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10 Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic

tests to determine whether the computer hardware is functioning properly. The tool runs outside the

operating system so that it can isolate hardware failures from issues that are caused by the operating system

or other software components.
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit

Failure ID code is generated. This ID code can then be provided to support to help determine how to correct

the problem.

NOTE:

To start diagnostics on a convertible computer, your computer must be in notebook mode and you

must use the keyboard attached.

To start HP PC Hardware Diagnostics (UEFI), follow these steps:

Turn on or restart the computer, and quickly press

esc

Press

The BIOS searches three places for the diagnostic tools, in the following order:
a.

Connected USB drive

NOTE:

To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see

Downloading

HP PC Hardware Diagnostics (UEFI) to a USB device on page 47

Hard drive

BIOS

When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the

on-screen instructions.

NOTE:

If you need to stop a diagnostic test, press

esc

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE:

The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you

must use a Windows computer to download and create the HP UEFI support environment because only .exe

files are offered.

There are two options to download HP PC Hardware Diagnostics to a USB device.
Download the latest UEFI version

Go to

http://www.hp.com/go/techcenter/pcdiags

. The HP PC Diagnostics home page is displayed.

In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.

Download any version of UEFI for a specific product

Go to

http://www.hp.com/support

Select Get software and drivers.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

Содержание Pavilion x360 15-BK193MS

Страница 1: ...User Guide ...

Страница 2: ...n your computer Not all features are available in all editions or versions of Windows Systems may require upgraded and or separately purchased hardware drivers software or BIOS update to take full advantage of Windows functionality Windows 10 is automatically updated which is always enabled ISP fees may apply and additional requirements may apply over time for updates Go to http www microsoft com ...

Страница 3: ...ther hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for S...

Страница 4: ...iv Safety warning notice ...

Страница 5: ...eron N28xx N29xx N30xx N31xx series processor and a Windows operating system If your computer is configured as described do not change the processor configuration setting in msconfig exe from 4 or 2 processors to 1 processor If you do so your computer will not restart You will have to perform a factory reset to restore the original settings v ...

Страница 6: ...vi Processor configuration setting select products only ...

Страница 7: ...nly 11 Changing your notebook to a tablet select products only 11 Top 12 TouchPad 12 Lights 13 Keys 14 Using the action keys 15 Bottom 16 Labels 17 3 Connecting to a network 18 Connecting to a wireless network 18 Using the wireless controls 18 Airplane mode key 18 Operating system controls 18 Connecting to a WLAN 19 Using HP Mobile Broadband select products only 19 Using GPS select products only 2...

Страница 8: ... only 28 One finger slide touch screen only 28 Using the keyboard and optional mouse 29 Using the on screen keyboard 29 Using the integrated numeric keypad 29 6 Managing power 30 Initiating and exiting Sleep and Hibernation 30 Manually initiating and exiting Sleep 31 Manually initiating and exiting Hibernation select products only 31 Setting password protection on wakeup exiting Sleep or Hibernati...

Страница 9: ...our computer and information 41 Using passwords 41 Setting Windows passwords 41 Setting Setup Utility BIOS passwords 42 Using Windows Hello select products only 42 Using Internet security software 42 Using antivirus software 43 Using firewall software 43 Installing software updates 43 Using HP Touchpoint Manager select products only 44 Securing your wireless network 44 Backing up your software app...

Страница 10: ...1 What you need to know before you get started 51 Using the HP Recovery partition select products only 52 Using HP Recovery media to recover 52 Changing the computer boot order 53 Removing the HP Recovery partition select products only 54 12 Specifications 55 Input power 55 Operating environment 55 13 Electrostatic Discharge 57 14 Accessibility 58 Supported assistive technologies 58 Contacting sup...

Страница 11: ...nload an app 1 Select the Start button and then select the Store app or Select the Store icon next to the taskbar search box 2 Select the app you want to download and then follow the on screen instructions When the download is complete the app appears on the All apps screen Best practices After you set up and register the computer we recommend the following steps to get the most out of your smart ...

