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Troubleshooting

DMX 400/430 Operator’s Manual

The ribbon does not advance

•

The ribbon is installed incorrectly. Make sure that the dull

side (side with ink) is facing the paper.

•

A bad ribbon/paper combination is resulting in an

insufficient amount of friction between paper and ribbon.
Ensure that the correct type of ribbon is being used.

Skips every other label

•

The label is formatted too close to the top edge of the form.

Leave white space equal to 8-dot rows at the top of the
label, approx. .02" (.5 mm).

•

Check operation of the Top-of-Form Sensor.

Unable to print in rotation 4

•

The characters are formatted outside the dimensions of the
label. Check that the row/column values provide enough
room for the height of the characters or bar code to be
printed.

Prints light on the right side of the label

•

The Printhead is adjusted for thick media or cardstock.

•

The Printhead is not properly aligned, call for service.

Содержание DMX 400

Страница 1: ...DMX 400 430 Operator s Manual ...

Страница 2: ...opy the EPROM s or the information contained in the EPROM s The firmware Software is protected by applicable copyright laws and Licensor retains all rights not expressly granted In no event will Licensor or its suppliers be liable for any damages or loss including direct incidental economic special or consequential damages arising out of the use or inability to use the Firmware Software Informatio...

Страница 3: ...ease see below For 230 Volt Operation Europe Use a cord set marked HAR consisting of a min H05VV F cord which has a minimum 0 75 square mm diameter conductors provided with an IEC 320 receptacle and a male plug for the country of installation rated 6A 250V FCC This device complies with Part 15 of FCC rules Note This equipment has been tested and found to comply with the limits for a Class A digita...

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Страница 5: ...nter from overheating make sure all openings on the Printer are not blocked Do not place the Printer on or near a heat source i e a radiator or heat register Do not use your Printer near water or spill liquid of any kind into it Be certain that your power source matches the rating listed on the back of the Printer If you are unsure check with your dealer or with your local power company Do not pla...

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Страница 7: ...r s Options 13 1 8 1 Available Modules 13 1 8 2 Cutter 14 1 8 3 Peel and Present Mechanism 14 Printing Labels 2 0 Checking Voltage Selection 15 2 1 Power up Self Test 15 2 2 Interfacing to the Printer 18 2 3 Sample Installation 19 2 4 Switch Settings 21 2 4 1 Setting the Baud Rate 22 2 4 1 Other Switches 23 Creating Labels Using Internal Batch Software 3 0 Introduction 25 3 1 The Printer used with...

Страница 8: ...ntrolling Print Quality 62 5 2 Aligning the Printhead 63 5 2 1 Direct Thermal Stock 63 5 2 2 Tag Stock or Stiff Media 63 5 2 3 Mechanical Adjustments 64 5 3 Printhead Alignment Procedure 65 5 3 1 Label Stock Tracking Adjustment 65 5 3 2 Ribbon Feed and Tracking Adjustments65 5 3 3 Fine Printhead Adjustment 67 5 4 Adjusting Printhead Pressure and Support 67 5 5 Troubleshooting 68 Maintenance 6 0 Cl...

Страница 9: ...de Chart A 1 Appendix B Switch Settings and Cable Interfacing B 1 Appendix C Available Fonts and Barcodes C 1 Appendix D Error Codes D 1 Appendix E Cable Listings E 1 Appendix F Specifications F 1 Appendix G Warranty Information G 1 ...

Страница 10: ...iv ...

Страница 11: ...he information necessary for the daily operation of your printer To create and print labels refer to the instructions included with the software you have chosen or if you wish to write a custom program visit our website at http www datamaxcorp com for a copy of the Programmer s Manual part number 88 2051 01 1 1 Unpacking and Inspection Inspect the shipping container s for damage if damage is evide...

Страница 12: ...Getting Started 2 DMX 400 430 Operator s Manual ...

Страница 13: ... it is a good idea to contact your local reseller on which software and media is best suited for your needs 1 3 Location of Parts on your Printer The following illustrations show the major components of your Printer Figure 1 1 is the front view of the Printer Figure 1 2 is the rear view of the Printer and Figure 1 3 shows the mechanism detail In this manual we will refer to the components and conn...

Страница 14: ...Getting Started 4 DMX 400 430 Operator s Manual Figure 1 2 Rear View Figure 1 3 Mechanism Detail ...

Страница 15: ...nthead by rotating the Head Lift Lever counter clockwise to the up position 3 Fit the Tear off Assembly to the slots below the drive roller and push it down until it snaps into place 4 Engage the Printhead by rotating the Head Lift Lever clockwise locking into the down position Figure 1 4 Tear off Assembly Installation ...

Страница 16: ...perator accessible buttons three indicator lights LEDs one switch and one POT see Figure 1 5 A brief description of the buttons lights switch and POT are listed in this section Figure 1 5 Buttons and Lights Power Light The power light is turned on after the power button on the rear of the Printer is activated ...

Страница 17: ...he balance of labels on the counter unless interrupted Turn off the pause light Pause Light The pause light will turn on if any of the following occurs The pause button is pressed A print job is canceled with the stop cancel button A fault occurs with the cutter or rewind option Stop Cancel Button This button allows the operator to stop and cancel a run of labels in the process of being produced a...

