Troubleshooting Information
Diagnosis Steps
If your server does not power up or powers up but does not complete the POST,
answer the questions in the following table to determine appropriate actions based on
the symptoms observed. Based on the answers you give, you will be directed to the
appropriate table immediately following. This table outlines possible reasons for the
problem, options available to assist in diagnosis, possible solutions available, and
references to other sources of information.
Table E-1: Diagnosis Steps
Question Action
Question 1: Did the power supply
turn on?
If yes, go to Question 5.
If no, refer to Table E-2 for details. Continue to Question 2.
Question 2: Is the front panel
system power LED on?
If off, continue to Question 3.
If amber, go to Question 4.
Question 3: Is the auxiliary power
LED on?
If yes, continue to Question 4.
Question 4: Are any of the system
interconnect LEDs on?
Question 5: Is the IMD on, or does
the server have video?
If yes, the IMD or monitor is available for diagnosis.
Determine the next action by observing POST progress and
error messages. Refer to the
HP Servers Troubleshooting
Guide
for a complete description of each POST error
message.
Question 6: Are either of the
Processor Board attention LED’s
located on the front bezel
illuminated?
If no, continue to Question 7.
continued
E-4
HP ProLiant DL760 Generation 2 Server User Guide
HP CONFIDENTIAL
Writer: Jennifer Hayward File Name: o-appe Troubleshooting Information.doc
Codename: Pioneer Part Number: 201264-002 Last Saved On: 6/17/03 10:42 AM
