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HP CL2100 G3 407S, Руководство пользователя и по обслуживанию

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HP CL2100 G3 407S Скачать руководство пользователя страница 87

 

Diagnostic flowcharts

  87 

 

Be sure legacy support for USB is enabled in the BIOS. 

 

Replace the device with a known working equivalent device (another similar mouse or keyboard). 

 

Restart the system and determine if the input device functions correctly after the server restarts. 

Cable problems 

Unwarranted driver failures while using an older mini SAS cable. If using an older cable that is near the 
life expectancy, replace the Mini SAS cable. 

Software problem troubleshooting 

The best sources of information for software problems are the operating system and application software 
documentation, which might also point to fault detection tools that report errors and preserve the system 
configuration. Other useful resources include the drivers matched with the operating system. 

Use either utility to gather critical system hardware and software information and to help with the problem 
diagnosis. 

Operating system problems and resolutions 

Operating system problems 

1.

 

Acting system locks up 

o

 

Scan for viruses with an updated virus scan utility. 

o

 

Review the system event log. 

o

 

Review the BIOS log. 

o

 

Gather the BMC SEL information for review, if needed. 

2.

 

Errors are displayed in the error log 

Follow the information provided in the error log, and then see the operating system documentation. 

3.

 

Problems occur after the installation of a service pack 

Follow the instructions for updating the operating system. 

Operating system updates 

Use care when applying operating system updates (Service Packs, drivers, and patches). Before updating 
the operating system, read the release notes for each update. If you do not require specific fixes from the 
update, HP recommends that you do 

not

 apply the updates. 

If you decide to apply an operating system update: 

1.

 

Perform a full system backup. 

2.

 

Apply the operating system update, using the instructions provided. 

3.

 

Install the current drivers. 

If you apply the update and have problems, please contact with FXN FAE. 

Содержание CL2100 G3 407S

Страница 1: ...ation and maintenance procedures diagnostic tools specifications and requirements for hardware components and software This guide is for an experienced service technician HP assumes you are qualified in the servicing of computer equipment trained in recognizing hazards in products and are familiar with weight and stability precautions ...

Страница 2: ...ithout notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein ...

Страница 3: ... hot swappable HDD assembly 19 Installing the hot swappable hard disk drive assembly 19 Removing the hard disk drive module 19 Installing the HDD module 20 Power supply unit PSU 20 Removing the PSU 20 Installing the PSU 21 Expander board 22 Removing the expander board 22 Installing the expander board 23 Hard disk drive backplane 23 Removing the hard disk drive backplane 23 Installing the HDD backp...

Страница 4: ... in 46 Updating the firmware 47 BIOS settings 51 BIOS setup menus 52 POST error message 52 Entering the pop up boot menu 53 Entering PXE boot 53 Entering the BIOS setup menu 53 BIOS beep codes 54 BIOS maintenance 54 Checking the FW version 58 Checking the BIOS version using Linux 58 Checking the BIOS version using the BIOS setup utility 58 Checking the BMC version using Linux 59 Checking the BMC v...

Страница 5: ...d resolutions 87 Application software problems 88 ROM problems 89 Battery replacement 91 Firmware update tools 92 Firmware and drivers support 93 Firmware list 93 System board programming data 93 HDD backplane 93 HBA RAID card 93 Device drivers 93 Regulatory information 94 Safety and regulatory compliance 94 USA FCC verification notice 94 Class A 94 Notices for Canada Avis Canadien 94 Japanese Vol...

Страница 6: ...5 Информация о безопасности 107 Warnings and cautions 108 Warnungen und Vorsichtsmaßnahmen 109 Предупреждения и меры предосторожности 110 Electrostatic discharge 111 Elektrostatische Entladungen 112 Электростатический разряд 113 Specifications 115 Environmental specifications 115 Mechanical specifications 115 Support information 116 Before you contact HP 116 ...

Страница 7: ...r HBA card 3 System board 4 Fixed power supply 5 Add on card FHHL 6 OCP mezzanine card 10G SFP port 2 7 Riser card 1U slot 8 DDR4 DIMM 16 9 CPU 2 10 Air baffle 11 Heat sink 2 12 SASmezzanine card 13 System fan 40x40x56mm 5 14 2 5 HDD carrier 8 15 2 5 fixed SSD 16 Asset tag and HDD sequence label 17 Front control panel ...

Страница 8: ...anel components Item Description 1 Front panel 2 SSD module 3 2 5 SAS SATA HDD carriers 8 Rear panel components Item Description 1 COM 2 VGA 3 USB 2 0 2 4 RJ45 10M 100M 5 RJ45 x 4 SKUA 0 SKUB 4 SKUC D 2 10M 100M 1000M 6 UID button 7 10Gb SFP optional 8 Power supply unit 9 PCIe card ...