Страница 18: ...nstalled is not rotating i e maximum rewind capacity has been reached Ribbon For direct thermal printing no ribbon slide the Switch switch to the off position For thermal transfer printing ribbon installed slide the switch to the on position Darkness POT This POT is used to fine adjust the print darkness due to variations in different medias and printheads ...

Страница 19: ...print media Simply lift the cover of the Printer from the right hand side for installation instructions Figure 1 6 Label Loading Diagram Labels The Printer uses labels up to 4 65 118 mm wide The maximum diameter of a roll of labels used in the Printer is 8 203 mm If a label is narrower than 3 5 89 mm then the Printhead must be adjusted Please refer to Section 5 4 Adjusting Printhead Pressure and S...

Страница 20: ...lace the label roll on the Supply Mount and slide the Retainer firmly against it 5 Insert the label stock as shown in Figure 1 6 6 Rotate the Media Guide up and slide it to the edge of the media 7 Engage the Printhead by rotating the Head Lift Lever clockwise and locking in the down position 8 Set the Media Width Adjustment Cam according to the media width see Table 1 1 Cam Setting Media Width 1 U...

Страница 21: ...e extended position rotate it counter clockwise or clockwise to the desired width setting The numbered notch on the top right corner of the cam identifies the media width setting Figure 1 7 shows the cam being changed from the four position to the one position 4 When the cam is set to the desired media width setting return it to its rest position Make sure that the bracket détente is fully seated ...

Страница 22: ...stop and the paper ribbon light will remain on In this case check the threading of the media around the bottom of the upper and lower Media Guides If the paper only feeds forward about 1 inch 26 mm each time you press the feed button and does not seem to be stopping on a label edge the ribbon switch shown in Figure 1 5 was probably turned on without thermal transfer ribbon being installed Slide th...

Страница 23: ...ribbon core can be placed on the hub 1 7 1 Ribbon Loading Instructions 1 Disengage the Printhead by rotating the Head Lift Lever counterclockwise to the up position 2 Slide the Ribbon on to the Ribbon Supply Hub Route the ribbon see Figure 1 8 and attach the ribbon to the Ribbon Take up Hub 3 Engage the Printhead by rotating the Head Lift Lever clockwise and locking it in the down position Figure ...

Страница 24: ...dule comes with documentation detailing the type and sizes available on the module and the font number of each size used in label formatting Font ROM modules are programmed at the factory and cannot be modified later for any other purpose 256K and 512K RAM Modules RAM modules are the most flexible module option for the Printer They provide temporary storage of data used in label format printing Ea...

Страница 25: ...nter can be ordered with an optional cutter and tray for cutting tags and labels or the option can be installed at a later date This option can be easily attached to the Printer and once installed can be enabled by turning on switch 8 located on the back of your Printer 1 8 3 Peel and Present Mechanism The Present Sensor allows the Printer to be configured for one up printing With the sensor insta...

Страница 26: ...necting to check with a qualified service technician to verify the installation before connecting power 2 1 Power Up Self Test Once labels are installed in the Printer as described in Section 1 6 a Self Test should be performed The Printer will power up in the Self Test Mode when the feed button is pressed as the Printer is being turned on Initial power up will take approximately 7 seconds The Pri...

Страница 27: ...st be turned off and then turned on again to reset the Printer TUE JANUARY 25 1997 Ø9 29 Ø25 VER DAØ1 Ø1 Ø1 12 25 93 ROM CHECKSUM U15 FFFF 47 2014 01A ROM CHECKSUM U19 FFFF 47 2015 01A MCU CHECKSUM U32 GOOD 46 22ØØ Ø1C MCU INT RAM CHECKS GOOD SERIAL PORT BAUD IS 96ØØ MCU EXT RAM CHECKS GOOD SYSTEM RAM CHECKS GOOD MODULE CHECKSUM 7E8B TRANSFER SWITCH IS OFF SETUP SW A 1 2 3 4 5 6 7 8 OFF OFF OFF OF...

Страница 28: ...6 Ø1A SYSTEM RAM CHECKS GOOD SERIAL PORT BAUD RATE IS 96ØØ TRANSFER SWITCH I S ON SETUP SW A 1 2 3 4 5 6 7 8 OFF OFF OFF OFF OFF OFF OFF OFF SETUP SW B 1 2 3 4 OFF OFF OFF OFF ANALOG INPUT VALUES PAPER 241 EDGE 178 REFL 194 TEMP Ø61 24VLT ØØØ POT Ø78 TOFA 151 RIBN ØØ8 RWND Ø1Ø INCH COUNTER DATE SET ØØ ØØ ØØ TOTAL LABEL LENGTH IN INCHES 674144 Figure 2 2 DMX 430 Test Label ...

Страница 29: ... applications the interface between the Printer and host device will be RS 232C The cable necessary to connect the Printer to the host will be either a straight cable or a null modem cable This cable connects the DB 25 connector labeled Serial Port on the back of the Printer to the serial data connector on the host device The pin configuration of the Printer for most descriptions of the RS 232C in...

Страница 30: ...nect the Printer to the CRT with the cable number 556000 and turn on switch 7 at the rear of the Printer Next plug the Module into the slot on the side of the Printer to store label formats on the Module For a detailed explanation of the operation of this configuration refer to Chapter 3 Creating Labels Using Internal Batch Software PC Connection A cable should be selected refer to Table 2 1 and c...

