HP Pocket Playlist Скачать руководство пользователя страница 28

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I updated the firmware and now can't connect to HP Pocket Playlist.

Cause

Solution

A firmware update automatically reboots the HP Pocket

Playlist device, which may cause the computer to switch its

wireless network connection to a different SSID (device).

After the firmware update, reestablish the connection with

HP Pocket Playlist.

Upload issues

I cannot upload using the web user interface.

Cause

Solution

The web user interface upload function requires Adobe flash

player.

Install the basic Adobe flash player to the computer.

File issues

I'm using a web browser to manage my files and cannot transfer some files.

Cause

Solution

The maximum file size you can upload using the web

interface is 2 GB.

HP recommends using a direct USB connection when

managing files. You can also use MediaConverter7 to reduce

file size.

The DMA does not display the files that it found.

Cause

Solution

Connection issues.

Check that the DMA is connected to the HP Pocket

Playlist's wireless SSID or ensure that the HP Pocket

Playlist is configured to use hotspot mode, and that the

selected network is the same network that the DMA is

connected to.

Restart the DMA or restart the mobile device and app.

Restart the HP Pocket Playlist device.

Some of files (e.g., files newly copied to the device) are not found by the DMA.

Cause

Solution

Database issues.

Restart the DMA.

Restart the HP Pocket Playlist device.

Place the connection switch to

on the HP Pocket

Playlist device.

From a Wi-Fi enabled computer, open Control Center.

24 Chapter 6 Troubleshooting

Содержание Pocket Playlist

Страница 1: ...Document Part Number Part Number 699916 002 Edition Second Edition January 2013 First Edition December 2012 HP Pocket Playlist User Guide ...

Страница 2: ...P shall not be liable for technical or editorial errors or omissions contained herein Product notice This guide describes features that are common to most models Some features may not be available on your computer Software terms By installing copying downloading or otherwise using any software product preinstalled on this computer you agree to be bound by the terms of the HP End User License Agree...

Страница 3: ...omputer 10 Configuring HP Pocket Playlist for multiple network connections 12 Restoring factory default settings 13 Modifying the HP Pocket Playlist device name and password 13 Updating firmware 14 Shutting down and restarting 14 Streaming media 15 Streaming media to your entertainment center 15 Resetting media streaming 16 Connecting to HP Pocket Playlist from a Linux system advanced topic 16 Con...

Страница 4: ...rity configuration options 18 Set a password 18 Hotspot mode 18 5 Converting your media files so they play on your mobile device 19 6 Troubleshooting 20 Connection issues 20 Upload issues 24 File issues 24 Streaming issues 25 Power issues 26 Permission issues 27 7 Glossary 28 iv ...

Страница 5: ...allow optimized playback of the multimedia content NOTE Generic DLNA industry standard applications may be available for smartphones and tablets that do not run iOS or Android While generic DLNA applications are not officially supported apps may be available that work with HP Pocket Playlist The following steps outline what is required to play media files loaded on HP Pocket Playlist on a mobile d...

Страница 6: ...ife left at time light turns red Blinking red orange backup mode which detects a firmware update failure and restores original firmware 5 Wireless light Solid blue wireless connection ready Blinking blue irregular Data being transmitted Blinking blue 0 5 seconds alternating off and on WPS button pressed device ready to make wireless connection NOTE Light blinks for 120 seconds or until connection ...

Страница 7: ...omputer without having to manually enter the security information Software requirements Using HP Pocket Playlist requires that you load software onto your computer and then use your computer as the hub from which you add content to the device HP Pocket Playlist software requires the following Operating systems 32 bit and 64 bit Windows 8 Windows 7 Windows Vista Windows XP 2 0 Ghz Intel Pentium 4 p...

Страница 8: ...laylist settings from the wireless connection as well as manage your files NOTE The maximum file size you can upload using the web interface is 2 GB HP recommends using a direct USB connection when managing files You can also use MediaConverter7 to reduce the file size Using an app from a mobile device Download the app and establish a connection with your mobile device to stream media and access H...

Страница 9: ...n is available only when using a Wi Fi connection 4 Access the user guide 5 Get online support 6 Select when connecting to HP Pocket Playlist with a direct USB connection 7 Select when connecting to HP Pocket Playlist with a Wi Fi connection Select this icon to see the Settings icon Loading files onto HP Pocket Playlist Transfer files to and from the HP Pocket Playlist using your computer and eith...

