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Support

Contacting support

If the information provided in this user guide, in the

HP Notebook Reference Guide

, or in Help and

Support does not address your questions, you can contact support. For U.S. support, go to

http://www.hp.com/go/contactHP

. For worldwide support, go to

http://welcome.hp.com/country/us/en/

wwcontact_us.html

Here you can:

●

Chat online with an HP technician.

NOTE:

When support chat is not available in a particular language, it is available in English.

●

E-mail support.

●

Find support telephone numbers.

●

Locate an HP service center.

Chapter 7 Support

Содержание EliteBook 8770w

Страница 1: ...Getting Started HP Notebook ...

Страница 2: ...herein First Edition July 2012 Document Part Number 677251 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer To obtain the latest information in this guide contact support For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Software terms ...

Страница 3: ...other hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for ...

Страница 4: ...iv Safety warning notice ...

Страница 5: ...Networking 18 Using an Internet service provider ISP 19 Connecting to a wireless network 19 Connecting to an existing WLAN 19 Setting up a new WLAN network 20 Configuring a wireless router 21 Protecting your WLAN 21 4 Keyboard and pointing devices 22 Using the keyboard 22 Identifying the hot keys 22 Using keypads 23 Using the integrated numeric keypad 24 Using an optional external numeric keypad 2...

Страница 6: ...the secondary hard drive 35 Installing the primary hard drive 36 Installing the secondary hard drive 38 Replacing a drive in the upgrade bay 39 Replacing a hard drive 39 Replacing an optical drive 41 Adding or replacing memory modules 43 Adding or replacing the memory module underneath the service door 43 Adding or replacing the memory module underneath the keyboard 45 Using the DreamColor display...

Страница 7: ...covery 55 Using the Windows recovery tools 55 Using f11 recovery tools 56 Using a Windows 7 operating system DVD purchased separately 57 7 Support 58 Contacting support 58 Labels 59 8 Specifications 60 Input power 60 Operating environment 61 Index 62 vii ...

Страница 8: ...viii ...

Страница 9: ...e the HP Notebook Reference Guide For instructions on accessing this guide see Finding information on page 2 Get to know your computer Learn about your computer features See Getting to know your computer on page 4 and Keyboard and pointing devices on page 22 for additional information Find installed software Access a list of the software preinstalled on the computer Select Start All Programs For d...

Страница 10: ...ldwide support go to http welcome hp com country us en wwcontact_us html Operating system information Software driver and BIOS updates Troubleshooting tools How to access support Regulatory Safety and Environmental Notices To access this guide Select Start Help and Support User Guides Regulatory and safety information Battery disposal information Safety Comfort Guide To access this guide Select St...

Страница 11: ...rinted format you may request a printed copy from http www hp com go orderdocuments or write to North America Hewlett Packard MS POD 11311 Chinden Blvd Boise ID 83714 USA Europe Middle East Africa Hewlett Packard POD Via G Di Vittorio 9 20063 Cernusco s Naviglio MI Italy Asia Pacific Hewlett Packard POD P O Box 200 Alexandra Post Office Singapore 9115077 When you request a printed copy of your war...

Страница 12: ...3 Pointing stick Moves the pointer and selects or activates items on the screen 4 Right pointing stick button Functions like the right button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse 6 Center TouchPad button Functions like the center button on an external mouse 7 Left TouchPad button Functions like the left button on an external mouse 4 Chap...

Страница 13: ...Component Description 8 TouchPad zone Moves the pointer and selects or activates items on the screen 9 TouchPad on off button Turns the TouchPad on and off Top 5 ...

Страница 14: ...n Num lock is on 5 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber All wireless devices are off 6 Mute light Amber Computer sound is off Off Computer sound is on 7 Web browser light On The computer is on Off The computer is off or in Hibernation 8 Calculator light On The calculator function is on Blinking Th...

Страница 15: ...ing down the power button will result in the loss of unsaved information If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings Select Start Control Panel System and Security Power Options For more information see the HP Notebook Referenc...

Страница 16: ...escription 6 Calculator button Activates the calculator function 7 Fingerprint reader select models only Allows a fingerprint logon to Windows instead of a password logon 8 Chapter 2 Getting to know your computer ...