Страница 31: ...icomputer Connection Connecting the Printer to most minicomputers is similar to connecting to a PC Most minicomputers made by Digital Equipment Hewlett Packard Unisys etc have ASCII RS 232C serial ports similar to PCs Interfacing to IBM systems sometimes requires a protocol converter The cable you select for connecting the Printer to a minicomputer will vary depending on the type of computer syste...

Страница 32: ...so interface converters combining two functions into one box Many of these products are available from the manufacturer of your computer equipment or your local reseller Please note that additional commands may be needed to control the protocol converter you select for your data interface 2 4 Switch Settings There are eight switches located on the back of the Printer as shown in Figure 2 3 The fun...

Страница 33: ...off off off off on on on SW 2 off off on on off off on SW 3 off on off on off on on Table 2 2 Baud Rate The Printer can accept 7 or 8 bit data while ignoring parity It also requires at least one stop bit This configuration assures the highest degree of compatibility with most serial devices even if the data format arrangement of the host cannot be modified Switch SW 4 located on the back of the Pr...

Страница 34: ... up printing With the sensor installed and enabled the Printer will not print the next label until the last label printed has been removed from the Printer Switch SW 7 Enables the Internal Batch Software Program This program is explained in Chapter 3 There is a software command that will perform the same option as this switch STX g Command Switch SW 8 Controls the optional Cutter SW 5 Prodigy Comp...

Страница 35: ...Setting Up Your Printer DMX 400 430 Operator s Manual 25 ...

Страница 36: ... program The program uses two screens for creating modifying labels and printing labels A system maintenance screen is included for printing test labels copying and formatting memory modules and performing several other functions Internal batch modules can store up to 200 label formats per Flash Module and each can hold up to 128K of memory shared between label formats and graphic images pictures ...

Страница 37: ...the Printer and the LINK CRT terminal Note The Printer connects to the LINK MAIN port not the LINK parallel port 2 Check LINK CRT Settings The LINK CRT is shipped ready for use with the Printer and the settings are pre set and should be changed only when necessary If the terminal s settings have been changed since shipment from the factory follow the terminal s set up procedure to reset all defaul...

Страница 38: ...for use with PCs To use the CRT turn DIP Switch S1 7 to the on position and insert the 256K Flash Module into the Printer before turning the power on Plug the module into the module slot as described in Section 1 8 Ensure that the lettering is facing toward the front of the Printer When the Printer is turned on it will recognize that the module has been formatted as an Internal Batch Software Modu...

Страница 39: ...itch to the off position Label formats cannot be sent to the module if the switch is in the on position To prevent accidental changes or modifications to formats turn the write protect switch back to the on position 4 Verify Setup Power Up and Load Media Check that all connections are made and that DIP Switch S1 is correctly configured Turn on the CRT and Printer power switches Press the F1 key on...

Страница 40: ...eate modify label screen Alphanumeric fonts are 0 through 9 bar codes with human readable interpretation lines are uppercase A through R except P Postnet Bar codes without human readable interpretation lines are lowercase a through r all fonts and bar codes can be magnified in height and width Menu Screens The following three menu screens are available in the Printer s internal labeling software p...

Страница 41: ...er the name of an existing label already in memory and press the Enter key A new label will be created with the same data as the source label which allows immediate editing of the new label format The F3 Copy feature will also copy the current field to the next field when the cursor is at the farthest left position of the create modify label screen F4 Kill Used in the create modify label screen on...

Страница 42: ...ll look like this PRINT ADJUSTMENTS HEAT FACTOR 10 PRINT SPEED G SLEW SPEED K DOT PATTERN 1 X 1 LABEL ADVANCE 02 20 FORM EDGE OFFSET 02 20 ROW OFFSET 00 00 COLUMN OFFSET 00 00 COUNT BY 01 MAX LABEL WIDTH 04 10 MAX LABEL LENGTH 12 00 CONTINUOUS FORMS NO ACTIVE BUFFERS 1 2 01 CUT BY PER CUT 0001 SENSOR TYPE EDGE Figure 3 1 ALT P Screen Use the arrow keys to move from one position to the next Key in ...

Страница 43: ...ctive E E or R Table 3 2 Print Parameters If ALT P parameters are changed while in the create modify label screen the changes are saved with the label format If they are changed in the print label screen they are not saved and will affect only the current print job Changing parameters in the print label screen is useful when testing a new label to determine optimum print parameter settings for tha...

Страница 44: ...her Important Keys Several other keys are used in the editing and printing steps and are described below Return Enters an answer for the prompt and moves the cursor to the next position if the answer is acceptable Arrow Keys Used to move the cursor left right up and down in the create modify and print screens Up and down arrows in the create screen are restricted to the ROT position ESC Ends the f...

Страница 45: ...eating a new label is as follows 1 Power up the CRT terminal with the switch on the front of the unit Turn the Printer on with the power switch located in the back of the Printer The CRT screen will look like this PRINT LABEL MODULE NAME ________________ LABEL NAME ________________ QUANTITY ________________ Figure 3 2 Print Label Screen Header Press the F1 key and the screen will look like this CR...

Страница 46: ...t a time A sample label format is illustrated in Figure 3 4 To create a label press the F1 key to return to the create modify label screen The cursor will be in the label name position CREATE MODIFY LABEL MODULE NAME ________________ LABEL NAME ________________ ROT FNT XW XH BH ROW COL TYPE DATA PROMPT 1 2 2 2 0 00 03 70 00 20 D NYLON INSULATED TOGGLE SWITCH 1 X 1 1 0 00 03 60 00 10 D B37004000300...

