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Troubleshooting

The CD-ROM Drive Is Not Working Properly

The CD-ROM drive provided with all the HP server models is an IDE CD-ROM. If the CD-
ROM drive does not work, do the following:

1. Review the basic IDE installation guidelines to ensure a proper configuration.

2. In addition, check the following:

— Verify correct drivers are installed.

— Verify there is a CD-ROM disk in the CD-ROM drive.

— Verify the IDE Controller and devices are displayed during Power On Self Test

(POST).

— Verify all internal drive cables are securely attached and functional.

3. Verify that the Local Bus IDE Adapter item is correctly configured in the Setup program:

— Power on the HP server and press the

Delete

key to enter the BIOS Setup Utility

when this option displays.

— Check the

Advanced

IDE Configuration

item is enabled.

If the problem persists, contact the HP Customer Support Center for further troubleshooting
steps before replacing any parts.

NOTE:

Check for Environmental Problems That Could Damage Disk Media and Disk Drive Heads.

Environmental problems result from:

•

Radiated Interference: sources include communications and radar installations, radio/TV
broadcast transmitters, and hand-held receivers.

Airborne contaminants: Sources include dust, smoke, and ashes. Steam from duplication
equipment may result in intermittent disk errors.

HP ProLiant ML150 Server Operations and Maintenance Guide

4-17

HP CONFIDENTIAL

Codename: Stone Soup Part Number: 343329-001 Last Saved On: 8/14/03 10:25 AM

Содержание ML150 - ProLiant - G6

Страница 1: ...HP ProLiant ML150 Server Operations and Maintenance Guide July 2003 First Edition Part Number 343329 001 HP CONFIDENTIAL Codename Stone Soup Part Number 343329 001 Last Saved On 8 14 03 9 52 AM ...

Страница 2: ...ned herein The information in this document is provided as is without warranty of any kind and is subject to change without notice The warranties for HP products are set forth in the express limited warranty statements accompanying such products Nothing herein should be construed as constituting an additional warranty HP ProLiant ML150 Server Operations and Maintenance Guide July 2003 First Editio...

Страница 3: ...he Upper Bezel 2 2 Opening the Lower Bezel Cold Swap Model 2 3 Opening the Side Panel 2 4 Mass Storage 2 5 Mass Storage Configuration 2 5 Guidelines 2 5 Boot Priority 2 7 Replacing a Flexible Disk Drive 2 8 Replacing a CD ROM Drive 2 9 Installing Cold Swap Hard Drives 2 10 Removing Cold Swap Hard Drives 2 11 Installing Hot Swap Hard Drives 2 12 Removing Hot Swap Hard Drives 2 14 Memory Modules 2 1...

Страница 4: ... Settings 2 42 Using SCSI Disk Utilities 2 45 Chapter 3 Diagnostics Power On Self Test POST 3 1 Blank Screen 3 1 POST Error Messages 3 3 Clearing the CMOS Configuration 3 6 HP Management Solutions 3 7 HP Server Diagnostics for Windows 3 7 HP Server Diagnostics for Windows Capabilities 3 8 About Error Messages 3 9 Advantages and Limitations of Hardware Diagnostics 3 9 Chapter 4 Troubleshooting Prev...

Страница 5: ...ve NOS Drive 4 18 A SCSI Controller Does Not Work at Initial Installation 4 19 A SCSI Device Stops Working 4 20 A SCSI Device Does Not Work after Installation 4 20 Processor Problems 4 21 Memory Problems 4 21 Network Interface Card Embedded or PCI Problems 4 23 LEDs Are Not Lit on the NIC 4 23 Chapter 5 Replacing Parts Safety Information 5 1 Chassis Fan 5 2 Power Supply 5 3 Battery 5 5 System Boar...

Страница 6: ...gulations A 3 Laser Product Label A 3 Laser Information A 4 Battery Replacement Notice A 4 Regulatory Statements A 5 Korea RRL Class B statement A 5 Japan VCCI Class B Statement A 5 Appendix B Electrostatic Discharge Preventing Electrostatic Damage B 1 Grounding Methods To Prevent Electrostatic Damage B 1 Appendix C Power Cord Set Requirements General Requirements C 1 Country Specific Requirements...

Страница 7: ...oards and subassemblies no one should attempt to make repairs at the component level or to make modifications to any printed wiring board Improper repairs can create a safety hazard WARNING To reduce the risk of personal injury from electric shock and hazardous energy levels do not exceed the level of repairs specified in these procedures Because of the complexity of the individual boards and suba...

Страница 8: ...o be electrically grounded earthed To ensure proper operation plug the AC power cord into a properly grounded AC outlet only NOTE Any indications of component replacement or printed wiring board modifications may void any warranty viii HP ProLiant ML150 Server Operations and Maintenance Guide HP CONFIDENTIAL Codename Stone Soup Part Number 343329 001 Last Saved On 8 14 03 9 52 AM ...

Страница 9: ...states Sleep states are NOS dependent and only available if your NOS supports power management based on the ACPI Advanced Configuration and Power Interface standard Refer to Applying Power to the HP Server and Sleep States ACPI later in this chapter Power LED Steady green indicates the server is operating normally Off unlit indicates the server is powered off or in standby mode Disk Activity LED F...

Страница 10: ...us Amber solid Drive predictive fault Status Amber flashing Missing management PCA or jumper cable Status Amber solid For all HDD on SCSI bus A and or B Drive slot normal drive present Status Green Pass through mode Drive slot normal drive not present Status OFF Pass through mode During disk drive spin up or a hung up situation the activity LED may stay solid green for a long period Table 1 3 Hot ...