Страница 9: ...vity LED Green Flashing LAN1 data transfer Off LAN 1 no data transfer LAN 2 Activity LED Green Flashing LAN 2 data transfer Off LAN 2 no data transfer LAN 3 Activity LED Green Flashing LAN 3 data transfer Off LAN 3 no data transfer LAN 4 Activity LED Green Flashing LAN 4 data transfer Off LAN 4 no data transfer Power LED Green On System powered up Off System powered down or in standby mode Power s...

Страница 10: ...EDs LED Indicator LED Color Description Activity LED Blue On HDD Present without data transfer Flashing HDD data transfer Off HDD no power or not present Fault LED Red On HDD broken or Raid broken Flashing HDD Raid rebuilding Off HDD working well Board LEDs See the following illustration to locate the LED indicator for RJ45 SFP and PHY Management network Item Description 1 LAN 2 4 Link Speed LED 2...

Страница 11: ...n 11 Item Description 1 10G SFP Up LED 2 10G SFP Down LED Item Description 1 PHY Left LED 2 PHY Right LED See the following illustration to locate the system board LED indicator Item Description 1 PHY LED 2 LAN LED 3 LAN LED ...

Страница 12: ...artbeat LED P3V3_AUX Green Flashing BMC is ready Off BMC is not ready LAN_0 1 LAN_2 3 P3V3_AUX Green Right On LAN link up but no activity Green Right Flashing LAN link up and activity Right Off LAN link down Green Left On Green link speed is 1000Mbps Orange Left On Amber link speed is 100Mbps Left Off Off link speed is 10Mbps MGNT LAN LED P3V3_AUX Orange Left On Amber link speed is 100 10Mbps Gree...

Страница 13: ...er 5 6 8pin Processor0 power 7 MiniSAS connector 2 8 SAS mezzanine connector 9 24pin main power 10 Front USB connector 11 SATA3 0 SATA DOM 12 SATA3 0 13 Front control connector 14 OCP mezzanine card slot 15 PCIe slot 3 PCIe slot 1 optional with OCP mezzanine 16 UID switch 17 RJ45 x 4 SKUA 0 SKUB 4 SKUC D 2 18 RJ45 and USB 2 0 x 2 19 VGA 20 COM ...

Страница 14: ...allowing it to be viewable from the front of the system LED Indicator LED Color Description Activity LED Blue On HDD Present without data transfer Flashing HDD data transfer Off HDD no power or not present Fault LED Red On HDD broken or Raid broken Flashing HDD Raid rebuilding Off HDD working well Important The fault LED function is only supported when a HBA RAID card is installed ...

Страница 15: ...s specific components of the server system See the following figure and table to become familiar with the server components Item Description 1 System fan 40x40x56mm 5 2 HDD backplane 3 Riser rard 1U slot 4 Fixed power supply 5 Front control panel 6 System board 7 2 5 HDD 8 ...

Страница 16: ... the IPMI command to power on system Powering down the server The following procedures show how to shut down the server and verify the power status Shutting down the server Graceful shutdown To perform a graceful shutdown Save all open files network service and close all applications prior to shut down Stop or terminate all necessary system processes to bring down the operating system and power of...

Страница 17: ...Operations 17 Verifying the power status Verify all power LED indicators of the server and make sure the power LED light is off before replacing and removing the server components from the rack ...

Страница 18: ...g the bare metal chassis of the computer case or the bare metal body of any other grounded appliance Hold electronic circuit boards only by the edges Do not touch the components on the board unless it is necessary to do so Do not flex or stress the circuit board Leave all components inside the static proof packaging until ready to use the component for the installation Identifying the contents of ...

Страница 19: ...assembly Installing the hot swappable hard disk drive assembly Removing the hard disk drive module To remove the HDD module 1 Remove the hot swap HDDs assembly on page 19 2 Remove the screws securing the HDD from the HDD carrier 3 Remove the HDD from the HDD carrier ...

Страница 20: ...D module 1 Align the HDD in the HDD carrier connectors facing the opening of the carrier 2 Secure the HDD and the HDD carrier with the screws 3 Install the hot swap HDDs assembly on page 19 Power supply unit PSU Removing the PSU To remove the power supply unit ...

Страница 21: ...SU and remove the cabling attached to the system board and components 4 Remove the screws to release the PSU from the chassis 5 Slide the PSU out to remove it Installing the PSU To install the power supply unit 1 Align the PSU on the chassis and install in place 2 Secure the PSU with the screws 3 Connect the cabling to the system board and the PSU ...

Страница 22: ...ng the expander board To remove the expander board 1 Power down the server and detach all power cords from the power supplies 2 Remove the access panel on page 37 3 Remove the PCIe assembly from the chassis 4 Disconnect the PCIe card from the riser card 5 Remove the PCIe card ...

Страница 23: ...ion of the arrow until the PCIe card is secured in the PCIe card connector 2 Install the PCIe assembly Press down gently to seat it in place 3 Install the access panel on page 38 Hard disk drive backplane Removing the hard disk drive backplane To remove the HDD backplane 1 Power down the server and detach all of the power cords from the power supplies ...

