delete files you are not using 1 Close all ope...

Страница 73: ...f the symptom or problem and try the solution listed The tables appear in this order Audio CD ROM CD RW DVD ROM or DVD Writer Drive Diskette Floppy Drive Display Monitor Hard Disk Drive Hardware Installation Internet Access Keyboard and Mouse Memory Power Miscellaneous Some of the symptoms listed may not apply to your PC For problems relating specifically to the monitor or printer refer to the equ...

Страница 74: ...he disc with the label facing up DVD drive takes longer to start because it has to determine media type being played Wait at least 30 seconds to let the DVD drive determine the type of media If it still does not start read the other solutions listed in this topic Disc is dirty Clean the disc with a CD cleaning kit available from most PC stores CD ROM CD RW DVD ROM or DVD RW R drive cannot read a d...

Страница 75: ...rt the PC and try again diskette floppy drive select models only Symptom Problem Solution A non formatted diskette has been inserted To format the diskette 1 Click Start and then click My Computer 2 Right click the 3 Floppy A icon 3 Select Format 4 Select the desired options and click Start to begin formatting the diskette Diskette is damaged Use a new diskette PC is unable to read the diskette fl...

Страница 76: ...Solution Monitor power cable is not connected to the monitor or to the wall outlet Reconnect the power plug to the back of the monitor and the wall outlet Screen is blank and monitor power light is not lit Monitor is off not turned on Press the On button on the front of the monitor Screen saver is enabled Press any key or move the mouse to make the screen display visible again PC is in standby mod...

Страница 77: ...ated driver for Windows XP Contact the device vendor directly for an update For HP peripherals visit the HP Web site Refer to the Warranty Support Guide for details Device connector is not seated or connected properly Ensure that the device is properly and securely connected and that the pins in the connector are not bent down Cable s of new external device are loose or power cables are unplugged ...

Страница 78: ...anager button 5 Click the plus symbol next to the problem device and check for exclamation marks in a yellow circle near the device icon The exclamation mark means there is a device conflict or problem with the device Exclamation marks do not always appear when a device is not working properly 6 If there is an old or unnecessary device driver listed in the Device Manager this may be causing the de...

Страница 79: ...ust log in to your ISP before some programs will start Log in to your ISP and start the desired program Internet takes too long to download Web sites Modem is not set up properly Verify that the correct modem speed and COM port are selected 1 Click Start and then click Control Panel 2 Click Printers and Other Hardware if it is present 3 Double click Phone and Modem Options 4 Select the Modems tab ...

Страница 80: ...properly plugged into the back of the PC Turn off your PC using the keyboard 1 Press the Ctrl and Esc keys on the keyboard at the same time to display the Start menu 2 Use the up or down arrow key to select Turn Off Computer and then press the Enter key on the keyboard 3 Use the up or down arrow key to select Turn Off and then press the Enter key After the shutdown is complete plug the mouse conne...

Страница 81: ...ed to an external power source Ensure that cables connecting the PC to the external power source are plugged in properly Monitor is not connected or is not on Connect the monitor to the PC plug it in and turn it on Line voltage selection switch is not in the proper position for your country region 115V 230V Set the line voltage selection switch to the correct setting for your country region or ref...

Страница 82: ...power to the PC PC powered off automatically Processor or system fan has failed Refer to the Warranty Support Guide to contact Support for replacement details Note that your PC may not have an internal fan miscellaneous Symptom Problem Solution PC date and time display is incorrect RTC real time clock battery may need to be replaced Battery life is approximately 3 5 years First reset the date and ...

Страница 83: ...and software in its memory This is the simplest repair for your PC just click Start choose Turn Off Computer and then click Restart Turn Off Computer When you turn off the computer and then turn it on again you force the PC to copy the operating system into its memory and to clear some tracking information This may eliminate some problems that can remain after performing a Restart Refer to turning...

Страница 84: ...orm System Recovery using the recovery discs and choose full System Recovery Before using the Compaq System Recovery program or the Compaq Application Recovery program use System Restore NOTE Your PC hard disk drive contains the System Recovery image in a partition area of the disk drive The PC does not include recovery discs in the accessory box but you can make your own recovery CDs or DVD see c...

Страница 85: ...ve you can delete the recovery partition using a special software tool 5 Do not delete your hard drive partition unless you have made recovery CDs or DVDs 1 3 4 5 2 The recovery discs can be used only with the specified PC model The discs are licensed for use only with your PC The recovery CDs DVD can install the operating system and software on your PC hard disk drive if the software becomes corr...