Страница 11: ...ontroller based on Intel s 82545 10 100 1000 BaseT Fast Ethernet controller It has an RJ 45 LAN connector and two LEDs to indicate LAN speed and valid connection or activity Table 1 4 describes the LED indicators Table 1 4 LAN Port RJ 45 LED Indicators Indicator Definition Green LED Off Yellow LED On Steady Yellow indicates a valid 10 Mbps LAN link Flashing Yellow indicates 10 Mbps LAN activity Gr...

Страница 12: ...pgrade be sure the server s data has been backed up Follow instructions in your network operating system NOS documentation to shut down all networking software and applications WARNING The power supply will continue to provide standby current to the HP server until the power cable is disconnected from the rear panel 2 Press the power switch on the HP server s control panel when prompted by the ope...

Страница 13: ... up time sometimes referred to as hibernate by various operating systems In this sleep state the server appears to be off as described earlier but the fans and the front panel power LED are also turned off The unique feature of this sleep state and the reason for its slower wake up time is that information about the server s NOS state open applications screens and so on is saved to disk before the...

Страница 14: ...h configurations are dependent on the user interface provided by the ACPI compliant NOS While power management is under the control of the ACPI compliant NOS the HP server s power switch is capable of an override in case of a non responsive NOS NOTE The HP server power switch will force a power down without waiting for the NOS to gracefully shut down the server if the power switch is pressed and h...

Страница 15: ...st strap and use a static dissipating work surface connected to the chassis when handling components Be sure the metal of the wrist strap contacts your skin Figure 2 1 shows the HP ProLiant ML150 server available with SCSI cold swap hard drives and hot swap hard drives The key lock power switch and system and LAN status indicators are located within the front upper bezel Refer to Figure 2 2 The SC...

Страница 16: ...ou need only unlock the front bezel the bezel does not have to be open The hardware options include accessory boards DIMMs and an additional processor which are accessed through the side panel 1 Power off the server and disconnect all power cords and any telecommunications cables 2 Unlock the upper bezel 3 Hold the bezel at the notch on the side panel and swing the bezel open to the right Refer to...

Страница 17: ...erver and disconnect all power cords and any telecommunications cables 2 Open the upper bezel 3 Press down on the two tabs at the top of the lower bezel pull the bezel toward you and lower the door Refer to Figure 2 3 Figure 2 3 Lower bezel open HP ProLiant ML150 Server Operations and Maintenance Guide 2 3 HP CONFIDENTIAL Codename Stone Soup Part Number 343329 001 Last Saved On 8 14 03 10 09 AM ...

Страница 18: ...nd power cords 1 Power off the server and disconnect all power cords and any telecommunications cables 2 Unlock the upper bezel 3 Lift the latch and open the panel Refer to Figure 2 4 Figure 2 4 Side panel open 4 To remove the panel lift up the panel from its track 2 4 HP ProLiant ML150 Server Operations and Maintenance Guide HP CONFIDENTIAL Codename Stone Soup Part Number 343329 001 Last Saved On...

Страница 19: ...7 Both SCSI channels A and B can each support up to 15 devices however there are only enough internal storage shelves for five hard drives and one optional tape backup device Channel A is used to control external SCSI devices or internal backup tape Guidelines General Guidelines Be careful when unpacking and handling the disk drives The hard drives are very susceptible to mechanical shock and can ...

Страница 20: ...r includes connectors for SCSI channels A and B Channel B typically is used for cabling the factory installed hard drives which may consists of five SCSI drives SCSI Drive Addressing The drives in the hot swap cage are automatically assigned SCSI addresses by the HP server The cold swap SCSI devices use SCSI IDs from 0 through 15 with the following restrictions Narrow SCSI devices must be addresse...

Страница 21: ...scans for a boot device starting at device ID 0 and works through the ID numbers The server s embedded controller is always SCSI ID 7 If an optional SCSI backup tape drive is used it takes address ID 4 The server s boot order should be considered when selecting a boot device This is especially important if you are installing a board that requires a higher priority in the boot order The board s boo...

Страница 22: ...nected to the server If necessary label each one to expedite re assembly 3 Open the upper bezel and side panel 4 Press the two latches of the drive inward and slide the drive out far enough to expose the connectors 5 Disconnect the power and signal cable connectors 6 Hold the disk by its sides and gently slide the drive out of the chassis Refer to Figure 2 5 Figure 2 5 Removing flexible disk drive...

Страница 23: ...e power cord and any external cables connected to the server If necessary label each one to expedite re assembly 3 Open the upper bezel and side panel 4 Disconnect the power and signal cable connector from inside the side panel 5 Press the two latches of the drive inward and holding the disk by its sides gently slide the drive out of the chassis Refer to Figure 2 6 Figure 2 6 Removing the CD ROM d...

Страница 24: ...ndle it only by the frame Do not touch the electrical components Place the drive on the anti static bag whenever you set it down 3 Open the side panel the upper bezel and then the lower bezel 4 Using both hands hold the ejector arms of the filler panel in the desired drive slot and press inward while pulling the filler panel towards you 5 Attach the rails to the sides of the drive Refer to Figure ...

Страница 25: ...isconnect the power cord and any external cables connected to the server If necessary label each one to expedite re assembly WARNING The power supply will continue to provide standby current to the HP server until the power cord is disconnected 3 Open the side panel the upper bezel and then the lower bezel 4 Disconnect the SCSI hard drive cable and the 4 pin hard drive power connector from the har...

Страница 26: ...lowing steps to install hot swap hard drives CAUTION Protect the drive from static electricity by leaving it in its anti static bag until you are ready to install it Before handling the drive touch any unpainted metal surface to discharge static electricity When you remove the drive from the anti static bag handle it only by the frame Do not touch the electrical components Place the drive on the a...

Страница 27: ...wo screws to each side of the carrier Figure 2 9 Assembling hot swap hard drive and carrier 5 Slide the drive into the slot until you feel resistance and then press firmly until the drive is fully seated into the connector on the back plane 6 Verify the hooks behind the pivot end of the handle engage the hole in the edge of the cage 7 Press the ejector handle in until you feel the latch click into...

