198 Troubleshooting
ENWW
Troubleshooting flowchart
Figure 178.
Troubleshooting flowchart
* 8 bin-mailbox results might vary depending on the operation mode. The recommended
operation mode to perform this test is “mailbox”.
Configuration page
Print a configuration page to verify
the latest firmware version and
printer or MFP and device
information.
Event log page
Print or display an
event log page to evaluate
error messages.
Paper-handling devices
Use the paper-handling
service mode tool.
*Verification
Run a paper-path test, print
from all sources, and print to
all destinations.
Display status
Check if the device is Ready or
offline, or if PowerSave is on,
and check the LED status.
Communication
Perform a print job from the
host system, and test from an
interface or environment.
Before performing any
hands-on hardware
intervention, complete the
troubleshooting process.
Power-on
Verify the power-on
sequence and perform
an engine test.
Environment
Make sure that the circuit
is a 15-amp (110 V)
dedicated circuit.
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