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Troubleshooting 66

WARNING:

To reduce the risk of personal injury or damage to the equipment, be sure that:

•

The leveling feet are extended to the floor.

•

The full weight of the rack rests on the leveling feet.

•

The stabilizing feet are attached to the rack if it is a single-rack installation.

•

The racks are coupled together in multiple-rack installations.

•

Only one component is extended at a time. A rack may become unstable if more than one

component is extended for any reason.

WARNING:

To reduce the risk of electric shock or damage to the equipment:

•

Do not disable the power cord grounding plug. The grounding plug is an important safety

feature.

•

Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all

times.

•

Unplug the power cord from the power supply to disconnect power to the equipment.

•

Do not route the power cord where it can be walked on or pinched by items placed against

it. Pay particular attention to the plug, electrical outlet, and the point where the cord
extends from the server.

21.36 - 27.27 kg

47.10 - 60.12 lb

WARNING:

To reduce the risk of personal injury or damage to the equipment:

•

Observe local occupation health and safety requirements and guidelines for

manual handling.

•

Obtain adequate assistance to lift and stabilize the chassis during installation or

removal.

•

The server is unstable when not fastened to the rails.

•

When mounting the server in a rack, remove the power supplies and any other
removable module to reduce the overall weight of the product.

CAUTION:

To properly ventilate the system, you must provide at least 7.6 cm (3.0 in) of

clearance at the front and back of the server.

CAUTION:

The server is designed to be electrically grounded (earthed). To ensure proper

operation, plug the AC power cord into a properly grounded AC outlet only.

Symptom information

Before troubleshooting a server problem, collect the following information:

•

What events preceded the failure? After which steps does the problem occur?

•

What has been changed since the time the server was working?

•

Did you recently add or remove hardware or software? If so, did you remember to change the

appropriate settings in the server setup utility, if necessary?

•

How long has the server exhibited problem symptoms?

•

If the problem occurs randomly, what is the duration or frequency?

Содержание HP ProLiant DL385 G6

Страница 1: ...HP ProLiant DL385 G6 Server User Guide Part Number 575045 001 April 2009 First Edition ...

Страница 2: ...onstrued as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows and Windows Server are U S registered trademarks of Microsoft Corporation Intended audience This document is for the person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of com...

Страница 3: ...rations 20 Power up the server 20 Power down the server 20 Extend the server from the rack 20 Remove the access panel 21 Install the access panel 22 Remove the PCI riser cage 22 Install the PCI riser cage 23 Remove the air baffle 23 Access the product rear panel 24 Cable management arm with left hand swing 24 Cable management arm with right hand swing 25 Hot plug fan operation 26 Setup 28 Optional...

Страница 4: ... for BBWC 52 Configuration and utilities 53 Configuration tools 53 SmartStart software 53 HP ROM Based Setup Utility 54 Array Configuration Utility 55 Option ROM Configuration for Arrays 56 HP ProLiant Essentials Rapid Deployment Pack 56 Re entering the server serial number and product ID 56 Management tools 57 Automatic Server Recovery 57 ROMPaq utility 57 Integrated Lights Out 2 technology 57 Er...

Страница 5: ...ommunications Commission notice 81 FCC rating label 81 Class A equipment 81 Class B equipment 81 Declaration of conformity for products marked with the FCC logo United States only 82 Modifications 82 Cables 82 Canadian notice Avis Canadien 83 European Union regulatory notice 83 Disposal of waste equipment by users in private households in the European Union 83 Japanese notice 84 BSMI notice 84 Kor...

Страница 6: ...Contents 6 Customer Self Repair 92 Acronyms and abbreviations 100 Index 103 ...

Страница 7: ...connector 4 USB connectors 2 5 Hard drive bays 6 SATA optical drive bay 7 Quick release levers 2 CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open Front panel LEDs and buttons ...

Страница 8: ...ify a component in a critical state see Systems Insight Display LEDs on page 8 3 Power On Standby button and system power LED Green System on Amber System shut down but power still applied Off Power cord not attached or power supply failure Systems Insight Display LEDs Item Description Status 1 NIC LEDs Off No link to network Flashing green Network link and activity Green Network link 2 Power Cap ...