Страница 17: ...k key the esc key or other keys For more information see Keyboard and pointing devices on page 22 4 Windows logo key Displays the Windows Start menu 5 Windows applications key Displays a shortcut menu for items beneath the cursor 6 Integrated numeric keypad When num lk has been enabled it can be used like an external numeric keypad To alternate between this numeric function and the navigational fu...

Страница 18: ... are off 4 Power light On The computer is on Blinking The computer is in the Sleep state Off The computer is off or in Hibernation 5 AC adapter Battery light Amber The computer is connected to external power and the battery is charged from 0 to 90 percent White The computer is connected to external power and the battery is charged from 90 to 99 percent Blinking amber A battery that is the only ava...

Страница 19: ...Amber HP 3D DriveGuard has temporarily parked the hard drive NOTE For information on HP 3D DriveGuard see the HP Notebook Reference Guide 7 Speakers 2 Produce SRS Premium Sound select models only NOTE To use the SRS Premium Sound software select Start All Programs SRS Premium Sound Front 11 ...

Страница 20: ...ts an optional USB device The USB 2 0 charging port can also charge select models of cell phones and MP3 players even when the computer is off For more information about USB devices see the HP Notebook Reference Guide 4 USB 2 0 port Connects an optional USB device For more information about USB devices see the HP Notebook Reference Guide 5 External monitor port Connects an external VGA monitor or ...

Страница 21: ...er 4 Vents 2 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 5 RJ 45 network jack Connects a network cable 6 DisplayPort Connects an optional digital display device such as a high performance monitor or projector 7 eSATA USB 2 0...

Страница 22: ...low to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 Power connector Connects an AC adapter 14 Chapter 2 Getting to know your computer ...

Страница 23: ...cate with wireless wide area networks WWAN 4 Internal microphones 2 Record sound 5 Webcam light On The webcam is in use 6 Webcam Records video and captures still photographs To use the webcam select Start All Programs Communication and Chat HP Webcam The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstr...

Страница 24: ...attery 5 Docking connector Connects an optional docking device 6 Service door release latch Releases the service door from the computer 7 Vents 3 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 8 Bluetooth compartment Contains a...

Страница 25: ...odule slot and the memory module slots NOTE To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact technical suppor...

Страница 26: ... Internet access Wireless For mobile Internet access you can use a wireless connection For more information see Connecting to an existing WLAN on page 19 or Setting up a new WLAN network on page 20 Wired You can access the Internet by connecting to a wired network For information on connecting to a wired network see the HP Notebook Reference Guide 18 Chapter 3 Networking ...

Страница 27: ...rd You can use the Windows Connect to the Internet Wizard to connect to the Internet in any of these situations You already have an account with an ISP You do not have an Internet account and want to select an ISP from the list provided within the wizard The list of ISP providers is not available in all regions You have selected an unlisted ISP and the ISP has provided you with information such as...

Страница 28: ...WLAN you are prompted to enter a network security code Type the code and then click OK to complete the connection Setting up a new WLAN network Required equipment A broadband modem either DSL or cable purchased separately 1 and high speed Internet service purchased from an Internet service provider ISP A wireless router purchased separately 2 Your new wireless computer 3 NOTE Some modems have a bu...

Страница 29: ...ork Then follow the on screen instructions NOTE It is recommended that you initially connect your new wireless computer to the router by using the network cable provided with the router When the computer successfully connects to the Internet you can disconnect the cable and then access the Internet through your wireless network Protecting your WLAN When you set up a WLAN or access an existing WLAN...

Страница 30: ...system components turn off and power is conserved To exit Sleep briefly press the power button CAUTION To reduce the risk of information loss save your work before initiating Sleep NOTE If a critical battery level occurs while the computer is in the Sleep state the computer initiates Hibernation and the information stored in system memory is saved to the hard drive The function of the fn f3 hot ke...

Страница 31: ...P Power Assistant Displays charge information for all installed batteries The display indicates which batteries are charging and reports the amount of charge remaining in each battery fn f9 Decreases the screen brightness level fn f10 Increases the screen brightness level fn f12 Turns the keyboard backlight select models only on and off The fn f12 key toggles the keyboard backlight brightness leve...

