Troubleshooting
NOTE:
•
The barcode stuck on the router chassis contains information about production and servicing. Before you
return a faulty router for serving, please provide the barcode information of the router to your local sales
agent.
•
An HP tamper-proof label is stuck on a mounting screw on the router chassis. The local sales agent
requires intactness of the tamper-proof label when maintaining the router. Therefore, before you open
the chassis cover, please contact your local sales agent to ask for permission or follow the instruction as
provided by the agent; otherwise, the user takes full responsibility for own operation if any maintenance
failure occurs.
Power supply failures
Power LED is off
If the router cannot be powered on and the power LED on the front panel is off, it indicates that the power
supply is faulty.
To troubleshoot the power supply failure:
1.
Power off the router.
2.
Check whether the power cords of the router are firmly connected.
3.
Check whether the power source is operating properly.
4.
Check whether the power cord is damaged.
If the cause cannot be located in the steps above and the problem persists, contact your local sales
agent.
Configuration system problems
If the configuration environment setup is correct, the configuration terminal displays boot information
when the router is powered on. If the setup is incorrect, the configuration terminal displays nothing or
garbled text.
No terminal display
If the configuration terminal displays nothing when the router is powered on, follow these steps to
troubleshoot the failure:
1.
Check the following items.
{
The power supply system works properly.
{
The console cable is properly connected.
2.
If no problem is found, check the following reasons that may apply:
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