Страница 9: ... failed Amber DIMM in slot X is in a pre failure condition DIMM amber Red One or more DIMMs have failed Test each bank of DIMMs by removing all other DIMMs Isolate the failed DIMM by replacing each DIMM in a bank with a known working DIMM Overtemperature amber Amber The Health Driver has detected a cautionary temperature level Red The server has detected a hardware critical temperature level Fan a...

Страница 10: ...CI slot 3 6 PCI slot 1 7 Power supply 2 8 Power supply 2 connector 9 Power supply 1 10 Power supply 1 connector 11 USB connectors 2 Black 12 Video connector Blue 13 NIC 1 connector 14 NIC 2 connector 15 Mouse connector Green 16 Keyboard connector Purple 17 Serial connector 18 iLO 2 connector 19 NIC 3 connector 20 NIC 4 connector ...

Страница 11: ...No network activity iLO 2 link LED Green Network link Off No network link 5 NIC link LED Green Network link Off No network link iLO 2 activity LED Green Network activity Flashing green Network activity Off No network activity iLO 2 LED positions are reversed from the embedded NIC LEDs Non hot plug PCI riser board slot definitions Primary slot form factor Secondary slot form factor PCIe riser slot ...

Страница 12: ...gth full height LP denotes low profile The PCIe x16 riser supports a maximum power of 225W with an HP power cable This cable must be used for PCIe card wattages greater than 75W System board System board components Item Description 1 Processor 1 DIMM slots 2 Primary SAS power connector 3 Secondary SAS power connector 4 Front I O connector 5 SATA optical drive connector 6 USB connector 7 System bat...

Страница 13: ...s disabled S2 Off Off System configuration can be changed On System configuration is locked S3 Off Reserved S4 Off Reserved S5 Off Off Power on password is enabled On Power on password is disabled S6 Off Off No function On ROM reads system configuration as invalid When the system maintenance switch position 6 is set to the On position the system is prepared to erase all system configuration settin...

Страница 14: ...cycle the system power Resetting the system erases any information that could support problem analysis but the NMI feature preserves that information by performing a memory dump before a hard reset To force the OS to invoke the NMI handler and generate a crash dump log the administrator can do any of the following Short the NMI jumper pins Press the NMI switch Use the iLO Virtual NMI feature For a...

Страница 15: ...lternating amber and blue The drive has failed or a predictive failure alert has been received for this drive it also has been selected by a management application On off or flashing Steadily blue The drive is operating normally and it has been selected by a management application On Amber flashing regularly 1 Hz A predictive failure alert has been received for this drive Replace the drive as soon...

Страница 16: ...part of an array that is undergoing capacity expansion or stripe migration Flashing irregularly Amber flashing regularly 1 Hz The drive is active but a predictive failure alert has been received for this drive Replace the drive as soon as possible Flashing irregularly Off The drive is active and it is operating normally Off Steadily amber A critical fault condition has been identified for this dri...

Страница 17: ... used to maintain the battery charge and provide supplementary power to the cache microcontroller 2 Green Auxiliary Power LED This LED glows steadily when 3 3V auxiliary voltage is detected The auxiliary voltage is used to preserve BBWC data and is available any time that the system power cords are connected to a power supply 3 Amber Battery Health LED To interpret the illumination patterns of thi...

Страница 18: ...re temporarily unavailable until charging is complete The recharge process takes between 15 minutes and two hours depending on the initial capacity of the battery Steady glow The battery pack is fully charged and posted write data is stored in the cache Off The battery pack is fully charged and there is no posted write data in the cache One blink per second One blink per second An alternating gree...

Страница 19: ...Component identification 19 For more information see Hot plug fan operation on page 26 ...

Страница 20: ...tem documentation NOTE If the operating system automatically places the server in Standby mode omit the next step 3 Press the Power On Standby button to place the server in Standby mode When the server activates Standby power mode the system power LED changes to amber IMPORTANT Pressing the UID button illuminates the blue UID LEDs on the front and rear panels In a rack environment this feature fac...

Страница 21: ...iding the server into the rack The sliding rails could pinch your fingers Remove the access panel WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot pl...

Страница 22: ...low the panel to extend past the rear of the server approximately 1 25 cm 0 5 in 2 Push down on the hood latch The access panel slides to a closed position 3 Use the T 15 Torx screwdriver attached to the rear of the server to tighten the security screw on the hood latch Remove the PCI riser cage CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot co...