Страница 47: ...Creating Labels Using Internal Batach Software DMX 400 430 Operator s Manual 37 Figure 3 4 Sample Label Format ...

Страница 48: ...ons Valid responses to the ROT prompt include 1 0 degrees 2 90 degrees 3 180 degrees 4 270 degrees 5 In the FNT position enter the type of font you want to print This can be an alphanumeric font or a bar code Enter one of the following An alphanumeric font type followed by the return key Choices are 0 through 8 See Appendix C for examples of each available font type and for the actual printed size...

Страница 49: ...drawing Later in the data prompt position the format for lines or boxes must be entered Y is another special font choice that is not actually a font The Y font selects a graphic image that has already been loaded into the memory module If this font is selected enter the name of the graphic image in the data prompt position This name must be uppercase characters when printing an image If any letter...

Страница 50: ...creen Enter the desired XW dimension and press the return key The cursor will move to the XH position 7 Enter the desired XH dimension The default value for fonts is 1 The default value for element bar codes such as UPC or code 128 is 1 For ratio based bar codes the default value is 1 If you wish to magnify the height of a font valid responses are 1 through 9 and A through O The default value is 1...

Страница 51: ...elds the default value is 0 40 10 mm For all alphanumeric fonts the value is set at 0 00 0 mm Enter the desired bar height and press the return key The cursor will move to the Row position When a 9 is in the FNT position it designates a smooth font The actual point size is determined by a smooth font value in the BH position The font ranges are listed in Table 3 3 below Smooth Font Valid BH Ranges...

Страница 52: ... the bottom of the field For example if using font 6 the measurement will be to the bottom of the alphanumeric letters If using a bar code the measurement will be to the bottom of the bar code s human readable line If the bar code being printed does not have a human readable line measure to the bottom of the bars When rotating a bar code or alphanumeric field the row measurement is specified as th...

Страница 53: ...r case characters Press the P key to signify that this is a prompt Any data typed in the data prompt position will reappear on the print label screen This allows a label format to be set up ahead of time but with the ability to change variable information every time that format is printed For example if you are printing inventory labels information like the company name date and factory location i...

Страница 54: ... Key to signify a comment Any data entered in the data prompt position will appear on the print label screen as a comment This function is a useful way to give the operator special instructions such as how to load a particular type of media for the labels to be printed Comment fields do not affect the printing of the label Press the R Key to request a repeat of the previous field s data Press the ...

Страница 55: ... of line vvv vertical height of line Lines lhhhhvvvv l l specifies line drawing hhhh horizontal width of line vvvv vertical height of line Note Reverse printing is accomplished by printing a very high or wide solid line Text placed at the same coordinates inside the line is reversed with white letters on a black background Boxes Bhhhvvvbbbsss B B specifies box drawing hhh horizontal width of box v...

Страница 56: ...ll character It can be any character including a space For example if is entered all insignificant characters will be filled with nn Increment value desired If 01 is entered it will increment by ones i e 1 2 3 etc nn can be any value up to 99 An entry of 02 will print like this 02 04 06 08 10 Once in the print label screen the operator is prompted for an initial increment or decrement value The va...

Страница 57: ...ple Time and date string data is selected by using characters A through Z and a through f as shown in Table 3 4 in order to retrieve data from the Printer s internal clock w W W W m m M M M M M M M M M d A B C D E F G H I J K L M N O P d y y y y h h H H n n a a j j j Q R S T U V W X Y Z a b c d e f Table 3 4 Time and Date Information Format w Day number 1 Monday W Day of the week name mm 2 digit m...

Страница 58: ...mation press the return key The cursor will move to the next line on the screen for another field of information Enter additional fields of information as desired To print a sample label press the ALT X key and the print screen will appear with a quantity of 0001 Press Enter again and a sample label will be printed The create modify label screen will return After all fields are completed press the...

Страница 59: ...the label name you entered you will receive an error message and will need to re enter the label name When in the label name position you can use the F2 key LIST to list all of the names available in the currently installed memory module 2 Enter a number not more than four digits long to indicate the quantity of labels you wish to print and press the return key The maximum number of labels per run...

Страница 60: ...p b or you can stop the run by pressing the up arrow key to move the cursor back to the label name position Press the F1 key to re edit your format in the create modify label screen b If you do not need a sample press the N key for no or use the return key The number of labels you requested will be printed After the print job request is sent to the Printer the cursor will move back to the label na...

Страница 61: ...ENANCE 1 TEST AND FORMAT MODULE 2 COPY MODULE 3 METRIC NO 4 PRINT TEST LABEL 5 SYSTEM TEST LABEL 6 EDIT MODULE NAME 7 RESET PRINTER 8 EXIT TO RS 232C SYSTEM 9 PACK MODULE DATA ENTER NUMBER ________ Figure 3 6 System Maintenance Menu To exit the screen press the Esc key All system maintenance screen choices are explained below Test and Format Module Used to format or reformat the memory of a Flash ...

Страница 62: ...er settings and checks both ROM and RAM Prints a Printhead test label after the system test Edit Module Name This will allow you to change the name of the module Reset Printer This is the same as the SOH command in the standard printer mode If switch 7 is on then the internal batch will take over Exit To RS 232C System This is the same as turning Switch 7 off and resetting the Printer You can use ...