Страница 24: ... on page 38 5 Disconnect all the cables from the HDD backplane 6 Remove the screws securing the HDD backplane assembly to the chassis 7 Release the HDD backplane assembly from the guide tabs on the chassis and then remove the HDD backplane 8 Remove the screws securing the HDD backplane to the HDD assembly bracket 1 9 Remove the HDD backplane 2 ...

Страница 25: ...assembly bracket with the screws 2 3 Align the screw holes on the HDD backplane assembly with the screw holes on the chassis the HDD SAS connectors must face inward 4 Install the HDD backplane assembly to the guide tabs on the chassis 5 Secure the HDD backplane assembly and the chassis with the screws 6 Connect all the cables to the HDD backplane assembly 7 Install the front control board on page ...

Страница 26: ...ystem fans Cable routing Removing the system fan assembly To remove a system fan assembly 1 Power down the server and detach all of the power cords from the power supplies 2 Remove the access panel on page 37 3 Disconnect the five 5 fan cables from the system board See page 13 for location 4 Remove the fan module ...

Страница 27: ...sembly bracket 7 Remove the fan 8 Repeat the procedure for the remaining fans Installing the system fan assembly CAUTION Make sure the airflow arrows on the system fan are pointing towards the rear of the system to prevent system overheating To install the system fan assembly ...

Страница 28: ...sembly bracket 2 Install the upper fan assembly bracket and lock it 3 Guide the fan cable through the gap in the upper bracket 4 Align the fan assembly with the chassis and fan cable facing the rear of the chassis 5 Install the fan assembly into the chassis ...

Страница 29: ...h TIM The mechanical performance of the heat sink is designed to meet the requirements of Intel processors The heat sink is necessary to maintain chipset temperature at or below temperature limits Removing the heat sink CAUTION If only one processor is installed only one heat sink needs to be installed A CPU0 heat sink is different than a CPU1 heat sink To remove the heat sink 1 Power down the ser...

Страница 30: ...e heat sink 1 Make sure the top of the processor is clean 2 Apply a small drop of thermal compound in the middle of the processor 3 Remove the protective cover from the underside of the heat sink 4 Align the heat sink so the sticker label faces the DIMM module 5 Place the heat sink on top of the processor until it is seated firmly in place 6 To secure the heat sink tighten the four retaining screw...

Страница 31: ...protection must be worn during the procedure to avoid damaging the components To remove the processor 1 Power down the server and detach all of the power cords from the power supplies 2 Remove the access panel on page 37 3 Remove the heat sink on page 29 4 Press downward and inward on the right processor locking lever to release it 5 Press downward and inward on the left processor locking lever pu...

Страница 32: ...st be worn during the procedure to avoid damaging the components To install the processor 1 Align the gold triangle identifying pin 1 of the processor with the triangular cutout of the socket and the key indent on the socket 2 Insert the processor into the socket and make sure that the four keys on the socket fit into the corresponding keys on the processor ...

Страница 33: ...and then latch it into the locked position 2 The protective plastic cover pops out as the latch is engaged 5 Push the right processor locking lever down and latch it into the locked position 3 6 Repeat the procedure for the additional processor 7 Install the heat sink on page 30 8 Install the access panel on page 38 ...

Страница 34: ...ocessor DIMM slots for the installation of DDR4 1600 1866 2133 MHz DIMMs To remove the DIMM module 1 Power down the server and then detach all power cords from the power supplies 2 Remove the access panel on page 37 3 Push the locking latches of the DIMM slot downward and outward to eject the DIMM module 4 Remove the DIMM module ...

Страница 35: ...ccess panel on page 38 System board module Removing the system module CAUTION When removing any component wear a properly grounded static strap to prevent static discharge To remove the system board module 1 Power down the server and detach all power cords from the power supplies 2 Remove the access panel on page 37 3 Remove the DIMM modules on page 34 4 Remove the heat sinks on page 29 5 Remove t...

Страница 36: ...tall the system board module 1 Align the I O ports on the system board with the slots on the chassis 2 Slide the system board into position Make sure the I O ports are seated correctly 3 Lower the system board onto the chassis Make sure the screw holes on the system board and chassis are aligned 4 Secure the system board module to the chassis with the screws ...

Страница 37: ... sinks on page 30 8 Install the DIMM modules on page 35 9 Install the access panel on page 38 Access panel Removing the access panel CAUTION Be sure that the server is powered down and the AC power cords are disconnected from the server power supplies to avoid personal injury or server damage ...

Страница 38: ...rol board Removing the front control board To remove the front control board 1 Power down the server and detach all of the power cords from the power supplies 2 Remove the screw from the top of the chassis 3 Slide the front control board out of the chassis ...

Страница 39: ...he front control board To install the front control board 1 Slide the front control board into the chassis 2 Secure the front control board to the chassis with the screw Riser card Removing the riser card To remove the riser card ...

Страница 40: ... the riser assembly from the system board 4 Remove the screw securing the riser card to the riser bracket 5 Remove the riser card from the riser bracket Installing the riser card To install the riser card 1 Align the screw holes on the riser card with the screw holes on the riser bracket 2 Secure the riser card to the riser bracket with the screw ...