Страница 23: ...anks installed If the server supports hot plug components minimize the amount of time the access panel is open 1 Power down the server on page 20 2 Extend or remove the server from the rack Extend the server from the rack on page 20 3 Remove the access panel on page 21 4 Remove the PCI riser cage on page 22 CAUTION Do not detach the cable that connects the battery pack to the cache module Detachin...

Страница 24: ...Operations 24 6 Remove the air baffle Access the product rear panel Cable management arm with left hand swing To access the server rear panel 1 Remove the cable arm retainer ...

Страница 25: ...To access some components you may need to remove the cable management arm To access the product rear panel components open the cable management arm 1 Power down the server on page 20 2 Swing open the cable management arm 3 Remove the cables from the cable trough 4 Remove the cable management arm ...

Страница 26: ...ration For a dual processor configuration six fans are required for redundancy A fan failure or missing fan causes all fans to spin at high speed A second fan failure or missing fan causes an orderly shutdown of the server The server supports variable fan speed and the fans operate at minimum speed until a temperature change requires a fan speed increase to cool the server The server shuts down du...

Страница 27: ...Operations 27 CAUTION A thermal event can damage server components when the Thermal Shutdown feature is disabled in RBSU ...

Страница 28: ...l to Repair o 4 Hour 24x7 Same Day o 4 Hour Same Business Day Software support o Microsoft o Linux o HP ProLiant Essentials HP SIM and RDP o VMWare Integrated hardware and software support o Critical Service o Proactive 24 o Support Plus o Support Plus 24 Startup and implementation services for both hardware and software For more information on Care Packs refer to the HP website http www hp com hp...

Страница 29: ...ck and across the servers Cover all gaps with blanking panels to maintain proper airflow CAUTION Always use blanking panels to fill empty vertical spaces in the rack This arrangement ensures proper airflow Using a rack without blanking panels results in improper cooling that can lead to thermal damage The 9000 and 10000 Series Racks provide proper server cooling from flow through perforations in t...

Страница 30: ... and installation requirements of your facility CAUTION Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply UPS This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure When installing more than one server you may need to use additional power dis...

Страница 31: ...ck may become unstable if more than one component is extended for any reason WARNING To reduce the risk of personal injury or equipment damage when unloading a rack At least two people are needed to safely unload the rack from the pallet An empty 42U rack can weigh as much as 115 kg 253 lb can stand more than 2 1 m 7 ft tall and may become unstable when being moved on its casters Never stand in fr...

Страница 32: ...and continue to populate the rack from the bottom to the top 1 Install the server and cable management arm into the rack For more information see the installation instructions that ship with the 2U Quick Deploy Rail System 2 Connect peripheral devices to the server Item Description Color 1 PCI slot 5 2 PCI slot 6 3 PCI slot 4 4 PCI slot 2 5 PCI slot 3 6 PCI slot 1 7 Power supply 2 8 Power supply 2...

Страница 33: ...ns connectors into RJ 45 connectors 3 Connect the power cord to the rear of the server 4 Install power cord anchors 5 Secure cables to the cable management arm IMPORTANT When using cable management arm components be sure to leave enough slack in each of the cables to prevent damage to the cables when the server is extended from the rack 6 Connect the power cord to the AC power source ...

Страница 34: ...er Manual installation Insert the operating system CD into the CD ROM drive and reboot the server This process may require you to obtain additional drivers from the HP website http www hp com support For information on using these installation paths refer to the SmartStart installation poster in the HP ProLiant Essentials Foundation Pack included with the server Powering up and configuring the ser...

Страница 35: ...o avoid damage to the processor and system board only authorized personnel should attempt to replace or install the processor in this server CAUTION To help avoid damage to the processor and system board do not install the processor without using the processor installation tool CAUTION To prevent possible server malfunction and damage dual processor configurations must contain processors with the ...

Страница 36: ... on the processor socket are very fragile Any damage to them may require replacing the system board 7 Remove the processor socket protective cover Retain the cover for future use CAUTION Failure to completely open the processor locking lever prevents the processor from seating during installation leading to hardware damage ...

Страница 37: ...tool 9 If the processor has separated from the installation tool carefully re insert the processor in the tool 10 Align the processor installation tool with the socket and install the processor CAUTION The processor is designed to fit one way into the socket Use the alignment guides on the processor and socket to properly align the processor with the socket ...