Страница 32: ...tion is numeric Off The keypad function is navigational Using an optional external numeric keypad Keys on most external numeric keypads function differently according to whether num lock is on or off Num lock is turned off at the factory For example When num lock is on most keypad keys type numbers When num lock is off most keypad keys function like the arrow page up or page down keys When num loc...

Страница 33: ... access Mouse Properties Select Start Devices and Printers Then right click the device representing your computer and select Mouse settings Using the pointing stick Press the pointing stick in the direction you want to move the pointer on the screen Use the left and right pointing stick buttons as you would the left and right buttons on an external mouse Using the TouchPad To move the pointer slid...

Страница 34: ...on Amber Indicates that the TouchPad is off Off Indicates that the TouchPad is on Navigating To move the pointer slide one finger across the TouchPad in the direction you want the pointer to go Selecting Use the left and right TouchPad buttons like the corresponding buttons on an external mouse Using TouchPad gestures The TouchPad supports a variety of gestures To use TouchPad gestures place two f...

Страница 35: ...hat is displayed and then click Settings 4 Select the gesture to activate the demonstration To turn the gestures on and off 1 Click the Show hidden icons icon in the notification area at the far right of the taskbar 2 Click the Synaptics Pointing Device icon and then click Pointing Device Properties 3 Click the Device Settings tab select the device in the window that is displayed and then click Se...

Страница 36: ...chPad in an up down left or right motion NOTE Scrolling speed is controlled by finger speed Pinching Zooming Pinching allows you to zoom in or out on images or text Zoom in by placing two fingers together on the TouchPad and then moving them apart Zoom out by placing two fingers apart on the TouchPad and then moving them together 28 Chapter 4 Keyboard and pointing devices ...

Страница 37: ...he rotation move your right forefinger from 3 o clock to 12 o clock NOTE Rotating must be done within the TouchPad zone NOTE Rotating is disabled at the factory Flicking Flicking allows you to navigate through screens or quickly scroll through documents To flick use three fingers to touch the TouchPad zone in a light quick flicking motion up down left or right NOTE Three finger flicking is disable...

Страница 38: ...2 The battery release latch automatically locks the battery into place To remove the battery CAUTION Removing a battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work and initiate Hibernation or shut down the computer through Windows before removing the battery 1 Slide the battery release latch 1 to release the battery 30 ...

Страница 39: ...2 Remove the battery from the computer by lifting it away 2 and up 3 from the computer Inserting or removing the battery 31 ...

Страница 40: ... memory module slot hard drive regulatory label and other components To remove the service door 1 Remove the battery see Inserting or removing the battery on page 30 2 With the battery bay toward you slide the service door release latch 1 to the left remove the screw if the optional screw is being used 2 and then slide the release latch again 3 to release the service door 3 Slide the service door ...

Страница 41: ...ry bay until the service door snaps into place 4 With the battery bay toward you slide the service door release latch to the left 3 and if you choose to insert and tighten the optional screw 4 to hold the service door in place Slide the release latch to the right to lock the service door 5 NOTE If you want to use the optional screw it is stored inside the service door 5 Insert the battery see Inse...

Страница 42: ...ced system performance experience If you add a hard drive and intend to set a RAID volume you must temporarily disable SRT set the RAID volume and then enable SRT To temporarily disable SRT 1 Select Start All Programs Intel Rapid Storage Technology 2 Click Disable acceleration on the Accelerate tab NOTE Wait for the Acceleration Mode to complete IMPORTANT You must temporarily disable SRT when chan...

Страница 43: ...he connector 10 Use the plastic tab to lift the hard drive 3 and remove it from the computer Removing the secondary hard drive To remove the secondary hard drive 1 Save your work and shut down the computer 2 Disconnect AC power and external devices connected to the computer 3 Turn the computer upside down on a flat surface with the secondary hard drive bay toward you Replacing or upgrading the har...