Страница 41: ...boot o To modify the BIOS default settings press F2 or DEL when prompted from the start up sequence to enter the BIOS setup utility By default the BIOS setup utility runs in the English language o It is not necessary to modify the server configuration press F7 during system boot to select the boot device for system software installation o To enter PXE boot press F12 during boot time when prompted ...

Страница 42: ...tion 42 To install an OS on the server use one of the following methods Local installation USB key or USB optical disc Remote deployment installation PXE virtual KVM Follow up install OS step and reboot system ...

Страница 43: ...g The server internal cable routing is listed in the following figure and table Item Description Quantity 1 24 pin main power 1 from PSU 2 3 2x16 pin to 8 pin CPU1 8 pin CPU0 Power Y cable 1 from PSU 4 2x4 pin HDD BP power cable from PSU 1 from PSU ...

Страница 44: ...tem board to front USB board 2 System board 2x15 pin to FP 2x15 pin cable 1 from system board 3 From onboard PCH to HDD backplane cable 2 from onboard MiniSAS 4 From system fan to system board 1x5 pin cable 5 from fan 5 From PSU to system board PMBUS 1x5 pin cable 1 from PSU 6 From system board SATA to SSD cable 1 from system board SATA ...

Страница 45: ...from system board to front USB board 2 System board 2x15 pin to FP 2x15 pin cable 1 from system board 3 From RAID card to HDD backplane 2 from RAID card MiniSAS 4 From system fan to system board 1x5 pin cable 5 from fan 5 From PSU to system board PMBUS 1x5 pin cable 1 from PSU 6 From system board SATA to SSD cable 1 from system board SATA ...

Страница 46: ...d DHCP are the two common IP sources of iBMC FW The default setting is DHCP The detailed IP address information is available from the BIOS setup menu User name and password A user name and password are required to establish a web GUI session The user should also have accessibility to the LAN channel Use the system management software to set the user name password and grant access The default setti...

Страница 47: ...J2BTxxy xx is minor revision BCD encoded and y is auxiliary firmware revision y is a if auxiliary firmware revision is 0 and y is b if auxiliary firmware revision is 1 and so on For example if the firmware revision is 0 12 0 the build ID is J2BT12A if the firmware revision is 0 12 1 the build ID is J2BT12B End users can confirm whether restore default configuration when updating firmware through t...

Страница 48: ...e following screen shot shows that BMC successfully updated Updating BMC via a web GUI To update BMC using the web GUI 1 Log into the web GUI using a web browser 2 Select Update from the left tree view and then click Browse ...

Страница 49: ...Select the BMC FW image file 4 Click Upload If the file is a valid file all other sessions are terminated and then the image upload begins If the upload fails a message displays with a notification to upload another file ...

Страница 50: ... and the version of the new file are displayed as well as the Preserve Configuration checkbox Update button and Cancel button Preserve Configuration Clear to default FW settings or not 6 Click Update to begin the firmware update process and to view the status of the update ...

Страница 51: ...IOS setup utility which appear in the following order Main Advanced IntelRCSetup Server Mgmt GPNV Logs Security Boot and Save Exit Use the arrow keys to navigate the menus or options that are listed on the menu Configurable menu options or fields appear in color For further instructions about how to navigate and change settings in the BIOS setup utility see the on screen instructions that are prov...

Страница 52: ...ttings GPNV Logs View the system and SMBIOS event logs system Security Set or change the user and supervisor passwords Boot Configure the boot device priority Save Exit Save changes and exit discard changes and exit discard changes or load defaults POST error message There are three methods to treat the event errors detected during POST Log to SMBIOS Log to SEL Shown on screen during POST SMBIOS e...

Страница 53: ...e 0x10 0x6F 0x04 0xFF 0xFF SEL full Entering the pop up boot menu To enter the pop up boot menu press F7 during system boot when the Press F7 to enter Popup Boot Menu message displays The pop up boot menu screen displays as shown in the following figure Entering PXE boot To access PXE boot 1 Set Network as the first boot device in BIOS setup menu 2 Select Network device from the pop up boot menu E...

Страница 54: ...6 Follow the instructions on the Save Exit menu screen to save or discard your changes and exit the BIOS setup utility BIOS beep codes This section provides the BIOS beep codes including the PEI to report errors during memory initialization and DXE to report errors during hardware initialization PEI beep codes Beep Numbers Description 1 Memory was not installed 1 Memory was installed twice Install...

Страница 55: ...ram main bios image o B Program Boot Block o N Program NVRAM o E Program Embedded Controller block if present o K Program all non critical blocks o Kn Program n th non critical block only 0 n 7 o Q Quiet mode enable o REBOOT Reboot after update BIOS done o X Do not check ROM ID o S Display current system s BIOS ROM ID o R Preserve all SMBIOS structures during NVRAM programming o Rn Preserve SMBIOS...

