Section 1, page 59
may cause you to exceed your allocated minutes or Services in a particular billing cycle. You will be charged
for Service and other features, on a monthly billing cycle basis. We may require payment before your due date
if we are concerned about your ability to pay us. Unused minutes or other allotments (e.g., text messages, data
transmission) from any rate plans or features do not carry over to subsequent billing cycles and are forever
forfeit. We may change your billing cycle at any time. Partial minutes used are rounded up and charged, or
deducted from any allocated minutes, as full minutes; calls and sessions are measured from the time the
Network begins to process the call (before the phone rings or the call is answered) through its termination
of the call. For purposes of time or day rating, an entire call is rated from when the call starts. For each call
there may be additional charges including without limit: (a) airtime; (b) tolls; (c) roaming; (d) Taxes and Fees,
(e) features (such as web access, text messages and voicemail) and (f) services (such as operator or directory
assistance and calling card use). You will be charged for more than one call for certain features consisting
of multiple inbound or outbound calls (such as call forwarding, call waiting, certain voicemail retrieval and
conference calling). Any Taxes and Fees will be added to your charges as provided in Sec. 14. You agree not to
rely for billing purposes on indicators on your Unit, such as the roaming and call time indicators, which may be
inaccurate. By using our service, you agree that time is of the essence for payment. Therefore, you must pay
in full by the due date (or after any grace period required by law) on your monthly invoice. If we do not receive
payment in full, by the due date, your payment is past due. Unless prohibited by law, if your payment is past
due, you agree we may charge you 1.5% or $5 per month (or portion of a month), whichever is greater, on any
past due balances until paid, subject to the highest amount permitted by law.
This late fee may be assessed
regardless of the status of any dispute you may have with the charges on your invoice.
If you believe your bill contains an incorrect charge, you have 60 days from the date of the first bill that
contains the charge to notify us or you waive your right to that charge.
Please contact Customer Care at
, (800) 937-8997 or 611 from your Unit so that we can review your account. If you accept
a credit to resolve an issue, you agree the issue is fully resolved. We may require you to describe the dispute
in writing. Any written communications concerning charges must be sent to: T-Mobile Consumer Relations,
PO Box 37380, Albuquerque, NM 87176-7380. If we determine that you owe some or all of the amount in
dispute, that amount will be added to any current charges and must be paid by the date shown on your bill. If
we accept late or partial payments or payments marked “Paid in Full” or similar notations, it will not waive any
of our rights to collect all amounts that you owe us and it will not be an accord and satisfaction. We may charge
you a returned check fee of up to $20 or such amount as may be permitted by law for any check returned for
insufficient funds and/or we may stop accepting check payments from you.
14. Taxes and Fees. We invoice you for taxes, fees and other charges (e.g. sales, use, excise, public utility
and other taxes) levied by or remitted directly to federal, state or local authorities, or foreign governments
imposed on you or us as a result of providing the Service, your Unit or Other Services (“Taxes and Fees”). We
will determine, in our reasonable discretion, the Taxes and Fees you are responsible to pay and the amount of
those Taxes and Fees, which may change or increase at any time without notice. If you claim a tax exemption,
you must provide us with a valid tax exempt document. Tax exemption only applies to Taxes and Fees incurred
after the date we receive the tax exempt document (you won’t receive credit for Taxes and Fees you’ve already
paid). We are required to use the residential or business street address you provided, which must be within
our licensed service area, to determine certain Taxes and Fees. If you give us an address (such as a PO box)
that is not a recognized street address, you will be assigned a default location for Taxes and Fees calculation,
which may result in a higher or lower charge for certain Taxes and Fees and you have 60 days from the date of
the first bill that contains disputed Taxes and Fees to notify us or you waive your right to dispute those Taxes
and Fees.
We may also bill you for: a) a regulatory and administrative fee to recover costs related to federal and state
mandates, including without limit fees or costs related to E-911, local number portability and number pooling
(the amount or method of calculation may change at any time without notice to you) and b) Federal Universal
Service Funds (FUSF). The regulatory and administrative fee and FUSF are not taxes or government required
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