Section 1, page 63
Taking Your Number with You. You may contact another provider to request a transfer of your T-Mobile number
if you have an In Service (defined below) T-Mobile account, are the billing responsible party and pay any
applicable fee. “In Service” for this purpose means: your account has not been cancelled, suspended, or
expired (for prepaid account). Transferring your number may cancel your account or line of service, but you
should verify with us that your account or line of service has been cancelled or you may continue to incur
charges. Transferring a number from a FamilyTime, pooled or multiple line account may cause the remaining
number(s) on the account to have less than the required number of lines and we may move you to another rate
plan, in our sole discretion, which may result in higher charges for Service. You will be liable for payment of
any amounts due before or upon cancellation, such as cancellation or other fees. A transfer will be completed
only if both the receiving provider and T-Mobile confirm a successful transfer. If a transfer is unsuccessful for
any reason, your Service and the Agreement will not terminate, you will remain a T-Mobile customer and will
continue to be responsible for all Service or other charges.
Transferring your number does not transfer your service allotments, voicemail, phone book or any other
services or features and they will be lost. If your telephone number is not in service, you will lose any rights
(as determined by the FCC) you may have to that number and that number will be returned to the appropriate
provider. You may lose your listing in any telephone directories. If you call 911 after you request a transfer, but
before you receive confirmation of completion, a 911 call center may not have accurate information on your
identity and location. You must inform the 911 operator of your location immediately upon placing the call. If
you are disconnected, dial 911 again and tell them you were disconnected.
30. Prepaid Customers: If you purchase prepaid Service of any kind, these T&C’s apply to you and in addition
this Sec. 30 applies. When purchasing prepaid Service, you are responsible for prepaying all charges for using
the Service. The balance in your prepaid account is reduced by the charges attributable to your use of the
Service. You must keep a positive balance in your prepaid account to continue using the Service, or service
will be interrupted. Prepaid Service you purchase expires within a certain time period as disclosed on your
prepaid refill card or coupon. Prior to expiration, you may extend the expiration period by purchasing additional
prepaid Service. You will lose your unused account balance, promotional expiration date and Number if your
account expires or your airtime balance falls below 50¢ for 90 consecutive days. Contact Customer Care with
questions regarding the expiration date, balance remaining, or the service. You will not receive a monthly bill or
activity record. Prepaid Service is non-refundable, and no refunds or other compensation will be given for lost
or stolen prepaid cards or coupons. Unused prepaid account balances become our property upon expiration,
or cancellation of the Service, and will not be refunded, despite changes under Sec. 4. Applicable Taxes and
Fees will be included in your prepaid charges.
31. SmartAccess Customers. If you are a SmartAccess customer these T&C’s apply and in addition, this
Sec. 31 applies. SmartAccess is subject to credit eligibility, in our discretion. We may suspend Service to any
Number without prior notice if your account balance exceeds your spending limit or you are late with a payment
(whether or not you exceed your spending limit). If we suspend Service because your balance exceeds your
spending limit, we may reinstate Service after you make a payment that reduces your account balance below
$100 if your account is not in arrears. If we suspend Service because you are late with payment, we may, in our
sole discretion, reinstate Service if you pay the entire balance owing on your account. You will be liable for all
charges for Service under the Agreement, including monthly Service and usage charges, and other charges
or purchases billed to your account, whether or not you reinstate Service. SmartAccess customers are only
eligible for select rate plans. Smart Access activation fees are non-refundable unless you: (a) purchased the
Unit and Service directly from a T-Mobile store, www.t-mobile.com or 800-TMOBILE and (b) cancel Service
and return the Unit in accordance with Sec. 6.
32. Other Agreements or Warranties. Other services (such as T-Mobile HotSpot or Equipment Protection) or
your Unit may come with separate written warranties or agreements that govern their use or purchase. Please
see those other agreements or warranties for your rights and duties for your use of Other Services or your Unit.
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