Страница 38: ...Hardware options installation 38 11 Press down firmly until the processor installation tool clicks and separates from the processor and then remove the processor installation tool ...

Страница 39: ...ing bracket and the processor retaining latch CAUTION To prevent possible server malfunction and damage be sure to completely close the processor locking lever 13 Remove the heatsink cover CAUTION After the cover is removed do not touch the thermal interface media ...

Страница 40: ...Hardware options installation 40 14 Install the heatsink 15 Close the heatsink retaining bracket 16 Install the air baffle ...

Страница 41: ...on page 22 21 Install the server into the rack 22 Power up the server on page 20 HP Trusted Platform Module option Use these instructions to install and enable a TPM on a supported server This procedure includes three sections 1 Installing the Trusted Platform Module board on page 42 2 Retaining the recovery key password on page 43 3 Enabling the Trusted Platform Module on page 44 ...

Страница 42: ... compromised and take appropriate measures to ensure the integrity of the system data When using BitLocker always retain the recovery key password The recovery key password is required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity HP is not liable for blocked data access caused by improper TPM use For operating instructions see the encryption technology f...

Страница 43: ...he server into the rack 13 Power up the server on page 20 Retaining the recovery key password The recovery key password is generated during BitLocker setup and can be saved and printed after BitLocker is enabled When using BitLocker always retain the recovery key password The recovery key password is required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity ...

Страница 44: ...n adjusting TPM usage in BitLocker see the Microsoft website http technet microsoft com en us windowsvista aa905065 aspx Memory configurations This server supports 2 GB to 128 GB of Advanced ECC system memory using 1 GB 2 GB 4 GB and 8 GB registered DDR 2 DIMMS across 16 DIMM slots Depending on the quantity and speed of DIMMs populated memory bus speeds can be 533 MHz 667 MHz or 800 MHz The memory...

Страница 45: ...h Advanced ECC memory is the memory protection mode for this server In Advanced ECC the server does not fail because of correctable memory errors The server provides notification if the level of correctable errors exceeds a pre defined threshold rate Advanced ECC provides additional protection over standard ECC because it is possible to correct certain memory errors that would otherwise be uncorre...

Страница 46: ...isplay LEDs and internal health LED combinations on page 9 Hot plug SAS hard drive options When adding hard drives to the server observe the following general guidelines The system automatically sets all device numbers If only one hard drive is used install it in the bay with the lowest device number Hard drive numbering on page 15 Drives should be the same capacity to provide the greatest storage...

Страница 47: ...a hot plug SAS hard drive CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open 1 Determine the status of the hard drive from the hot plug SAS hard drive LED combinations SAS and SATA hard drive LED combinations on page 15 2 Back ...

Страница 48: ...CI riser cage CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open 1 Power down the server on page 20 2 Extend the server from the rack on page 20 3 Remove the access panel on page 21 4 Remove the PCI riser cage on page 22 5 Remo...

Страница 49: ...Installing a half length expansion board 1 Power down the server on page 20 2 Extend the server from the rack on page 20 3 Remove the access panel on page 21 4 Remove the PCI riser cage on page 22 5 Remove the expansion slot cover Removing expansion slot covers on page 48 6 Install the expansion board 7 Connect any required internal or external cables to the expansion board See the documentation t...

Страница 50: ...server on page 20 2 Extend the server from the rack on page 20 3 Remove the access panel on page 21 4 Remove the PCI riser cage on page 22 5 Remove the expansion slot cover Removing expansion slot covers on page 48 6 Open the full length expansion board retainer 7 Install the expansion board 8 Close the slot cover latch 9 Close the full length expansion board retainer ...

Страница 51: ...baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open 1 Power down the server on page 20 2 Extend the server from the rack on page 20 3 Remove the access panel on page 21 4 Remove the PCI riser cage on page 22 5 Install the optional riser board 6 Install any expansion boards Expansion board options on page ...

Страница 52: ...Cabling 52 Cabling SAS hard drive cabling Battery cabling for BBWC ...

Страница 53: ... on page 55 Array Diagnostic Utility on page 61 and Erase Utility on page 58 SmartStart is included in the HP ProLiant Essentials Foundation Pack For more information about SmartStart software refer to the HP ProLiant Essentials Foundation Pack or the HP website http h18013 www1 hp com products servers management smartstart index html SmartStart Scripting Toolkit The SmartStart Scripting Toolkit i...