Страница 28: ...to disconnect from the back plane and wait 30 seconds for the drive to stop spinning to ensure the drive heads are parked prior to removal Be sure you follow these instructions carefully to prevent handling damage such as head slaps or head actuator unlocking 5 Use your hand to support the bottom of the drive while you slowly pull the drive straight out Do not allow the drive to fall Refer to Figu...

Страница 29: ...different from the EDO and PC100 SDRAM memory modules used in previous HP server models DIMM sizes supported are 256 MB 512 MB 1 GB and 2 GB allowing a total of 12 GB maximum system memory 2 GB in each of the 6 DIMM slots Supported DIMM configurations are one single DIMM one pair 2 DIMMs two pairs 4 DIMMs or three pairs 6 DIMMS Each pair of DIMMs must be the same type and size DIMM sizes may be mi...

Страница 30: ...rd from the HP server to install the additional DIMM memory 4 Select a DIMM slot for the desired DIMM Refer to Figure 2 11 Figure 2 11 DIMM locations on system board Item Description 1 DIMM slot 1 2 DIMM slot 2 3 DIMM slot 3 4 DIMM slot 4 5 DIMM slot 5 6 DIMM slot 6 2 16 HP ProLiant ML150 Server Operations and Maintenance Guide HP CONFIDENTIAL Codename Stone Soup Part Number 343329 001 Last Saved ...

Страница 31: ...n 1 Notch 2 Key 3 Retaining Latches 4 DIMM slot 8 Hold the DIMM at 90 degrees to the system board and press the DIMM firmly and evenly into the slot until the retaining latches close Refer to Figure 2 13 It is important to hold the DIMM firmly with both hands and use even pressure so it will not bend or break the DIMM connector during installation If the latches do not close the DIMM is not insert...

Страница 32: ...M module to downsize your memory configuration or to replace a defective DIMM Follow the steps in the preceding section but instead of installing a DIMM remove the DIMM by first pushing the retaining latches outwards NOTE If you power up the HP server when there are no DIMMs installed the system will not boot up and the screen displays blank 2 18 HP ProLiant ML150 Server Operations and Maintenance...

Страница 33: ...ove with a front side bus FSB speed of 533 MHz For the most recent support information visit the HP website http www hp com and click the support button Both processors must be the same type and have the same product number which insures the same clock speed cache size and FSB speed The processors must operate at the designated speed stated by the product type on the processor Use only processor u...

Страница 34: ... 2 Processor 1 CPU 1 3 8 pin CPU power connector 4 CPU 2 fan 5 Processor 2 CPU 2 6 System fan option 7 Power connector 8 System fan option 2 20 HP ProLiant ML150 Server Operations and Maintenance Guide HP CONFIDENTIAL Codename Stone Soup Part Number 343329 001 Last Saved On 8 14 03 10 09 AM ...

Страница 35: ...power switch on the HP server control panel when prompted by the operating system Normally this completes the shutdown procedure WARNING Power supplies continue to provide standby current to the HP server until the power cord is disconnected 4 Disconnect the AC power cord 5 Open the side panel and lay the chassis down to gain access to the system board NOTE It is not necessary to remove the system...

Страница 36: ...of the processor with pin 1 of the processor socket or pin damage will occur 8 Align the second processor over the empty processor socket and insert the processor into the socket 9 Close the ZIF lever to fully seat the processor You should hear the ZIF lever click when it closes properly 2 22 HP ProLiant ML150 Server Operations and Maintenance Guide HP CONFIDENTIAL Codename Stone Soup Part Number ...

Страница 37: ...formation refer to the parts list in Chapter 6 Parts Identification and Parts List 1 Remove the heatsink fan assembly from the shipping container and remove the thermal interface protected cover Be sure you do not touch the thermal interface material on the bottom of the heatsink NOTE The thermal interface material should not be reused CAUTION Be sure not to collide with the nearby capacitors 2 Al...

Страница 38: ... from the processor socket and rotating it to the vertical position Then position the heatsink between the brackets on the processor Refer to Figure 2 18 Figure 2 18 Positioning heatsink 2 24 HP ProLiant ML150 Server Operations and Maintenance Guide HP CONFIDENTIAL Codename Stone Soup Part Number 343329 001 Last Saved On 8 14 03 10 09 AM ...

Страница 39: ...gure 2 19 Securing heatsink CAUTION Failure to connect the cooling fan to its power connector will cause the server to shut down with no messages displayed possibly causing damage to the processor NOTE No speed switch settings are required for the supported processors in the HP server These processors rely on the internal settings within the processors and do not rely on the external switch settin...

Страница 40: ...ssor Refer to Figure 2 15 5 Grasp the processor by its edges lift it out of the socket and place it on a static dissipating work surface or into an anti static bag Accessory Boards The system board in the HP ProLiant ML150 server provides five PCI slots slot 1 through slot 5 with one 32 bit slot and four 64 bit slots All PCI slots accept full length accessory boards Tested PCI Boards For a list of...

Страница 41: ...B channel SCSI drives 4 Embedded LAN Using the PCI Bus The HP ProLiant ML150 server has four 64 bit PCI X buses dispatched on a primary and a secondary channel The four 64 bit PCI X busses are peer to peer which provides approximately equal performance The fifth PCI slot is a 32 bit PCI bus which is compliant with standard PCI 2 2 Refer to Table 2 2 Table 2 2 PCI Bus Selection PCI Slots PCI Bus Sl...

Страница 42: ...ded NOTE Adding an accessory board to the HP server may alter the server s boot order This boot order can be changed using the Setup Utility pressing the Delete key during the boot process Refer to Boot Priority earlier in this chapter 4 Open the side panel CAUTION Wear a wrist strap and use a static dissipating work surface connected to the chassis when handling components Be sure the metal of th...