Страница 56: ...is used to use legacy BIOS BIOS provide the function to restore the default settings of BIOS Setup when CMOS is cleared even though UEFI BIOS store BIOS settings to NVRAM There are two methods to clear the CMOS Clear the CMOS jumper Remove the CMOS battery when the system is in AC OFF status Important After clearing the CMOS the BIOS setup default is restored but the password that was set by the u...

Страница 57: ...store the jumper to its normal position BIOS jumpers This section provides information about the BIOS See the following table to locate the BIOS maintenance jumpers Jumper Description Jumper Adjustment J12 PASSWORD CLEAR 1 2 Default Normal operation 2 3 Password clear J11 CMOS CLEAR 1 2 Default Normal RTC reset 2 3 Clear RTC registers J19 MEFIRMWARE RECOVER 1 2 Default Normal operation 2 3 Force M...

Страница 58: ...ion Checking the BIOS version using Linux 1 Log into Linux 2 Open the terminal Execute the dmidecode t 0 command to display the BIOS version as shown in the following figure Checking the BIOS version using the BIOS setup utility 1 Log into the BIOS setup utility 2 Use the arrow keys to select the Main menu to display the BIOS version as shown in the following figure ...

Страница 59: ...x 2 Open the terminal Execute the ipmitool I open mc info command to display the BMC version as shown in the following figure Checking the BMC version using the web GUI 1 Log into the web GUI 2 Click Properties to display the BMC version as shown in the following figure ...

Страница 60: ... Execute the ipmitool I lanplus H BMCIP A admin P password sel list command to check the system event log The system event log is shown in the following figure Checking the system event log using the web GUI To check the system event log using the web user interface 1 Log into the web GUI 2 Click System Event Log to display the system event log as shown in the following figure ...

Страница 61: ...Configuration 61 Checking the event log using the BIOS setup utility To check the event log using the BIOS setup utility 1 Enter the BIOS setup utility and then select the Event Logs menu ...

Страница 62: ... shown in the following table 3 Take one log for example move cursor to the second log then detailed event information will be shown on top right corner as below 4 Use the arrow keys to select the View System Event Log option and then press the Enter The list of system events appears in the System Event Log as showing in the following figure The BMC web user interface can also report system event ...

Страница 63: ...Configuration 63 5 Use the arrow keys to select one of the event logs The detailed information for the event log displays under Event Description in the right pane ...

Страница 64: ...Configuration 64 ...

Страница 65: ...Diagrams 65 Diagrams System board diagram ...

Страница 66: ...availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the HP Technical Support Center and a technician will help you over the telephone HP will specify if a defective part must be returned to HP In cases where it is require...

Страница 67: ... 12 CPU1 heatsink 106mm L x 70mm W x 26 5mm H 460404T00 548 G Mandatory 13 CPU2 heatsink 106mm L x 80mm W x 25 5mm H 48011FA00 548 G Mandatory 14 System 4056 FAN 490204P00 065 G Mandatory 15 650W platinum PSU PMBus Rev 1 2 with HVDC and common cable design 860204A00 515 G Mandatory 16 LSI 9271 8i Card 10040JH00 432 G Mandatory 17 LSI 9271 8i with Cache Vault LSICVM01 Card 1A32YEK00 600 G Mandatory...

Страница 68: ...hich customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service 2 Optional Parts for which customer self repair is optional These parts are also designed for customer self repair If however you require that HP replace them for you there may or may not be additional charges depending on the type of warranty service d...

Страница 69: ...hooting a server problem collect the following information Does the server power on Does the server complete POST If not then what do the health LEDs indicate Is video display available If the server completes POST and video is available are there any POST error messages Record the text of the POST error message as displayed Does the server successfully boot an operating system or hypervisor If no...

Страница 70: ... keyboard and mouse 4 Collect all tools and utilities necessary to troubleshoot the problem such as a Torx screwdriver loopback adapters ESD wrist strap and software utilities 5 Determine if the server will troubleshoot offline or online 6 To diagnose the server offline power down the server and peripheral devices If possible always perform an orderly shutdown a Exit any applications b Exit the op...

Страница 71: ... to break the server down to the minimum configuration uninstall the following components if installed All additional DIMMs Leave only the minimum required to boot the server either one DIMM or a pair of DIMMs All additional cooling fans if applicable All additional power supplies if applicable leave one installed All hard drives All optional mezzanine cards All expansion boards Before removing th...

Страница 72: ...owchart on page 74 The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server specific or is not easily categorized into the other flowcharts The available flowcharts include Start diagnosis flowchart Remote diagnosis flowchart General diagnosis flowchart Power on problems POST problems flowchart Operating system boot problems flowchart Some info...

Страница 73: ...osis Does the server complete POST Does the server boot to the OS Go to Remote Diagnosis Go to general Diagnosis Go to Power on problems Go to POST problems Go to OS Boot Problems Yes Yes NO NO NO Yes Yes End Yes NO NO Remote diagnosis flowchart The Remote diagnosis flowchart provides a generic approach to troubleshoot a server from a remote location ...