Страница 63: ...abel Commands Command Valid Inputs ROT 1 2 3 and 4 FNT Fonts 0 through 8 smooth font 9 Human Readable Bar Codes Uppercase A through R except P Postnet non human readable bar codes lowercase a through r X Boxes and Lines Y Graphics XW 1 through 9 and A through O XH 1 through 9 and A through O BH 0 00 to 9 99 ROW 00 00 to 99 99 COL 00 00 to 04 10 TYPE D Data P Prompt C Comment R Repeat T Time and Da...

Страница 64: ...20 050 to 999 Form Advance Back Feed 220 Form Edge Offset 20 Row Offset 000 000 to 999 Column Offset 000 000 to 410 Update Count on 01 01 to 99 Max Label Width 410 050 to 410 Max Label Length 1200 0500 to 9999 Cut By Amount 0001 0001 to 9999 Sensor Type E E or R 3 6 3 Special Keys Key Function F1 Esc Switch F2 List F3 Copy F4 Kill F5 ALT S System Maintenance F6 ALT P Print Parameters Screen F7 ALT...

Страница 65: ... Commands In order to be ready for a command sequence the Printer must first receive a special character called an attention getter this character informs the Printer that it is about to receive a command and the type of command it will be Immediate Commands System Level Commands and Font Loading Commands each have their own attention getter The attention getter character is followed by a command ...

Страница 66: ... of all types must be in this sequence 1 Attention Getter 2 Command Character 3 Parameters that must be entered by the user if any Command Character Must Enter Parameters Printer Responds Command N Y Reset A N Y Send ASCII status string B N N Toggle pause C N N Cancel D N N SOH shutdown E N Y Send batch quantity F N Y Send status byte Table 4 2 Immediate Commands ...

Страница 67: ...tinuous paper length cnnnn length of paper to feed per label d Set Printer to double buffer mode Used to print a label while a second is formatting in memory E Set quantity for stored label Ennnn Set Quantity for stored label e Select edge sensor Used for see through media sensing F Form feed Feeds one label at a time f Set form stop position Backfeed Set distance to peel tear off position fnnn 3 ...

Страница 68: ...d speed Sx x C I 2 5 ips 400 Sx x C K 2 6 ips 430 s Set up for one print buffer Set for 1 dot buffer processing Use for full length dot buffer processing T Printhead dot pattern test label t Test RAM memory module Must be in Test Mode a bbbK Module Good bbb 256 or 512 for size of module U Label format field replacement V Software switch settings Vn n 4 Label Present 2 Internal Batch 1 Cutter Enabl...

Страница 69: ... E Terminate field generation and print label G Place data in global register H Enter heat setting The amount of heat applied per dot row can be used to help control print quality Hnn nn 2 digits 1 20 10 is nominal and default m Set metric mode The Printer must be reset in order to return to standard measure M Set mirror image mode Mirror Images current formatted label M must be re sent to cancel ...

Страница 70: ...er ii Data added to field Make last field entered decrement alphanumeric pii Make last entered field decrementing 0 Z p Zero fill character ii Data subtracted from field Set count by amount nn Set count by amount nn 2 digits Skip of labels before updating count fields and time fields Table 4 4 Label Formatting Commands Continued There are two special commands used by the Printer the STX S Recall G...

Страница 71: ...in Table 4 6 CC P PR Description c D N N Assign Font ID Number ID Number 100 to 999 s W Y N Font Descriptor c E N N Character Code ASCII Value of Character s W Y N Character Download Data Bytes of Bit mapped Data Table 4 6 Font Loading Commands CC Command Character P Must Supply Parameters Y N PR Printer Responds Y N 4 2 Programming Examples STX L CR H07 CR D11 CR 19110080100002510K OHM 1 4 WATT C...

Страница 72: ...to narrow bar ratio of 3 1 and can be used to print any of the bar codes shown in Appendix C by altering the example s fields STX L CR D11 CR 1A93040001501000123456789 CR 121100000000100Barcode A CR E STX L Syntax L on line 1 is used to enter the label formatting mode Figure 4 2 Example line 3 Figure 4 3 Example line 4 ...

Страница 73: ...nt quality when using media other than the recommended 5 mil stock It also provides basic ideas to help identify common installation and communication interfacing problems If there is any doubt about your ability to perform the procedures outlined in this chapter contact a qualified service technician before making any adjustments ...

Страница 74: ...ead For example low cost direct thermal stocks have high reaction temperatures therefore it takes a great deal of heat to make clear images on this type of paper The Printer has two ways to compensate for this first set the burn time to a higher value by using the H Label Formatting Command This causes more heat to be transferred into the media and consequently generates a darker image second adju...

Страница 75: ...n the Printhead is aligned with thermal transfer stock the Printhead is forward on the roller so that the ribbon will separate from the label while the wax ink is still liquid ensuring good print quality With direct thermal stock the Printhead burn line needs to be further back on the roller where there is more contact with the roller This causes heat to transfer to the paper more efficiently 5 2 ...

Страница 76: ...Turning the screws 1 2 turn counter clockwise will move the Printhead 0 012 0 305 mm forward Likewise a 1 2 turn clockwise will move the Printhead back 0 012 0 305 mm Therefore only a small adjustment of even a 1 4 turn will cause a big difference in print quality Caution Do not turn the head adjustment screws more than 2 complete turns in either direction Damage to the Head Mount Assembly will re...