Страница 43: ...g and Configuring Figure 2 20 Removing IO locking bracket HP ProLiant ML150 Server Operations and Maintenance Guide 2 29 HP CONFIDENTIAL Codename Stone Soup Part Number 343329 001 Last Saved On 8 14 03 10 09 AM ...

Страница 44: ...I slot 1 2 PCI slot 2 3 PCI slot 3 4 PCI slot 4 5 PCI slot 5 8 Push the PCI slot cover from the rear of the chassis and slide it towards you to remove it Refer to Figure 2 22 NOTE Be sure you save the slot covers for use later to prevent EMI interference 2 30 HP ProLiant ML150 Server Operations and Maintenance Guide HP CONFIDENTIAL Codename Stone Soup Part Number 343329 001 Last Saved On 8 14 03 1...

Страница 45: ...e HP server is returned to normal operation you may need to install software drivers The drivers for the new PCI board are either part of your existing server software or included on a flexible disk or CD ROM provided with the accessory board Removing an Accessory Board Follow the steps in the preceding section but instead of installing a card remove the PCI card and replace the slot cover HP ProL...

Страница 46: ...re the server it s important to have the very latest configuration information Please refer to the HP website at http www hp com for a list of compatible accessories HP Startup CD ROM The HP Startup CD ROM provides you with the configuration information utilities and resource information The Main Menu of the HP Startup CD ROM directs you to modules where you can perform the required configuration ...

Страница 47: ...ar The menu bar is present at the top of the main selections Press the up arrow and down arrow keys to move between fields on each screen The currently selected field will be highlighted Certain fields ask you to select from a list of entries In such cases press the right arrow or left arrow key repeatedly to change the entries Small arrow points X precede some field names This means the field is ...

Страница 48: ...ns Floppy Configuration Use this option to define the type of the floppy drive or disable the floppy drive Boot Settings Configuration Use this option to set the boot settings Super IO configuration Use this option to configure the Super I O Chipset Win627 DMA Event Logging Allow you to mark as read clear or view event log statistics Remote Access Configuration Set the settings for remote access U...

Страница 49: ...nize and boot from an add in IDE controller card IRQ 3 4 5 7 9 10 11 14 15 These settings enable you to set which IRQs will be reserved for other devices other than the ones that use them by default DMA Channel 0 1 3 5 6 7 These settings enable or disable DMA channel 0 1 3 5 6 7 Reserved Memory Size Disable or set the size of the memory block to reserve for legacy ISA devices PCI Scan Order Set th...

Страница 50: ...e O S Define whether the OS can manage IRQs DMAs and other system settings on its own ACPI Advanced Use this option to configure the advanced power management settings After Power Fail Set the mode of operation if an AC power failure occurs Power switch instant off Enable or disable the instant on off of a 4 second delay of the power switch CAUTION Do not enable the Watchdog Timer item unless you ...

Страница 51: ...imited number of items in the various screens of the Setup Utility The user may view all screens in the Setup Utility but can t alter all of the settings Clear User Password Use this option to clear the user password Boot Sector Virus Protection Use this option to prevent computer viruses by protecting the hard disk boot sector partition table from any change if enabled Exit Use this menu option t...

Страница 52: ...r key again to move to the second field 6 Type in the seconds and press the Enter key then use the arrow keys to leave this field 7 Scroll to the System Date field to enter the system date in the field The dates are entered in the System Date field in the same way as the time is entered in the System Time field This field also has three separate sub fields for month day and year enclosed in bracke...

Страница 53: ...splay in the field If this is the case then you are not allowed to set the User password until you set a Supervisor password With no password set you can still boot the server without a password The Supervisor password controls access to the Setup Utility and its settings but will not be in effect until you set the password and reboot the server If Set is in the field then you can change the Super...

Страница 54: ...assword to access the Setup Utility and complete the boot process 8 If you only want a single password Supervisor you may go to step 10 to exit the utility and save changes 9 If you want to enter a User password use the arrow key to move to the Change User Password menu selection and press the Enter key Repeat Steps 4 7 for the User password 10 If you have finished setting or changing passwords pr...

Страница 55: ...owing message displays on your screen press the Ctrl A keys simultaneously this message displays for only a few seconds Press Ctrl A for SCSISelect TM Utility 3 From the menu that displays use the arrow keys to move the cursor to the option you want to select then press the Enter key NOTE If you have difficulty viewing the display press the F5 key to toggle between color and monochrome modes This ...

Страница 56: ... bus adapter The default setting for both the LVD SE and SE connectors is Automatic which allows the SCSI host bus adapter to adjust the termination as needed depending on the configuration of the connected SCSI devices We recommend that you do not change this setting Boot Device Configuration The menu displays the Master SCSI Controller information SCSI Device Configuration SCSI Device Configurat...

Страница 57: ...Include In BIOS Scan Default Yes Determines if the BIOS will scan for SCSI devices The following option has no effect when the SCSI host bus adapter BIOS is disabled The SCSI host bus adapter BIOS is normally enabled by default BIOS Multiple LUN Support Default No Leave this setting at No if the device does not have multiple Logical Unit Numbers LUNs When set to Yes the SCSI host bus adapter BIOS ...

Страница 58: ...t is disabled Domain Validation Default Enabled Determines the kinds of SCSI devices connected and reduces data transfer speed when legacy SCSI devices are detected Displays the resulting data transfer rate Support Removable Disks Under BIOS as Fixed Disks Default Disabled Determines which removable media drives are supported by the SCSI host bus adapter BIOS Choices are as follows Disabled No rem...

Страница 59: ...or to a specific ID and device then press the Enter key 3 A small menu displays displaying the options Format Disk and Verify Disk Media Format Disk Allows you to perform a low level format on a hard drive Most SCSI disk devices are preformatted at the factory and do not need to be formatted again CAUTION A low level format destroys all data on the drive Be sure to back up your data before perform...