Страница 54: ... options Language selection For more information on RBSU see the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation Using RBSU To use RBSU use the following keys To access RBSU press the F9 key during power up when prompted To navigate the menu system use the arrow keys To make selections press the Enter key To access He...

Страница 55: ... to reboot automatically For more information on RBSU see the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation Boot options Near the end of the boot process the boot options screen is displayed This screen is visible for several seconds before the system attempts to boot from a supported boot device During this time yo...

Страница 56: ...wing the current logical drive configuration Deleting a logical drive configuration Setting the controller to be the boot controller If you do not use the utility ORCA will default to the standard configuration For more information regarding array controller configuration refer to the controller user guide For more information regarding the default configurations that ORCA uses refer to the HP ROM...

Страница 57: ... availability by restarting the server within a specified time after a system hang or shutdown At the same time the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system You can disable ASR from the HP SIM console or through RBSU ROMPaq utility The ROMPaq utility enables you to upgrade the system firmware BIOS To upgrade the firmware insert...

Страница 58: ...ocedures failure analysis corrective service actions and some utility functions It also provides seamless integration with HP hardware support by generating and emailing support tickets that deliver a snapshot of the storage system For more information and to download the utility refer to the StorageWorks L TT website http h18006 www1 hp com products storageworks ltt HP Systems Insight Manager HP ...

Страница 59: ...B support HP provides both standard USB support and legacy USB support Standard support is provided by the operating system through the appropriate USB device drivers HP provides support for USB devices prior to the operating system loading through legacy USB support which is enabled by default in the system ROM HP hardware supports USB version 2 0 Legacy USB support provides USB functionality in ...

Страница 60: ...www hp com servers diags HP Insight Diagnostics survey functionality HP Insight Diagnostics on page 60 provides survey functionality that gathers critical hardware and software information on ProLiant servers This functionality supports operating systems that may not be supported by the server For operating systems supported by the server see the HP website http www hp com go supportos If a signif...

Страница 61: ...remote monitoring notification advisories and service dispatch It is optimized for environments with 1 to 50 servers and can be installed on a shared HP ProLiant Windows application server The software supports HP EVA storage devices HP ProLiant BladeSystems HP Integrity and HP 9000 servers running Microsoft Windows Red Hat Enterprise Linux Novell SUSE and Novell Netware Download from the HP websi...

Страница 62: ... installing or updating device drivers ProLiant Support Packs PSPs represent operating system specific bundles of ProLiant optimized drivers utilities and management agents Refer to the PSP website http h18000 www1 hp com products servers management psp html Operating system version support Refer to the operating system support matrix http www hp com go supportos System Online ROM flash component ...

Страница 63: ...ays in advance of upcoming hardware and software changes on HP commercial products For more information refer to the HP website http www hp com go pcn Care Pack HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty with easy to buy easy to use support packages that help you make the most of your server investments Refer to the Care Pack website http www...

Страница 64: ...h http www hp com support ProLiant_TSG_nl Japanese http www hp com support ProLiant_TSG_jp Pre diagnostic steps WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components IMPORTANT This guide provides information for multiple servers Some information may not apply to the serv...

Страница 65: ...eptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of injury from a hot component allow the surface to cool before touching 21 36 27 27 kg 47 10 60 12 lb This symbol indicates that the component exceeds the recommended weight for one individual to handle safely WARNING To reduce the ri...

Страница 66: ...10 60 12 lb WARNING To reduce the risk of personal injury or damage to the equipment Observe local occupation health and safety requirements and guidelines for manual handling Obtain adequate assistance to lift and stabilize the chassis during installation or removal The server is unstable when not fastened to the rails When mounting the server in a rack remove the power supplies and any other rem...

Страница 67: ...a Torx screwdriver loopback adapters ESD wrist strap and software utilities necessary to troubleshoot the problem o You must have the appropriate Health Drivers and Management Agents installed on the server To verify the server configuration connect to the System Management homepage and select Version Control Agent The VCA gives you a list of names and versions of all installed HP drivers Manageme...