Страница 12: ...question mark icon in the taskbar Select My PC select the Specifications tab and then select User Guides or Go to http www hp com ergo IMPORTANT You must be connected to the Internet to access the latest version of the user guide Proper workstation setup Guidelines for posture and work habits that increase your comfort and decrease your risk of injury Electrical and mechanical safety information R...

Страница 13: ... Specifications tab and then select User Guides or Go to http www hp com go orderdocuments IMPORTANT You must be connected to the Internet to access the latest version of the user guide Specific warranty information about this computer You can find your HP Limited Warranty located with the user guides on your product and or on the CD or DVD provided in the box In some countries or regions HP may p...

Страница 14: ...splays all the devices installed on your computer For information about system hardware components and the system BIOS version number press fn esc select products only Locating software To find out what software is installed on your computer Select the Start button and then select All apps or Right click the Start button and then select Programs and Features 4 Chapter 2 Getting to know your comput...

Страница 15: ...optional USB device such as a keyboard mouse external drive printer scanner or USB hub 4 USB 3 0 charging powered port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub Standard USB ports will not charge all USB devices or will charge using a low current Some USB devices require power and require you to use a powered port NOTE USB charging ports can...

Страница 16: ...g down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Type power in the taskbar search box and then select Power and sleep settings or Right click the Start but...

Страница 17: ...r and then press in on the card until it is firmly seated To remove a card Press in on the card and then remove it from the memory card reader 6 Volume button Controls speaker volume on the computer Notebook and interactive stand mode To increase the volume press the edge closest to the hinge To decrease the volume press the edge closest to the TouchPad Tablet and entertainment stand mode To incre...

Страница 18: ...taskbar search box and then select Camera 4 WLAN antennas Send and receive wireless signals to communicate with wireless local area networks WLANs The antennas are not visible from the outside of the computer and antenna location varies For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Sa...

Страница 19: ... function as a classic notebook and in addition the display can be rotated so that the computer transforms into an entertainment stand an interactive stand or a tablet NOTE The TouchPad and keyboard functions are locked during the entertainment and tablet modes Display 9 ...

Страница 20: ...n entertainment stand select products only To change your notebook to an entertainment stand raise the display and then rotate the display backward to a stand position about 315 degrees 10 Chapter 2 Getting to know your computer ...

Страница 21: ...kward to a stand position about 315 degrees Position the notebook on its edges Changing your notebook to a tablet select products only To change your notebook to a tablet raise the display and then rotate the display backward until it is flush with the computer bottom 360 degrees NOTE When the computer is in tablet mode you can use the on screen keyboard Display 11 ...

Страница 22: ...ctivate items on the screen NOTE For more information see Using TouchPad and touch screen gestures on page 26 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 12 Chapter 2 Getting to know your computer ...

Страница 23: ...Lights Component Description 1 Caps lock light On Caps lock is on which switches the key input to all capital letters 2 Mute light Amber Computer sound is off Off Computer sound is on Top 13 ...

Страница 24: ...he Windows key again will close the Start menu 4 Action keys Execute frequently used system functions NOTE On select products the f5 action key turns the keyboard backlight feature off or on 5 num lock key Alternates between the navigational and numeric functions on the integrated numeric keypad 6 Integrated numeric keypad When num lock is on the keypad can be used like an external numeric keypad ...

Страница 25: ...imultaneous display on both the computer and the monitor On select products turns the keyboard backlight off or on NOTE To conserve battery power turn off this feature Mutes or restores speaker sound Decreases speaker volume incrementally while you hold down the key Increases speaker volume incrementally while you hold down the key Plays the previous track of an audio CD or the previous section of...

Страница 26: ...ternal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 2 Speakers 2 Produce sound 16 Chapter 2 Getting to know your computer ...

Страница 27: ...r the product number or the model number Locate these numbers before you contact support Your service label will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your computer Component 1 Serial number 2 Product number 3 Warranty period 4 Model number select products only Component 1 Model name select products only 2 Product number 3...