Страница 86: ...rom your local PC or electronics store The number of CDs DVDs in the recovery set depends on your PC model The program tells you the number of blank discs needed to make the set The process takes some time including up to 15 minutes per disc to verify that the information written on the disc is correct You can quit the process at any time The next time you run the program it begins where you left ...

Страница 87: ...l Programs 3 Choose PC Help Tools 4 Click Compaq Recovery Tools CD The tools window appears 5 Follow the onscreen instructions Store the Recovery Tools CD in a safe place system restore WARNING Try System Restore before using the Compaq System Recovery program If software on your hard drive accidentally gets erased or damaged first use the Microsoft System Restore feature in Windows XP to restore ...

Страница 88: ...ication recovery 1 Close all applications and folders 2 Uninstall the existing damaged application see uninstalling programs on page 65 3 Click Start on the taskbar 4 Choose All Programs 5 Choose PC Help Tools 6 Click Compaq Application Recovery and then click Yes 7 Click Application Installation or Driver Installation and then click Next 8 Select the driver or application program to install and t...

Страница 89: ...mage the data in the special recovery partition on the hard disk drive use recovery discs to reinstall the operating system and software on the hard disk drive See system recovery using recovery discs on page 84 Make your own recovery discs CDs or DVD before you need them see creating recovery cds dvds on page 79 You can also make the Recovery Tools CD This CD contains utilities that allow you to ...

Страница 90: ...discs are not included with your PC See creating recovery cds dvds on page 79 starting system recovery using recovery discs The recovery discs provide two recovery options Standard Recovery This option recovers factory shipped programs drivers and the operating system without affecting any data files that you may have created since purchasing this PC Some data files may be difficult to find after ...

Страница 91: ...ions For standard recovery press R Click Next to proceed with the System Recovery Click Yes to start the recovery Insert the remaining recovery discs when directed Or For full System Recovery press F Click Yes to perform a full System Recovery Confirm that you want to create a recovery partition Insert the remaining discs when directed Or If your PC hard disk drive is blank or corrupted press R to...

Страница 92: ...86 user s guide ...

Страница 93: ...tandby 26 Start 16 user 26 C cables for connecting a TV 59 card reader 7 in 1 45 card types memory card reader 45 carpal tunnel syndrome 4 CD creating 56 58 CD DVD country region codes for DVD 54 creating CDs 56 57 58 drive types 47 Eject button 48 handling 48 inserting 48 keyboard button 27 opening drive 48 playing music 50 removing 49 68 terminology for DVD 52 troubleshooting 67 using correct DV...

Страница 94: ...t disc 58 E Easy Internet Sign up 33 e mail address 32 defined 32 keyboard button 27 receiving 35 36 sending 35 using Outlook Express 35 erase disc 56 erased software 82 Ethernet about 9 F faxes standby mode 12 finding software programs 17 floppy disk See diskette floppy drive 50 G go back a day See System Restore H hard disk cleanup 66 hard disk space increasing 64 hardware upgrading 39 Help comm...

Страница 95: ...using 18 wireless 18 MPEG video playing 54 Multi channel Sound Manager 41 42 multi channel speakers connecting 42 selecting 43 using a microphone 45 music Help in MusicMatch Jukebox 51 Help in Windows Media Player 52 58 keyboard button 26 MusicMatch Jukebox 26 50 playing 50 51 Windows Media Player 51 music CDs closed session 56 Mute button 27 N Net See Internet about network interface about 9 no s...

Страница 96: ...op icons 66 removing unneeded software 65 repetitive strain injury RSI 4 resolution monitor 29 resolving a device conflict 72 restarting the PC 77 restoring system 77 78 restricting Internet content 34 RJ 45 port 9 rollback driver 77 S safety warnings 2 5 saving electricity 12 scrolling mouse 19 searching for files or folders 16 the Internet 34 selecting programs or documents 16 sending an e mail ...

Страница 97: ...User button 26 using 7 in 1 memory card reader 45 V V 92 modem 9 Video CD dual language 55 playing 54 viewing onscreen guides 18 virus protection 63 voltage requirements 2 volume adjusting 41 68 adjusting microphone 44 controls 27 show Volume icon on taskbar 42 Volume Control settings window 42 Volume icon show 44 volume displaying icon in taskbar 41 44 W warranty 39 Web See also Internet browser ...

Страница 98: ......

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