Страница 77: ...Rotate the Media Guide to the up position and slide the Media Guide in or out until the inside edge of the stock is gently resting against the inner Media Guide 5 3 2 Ribbon Feed and Tracking Adjustments Complete the following steps to adjust the ribbon feed and tracking Turn the power switch on and use full width paper and ribbon for this adjustment Install a thermal transfer ribbon media in the ...

Страница 78: ... it travels from the Ribbon Supply Hub The ribbon should also be adjusted so that the tension is even across the entire width of the ribbon 4 Once the Ribbon Shield is properly positioned tighten the left screw that supports the Ribbon Shield to the Printhead Mount Assembly Re check the ribbon travel to make certain that the ribbon tension is even across the entire width of the ribbon 5 Feed three...

Страница 79: ...y and premature wear The Head Support Plate needs to be engaged only when the media width is less than 3 5 89 mm The Printer s Printhead support requires adjustment if media widths of 3 5 89 mm or less are used To make this adjustment complete the following steps 1 Loosen the two mount screws that fasten the Head to the Support Plate leaving the screw only slightly snug 2 Load the media and engage...

Страница 80: ...roubleshooting skill Possible problem situations and potential solutions are listed in this section While not every situation is addressed you may find some of these tips helpful After the corrective action is taken press the feed switch to clear the alarm Contact a qualified service technician for problems that persist or are not covered in this section ...

Страница 81: ...al labels at once The labels are incorrectly loaded see the loading instructions on the inside cover of the Printer or Section 1 6 1 The Media Sensor may be out of adjustment The Media Sensor or Media Sensor Circuitry may be defective call for service Erratic printing The Printer is in the test mode Reset the Printer via software or simultaneously press the cancel and pause switches or turn the Pr...

Страница 82: ...ther label The label is formatted too close to the top edge of the form Leave white space equal to 8 dot rows at the top of the label approx 02 5 mm Check operation of the Top of Form Sensor Unable to print in rotation 4 The characters are formatted outside the dimensions of the label Check that the row column values provide enough room for the height of the characters or bar code to be printed Pr...

Страница 83: ...Make sure that the dull side side with ink is facing the paper The labels are installed incorrectly A bad ribbon paper is resulting in an insufficient amount of friction between paper and ribbon Ensure that the correct type of ribbon is being used Label advances 12 inches before a fault indication The labels are installed incorrectly A hardware problem may exist call for service The Media Sensor m...

Страница 84: ...Troubleshooting 74 DMX 400 430 Operator s Manual ...

Страница 85: ...se abrasive cleansers or solvents Drive Roller Print quality may be affected if the drive roller becomes contaminated with grit label adhesive or ink To clean the Drive Roller complete the following steps 1 Remove the Tear Bar Assembly see Figure 1 4 2 Turn the Head Lift Lever to raise the Printhead to the up position 3 Dampen a clean soft cloth with Isopropyl Alcohol and wipe off any debris from ...

Страница 86: ...ded or labels that contain spots or light streaks Once you notice these signs follow the steps below to clean the Printhead 1 Turn off the power and unplug the Printer 2 Raise the cover and turn the Head Lift Lever to the up position 3 Dampen a cotton swab with isopropyl alcohol and insert into the Printhead as shown below Gently rub the underside of the Printhead with the moistened swab Figure 6 ...

Страница 87: ...B 43 2B K 75 4B k 107 6B FF 12 0C 44 2C L 76 4C l 108 6C CR 13 0D 45 2D M 77 4D m 109 6D SO 14 0E 46 2E N 78 4E n 110 6E SI 15 0F 47 2F O 79 4F o 111 6F DLE 16 10 0 48 30 P 80 50 p 112 70 DC1 17 11 1 49 31 Q 81 51 q 113 71 DC2 18 12 2 50 32 R 82 52 r 114 72 DC3 19 13 3 51 33 S 83 53 s 115 73 DC4 20 14 4 52 34 T 84 54 t 116 74 NAK 21 15 5 53 35 U 85 55 u 117 75 SYN 22 16 6 54 36 V 86 56 v 118 76 ET...

Страница 88: ...EA ï 139 8B 1 2 171 AB 203 CB Ù 235 EB î 140 8C 1 4 172 AC 204 CC ý 236 EC ì 141 8D 173 AD 205 CD Ý 237 ED Ä 142 8E 174 AE 206 CE 238 EE Å 143 8F 175 AF 207 CF 239 EF É 144 90 176 B0 ð 208 D0 240 F0 æ 145 91 177 B1 Ð 209 D1 241 F1 Æ 146 92 178 B2 Ê 210 D2 242 F2 ô 147 93 179 B3 Ë 211 D3 3 4 243 F3 ö 148 94 180 B4 È 212 D4 244 F4 ò 149 95 Á 181 B5 213 D5 245 F5 û 150 96 Â 182 B6 Í 214 D6 246 F6 ù 1...

Страница 89: ... SW 2 off off on on off off on SW 3 off on off on off on on Table B 1 Baud Rate SW 4 Data Bits Parity Stop Bits on 7 None 2 off 8 None 1 Table B 2 Word Length SW 5 Prodigy Compatible On Prodigy Off Allegro SW 6 Present Sensor On Enabled Off Disabled SW 7 Internal Batch Software On Enabled Off Disabled SW 8 Cutter On Enabled Off Disabled Table B 3 Options ...