Страница 28: ... area network PAN to connect to other Bluetooth enabled devices such as computers phones printers headsets speakers and cameras In a PAN each device communicates directly with other devices and devices must be relatively close together typically within 10 meters approximately 33 feet of each other Select the Start button and then select the Get started app Using the wireless controls You can contr...

Страница 29: ...uter manufacturer and interference from other electronic devices or structural barriers such as walls and floors Using HP Mobile Broadband select products only Your HP Mobile Broadband computer has built in support for mobile broadband service Your new computer when used with a mobile operator s network gives you the freedom to connect to the Internet send e mail or connect to your corporate netwo...

Страница 30: ...pp Select the Start button and then select the Get started app Connecting Bluetooth devices Before you can use a Bluetooth device you must establish a Bluetooth connection 1 Type bluetooth in the taskbar search box and then select Bluetooth settings 2 Turn on Bluetooth if it is not already turned on 3 Select your device from the list and then follow the on screen instructions NOTE If the device re...

Страница 31: ...e computer Sharing data and drives and accessing software When your computer is part of a network you are not limited to using only the information that is stored in your computer Computers connected to the network can exchange software and data with each other For more information about sharing files folders or drives see the information provided in the Get started app Select the Start button and...

Страница 32: ... content from the web including radio record audio or mix audio and video to create multimedia To enhance your listening enjoyment attach external audio devices such as speakers or headphones Connecting speakers You can attach wired speakers to your computer by connecting them to a USB port or to the audio out headphone audio in microphone combo jack on your computer or on a docking station To con...

Страница 33: ...panel in the taskbar search box select Control Panel select Hardware and Sound and then select the audio control panel specific to your system or Right click the Start button select Control Panel select Hardware and Sound and then select the audio control panel specific to your system Using video Your computer is a powerful video device that enables you to watch streaming video from your favorite ...

Страница 34: ...mputer and the external device Second screen only View the screen image on the external device only Each time you press f4 the display state changes NOTE For best results especially if you choose the Extend option increase the screen resolution of the external device as follows Type control panel in the taskbar search box select Control Panel and then select Appearance and Personalization Under Di...

Страница 35: ...h box and then click Project to a second screen Click Connect to a wireless display and then follow the on screen instructions Discovering and connecting to Intel WiDi certified displays select Intel products only Use Intel WiDi to wirelessly project individual files such as photos music or videos or to duplicate your entire computer screen to a TV or a secondary display device Intel WiDi a premiu...

Страница 36: ...corresponding buttons on an external mouse To navigate a touch screen select products only touch the screen directly using gestures described in this chapter You can also customize gestures and view demonstrations of how they work Type control panel in the taskbar search box select Control Panel and then select Hardware and Sound Under Devices and Printers select Mouse NOTE Unless noted gestures c...

Страница 37: ...rt Two finger slide TouchPad only Use the two finger slide to move up down or sideways on a page or image Place two fingers slightly apart on the TouchPad zone and then drag them up down left or right Two finger tap TouchPad only Use the two finger tap to open the menu for an object on the screen NOTE The two finger tap performs the same function as right clicking with the mouse Tap two fingers on...

Страница 38: ... 3 fingers away from you to see all open windows Swipe 3 fingers toward you to show the desktop Swipe 3 fingers left or right to switch between open windows One finger slide touch screen only Use the one finger slide to pan or scroll through lists and pages or to move an object To scroll across the screen lightly slide one finger across the screen in the direction you want to move To move an objec...

Страница 39: ...uggested words may be displayed above the on screen keyboard Tap a word to select it Using the integrated numeric keypad The computer includes an integrated numeric keypad and it also supports an optional external numeric keypad or an optional external keyboard that includes a numeric keypad For more details about the integrated numeric keypad see Keys on page 14 Component Description num lock key...