Страница 10: ...u are using a Wi Fi connection you can also manage files by clicking Customize HP Pocket Playlist Settings The folder structure for the device displays You can manage individual files from this interface NOTE Not supported from mobile web browsers Windows Explorer If your HP Pocket Playlist is connected to your computer with a USB cable it displays as a drive named USB DISK similar to a USB flash ...

Страница 11: ... from your mobile device to the HP Pocket Playlist Device 1 Go to the app store on your mobile device search for HP Pocket Playlist and then download and install the mobile application 2 Power on your HP Pocket Playlist and switch it to Wi Fi mode 3 From your mobile device go to Settings select the wireless option and then connect to PocketPlaylist If you previously changed the name of the device ...

Страница 12: ...create a playlist that includes both music and photos or music and video 1 Open the HP Pocket Playlist app and select the HP Pocket Playlist 2 Select the type of media music video or photo for which to create a playlist 3 Tap Playlist 4 Tap New playlist 5 Type a name for the playlist 6 Navigate to the files to add to the playlist 7 With the files displayed tap the Upload icon 8 Tap to select the f...

Страница 13: ...b Tap OK when done c Select an existing playlist or New Playlist to add the files to 6 To play an existing playlist tap the Playlist icon to select the playlist a Tap the Menu Settings button b Tap Play Downloading and using the playback application 9 ...

Страница 14: ...g settings from your computer To access HP Pocket Playlist configuration settings from your computer 1 Place the connection switch to on the HP Pocket Playlist Make sure the blue LED is lit before accessing configuration settings 2 From a computer that is connected to HP Pocket Playlist using Wi Fi open the Control Center 3 Click Wi Fi Connection and then click Customize HP Pocket Playlist Setting...

Страница 15: ...Save button Click to save changes to settings 7 Power icon Click to restart or shut down the HP Pocket Playlist 8 Basic Information Name The SSID name of HP Pocket Playlist Type over the entry in the box to change the name Language Select a language from the drop down list Total storage size The amount of storage space currently being used and the space on your HP Pocket Playlist Storage format Th...

Страница 16: ... Maintenance Firmware version Identifies the installed firmware release Click Update to navigate to and load a firmware update file saved to your computer Search for firmware updates for HP Pocket Playlist at www hp com support Reset to factory default Lets you reset HP Pocket Playlist to factory default settings while preserving your data Rebuild DLNA database Lets you repair the database on HP P...

Страница 17: ...y defaults The default SSID name is PocketPlaylist NOTE If you restore settings to factory default you will have to reconnect HP Pocket Playlist with your mobile devices using the default name To restore settings 1 Open the Settings window See Accessing settings from your computer on page 10 for more information 2 Select Reset to factory default 3 Click to confirm Default settings are as follows N...

Страница 18: ...uter for saving the file 3 Once the file is downloaded open the Settings window See Accessing settings from your computer on page 10 for more information 4 Under Maintenance in the Firmware version row click Update 5 Click Browse and browse to the download location and then click Update The update installs on HP Pocket Playlist HP Pocket Playlist automatically reboots when the install is complete ...

Страница 19: ...our HP Pocket Playlist or Configure the HP Pocket Playlist for hotspot mode For more information see Hotspot mode on page 18 NOTE It can take a long period of time for files that you copy to a folder to appear on your DMA Media streaming with the device requires the following Your DMA must use Universal Plug and Play UPnP A V streaming Only media files are available for media streaming which inclu...

Страница 20: ... about how to install Samba see the documentation or man pages included with the Linux distribution Connecting to HP Pocket Playlist using a Linux graphical interface General steps for connection include using a network browser to find the device NOTE If a firewall is running turn it off or configure the system to allow Samba to connect to the SMB Shares The path to the device is as follows Domain...

Страница 21: ...o the HP Pocket Playlist 2 In the Location box enter the IP address or name of the device IP address example http 10 10 10 254 NetBIOS name example http PocketPlaylist Connecting to HP Pocket Playlist from an Apple computer or Mac OS X You can configure an Apple computer with the latest OS X operating system to access the folders and configuration screens on HP Pocket Playlist Accessing HP Pocket ...