Страница 60: ...d on the monitor screen during power up Blank Screen WARNING You should always turn off the power and disconnect the power cord to the server before opening the HP server and touching the internal components Failing to do so can expose you to electric shock and the server s components to damage The power switch does NOT turn off standby power so disconnect the power cord to turn off standby power ...

Страница 61: ...e accessory board are properly set Refer to the documentation provided with the accessory board b Check all internal cabling and connections c If you have changed any switches on the system board verify each one is properly set 5 Close the side panel and connect all cables 6 Turn on the monitor and server 7 If the server still does not work a Repeat steps 1 2 and 3 of this section b Remove all acc...

Страница 62: ...m halts after displaying this message Table 3 2 POST Error Messages Boot Message Displayed Description Boot Failure This is a generic message indicating the BIOS could not boot from a particular device This message is usually followed by other information concerning the device Invalid Boot Diskette A diskette was found in the drive but it is not configured as a bootable diskette Drive Not Ready Th...

Страница 63: ...ting a problem with system hardware DMA Controller Error POST error while trying to initialize the DMA controller This is a fatal error often indicating a problem with system hardware Checking NVRAM Update Failed BIOS could not write to the NVRAM block This message displays when the FLASH part is write protected or if there is no FLASH part System uses a PROM or EPROM Microcode Error BIOS could no...

Страница 64: ... initialize the Master Interrupt Controller This may indicate a problem with system hardware Interrupt Controller 2 error BIOS POST could not initialize the Slave Interrupt Controller This may indicate a problem with system hardware Table 3 5 POST Error Messages CMOS Message Displayed Description CMOS Date Time Not Set The CMOS Date and or Time are invalid This error can be resolved by readjusting...

Страница 65: ...t settings made in the Setup Utility have caused error messages to be unreadable To clear the configuration 1 Turn off power to the server and disconnect the power cable from the power connector on the system board 2 Open the side panel 3 Set jumper J21 to Clear CMOS labeled CLR CMOS 4 Wait for five seconds and then set jumper J21 to Normal labeled OPEN NORMAL 5 Close the side panel 6 Turn on powe...

Страница 66: ...ng hardware problems By design diagnostic software executes simple tests of each hardware component Usually such tests assure the hardware is not the source of server problems This allows the user to eliminate hardware as the cause of the problem and to focus on operating system configuration parameters network connections and application software configuration parameters as the source of the prob...

Страница 67: ...s for Windows A basic suite of tools checks key server components and a menu of advanced tests is available for in depth testing The HP Server Diagnostics for Windows has the ability to test the following components System Processors Refresh Timer Speaker Real Time Clock Battery Unit Input Devices Mouse Keyboard Joystick Tablet PC Special Keys Communication Parallel Port Serial Port USB Devices Ne...

Страница 68: ...lp confirm and isolate error conditions Browse the support ticket which contains the detailed inventories and test results Add comments to the support ticket About Error Messages A hexadecimal number designates each error message reported by the software a short note on the type of error and a list of one or more steps the user can take in response When you run a test it exercises many aspects of ...

Страница 69: ...d third party parts compatibility information Manuals Easy installation and configuration of your HP server Parts and service Information on replacement parts exploded views and configuration Tape backup support Support for HP s SureStore Tape Backup products HP server registration Training programs HP STAR worldwide training and certification program Warranty and enhanced services Your guide to w...

Страница 70: ...penings on the chassis by removing any dust lint and other obstructions to airflow CAUTION Do NOT use petroleum based cleaners such as lighter fluid or cleaners containing benzene trichlorethylene ammonia dilute ammonia or acetone These chemicals could damage the keyboard s plastic surfaces HP recommends the periodic cleaning of tape heads capstans and guides on HP tape drive units and those produ...

Страница 71: ...r the NIC Consult with the network operating system manual If it is a hardware error follow the instructions to log users off the LAN and power down the HP server Reboot and watch for any POST error messages as the HP server goes through POST then look up the error message in Chapter 5 of this manual If the HP server passes POST the HP Server Diagnostics for Windows can be used to further test the...

Страница 72: ...NOS Network Operating System that is supported on the specific HP server 8 Check all cable and power connections including those in the rack If the HP server is not powering on unplug the AC power cords and wait 20 seconds then plug the AC power cords in again and restart the HP server Check for normal operation 9 Verify that all cables and boards are securely plugged into their appropriate connec...

Страница 73: ...nnector d Verify the front panel power switch is connected to the system board e Remove the power connectors from all internal devices except the system board f Reconnect the power cord g Verify that the front panel green LED light is on If it is off call your HP Customer Support provider h If the front panel green LED light is on reconnect the power connectors one by one to the internal devices i...

Страница 74: ...n off the monitor the server and all external devices and check the internal hardware as follows a Unplug the power cord and all telephone cables b Remove the server s left side cover c Verify all accessory boards are firmly seated in the respective slots d Be sure all disk drive power and data cables are securely and properly connected e Verify the mass storage configuration with the descriptions...

Страница 75: ...nd configuration settings be noted before resetting the system to the defaults in the BIOS Setup Utility 1 Reboot the HP server in a normal manner and press the Delete key to enter the BIOS Setup Utility 2 Press the F9 key to load default values 3 Press the F10 key to save changes and exit the BIOS Setup Utility BIOS Update Recovery Use this procedure to update the HP server system BIOS with the l...

Страница 76: ...nd follow the menu instructions Clearing the BIOS Configuration NOTE It is recommended that the system s setup and configuration settings be noted before clearing the BIOS configuration as this will reset all settings back to the default You may need to clear the BIOS CMOS configuration if the configuration has become corrupt or if incorrect settings made in the Setup Utility have caused error mes...