Страница 44: ...nstall the primary hard drive 1 Disconnect all external devices connected to the computer 2 Unplug the power cord from the AC outlet 3 Turn the computer upside down on a flat surface with the secondary hard drive bay toward you 4 Remove the battery see Inserting or removing the battery on page 30 5 Remove the service door see Removing or replacing the service door on page 32 6 Insert the hard driv...

Страница 45: ...hten the smart card holder cover screw 2 11 Replace the service door see Removing or replacing the service door on page 32 12 Replace the battery see Inserting or removing the battery on page 30 13 Connect AC power and external devices to the computer 14 Turn on the computer Replacing or upgrading the hard drive 37 ...

Страница 46: ...emoving or replacing the service door on page 32 6 Insert the hard drive into the secondary hard drive bay at an angle and then lay the hard drive flat in the hard drive bay 1 7 Pull the plastic tab 2 towards the center of the computer to engage the hard drive with the connector 8 Tighten the hard drive screws 3 9 Replace the service door see Removing or replacing the service door on page 32 10 Re...

Страница 47: ... computer through the operating system To remove a hard drive from the upgrade bay 1 Save your work 2 Shut down the computer and close the display 3 Disconnect all external devices connected to the computer 4 Unplug the power cord from the AC outlet 5 Turn the computer upside down on a flat surface with the upgrade bay toward you 6 Remove the battery see Inserting or removing the battery on page 3...

Страница 48: ...bay 3 To install a hard drive in the upgrade bay 1 Turn the computer upside down on a flat surface with the upgrade bay toward you 2 Insert the hard drive 1 into the upgrade bay and then tighten the upgrade bay screw 2 40 Chapter 5 Maintenance ...

Страница 49: ... in the Sleep state or in Hibernation If you are not sure whether the computer is off or in Hibernation turn the computer on by pressing the power button Then shut down the computer through the operating system To remove an optical drive from the upgrade bay 1 Save your work 2 Shut down the computer and close the display 3 Disconnect all external devices connected to the computer 4 Unplug the powe...

Страница 50: ...at surface with the upgrade bay toward you 2 Insert the optical drive into the upgrade bay 1 3 Tighten the upgrade bay screw 2 4 Replace the service door see Removing or replacing the service door on page 32 5 Insert the battery see Inserting or removing the battery on page 30 6 Turn the computer right side up and then reconnect AC power and external devices to the computer 7 Turn on the computer ...

Страница 51: ...ntical Adding or replacing the memory module underneath the service door CAUTION To prevent information loss or an unresponsive system Shut down the computer before adding or replacing memory modules Do not remove a memory module while the computer is on in the Sleep state or in Hibernation If you are not sure whether the computer is off or in Hibernation turn the computer on by pressing the power...

Страница 52: ...old the memory module by the edges only Do not touch the components on the memory module a Align the notched edge 1 of the memory module with the tab in the memory module slot b With the memory module at a 45 degree angle from the surface of the memory module compartment press the module 2 into the memory module slot until it is seated c Gently press the memory module 3 down applying pressure to b...

Страница 53: ...u are not sure whether the computer is off or in Hibernation turn the computer on by pressing the power button Then shut down the computer through the operating system To replace the memory module underneath the keyboard 1 Save your work and shut down the computer 2 Disconnect AC power and external devices connected to the computer 3 Turn the computer upside down on a flat surface with the battery...

Страница 54: ...y between the fan blades when performing this procedure c Turn the computer right side up lift the top edge of the keyboard and then rest the keyboard on the TouchPad NOTE Do not disconnect the keyboard cable To avoid disconnecting the keyboard cable do not pull the keyboard away from the computer 7 If you are replacing a memory module remove the existing memory module a Pull away the retention cl...

Страница 55: ...Insert a new memory module CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module a Align the notched edge 1 of the memory module with the tab in the memory module slot b With the memory module at a 45 degree angle from the surface of the memory module compartment press the module 2 into the memory module slot until ...

Страница 56: ...ntil the retention clips snap into place CAUTION To prevent damage to the memory module be sure that you do not bend the memory module 9 Replace the keyboard a Lift up the keyboard and flip it over 1 resting it on the base enclosure b Slide the keyboard tabs 2 into the base enclosure slots 48 Chapter 5 Maintenance ...