Страница 40: ...r saving states Sleep and Hibernation Sleep The Sleep state is automatically initiated after a period of inactivity Your work is saved to memory allowing you to resume your work very quickly You can also initiate Sleep manually For more information see Manually initiating and exiting Sleep on page 31 Hibernation The Hibernation state is automatically initiated if the battery reaches a critical lev...

Страница 41: ...nd then select Power Options or Right click the Power meter icon and then select Power Options 2 In the left pane select Choose what the power button does 3 Select Change Settings that are currently unavailable and then in the When I press the power button area select Hibernate or Under Shutdown settings select the Hibernate box to show the Hibernate option in the Power menu 4 Select Save changes ...

Страница 42: ...r the icon reveals a message if the battery has reached a low or critical battery level Running on battery power When a charged battery is in the computer and the computer is not plugged into external power the computer runs on battery power When the computer is off and unplugged from external power the battery in the computer slowly discharges The computer displays a message when the battery reac...

Страница 43: ...you are not using them Disconnect unused external devices that are not plugged into an external power source such as an external hard drive connected to a USB port Stop disable or remove any external media cards that you are not using Before you leave your work initiate Sleep or shut down the computer Identifying low battery levels When a battery that is the sole power source for the computer reac...

Страница 44: ...es not use battery power when the computer is connected to AC power with an approved AC adapter or an optional docking expansion device WARNING To reduce potential safety issues use only the AC adapter provided with the computer a replacement AC adapter provided by HP or a compatible AC adapter purchased from HP Connect the computer to AC power under any of the following conditions WARNING Do not ...

Страница 45: ... should be replaced Contact support for information about obtaining a replacement AC power adapter Shutting down turning off the computer CAUTION Unsaved information is lost when the computer shuts down Be sure to save your work before shutting down the computer The Shut down command closes all open programs including the operating system and then turns off the display and computer Shut down the c...

Страница 46: ...down procedures try the following emergency procedures in the sequence provided Press ctrl alt delete select the Power icon and then select Shut down Press and hold the power button for at least 10 seconds Disconnect the computer from external power 36 Chapter 6 Managing power ...

Страница 47: ...screen instructions For additional information access the Disk Defragmenter software Help Using Disk Cleanup Use Disk Cleanup to search the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer run more efficiently To run Disk Cleanup 1 Type disk in the taskbar search box and then select Free up disk space by deleting unnecessary files or Uninstall...

Страница 48: ...you would like to update your programs and drivers follow these instructions 1 Type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar 2 Select My PC select the Updates tab and then select Check for updates and messages 3 Follow the on screen instructions Cleaning your computer Use the following products to safely clean you...

Страница 49: ...on the keyboard surface CAUTION To prevent damage to internal components do not allow liquids to drip between the keys To clean the TouchPad keyboard or mouse use a soft microfiber cloth or a chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe To prevent keys from sticking and to remove dust lint and particles from the keyboard use a can of c...

Страница 50: ...ations If you are uncertain of the policy that applies to the use of a wireless device in your computer ask for authorization to use your computer before you turn it on If you are traveling internationally follow these suggestions Check the computer related customs regulations for each country or region on your itinerary Check the power cord and adapter requirements for each location in which you ...

Страница 51: ...it helpful to use the same password for a Setup Utility BIOS feature and for a Windows security feature To create and save passwords use the following tips To reduce the risk of being locked out of the computer record each password and store it in a secure place away from the computer Do not store passwords in a file on the computer When creating passwords follow requirements set by the program Ch...

Страница 52: ...ess esc and then press f10 Tablets without keyboards 1 Turn on or restart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Windows button 2 Tap f10 2 Select Security and then follow the on screen instructions Your changes take effect when the computer restarts Using Windows Hello select products only On products equipped w...

Страница 53: ...s to a system or network A firewall can be software you install on your computer and or network or it can be a combination of both hardware and software There are two types of firewalls to consider Host based firewalls Software that protects only the computer it is installed on Network based firewalls Installed between your DSL or cable modem and your home network to protect all the computers on t...