Страница 74: ...Administrator to Troubleshoot the server Does the condition still exist End Download OS system log and BMC log Contact Support RDS BMC No Yes No Yes General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting If you are unsure of the problem or if the other flowcharts do not fix the problem use the following flowchart ...

Страница 75: ...ped configuration Does the Condition still Exist Isolate and minimize the Memory configuration Troubleshoot or replace basic server spare parts Does the Condition still exist Break server down To minimal configuration Does the condition still exist Does the condition still exist Add one part at a Time back to Configuration to isolate faulty component Does the Condition still exist Record action ta...

Страница 76: ...tem power LED flashing green or solid green Press the power On Standby button And wait 45seconds Is the power Source operating properly Replace the power source Does condition still exIst End Replace the power supply Contact Support If condition persists Replace component If condition persists Replace component Are any Component SID LED illuminated What color is The system health LED Off Green Fla...

Страница 77: ...at the Indicated Component Check for loose connections If condition still exists replace indicated component Does the error code Provide direction Check the error symptom in Troubleshooting specification Isolate and Minimize the Memory configuration Does The Condition still exist Does The Condition still exist Does The Condition still exist Record action taken Contact Technical Support Ensure the ...

Страница 78: ...river compatibility issues The virus Reinstall the operation system Reboot and Enter The safe Mode Successfully Does the crash blue screen Auto reboot And some error info symptom exist Start OS boot problems Does the boot Device cannot be detected Check for loose Data cable and Power supply Cable and so on Does the Condition still exist Reset the boot Device correctly in BIOS Repair the OS configu...

Страница 79: ...ftware Update the software or re install the system 3 System stopped issue Track the reasons the system stopped from the software and hardware respectively o Software tracking Check the system event log to identify and locate the problem o Hardware tracking The power supply is not sufficient HDD SSD has some problem scan the surface of them to check Addon cards might also cause the system to halt ...

Страница 80: ...ance for the system When handling a DIMM observe the following guidelines Avoid electrostatic discharge Always hold DIMMs by the side edges only Avoid touching the connectors on the bottom of the DIMM Never wrap your fingers around a DIMM Avoid touching the components on the sides of the DIMM Never bend or flex the DIMM When installing a DIMM observe the following guidelines Before seating the DIM...

Страница 81: ...supplies have LEDs be sure they indicate that each power supply is working properly If the LEDs indicate a problem with a power supply 6 7Hz flashes green or off then check the power source If the power source is working properly then replace the power supply If the 6 7Hz green LED is flashing or off it could mean any of the following o AC power unavailable o Power supply failed General hardware p...

Страница 82: ...talling a different device on the bus 3 Be sure the latest device drivers are installed 4 Uninstall the device If the server functions without the removed device the problem might exist with the device rather than the server Either the server does not support the device or a conflict exists with another device 5 Remove other device If the server functions properly a conflict exists with another de...

Страница 83: ...ly one hard drive directly from the SAS port using a SAS SATA cable to determine if the problem is with the SAS cable o Replace the current SAS cable with another correctly functioning SAS cable to determine if the problem is with the SAS cable o Be sure the RAID card controller is correct and supports the hard drive o Replace the current SAS RAID card with a correctly functioning SAS RAID card o ...

Страница 84: ...nk with a known working DIMM 2 Server fails to recognize new memory o Be sure the server supports the new memory modules o Be sure the new memory is the correct type for the server and is installed correctly o Be sure no conflicts are occurring with existing memory o Use a known working memory module to test each slot to determine if there is a problem with the slot o Reseat the new memory 3 Inval...

Страница 85: ...ad rank DIMMs are installed in the first socket of any memory channel o UDIMMs and RDIMMs are installed in the system The system cannot have both types of DIMMs installed System stopped Possible cause A DIMM configuration error exists with mismatched DIMMs Action Be sure all DIMMs are of the same type 7 Invalid Lockstep memory configuration Possible cause The memory is not installed properly to su...

Страница 86: ... network starts working 2 Network stops working o Be sure no loose connections exist o Be sure the correct network driver is installed for the controller and that the driver file is not corrupt Reinstall the driver o Test the network cable to verify that it is functioning properly by replacing it with a cable that is known to be properly functioning o Be sure the network controller is not damaged ...

Страница 87: ...h the problem diagnosis Operating system problems and resolutions Operating system problems 1 Acting system locks up o Scan for viruses with an updated virus scan utility o Review the system event log o Review the BIOS log o Gather the BMC SEL information for review if needed 2 Errors are displayed in the error log Follow the information provided in the error log and then see the operating system ...

Страница 88: ...nted records of all troubleshooting information you have collected to this point 5 Be sure you have two good backups before you start Test the backups by using a backup utility 6 Check the operating system and application software resources to be sure you have the latest information 7 If the last known functioning configuration does not work try to recover the system with operating system recovery...

Страница 89: ...ibing the problem and then the program exits Obtain administrative privileges for the target computer and then restart the process Be sure the remote registry service is running on a Windows based system 3 Invalid or incorrect command line parameters If incorrect parameters are passed into command line options an error message describing the invalid or incorrect parameter is displayed and the prog...