Страница 57: ... upside down and then tighten the 3 keyboard screws 4 to lock the keyboard into place 10 Replace the service door see Removing or replacing the service door on page 32 11 Insert the battery see Inserting or removing the battery on page 30 12 Connect AC power and external devices to the computer 13 Turn on the computer Adding or replacing memory modules 49 ...

Страница 58: ...s To access Mobile Display Assistant click the Mobile Display Assistant icon in the notification area at the far right of the taskbar or select Start All Programs Productivity and Tools Mobile Display Assistant Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis with the latest versions For U S support go to http www hp com go contactHP For worl...

Страница 59: ...ing procedures Follow the procedures in this section to safely clean your computer WARNING To prevent electric shock or damage to components do not attempt to clean your computer while it is turned on 1 Turn off the computer 2 Disconnect external power 3 Disconnect all powered external devices CAUTION Do not spray cleaning agents or liquids directly on any computer surface Liquids dripped on the s...

Страница 60: ...TouchPad and keyboard do not let liquids drip between the keys This can permanently damage internal components To clean and disinfect the TouchPad and keyboard use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or use an acceptable germicidal disposable wipe To prevent keys from sticking and to remove dust lint and particles from the keyboard use ...

Страница 61: ...models only or an optional external optical drive Backing up your information Creating a system image select models only Scheduling automatic backups select models only Creating system restore points Recovering individual files Restoring the computer to a previous state Recovering information using recovery tools NOTE For detailed instructions perform a search for these topics in Help and Support ...

Страница 62: ...ia 4 Click the Burn button to start the burning process Backing up your information Recovery after a system failure is as good as your most recent backup Immediately after software setup you should create system repair discs select models only using HP Recovery Disc Creator using the installed optical drive select models only or an optional external optical drive and back up your system As you add...

Страница 63: ... and Restore to recover information you have previously backed up You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly f11 recovery tools You can use the f11 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory NOTE If you are unable to boot start...

Страница 64: ...tup Repair 5 Follow the on screen instructions NOTE For additional information on recovering information using the Windows tools perform a search for these topics in Help and Support Using f11 recovery tools CAUTION Using f11 recovery tools completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently remove...

Страница 65: ...ed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 7 operating system DVD NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then insert the Windows 7 operating system DVD into the optical drive before the Windows operatin...

Страница 66: ...ntact support For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Here you can Chat online with an HP technician NOTE When support chat is not available in a particular language it is available in English E mail support Find support telephone numbers Locate an HP service center 58 Chapter 7 Support ...

Страница 67: ...ides regulatory information about the computer The regulatory label is affixed inside the battery bay Wireless certification label or labels select models only Provide information about optional wireless devices and the approval markings of some of the countries or regions in which the devices have been approved for use If your computer model includes one or more wireless devices one or more certi...

Страница 68: ...er source it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer The computer can operate on DC power within the following specifications Input Power Rating Operating voltage and current 19 5 V dc 10 3 A Slim 200W or 19 5 V dc 11 8 A Slim 230W NOTE This product is designed for IT power systems in Norway with phase to phase voltage n...

Страница 69: ... 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft Operating environment 61 ...

Страница 70: ...or identifying 16 E eSATA port 13 esc key identifying 9 external monitor port 12 F f11 recovery 56 fingerprint reader identifying 8 fn key identifying 9 22 function keys identifying 9 H hard drive installing primary 36 removing 34 removing secondary 35 hard drive light 11 hard drive recovery 56 headphone audio out jack 12 hot keys adjusting volume 23 battery charge 23 decrease screen brightness 23...

Страница 71: ...ireless certification labels 59 restoring the hard drive 56 RJ 11 modem jack identifying 14 RJ 45 network jack identifying 13 S screen brightness keys 23 screen image switching 23 scrolling TouchPad gesture 28 security cable slot identifying 13 serial number 59 service door release latch 16 service door removing or replacing 32 service label computer 59 setup of WLAN 20 SIM slot identifying 16 slo...

Страница 72: ...Z zooming TouchPad gesture 28 64 Index ...

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