68
user’s guide
audio
Symptom Problem
Solution
Volume is muted.
Press the Mute button on the keyboard to see if the mute
feature is turned on.
Or
1
Click
Start
, and then click
Control Panel
.
2
Click
Sounds, Speech, and Audio Devices
, if it is
present, and then double-click
Sounds and Audio
Devices
.
3
Click the
Mute
tick box to remove the tick from the box.
Volume is turned down.
Use the keyboard controls to increase the volume.
Speakers are turned off.
Check whether speakers are turned on.
Speaker cables are not
properly connected.
Turn off your PC, and reconnect the speakers.
PC is in standby mode.
Press the Standby button (select models only) or press the Esc
key on the keyboard to resume from standby mode.
A passive speaker system is
being used.
Replace the speaker system with an active speaker system.
Active speakers have a power cable and On button, and
connect to the Audio Out (green) connector on the PC.
No sound is produced.
Headphones are plugged in. Unplug
the
headphones.
cd-rom, cd-rw, dvd-rom, or dvd writer drive
Symptom Problem
Solution
Disc is upside down in the
drive tray.
Reinsert the disc with the label facing up.
DVD drive takes longer to start
because it has to determine
media type being played.
Wait at least 30 seconds to let the DVD drive determine the
type of media. If it still does not start, read the other solutions
listed in this topic.
Disc is dirty.
Clean the disc with a CD cleaning kit, available from most PC
stores.
CD-ROM, CD-RW,
DVD-ROM, or
DVD+RW/+R drive
cannot read a disc or
takes too long to start.
Windows does not detect
CD-ROM or DVD-ROM driver.
Driver program may be corrupted. Force the software to
reinstall it by doing the following:
1
Click
Start
, and then click
Control Panel
.
2
Click
Performance and Maintenance
, if it is present,
and then double-click
System
.
3
Click the
Hardware
tab, and then click the
Device
Manager
button.
4
Click the plus sign (
+
) next to the DVD/CD-ROM drives,
and select the problem drive.
5
Click the
Action
menu item, and select
Uninstall
.
6
Restart your PC: Click
Start
, click
Turn Off Computer
,
and then click
Restart
.
Recording audio CDs is
difficult or impossible.
Wrong disc type or poor
quality disc is being used.
Verify that you are using the correct disc type (media) for the
drive. Try a different brand of disc.
Cannot remove a CD or
DVD disc.
The PC is turned off.
Turn on your PC, and then press the Eject button to extend
the tray.