Страница 68: ...gnostic path If the other flowcharts do not provide a troubleshooting solution follow the diagnostic steps in General diagnosis flowchart on page 69 The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server specific or is not easily categorized into the other flowcharts The available flowcharts include Start diagnosis flowchart on page 68 Genera...

Страница 69: ...sure of the problem or if the other flowcharts do not fix the problem use the following flowchart Item Refer to 1 Symptom information on page 66 2 Loose connections on page 67 3 Service notifications on page 68 4 The most recent version of a particular server or option firmware is available on the HP Support website http www hp com support ...

Страница 70: ... the Documentation CD or the HP website http www hp com products servers platforms Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 8 Server information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Operating system ...

Страница 71: ...Troubleshooting 71 Server power on problems flowchart Symptoms The server does not power on The system power LED is off or amber ...

Страница 72: ... and service guide located on the Documentation CD or the HP website http www hp com products servers platforms 5 Integrated Management Log on page 60 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 6 Power source problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP we...

Страница 73: ...Troubleshooting 73 ...

Страница 74: ... platforms 7 Port 85 and iLO messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 8 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 9 Hardware problems in the HP ProLiant Servers Troubleshooting Guide l...

Страница 75: ...problems flowchart Symptoms Server does not boot a previously installed operating system Server does not boot SmartStart Possible causes Corrupted operating system Hard drive subsystem problem Incorrect boot order setting in RBSU ...

Страница 76: ...umentation CD or on the HP website http www hp com support Controller documentation Loose connections on page 67 6 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 7 Operating system problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP...

Страница 77: ...ver fault indications flowchart Symptoms Server boots but a fault event is reported by Insight Management Agents on page 58 Server boots but the internal health LED external health LED or component health LED is red or amber ...

Страница 78: ...http www hp com support 3 Component identification on page 7 4 System Management Homepage https localhost 2381 5 Power on problems flowchart Server power on problems flowchart on page 71 6 Smart Array SCSI Diagnosis feature in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on th...

Страница 79: ...r messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components ...

Страница 80: ... the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server on page 20 2 Extend the server from the rack on page 20 3 Remove the access panel on page 21 4 Remove the PCI riser cage on page ...

Страница 81: ...ample personal computers The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the la...

Страница 82: ...s Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding this product contact us by mail or telephone Hewlett Packard Company P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 1 800 HP INVENT 1 800 474 6836 F...

Страница 83: ...uct complies with the following EU Directives Low Voltage Directive 2006 95 EC EMC Directive 2004 108 EC Compliance with these directives implies conformity to applicable harmonized European standards European Norms which are listed on the EU Declaration of Conformity issued by Hewlett Packard for this product or product family This compliance is indicated by the following conformity marking place...

Страница 84: ...lectrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste dispo...

Страница 85: ...tion Do not try to open the module enclosure There are no user serviceable components inside Do not operate controls make adjustments or perform procedures to the laser device other than those specified herein Allow only HP Authorized Service technicians to repair the unit The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for laser ...

Страница 86: ...r agents For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales giveaway or promotion Contact a qualified...

Страница 87: ...tic sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance ...

Страница 88: ...to 3048 m 10 000 ft is applicable No direct sunlight allowed Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure minimum of 70 KPa Server specifications Specification Value Height 8 85 cm 3 45 in Depth 69 20 cm 27 25 in Width 44 54 cm 17 54 in Weight maximum 27 27 kg 60 12 lb Weight no drives installed 21 36 kg 47 10...

Страница 89: ...f the power supplies as they were designed For more information on configuring power for a specific server see the HP website http www hp com go proliant energy efficient Depending on installed options the server is configured with one of the following power supplies HP ProLiant 460 W Power Supply Specification Value Input requirements Rated input voltage 100V to 120V AC 200V to 240V AC Rated inpu...

Страница 90: ... at 100V to 120V AC input 750 W at 200V to 240V AC input Rated peak power 750 W at 100V to 120V AC input 750 W at 200V to 240V AC input HP ProLiant 1200 W Power Supply Specification Value Input requirements Rated input voltage 100V to 120V AC 200V to 240V AC Rated input frequency 50 Hz to 60 Hz Rated input current 10A at 100V AC 4 9A at 200V AC Rated input power 930 W at 100V AC input 1348 W at 20...