Страница 54: ...n existing WLAN always enable security features to protect your network from unauthorized access WLANs in public areas hotspots like coffee shops and airports may not provide any security Backing up your software applications and information Regularly back up your software applications and information to protect them from being permanently lost or damaged through a virus attack or a software or ha...

Страница 55: ...e on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Setup Utility BIOS first determine the BIOS version on your computer To reveal the BIOS version i...

Страница 56: ...y the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note...

Страница 57: ...llowing order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 47 b Hard drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP P...

Страница 58: ...et HP automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want 48 Chapter 10 Using HP PC Hardware Diagnostics UEFI ...

Страница 59: ... the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 49 For information on the recovery options that are available using the recovery media see Using Windows tools on page 50 Us...

Страница 60: ...rately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can also find co...

Страница 61: ...o remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 54 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either create...

Страница 62: ...rking To start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select HP Recovery Environment or For computers or tablets with keyboards attached press f11 while the computer boots...

Страница 63: ...to the keyboard dock before beginning these steps 1 Insert the HP Recovery media 2 Access BIOS For computers or tablets with keyboards attached Turn on or restart the computer or tablet quickly press esc and then press f9 for boot options For tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume down button then select f9 or Turn on or restart the tablet and...

Страница 64: ...very partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select products only on page 49 NOTE The Remove Recovery Partition option is only available on products that support this function Follow these steps to remove the HP Recovery partition 1 Type recovery in the taskbar search box and then select HP Recovery Manager 2 Select Remove Recov...

Страница 65: ...current for your computer is located on the regulatory label Input power Rating Operating voltage and current 5 V dc 2 A 12 V dc 3 A 15 V dc 3 A 45 W USB C 5 V dc 3 A 9 V dc 3 A 10 V dc 3 75 A 12 V dc 3 75 A 15 V dc 3 A 20 V dc 2 25 A 45 W USB C 5 V dc 3 A 9 V dc 3A 10 V dc 5 A 12 V dc 5 A 15 V dc 4 33 A 20 V dc 3 25 A 65 W USB C 5 V dc 3 A 9 V dc 3 A 10 V dc 5 A 12 V dc 5 A 15 V dc 5 A 20 V dc 4 ...

Страница 66: ...o 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft 56 Chapter 12 Specifications ...

Страница 67: ...puter damage to a drive or loss of information observe these precautions If removal or installation instructions direct you to unplug the computer first be sure that it is properly grounded Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before...

Страница 68: ... a particular assistive technology product contact customer support for that product Contacting support We are constantly refining the accessibility of our products and services and welcome feedback from users If you have an issue with a product or would like to tell us about accessibility features that have helped you please contact us at 1 888 259 5707 Monday through Friday 6 a m to 9 p m North ...

Страница 69: ...LAN connection 19 critical battery level 33 D Disk Cleanup software 37 Disk Defragmenter software 37 drive light 7 E electrostatic discharge 57 esc key identifying 14 external AC power using 34 F fingerprints registering 42 firewall software 43 fn key identifying 14 four finger tap TouchPad gesture 28 G GPS 20 H HDMI port connecting 24 identifying 5 HDMI configuring audio 24 headsets connecting 22...

Страница 70: ...2 product name and number computer 17 public WLAN connection 19 R recover options 51 recovery discs 50 52 HP Recovery Manager 51 media 52 starting 52 supported discs 50 system 51 USB flash drive 52 using HP Recovery media 50 recovery media creating 49 creating using HP Recovery Manager 50 recovery partition removing 54 regulatory information regulatory label 17 wireless certification labels 17 RJ ...

Страница 71: ...1 using power meter settings 32 using power settings 32 using sound settings 23 using the integrated numeric keypad 29 using the keyboard and optional mouse 29 using the TouchPad 26 V vents identifying 6 16 video 23 volume buttons identifying 7 W webcam identifying 8 webcam light identifying 8 Windows system restore point 49 50 Windows button identifying 5 Windows Hello using 42 Windows key identi...

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