Страница 90: ...rly 5 Hardware issues Correction Action If the system ROM is corrupted the system automatically switches to the redundant ROM in most cases If the system does not automatically switch to the redundant ROM perform the following steps 1 Power down the server 2 Remove the server from the rack if necessary 3 Remove the access panel 4 Change the clear CMOS jumper into the clear position 2 3 then restor...

Страница 91: ...an 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack o Remove the serve...

Страница 92: ...support OS utility for firmware update and supported server mode Firmware Type Supported OS Server Mode Firmware Tool System BIOS DOS Offline AFUDOS exe BMC DOS Offline BMCFWUD EXE Linux 32 64 bit Online bmcfwul Windows 32 64 bit Online Bmcfwuw exe Web GUI Online Web browser Expander Windows Online Xflash exe ...

Страница 93: ... EEPROM 82599 HDD backplane 1 CPLD FW 2 SAS Expander FW HBA RAID card 1 LSI9271 8i RAID Card FW optional 2 LSI2308 HBA Card FW optional Device drivers 1 Chipset Wellsburg 2 SATA Controller RSTe AHCI 3 SAS Controller RSTe SCU 4 LAN Powerville i350 5 LAN 82599 10G or 57810 10G 6 VGA AST2400 7 LSI9271 8i RAID card optional 8 LSI2308 HBA card optional ...

Страница 94: ...and Regulations Class A This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and us...

Страница 95: ... the CE marking comply with one or more of the following EU Directives as may be applicable Low Voltage Directive 2006 95 EC EMC Directive 2004 108 EC Ecodesign Directive 2009 125 EC R TTE Directive 1999 5 EC RoHS Directive 2011 65 EU Compliance with these directives is assessed using applicable European Harmonised Standards The full Declaration of Conformity can be found at the following website ...

Страница 96: ...n ТОО Хьюлетт Паккард К 050040 Казахстан г Алматы Бостандыкский район ул Тимирязева 28В 1 этаж тел факс 7 727 355 35 50 7 727 355 35 51 Local representative information Kazakh HP Kazakhstan ЖШС Хьюлетт Паккард К Қазақстан Алматы қ Бостандық ауданы Тимирязев к сі 28В тел факс 7 727 355 35 50 7 727 355 35 51 Manufacturing date The manufacturing date is defined by the serial number CCSYWWZZZZ HP seri...

Страница 97: ...sécurité Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare questo prodotto leggere le Informazioni sulla Sicurezza Les sikkerhetsinformasjonen Safety Information før du installerer dette produktet Antes de instalar este produto leia as Informações sobre Segurança Antes de instalar este producto lea la información de seguridad Läs säkerhetsinformationen innan du...

Страница 98: ...tation bevor Sie Systemkomponenten entfernen ersetzen neu einsetzen oder ändern Важная информация по соответствию требованиям техники безопасности Перед использованием продукции пожалуйста убедитесь что все предупреждения и предостережения о возможной опасности изложенные в данном документе внимательно прочитаны Чтобы избежать возможных проблем перед удалением заменой переустановкой и изменением к...

Страница 99: ...ке устройства Никогда не пытайтесь протолкнуть никакие предметы через отверстия в оборудовании Устройство может находиться под опасным напряжением Посторонние электропроводящие предметы могут быть причиной короткого замыкания что может вызвать пожар поражение электрическим током и повреждение устройства Symbols The following symbols may be placed on the equipment to indicate the presence of potent...

Страница 100: ...ttery as required by local ordinances or regulations CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device Use of controls or adjustments or performance of proce...

Страница 101: ...ffnen WARNUNG Ö ffnen Sie nicht den Verschluss um das Gefahrenrisiko von Verletzungen durch Elektroschock zu verringern VORSICHT Dieses Symbol weist auf nahe gelegene bewegende Teile hin VORSICHT Wenn Sie die Lithium Batterie austauschen nutzen Sie ausschließlich HP Teilenummer XXXXX oder einen gleichwertigen durch den Hersteller empfohlenen Batterietyp Wenn Ihr System über ein Lithium Batterie en...

Страница 102: ...ким напряжением Во время обслуживания обращайтесь к квалифицированному персоналу ПРЕДУПРЕЖДЕНИЕ не открывайте корпус чтобы снизить риск травмы от поражения электрическим током За обслуживанием модернизацией и сервисом обращайтесь к квалифицированному персоналу ВНИМАНИЕ присутствует риск травмирования персонала и повреждения оборудования Следуйте инструкции ВНИМАНИЕ Этот символ указывает на наличие...

Страница 103: ...стройства При снятии крышки с лазерной продукции человек может подвергнуться опасному лазерному излучению Внутри лазерного устройства нет заменяемых деталей Использование элементов управления или настроек или выполнение действий отличных от указанных в данном документе может привести к опасному воздействию излучения опасность Некоторая лазерная продукция может иметь встроенный лазерный диод Класса...

