ENWW
Chapter 7 Troubleshooting 197
Preliminary operating checks
Make sure that the conditions in the following lists are met before troubleshooting a specific
output device problem.
Installation environment
●
The output device is plugged in, and specified power is delivered.
●
Supported print media is being used.
●
The output device is positioned on a solid, level surface.
●
The line voltage does not vary more than 10% from the nominal rated value specified on the
power-rating label.
Note
A 15-amp (110 V) dedicated circuit is required. If the circuit is not a 15-amp dedicated circuit, then
nonexistent jam conditions and incorrect error messages can occur.
●
The operating environment for the output device is within the temperature and humidity
specifications (see table 3 on page 28).
●
The output device is not exposed to direct sunlight (sudden changes in the environment can
cause media-handling problems).
Document checks
●
The selected tray contains media that has been loaded and adjusted correctly.
●
The selected tray contains the correct amount of media.
●
The recommended media is in use.
●
The document is not damp.
●
The document is not dirty.
●
The number of sheets being stapled or folded is within specifications.
Unit checks
●
The paper-guide wire is connected.
●
The attachment rod assembly is connected.
●
The Jet-Link connector is connected.
●
The user LED is solid green.
●
The gap between the printer or MFP and the output device is even and not greater than 5
mm (0.2 inch).
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