Страница 22: ... HP Pocket Playlist and copy modify or delete your files Hotspot mode Configuration of hotspot mode offers benefits and security risks that you can regulate with configuration settings depending on your location Hotspot mode Allows Internet access for mobile devices that are connecting to the Pocket Playlist s SSID Allows other devices on your home network like a DLNA or DMA digital media player a...

Страница 23: ...back device does not support a format you can use the Arcsoft MediaConverter 7 computer application to convert transcode the files into a format that will play back on your mobile device To convert a file in MediaConverter 7 you can select it choose the output device and click Start MediaConverter 7 automatically detects HP Pocket Playlist when using either a USB or wireless connection You can cop...

Страница 24: ... From the app tap the refresh icon My mobile device failed to connect to HP Pocket Playlist Cause Solution Connection settings Make sure HP Pocket Playlist is ready and set to Wi Fi mode and make sure the Wi Fi settings of the mobile device are set to connect to HP Pocket Playlist When reestablishing a wireless connection to HP Pocket Playlist the Connect to a Network dialog box opens indicating t...

Страница 25: ...ork properties with these options selected Obtain IP address automatically Obtain Domain Name System DNS server address automatically Windows 8 Windows 7 or Windows Vista To ensure your network is set up properly for TCP IP 1 Click Start and then select Control Panel In Windows 8 type c and then select Control Panel 2 Select Network and Sharing Center 3 In Windows Vista in the left pane click Mana...

Страница 26: ...k right click Local Area Connection If the computer is using a wireless connection right click Wireless Network Connection 4 Click Properties In the dialog box that opens check to ensure that Internet Protocol Version 4 TCP IPv4 is listed and selected If TCP IP is not listed click Install Protocol and then Add In the dialog box that appears select Internet Protocol TCP IPv4 If TCP IP is listed and...

Страница 27: ... left pane click Change adapter settings 4 Right click your default network connection and click Properties 5 Highlight Internet Protocol Version 4 TCP IP 6 Click Properties click Advanced click the WINS tab WINS refers to Windows Internet Naming Service which converts NetBIOS network names to IP addresses Make sure that the NetBIOS setting is not set to Disable NetBIOS over TCP IP I can t connect...

Страница 28: ...ing the web interface is 2 GB HP recommends using a direct USB connection when managing files You can also use MediaConverter7 to reduce file size The DMA does not display the files that it found Cause Solution Connection issues 1 Check that the DMA is connected to the HP Pocket Playlist s wireless SSID or ensure that the HP Pocket Playlist is configured to use hotspot mode and that the selected n...

Страница 29: ...eam DRM Digital Rights Management content on my home computer but I can not stream it from my HP Pocket Playlist Cause Solution For Windows Media DRM WMDRM content protected wma music and wmv videos HP Pocket Playlist does not support streaming of this content to DMAs Playing and streaming of WMDRM protected content requires that the device that is playing the content have a license for the conten...

Страница 30: ...st firmware revision Consult your DMA documentation for more information on updating its firmware 4 HP Pocket Playlist supports the playback of the following file types Video avi 3gp flv m4v m4p mov mp4 mpeg mpeg2 mpg ogg qt ts tts wmv Music aac ac3 adts asf lpcm m4a mp3 wav wma Photo bmp gif jpeg png tiff tif 5 Reset the media streaming database Power issues HP Pocket Playlist is unresponsive Cau...

Страница 31: ...tem may display User Account Control dialog boxes These dialog boxes help stop unauthorized changes to your computer and require permission to continue with the action Always check that the action needing your permission is one that you intended The source of the action is displayed in the middle band of the dialog box Permission issues 27 ...

Страница 32: ...d where media can be used Dynamic Host Configuration Protocol DHCP The protocol used to assign IP addresses to network devices such as computers DHCP automatically assigns IP addresses to network devices the assigned address can change over time Dynamic IP address A temporary numeric identification assigned to a node in a TCP IP network When computers and devices in the network are turned on they ...

Страница 33: ...nt of connections and exchanges streams of data IP specifies the format of the data UPnP A V Streaming A set of network protocols that allow networked devices to communicate in a home network Supports streaming of unprotected media files Files purchased from an online store are likely protected by a Digital Rights Management system that may prevent streaming UPnP Universal Plug and Play Provides c...

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