Страница 77: ...ette in the flexible disk drive If found remove the diskette form the drive 2 Check for a tape in the tape drive If found remove the tape cartridge from the drive 3 Power on the HP server If the message still appears reboot the HP server and when prompted enter the system BIOS Setup Utility and check that the device boot order is correct 4 If a disk array controller is being used and the NOS is in...

Страница 78: ...ts If the problem has disappeared add one removed hardware component at a time back into the HP server to try and verify which hardware component is causing the problem For further assistance contact the HP Customer Support Center before replacing any parts Power Problems NOTE The HP ProLiant ML150 server supports the ACPI Advanced Configuration and Power Management Interface standard which is a k...

Страница 79: ...HP server e If power is still not getting to the HP server the power supply may be faulty Contact the HP Customer Support Center for further assistance before replacing any parts Video Monitor Problems These are basic guidelines for troubleshooting video issues They are arranged in such an order as to be used progressively The HP server should not be re populated with components until video is pro...

Страница 80: ... and power on the HP server If there is still no video 1 Power off the HP server and unplug form the power source 2 Remove all PCI controller cards 3 Disconnect power and SCSI connections from hard drives 4 Disconnect IDE and flexible disk drive cables 5 Take the HP server down to base memory 1 DIMM and reseat that DIMM 6 Plug the HP server into a known good power source and power on the HP server...

Страница 81: ...lash on reboot enter the BIOS Setup Utility pressing the Delete key during POST when prompted and set the date and time Exit the BIOS Setup Utility making sure to save changes Check if this resolves the issue 2 If this does not resolve the issue replace the CMOS battery The battery is attached to the system board Turn off AC power to the HP server Unplug the HP server s power cords from the power ...

Страница 82: ... system BIOS Setup Utility pressing the Delete key on POST when prompted to verify the I O port status Be sure it is not disabled 12 Test another peripheral from the HP server s parallel port to ensure functionality If the printer still does not work contact the HP Customer Support Center for further assistance The Keyboard Does Not Work NOTE Use only an HP Approved Keyboard as others may not work...

Страница 83: ...rrect mouse driver has been installed onto the boot drive Refer to the mouse installation manual or the operating system manual 5 Replace the mouse with a known good mouse If the problem persists the system board may need to be replaced Contact the HP Customer Support Center for further troubleshooting assistance before replacing any parts Flexible Disk and Flexible Disk Drive Problems If the HP s...

Страница 84: ... drawer fails to open when the Eject Button is pressed or with software commands do the following 1 Turn off the HP server 2 To open the drawer inset a pointed object such as a paper clip into the emergency eject hole and push in about 1 75 inches 40 mm 3 Remove the disk and close the drawer 4 After the disk is removed start the HP server and try to open the drawer again with the eject button or s...

Страница 85: ...m Power on the HP server and press the Delete key to enter the BIOS Setup Utility when this option displays Check the Advanced IDE Configuration item is enabled If the problem persists contact the HP Customer Support Center for further troubleshooting steps before replacing any parts NOTE Check for Environmental Problems That Could Damage Disk Media and Disk Drive Heads Environmental problems resu...

Страница 86: ...rmine what the boot order is for the HP server To verify that the SCSI boot controller board is in the correct position in the boot order press the Delete key on POST to access the system BIOS Setup Utility The boot order can be viewed and changed from this utility If necessary change the slot if applicable that the SCSI controller is in to change the location in the boot order 4 If the problem pe...

Страница 87: ... NOTE Wear an anti static wrist guard when working inside the HP server 1 If the SCSI controller is an adapter board a Power off the HP server Unplug the power cord from the power source and remove the covers b Reseat the SCSI controller board in its slot c Replace the covers plug the power cords back into a power source and power on the HP server 2 If the SCSI controller still does not banner on ...

Страница 88: ...er Installation NOTE The SCSI controller board supplied with some HP servers come with a single channel SCSI controller board and cannot support internal and external SCSI devices on the same controller NOTE Refer to the documentation provided with the SCSI device for any specific information regarding installation If a SCSI device does not work after installation do the following 1 If using a sin...

Страница 89: ...e it is the most recently issued version The most recent version is listed on HP s website 10 Verify the SCSI bus is terminated at both ends By default HP server SCSI controllers in external enclosures are terminated When a device is connected to a connector on the SCSI bus bus termination for that connector is disabled Verify the last device on the bus is terminated Contact the HP Customer Suppor...

Страница 90: ...modules 3 Plug the power cord back into the power source and power on the HP server 4 Verify that all the memory is counted during the Power On Self Test POST If the problem still persists 1 Power off the server and unplug the power cord for the power source 2 Remove all but one DIMM 3 Plug the power cord back into the power source and power on the HP server 4 If the error is not present power off...

Страница 91: ...rect and that the gateway router is operational b Ping the IP address of a remote host a host that is on a different subnet If the PING command fails verify that the remote host IP address is correct that the remote host is operational and that all of the gateways routers between this computer and the remote host are operational 7 Directly connect two devices with no hub switch or other device usi...

Страница 92: ...he following steps unless a PCI NIC is installed in the server CAUTION Always wear an antistatic wrist guard when working inside the HP server 2 Locate the NIC and reseat it in its slot 3 Replace the covers plug in the power cord to a power source and power on the HP server 4 If the problem persists perform the previous steps 2 and 3 but move the NIC to another slot 5 Replace the covers plug in th...

Страница 93: ... and other associated assemblies while working inside the unit Serious injury may result if this warning is not observed WARNING Before opening the HP server always disconnect the power cords and unplug telephone cables Disconnect the power cords to avoid exposure to high energy levels that may cause burns when parts are short circuited by metal objects such as tools or jewelry Disconnect telephon...