Страница 104: ... an electrical storm Connect all power cords to a properly wired and grounded electrical outlet Connect to properly wired outlets any equipment that will be attached to this product When possible use one hand only to connect or disconnect signal cables Never turn on any equipment when there is evidence of fire water or structural damage Disconnect the attached power cords telecommunications system...

Страница 105: ...DIESEN BEREICH ZURÜ CK LESEN SIE DEN ABSCHNITT VOR INSTANDHALTUNG VORSICHT Laserlaufwerktechnik Das optische Empfängermodul dieses Servers ist ein Klasse 1 Laserprodukt Umgebungsbetrieb Diese Anlage kann nicht über einer Umgebungstemperatur von 40 Grad Celsius betrieben werden Anlagestandort Diese Anlage ist nur autorisiertem Fachpersonal oder Nutzern mit vorheriger Einweisung in die Gründe der Be...

Страница 106: ...romkabel mit der Steckdose 5 Schalte das Gerät an 1 Schalte alles aus 2 Erstens entferne alle Stromkabel von der Steckdose 3 Entferne Signalkabel von den Steckern 4 Entferne alle Kabel von den Geräten VORSICHT Die Betriebstaste auf dem Gerät und dem Netzteil schaltet nicht die Stromversorgung zum Gerät ab Das Gerät kann über mehr als ein Stromkabel verfügen Um die gesamte Stromversorgung vom Gerät...

Страница 107: ...пасность Электрический ток от источника питания телефона и других линий связи представляют опасность для системы Чтобы избежать поражения электротоком Не проводите установку обслуживание изменение конфигурации системы а также отключение и подключение каких либо проводов во время грозы Подключите все провода питания к розетке с правильной подводкой и заземлением Подключите к розетке с правильной по...

Страница 108: ...g and repair procedures are detailed to allow only subassembly module level repair Because of the complexity of the individual boards and subassemblies no one should attempt to make repairs at the component level or to make modifications to any printed wiring board Improper repairs can create a safety hazard WARNING To reduce the risk of personal injury or damage to the equipment be sure that The ...

Страница 109: ...sollte niemand Reparaturen an Einzelteilen versuchen oder Veränderungen an irgendwelchen Leiterplatten vornehmen Unsachgemäße Reparaturen kö nnen ein Sicherheitsrisiko verursachen WARNUNG Um das Risiko von Verletzungen an Personen oder Schäden an der Anlage zu verringern stellen Sie sicher dass Die verstellbaren Ausgleichsfüße korrekt nivelliert sind Das gesamte Gewicht des Racks auf den Nivellier...

Страница 110: ...ры по устранению неполадок и ремонту подробно описаны что позволяет использовать узловую сборку и модульный ремонт Из за сложности отдельных плат и узлов никто не должен пытаться произвести ремонт компонентов системы или модифицировать печатную плату Неквалифицированный ремонт может создать угрозу безопасности ПРЕДУПРЕЖДЕНИЕ Чтобы снизить риск получения травм или повреждения оборудования убедитесь...

Страница 111: ...vice To prevent electrostatic damage Avoid hand contact by transporting and storing products in static safe container Keep electrostatic sensitive parts in their container until they arrive at static free workstations Place parts on a grounded surface before removing from their containers Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component ...

Страница 112: ...n Sie elektrostatisch empfindliche Teile in den Behältern bis Sie die Statik freien Arbeitsplätze erreicht haben Stellen Sie die Teile auf eine geerdete Oberfläche bevor Sie diese von den Behältern entfernen Vermeiden Sie das Berühren von Stiften Leitungskontakten und Schaltkreisen Seien Sie immer vorschriftsmäßig geerdet wenn sie statisch empfindliche Komponenten berühren oder installieren Erdung...

Страница 113: ...та в антистатической упаковке Держите части чувствительные к электростатическому электричеству в их упаковке пока они не прибудут в свободную от статического электричества среду Положите части на заземленную поверхность прежде чем доставать их из упаковки Не прикасайтесь к контактам проводникам или схемам Обеспечивайте должную постоянную заземленность при сборке и прикасании к компонентам чувствит...

Страница 114: ...становке может уничтожить эти компоненты Одевайте антистатические браслеты во время сборки системы работы с дисками печатными платами процессорами модулями памяти и PCIe платами Во время сервисного обслуживания или замены компонентов сервера одевайте антистатические браслет и присоединяйте их к металлической части корпуса сервера затем отключите шнур питания от сервера и от розетки Следуя этим пре...

Страница 115: ... Relative humidity noncondensing 50 80 Non operating 50 90 Non condensing All temperature ratings shown are for sea level An altitude derating of 1 C per 304 8 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Mechanical specifications Specification Value Height 43 mm 1 69 in Depth 674 3 mm 26 55 in Width 432 mm 17 in ...

Страница 116: ...nformation available before you call HP Technical support registration number if applicable Product serial number Product model name and number Product identification number Applicable error messages Add on boards or hardware Third party hardware or software Operating system type and revision level ...

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