HP omnibook OBXT1500, Справочное руководство, Страница: 131 / 156

HP Support and Service
Getting Assistance for Your Notebook
Reference Guide 131
For best service, have as much of the following information as possible when you call.
•
Your notebook’s model and serial number.
•
Your notebook’s operating system.
•
Any messages displayed when the problem occurred.
•
Were there any changes to the notebook, software, related hardware, or accessories
before this occurred? Can you re-create the problem?
To receive repair service
If the HP notebook product is not normally sold by HP in the country/region of use, it
must be returned for service to a country/region in which it is sold and supported.
If your notebook is under warranty.
To receive warranty repair service for Omnibook
or Pavilion Series notebook, contact the HP Customer Care Center—see “To contact HP
for support or service” on page 129. The support technician will help qualify your unit for
warranty repair based on the warranty applicable to your unit and original purchase date,
and will provide you with repair processes. Warranty service may include the cost of
shipping, handling, duties, taxes, freight, or fees to or from the service location.
Note
Your HP notebook has regional support and service in selected countries, and it
currently is supported only in the country/region in which it is purchased and marketed.
If you are outside the country/region of purchase, you must cover the cost of shipping
your notebook to the appropriate HP authorized repair site.
If you are uncertain about the support available for your notebook, please contact our
Customer Care Center—see “To contact HP for support or service” on page 129.
If your notebook is no longer under warranty. Contact an HP-Authorized reseller or
the HP Customer Care Center—see “To contact HP for support or service” on page 129.
The support provider will let you know about repair charges and processes.