Страница 91: ...ge 36V to 72V DC 48V DC nominal input Rated input frequency Not applicable Rated input current 38A at 36V DC 19A at 72V DC 28A at 48V DC nominal input Rated input power 1380 W at 36V DC input 1365 W at 72V DC input 1350 W at 48V DC nominal input BTUs per hour 4713 at 36V DC input 4662 at 72V DC input 4610 at 48V DC nominal input Power supply output Rated steady state power 1200 W Rated peak power ...

Страница 92: ...service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored o If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website http www hp com hps In other locations see the Contact HP worldwide in English webpage http welcome hp com country us en wwcontact html Customer S...

Страница 93: ...ciliter le remplacement des pièces défectueuses Si pendant la période de diagnostic HP ou ses partenaires ou mainteneurs agréés détermine que la réparation peut être effectuée à l aide d une pièce CSR HP vous l envoie directement Il existe deux catégories de pièces CSR Obligatoire Pièces pour lesquelles la réparation par le client est obligatoire Si vous demandez à HP de remplacer ces pièces les c...

Страница 94: ...di costo solo in alcune zone In caso di necessità si può richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5 gior...

Страница 95: ...es o socios de servicio de HP identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR HP le enviará dicho componente directamente para que realice su sustitución Los componentes CSR se clasifican en dos categorías Obligatorio componentes para los que la reparación por parte del usuario es obligatoria Si solicita a HP que realice la sustitución de estos componentes ...

Страница 96: ... onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indi...

Страница 97: ...ido Onde as condições geográficas permitirem a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional Se precisar de auxílio entre em contato com o Centro de suporte técnico da HP para que um técnico o ajude por telefone A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP Nos casos em que isso for necessário...

Страница 98: ...Technical support 98 ...

Страница 99: ...Technical support 99 ...

Страница 100: ...dvanced Memory Protection ASR Automatic Server Recovery BBWC battery backed write cache CSA Canadian Standards Association CSR Customer Self Repair DDR double data rate ECC error checking and correcting HTTP hypertext transfer protocol IDE integrated device electronics IEC International Electrotechnical Commission ...

Страница 101: ...tection Association NMI non maskable interrupt NVRAM non volatile memory ORCA Option ROM Configuration for Arrays PCI peripheral component interface PCI X peripheral component interconnect extended PCIe peripheral component interconnect express POST Power On Self Test PPM processor power module PSP ProLiant Support Pack RBSU ROM Based Setup Utility ...

Страница 102: ...AM SFF small form factor SIM Systems Insight Manager SMTP Simple Mail Transfer Protocol SNMP Simple Network Management Protocol TMRA recommended ambient operating temperature TPM trusted platform module UID unit identification UPS uninterruptible power system USB universal serial bus VCA Version Control Agent ...

Страница 103: ...nt identification 7 14 components 7 configuration of system 34 53 Configuration Replication Utility 54 configuration tools 53 connection problems 67 connectors 7 contacting HP 92 creating a disk image 56 D Declaration of Conformity 82 deployment software 56 device numbers 15 diagnosing problems 64 diagnostic tools 53 56 57 60 diagnostics utility 60 DIMMs 14 44 45 DIMMs installation 45 diskette ima...

Страница 104: ... Lights Out iLO 57 Integrated Management Log IML 60 internal health LED 9 15 J Japanese notice 84 K keyboard connector 10 Korean notices 84 L laser devices 85 LED iLO 2 activity 11 LED iLO 2 link 11 LED system power 7 LEDs 7 15 LEDs battery pack 17 LEDs drive 15 LEDs hard drive 15 LEDs NIC 11 LEDs power supply 11 LEDs troubleshooting 16 64 loose connections 67 M Management Agents 58 management too...

Страница 105: ... hard drive LEDs 15 SATA hard drive LEDs 15 scripted installation 53 serial connector 10 serial number 56 series number 81 server fault indications flowchart 77 server features and options 35 server specifications 88 server installation 32 service notifications 68 shipping carton contents 31 SmartStart autorun menu 53 SmartStart Scripting Toolkit 53 SmartStart overview 53 software 53 space require...

Страница 106: ...Index 106 U UID LED 7 11 14 updating the system ROM 59 USB connectors 7 10 USB support 59 utilities 53 utilities deployment 53 54 56 V ventilation 29 video connector 7 10 W warnings 31 65 ...

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