Страница 94: ...ary label each one to expedite re assembly 3 Open the side panel 4 If necessary remove any accessory boards from the system board allowing clear access to the fan 5 Squeeze the two blue tabs together and pull down slightly to release the latch from the rear panel slots 6 Unplug the connector and lift out the fan Refer to Figure 5 1 Figure 5 1 Removing chassis fan 5 2 HP ProLiant ML150 Server Opera...

Страница 95: ... server 2 Disconnect the power cord and any external cables connected to the server If necessary label each one to expedite re assembly 3 Open the side panel 4 Disconnect the power supply connections to the FDD and CD ROM drive 5 Unplug the power cables J27 and J28 from the system board 6 Remove any long PCI cards 7 Remove the screw in front of the PCI card guide and remove the guide 8 Unplug the ...

Страница 96: ...e install the PCI card guide and tighten the thumbscrew 15 Re install any full length PCI cards 16 Re install the PCI card lock 17 Close the side panel 18 Replace the external cables and power cord 19 Power up the server and restore it to normal operation 5 4 HP ProLiant ML150 Server Operations and Maintenance Guide HP CONFIDENTIAL Codename Stone Soup Part Number 343329 001 Last Saved On 8 14 03 1...

Страница 97: ...connected to the server If necessary label each one to expedite re assembly WARNING The power supply will continue to provide standby current to the HP server until the power cord is disconnected 3 Open the side panel 4 Remove any accessory boards if necessary allowing access to the battery socket 5 Remove the existing battery Refer to Figure 5 3 The battery is spring loaded into the mounting sock...

Страница 98: ...all accessory boards mounted on the system board 5 Remove all cables connected to the system board If necessary label each one to expedite re assembly 6 Lay the chassis down to gain access to the system board 7 Remove the system fan 8 Remove the PCI card guide 9 Remove the four eight if a second processor heatsink is installed screws securing the heatsink and the fan cable s 10 Use a Torx T 15 dri...

Страница 99: ...nti static pad and record all jumper connections and settings 14 Remove memory and processors Place components on an anti static pad HP ProLiant ML150 Server Operations and Maintenance Guide 5 7 HP CONFIDENTIAL Codename Stone Soup Part Number 343329 001 Last Saved On 8 14 03 10 30 AM ...

Страница 100: ...ith the holes in the chassis 19 Snap the board into place 20 Install the ten screws securing the system board to the chassis 21 Replace memory and processors NOTE A tube of grease is provided with the replacement system board One half of the tube should be used for each processor a Wipe the grease off of the heatsink and processor b Place a round dollop of the grease in the center of the CPU heat ...

Страница 101: ... after publication Order parts by the number listed in this chapter HP s parts price list database will generally contain a reference to the revised part number If a system board needs to be replaced remove processor modules DIMMs or adapter boards and transfer these to the new board Be sure all jumper and switch settings on the old board are transferred to the new board HP ProLiant ML150 Server O...

Страница 102: ...GB 10K Cold Swap Drive Ultra320 344690 003 4c 144GB 10K Cold Swap Drive Ultra320 344692 003 5 Cold Swap Lower Bezel 344696 003 6 Filler Panel 344683 003 7a 36GB 10K Hot Swap Drive Ultra320 344687 003 7b 73GB 10K Hot Swap Drive Ultra320 344689 003 7c 144GB 10K Hot Swap Drive Ultra320 344691 003 8 Hot Swap Hard Drive Carrier 344684 003 9 Hot Swap Lower Bezel 344695 003 6 2 HP ProLiant ML150 Server O...

Страница 103: ... Number 1 Power Supply 344674 003 2 Fan Assembly 344693 003 3 System Board 344673 003 4 Cold Swap Hard Drive Cage 344698 003 5 Hot Swap Hard Drive Cage 344697 003 6 Hot Swap SCSI Back Plane 344682 003 HP ProLiant ML150 Server Operations and Maintenance Guide 6 3 HP CONFIDENTIAL Codename Stone Soup Part Number 343329 001 Last Saved On 8 14 03 10 33 AM ...

Страница 104: ...685 003 2a Heatsink for 2 8 GHz Processor 344679 003 2b Heatsink for 3 06 GHz Processor 345278 003 3a Processor P4 2 8 GHz 344710 003 3b Processor P4 2 4 GHz 344711 003 3c Processor P4 2 66 GHz 344916 003 3d Processor P4 3 06 GHz 344917 003 6 4 HP ProLiant ML150 Server Operations and Maintenance Guide HP CONFIDENTIAL Codename Stone Soup Part Number 343329 001 Last Saved On 8 14 03 10 33 AM ...

Страница 105: ...er is revised with each new release Table 6 5 Parts List Keyboard and Mouse Description Part Number Keyboard U S International 344707 002 Keyboard China 344707 AA1 Keyboard Taiwan 344707 AB1 Keyboard Korea 344707 AD1 Mouse 344704 001 Table 6 6 Parts List Cables Description Part Number Power Cord Europe 100614 003 Power Cord UK Singapore Hong Kong 100613 003 Power Cord Japan 139867 006 Power Cord I...

Страница 106: ...evice in the server that has more stringent environmental limits than required for the HP server Ensure the operating environment for any mass storage devices you intend to install are compatible with the server environmental requirements Power Supply Requirements Parameter Characteristics Input Type Wide ranging PFC Input Voltage 100 to 127 VAC 10 50 60 Hz 200 to 240 VAC 10 50 60 Hz Operating Cur...

Страница 107: ...12 000 m 40 000 ft Thermal Output Maximum Operating 1720 BTU hr Acoustic Emissions Sound level LpA 40 dB A Weight and Dimensions Weight Approx 47 lbs 23 kg for base model excluding keyboard monitor and optional accessories Height 17 44 inches 443mm with feet 17 32 440mm without feet Width 8 5 inches 216mm Depth 24 38 inches 619mm including 5mm fan dimple 7 2 HP ProLiant ML150 Server Operations and...