Страница 90: ...to operate properly Signal Pin TX 2 RX 3 BUSY 20 Ground 7 Jumper 4 to 5 Shield 1 Table B 1 I O Port Wiring When the Printer is turned on it will default to pre determined interfacing parameters The default values are in Table B 2 Parameter Default Value BAUD 9600 Data Bits 8 Parity None Stop Bits 1 Table B 2 Printer Default Communication Parameters Altering the switch positions of Dip Switch S1 on...

Страница 91: ...lpha names will print barcodes with human readable interpretations Lowercase alpha names will print barcodes only Fonts Fonts 0 through 8 use the slash zero Ø conventions for distinguishing between the zero and the alphabetic O The slash can be removed with the label formatting command Z These fonts are non proportional monospaced fonts all of the characters take up the same amount of space when p...

Страница 92: ...168 225 7 32 126 8 32 48 57 60 62 67 69 78 83 84 88 90 9 32 126 128 169 171 173 181 184 189 190 198 199 208 216 222 224 237 241 243 246 250 Table C 1 Valid Human Readable Font ASCII Characters The tables below lists the font sizes The numbers indicate the number of dots DMX400 FONT HEIGHT WIDTH SPACING Font 0 7 5 1 Font 1 13 7 2 Font 2 18 10 2 Font 3 27 14 2 Font 4 36 18 3 Font 5 52 18 3 Font 6 64...

Страница 93: ...eric upper and lower case Font 1 145 character upper and lower case alphanumeric w descenders and ascenders Font 2 138 character alphanumeric upper and lower case Font 3 62 character alphanumeric uppercase Font 4 62 character alphanumeric uppercase Font 5 62 character alphanumeric uppercase ...

Страница 94: ...Available Fonts and Barcodes C 4 DMX400 430 Operator s Manual Font 6 62 character alphanumeric uppercase Font 7 OCR A size I Font 8 OCR B size III ...

Страница 95: ...ailable Fonts and Barcodes DMX400 430 Operator s Manual C 5 Font 9 Internal Triumvirate font Point sizes are selected by the number in the bar code height field Fonts 4 and 5 are only available on the 430 ...

Страница 96: ... 45 58 65 68 2 1 3 1 J Varies M 10 48 57 Numeric only 2 1 3 1 K Up to 14 M 10 48 57 Numeric only Option is Last Character for Second M 11 Checksum 2 1 3 1 L 13 M 10 48 57 Numeric only 2 1 3 1 M 2 Yes 48 57 Numeric only 2 1 4 1 N 5 Yes 48 57 Numeric only 2 1 4 1 O Varies No 35 38 42 58 65 90 97 122 2 1 4 1 P Varies Yes 48 57 Numeric only Same as Fonts Q 19 Yes 48 57 Numeric only 2 1 4 1 R 18 Yes 48...

Страница 97: ...nd Barcodes DMX400 430 Operator s Manual C 7 Barcode A Code 3 of 9 Barcode B UPC A Barcode C UPC E Barcode D Interleaved 2 of 5 Barcode E Code 128 Barcode F EAN 13 Barcode G EAN 8 Barcode H Health Industry Barcode HBIC ...

Страница 98: ...al Barcode I Codabar Barcode J Interleaved 2 of 5 w modulo 10 checksum Barcode K Plessey Barcode L Interleaved 2 of 5 w modulo 10 checksum and shipping bearer bars Barcode M 2 Digit UPC addendum Barcode N 5 Digit UPC addendum Barcode O Code 93 Barcode p Postnet ...

Страница 99: ...s and Barcodes DMX400 430 Operator s Manual C 9 Barcode Q UCC EAN Code 128 Barcode R UCC EAN Code 128 KMART NON EDI Barcode S UCC EAN Code 128 Random Weight Barcode T Telepen Barcode u UPS MaxiCode Barcode z PDF 417 ...

Страница 100: ......

Страница 101: ...nd the command sequence and therefore terminated the command interpreter Uppercase R This code is sent every time the Printer is turned on It signals that there was a hardware reset Uppercase T This code signals that there was a software reset A software reset results from sending the SOH command sequence to the Printer or by doing a front panel reset BELL HEX 07 This is usually returned on a corr...

Страница 102: ...D 2 DMX400 430 Operator s Manual ...

Страница 103: ...Pin DB9S RS 232 556002 Printer to PC 25 Pin DB25S RS 232 899516 Printer to PC Parallel Port DB25P Table E 1 Printer Interface Cables Pin Description 1 Chassis Ground Shield 2 TXD RS 232 3 RXD RS 232 4 RTS 4 7k ohm to 5VDC 5 CTS input 7 Signal Ground 9 TXD RS 422 10 TXD RS 422 18 RXD RS 422 19 RXD RS 422 20 DTR output Table E 2 Printer Pin Connections ...

Страница 104: ...XM Figure E 1 Null Modem Cable MXM Note Cable is used for typical connection to other DCE equipment with Xon Xoff flow control STRAIGHT CABLE MM Figure E 2 Straight Cable MM Note Cable is used for typical connection to other DCE equipment with Xon Xoff flow control ...