Страница 108: ...te with two 68 pin connectors IDE Embedded Enhanced IDE dual channel controller LAN Embedded Intel 82545EM 10 100 1000 PCI Fast Ethernet Controller with Wake on LAN enabled disabled via BIOS setup PCI Bus Five slots one 32 bit slot at 33 MHz two PCI X 64 bit slots at 66 MHz two PCI X 64 bit slots at 66 100 133 MHz I O One Serial port and one bi directional parallel port with ECP EPP high speed sup...

Страница 109: ...in CPU power connector 11 FDD 4 CPU 2 fan 12 Primary IDE 5 Processor 2 CPU 2 13 Wake on LAN 6 Activity Link header 14 Battery 7 System fan option 15 Power connector 8 Front panel connector 16 System fan option 7 4 HP ProLiant ML150 Server Operations and Maintenance Guide HP CONFIDENTIAL Codename Stone Soup Part Number 343329 001 Last Saved On 8 14 03 10 37 AM ...

Страница 110: ...erations and Maintenance Guide 7 5 HP CONFIDENTIAL Codename Stone Soup Part Number 343329 001 Last Saved On 8 14 03 10 37 AM Figure 7 2 System board connectors Item Description 1 Mouse and keyboard 2 USBs 3 Parallel 4 Serial 5 Video SVGA 6 LAN ...

Страница 111: ...alled in a residential environment for example personal computers The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or FCC ID on the label Class A devices do not have...

Страница 112: ...the separation between the equipment and receiver Connect the equipment into an outlet on a circuit that is different from that to which the receiver is connected Consult the dealer or an experienced radio or television technician for help Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett Packard ...

Страница 113: ...erein Allow only HP authorized service technicians to repair the laser device Compliance with CDRH Regulations The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for laser products on August 2 1976 These regulations apply to laser products manufactured from August 1 1976 Compliance is mandatory for products marketed in the United Sta...

Страница 114: ...attery replacement or proper disposal contact your authorized reseller or your authorized service provider WARNING Your computer contains an internal lithium battery or battery pack There is risk of fire and burns if the battery pack is not properly handled To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose to temperatures higher than 60 C Do not disassemble...

Страница 115: ... Regulatory Statements Korea RRL Class B statement Japan VCCI Class B Statement HP ProLiant ML150 Server Operations and Maintenance Guide A 5 HP CONFIDENTIAL Codename Stone Soup Part Number 343329 001 Last Saved On 8 14 03 10 40 AM ...

Страница 116: ...1994 A1 EN 61000 3 3 1995 A1 FCC Standards2 AS NZS standards Additional Information The product herewith complies with the requirements of the Low Voltage Directive 73 23 EEC and the EMC Directive 89 336 EEC and carries the CE marking accordingly 1 2 This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interfere...

Страница 117: ...Codename Stone Soup Part Number 343329 001 Last Saved On 8 14 03 10 40 AM Local contact for regulatory topics only European Contact Hewlett Packard GmbH HQ TRE Herrenberger Strasse 140 71034 Boeblingen Germany Asia Pacific Hewlett Packard Singapore Pte Ltd 452 Alexandra Road Singapore 119961 fax 65 6275 9195 ...

Страница 118: ...one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide proper ground wear the strap snug against the skin Use heel straps toe straps or boot straps at stand...

Страница 119: ...th of the power cord must be at least 1 8 m 6 0 ft and a maximum of 3 7 m 12 ft The power cord set must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord will be used The power cord set must have a minimum current capacity and nominal voltage rating of 10 A 125 volts AC or 10A 250 volts AC as required by the power system of each country T...

Страница 120: ...ttings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 Flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor Wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V 3 Appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance wit...

Страница 121: ...covery 4 7 dimensions 7 2 reset 4 7 DIMMs Setup Utility 2 33 installing 2 15 update 4 7 part number 6 4 boot removing 2 18 configuring 2 34 2 35 slots 1 through 6 2 15 order 2 7 supported memory capacity 2 15 password 2 39 DMA event logging 2 34 DVD ROM drive C part number 6 2 cables E FCC compliance statement A 2 CDRH A 3 electrostatic damage B 1 CD ROM drive 2 6 environment specifications 7 2 bo...

Страница 122: ...rd drive 1 2 grounding plug vii LAN activity 1 3 LAN link 1 1 1 3 H power 1 1 lkeyboard hard drive part number 6 5 installing 2 10 2 12 LED indicator 1 1 M removing 2 11 2 14 heatsink MSM 3 7 installing 2 23 maintenance 4 2 part number 6 4 mass storage devices removing 2 26 boot device priority 2 7 heel straps using B 1 configuration 2 5 hibernate 1 5 installation 2 5 hot swap hard drive memory ac...

Страница 123: ...ing 4 18 agency approval C 1 SCSISelect Utility 2 41 applicance coupler specifications C 1 security cable length C 1 configuring 2 37 cable specifications C 2 serial ports 1 3 current capacity C 1 Setup Utility 2 33 part number 6 5 sleep states 1 5 requirements C 1 keyboard or mouse activity 1 5 voltage rating C 1 power button 1 5 wall plug specifications C 2 power button configurations 1 6 power ...

Страница 124: ... warranty viii USB web site configuring 2 34 HP 4 1 USB devices weight 7 2 external modems 1 3 WOL 3 7 keyboard 1 3 mouse 1 3 Z printers 1 3 ZCR cards 2 27 USB support 1 3 ZIF 2 22 User password 2 37 V ventilation clearances viii Index 4 HP ProLiant ML150 Server Operations and Maintenance Guide HP CONFIDENTIAL Codename Stone Soup Part Number 343329 001 Last Saved On 8 14 03 10 43 AM ...

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