Страница 105: ...r Note Cable is used for connection to a PC compatible with DB25P communication ports Flow control is either Xon Xoff or CTS DTR PC DB9P TO 400 430 Figure E 4 PC DB9P to Printer Note Cable is used for connection to a PC compatible with DB9P communication ports Flow control is either Xon Xoff or CTS DTR ...

Страница 106: ...he adapter is a one way communication self powered device No external power source is required The adapter has a sophisticated microprocessor built into the head assembly that converts standard Centronics parallel to RS 232 serial communication This cable is useful when using the Printer with a PC that has only a parallel Printer port available Figure E 5 Centronics Parallel Interface Converter Ca...

Страница 107: ...peed DMX 400 2 0 4 0 51 mm 102 mm per second DMX 430 2 0 6 0 51 mm 152 mm per second Barcode Modulus DMX 400 5 mil 110 mil 005 110 X dimension in picket or ladder orientation DMX 430 3 mil 110 mil 0034 110 X dimension in picket or ladder orientation Maximum Print Width DMX 400 4 1 104 mm DMX 430 4 0 101mm White Space Slew Rate DMX 400 2 0 4 0 51mm 102 mm per second DMX 430 2 0 8 0 51mm 203 mm per ...

Страница 108: ... Label 400 200 5K data per label maximum 430 400 10K data per label maximum Minimum Dot Size 400 0 005 0 127 mm square 430 0035 0 075 mm square Optional Dot Sizes 400 0 010 0 25mm vertical 0 015 0 38mm vertical 0 010 0 254mm horizontal 430 007 0 176mm vertical 0 010 0 252mm vertical 007 0 178mm horizontal Label Backfeed For use with the optional cutter Internal Rewind For use with the optional Pee...

Страница 109: ... PCL4 compatible font can be downloaded to the Printer Character Density 33 83 CPI in font at 1x 0 70 CPI in font 6 at 8x Font Expansion Rotation All fonts are expandable vertically and horizontally up to 8x fonts Graphics can be printed in four directions 0 90 180 and 270 Barcodes Code 39 Interleaved 2 of 5 Code 128 Codabar LOGMARS UPC A and UPC E EAN 8 and EAN 13 MSI Plessey Universal Shipping C...

Страница 110: ...o 95 non condensing Ventilation Free air movement Dust Non conducting non corrosive Electromagnetic Radiation Moderate RF fields can be tolerated Grounding Unit must be connected to a properly grounded receptacle Power Source 115 230 VAC 10 single phase 50 60 Hz Physical Dimensions 8 8 H x 9 5 W x 16 6 D 224mmH x 241mmW x 422mmD Weight 23 lbs 10 4 kg ...

Страница 111: ... 50 13mm to 18 457mm Thickness 0 0025 0 0635mm to 0 0100 0 254mm Type Roll fed die cut continuous or fan folded labels tags or tickets most direct thermal or thermal transfer materials Supply Roll 8 203mm maximum diameter on 1 5 38mm to 3 76mm cores Optional Front Rewind 8 152mm maximum O D capacity full supply roll Internal Rewind 4 of label backing ...

Страница 112: ...r infrared scalable paper thermal ticket tag stock thermally sensitive plastic stock Thermal Transfer Ribbons Standard widths are 25mm 38mm 51mm 64mm 76mm 89mm 110mm 1182 360m length Media Sensing Moveable see through for die cut labels and reflective for tags with black striping Note The reflective sensor mark must be carbon based The sensor is infrared and will reflect off of a plain black mark ...

Страница 113: ...els 99 99 0 100 D Label length 99 99 0 500 E Backing thickness 0 005 0 0023 F Label thickness 0 005 0 0023 G Width of sensor opening 0 500 0 200 H Distance from edge of Media to edge of sensor opening 2 250 0 200 I Reflective sensor mark width 4 00 1 000 K Reflective sensor mark length 99 99 0 100 J Distance between reflective mark 99 99 0 500 Units of measure are in inches Table F 1 Media Dimensi...

Страница 114: ...ransfer Rear communications DIP switch SW I and darkness potentiometer Communications Interfacing Communications IEEE RS 232C IRS 422 at 300 600 1200 2400 4800 or 9600 baud Character Set ANSI ASCII character set Word Length Selectable 7 bit or 8 bit data format Handshaking XOn XOff in receive mode only and CTS DTR Input Buffer Approximately 7000 bytes Off is transmitted and DTR goes low when 400 b...

Страница 115: ...for which they were manufactured This warranty also does not cover loss damages resulting from accident or damages resulting from unauthorized service Thermal Printhead This warranty is limited to a period of 365 days or 1 000 000 linear inches of use whichever comes first for the DMX 400 430 Thermal Printhead This 365 day warranty is valid only if a Datamax approved thermal or thermal transfer la...

Страница 116: ...d by Datamax shall be subject to Datamax s confirmation that such product meets Datamax warranty In the event of a defect covered by its warranty Datamax will return the repaired or replaced product to the Purchaser at Datamax s cost With respect to a defect in Hardware covered by the warranty the warranty shall continue in effect until the end of the original warranty period or for sixty 60 days ...

Страница 117: ...r hereunder shall in no event exceed the total amounts paid to Datamax hereunder by the purchaser for a defective product In no event shall Datamax be liable to the purchaser for any damages resulting from or related to any failure or delay of Datamax in the delivery or installation of the computer hardware supplies or software or in the performance of any services Some States do not permit the ex...

Страница 118: ...G 4 DMX400 430 Operator s Manual ...

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