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26

Determining System Problems

Determining System Problems

Note

Envelopes, labels, and transparencies are ONLY supported in the
Face-up Bin.

The Stapler can staple jobs of 2 to 50 sheets or 5 mm of thickness. If the
job is thicker than this, the job is ejected unstapled. The Stacker Bin can
hold a maximum of 3,000 sheets, depending on the paper’s size and weight.

Output does not go to selected bin

Situation

Possible Reason

Job went to a different
bin than was expected.

The selected bin does not support the media used. (See
page

30

for supported paper sizes.)

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Содержание C4779x

Страница 1: ...Contents HP 3000 sheet Stacker and HP 3000 sheet Stapler Stacker C4779x and C4788x User Guide ...

Страница 2: ...ic copy of this User Guide on a network server provided access to the electronic copy is limited to PERSONAL INTERNAL users of this accessory Publication number C4788 90901 First Edition February 1999 Warranty The information contained in this document is subject to change without notice Hewlett Packard makes no warranty of any kind with respect to this information HEWLETT PACKARD SPECIFICALLY DIS...

Страница 3: ...figuring the Device 9 Refilling the Stapler Cartridge HP 3000 sheet Stapler Stacker ONLY 15 Clearing Paper Jams 17 Clearing Stapler Jams 19 Control Panel Messages for the Device 22 Determining System Problems 26 Cabling Installation Roadmap 29 Supported Paper Sizes 30 Information Menu 33 Paper Path Test 33 Paper Handling Menu 35 Regulatory Information 36 Service and Support 37 Contents ...

Страница 4: ... 3 000 sheets Letter 20 lb bond A4 80 g m2 1 500 sheets Ledger 20 lb bond A3 80 g m2 Stapling HP 3000 sheet Stapler Stacker 2 to 50 sheets of 20 lb bond or equivalent job height 5 mm Multiple staple positions One angled One two three or six Custom up to seven staples ...

Страница 5: ...5 Ordering Information Ordering Information The product number for the replacement Stapler refills is C4791A 3 Stapler refills 5 000 staples per refill ...

Страница 6: ...Flashing Amber The device is not correctly attached to the printer One or more bins are full The device has a paper jam or staple jam or a page needs to be removed from the bins Solid Amber The device is experiencing a hardware malfunction Off The printer is in PowerSave mode Press GO on the printer s Control Panel The device is not receiving power Check the power box connections power cables and ...

Страница 7: ...7 User LED Interpretation The following graphic shows the location of the user LED on the device ...

Страница 8: ...e Output Bin The system has several output locations the Standard Output Bin the Face up Bin and the Stacker Bin Note Envelopes labels and transparencies are ONLY supported in the Face up Bin Stacker Bin Optional Bin 1 Face up Bin Standard Output Bin ...

Страница 9: ...er actions Note The network administrator can limit access to the offset and default stapler actions Offset actions Offset Action No When the Job Offset mode is off all of the jobs are stacked with no separation Offset Action Yes When the Job Offset mode is on the device automatically separates complete jobs or mopies multiple original prints of a single job Each job or mopy is separated by offset...

Страница 10: ...hen the Job Separator action is enabled the device automatically separates jobs or mopies Each job or mopy is separated by only offsetting the first page Note This offset action is only available for the HP 3000 sheet Stacker Offset actions continued ...

Страница 11: ...hen selecting any stapler action the jobs or mopies are automatically separated by offsetting the jobs or mopies from each other If the proper printer driver is not used the default stapler action occurs Default stapler actions HP 3000 sheet Stapler Stacker ONLY No Staple If the default action is set to No Staple the job is not stapled ...

Страница 12: ...shown is for Letter A4 See the printer driver for different paper sizes If the default action is set to Angled Staple the staple is placed in the corner of the document at a 40 degree angle Default stapler actions HP 3000 sheet Stapler Stacker ONLY continued ...

Страница 13: ...es Three Staples or Six Staples one job or mopies are stapled with the number of staples indicated from one to six All of the staples are placed parallel to the edge closest to the printer These are predetermined staple positions Note When using the Six Staples option if the paper is narrower than 8 5 in 216 mm the job may have less than six staples Default stapler actions HP 3000 sheet Stapler St...

Страница 14: ...lt action is set to Custom the network administrator must define the number of staples up to seven and their location The users can select this feature through the printer driver Note Only the network administrator can configure the Custom action through HP JetAdmin Default stapler actions HP 3000 sheet Stapler Stacker ONLY continued ...

Страница 15: ...idge HP 3000 sheet Stapler Stacker ONLY 1 Move the Stapler Stacker away from the printer open the Stapler door 2 To remove the Stapler Cartridge squeeze the green cartridge release handle and pull the Stapler Cartridge out 3 Remove the empty cardboard box and discard it Continued on next page 2 1 3 ...

Страница 16: ...arrow pointing up insert the Stapler refill into the Stapler Cartridge 5 Grasp the orange cardboard tab on the Stapler refill and remove the tape 6 Insert the Stapler Cartridge into the Stapler module 7 Push the Stapler Cartridge in place A click means that the Stapler Cartridge is installed properly 4 6 7 5 ...

Страница 17: ...Remove paper from any of the indicated areas A B C D or E See the graphic on the following page 3 Reattach the device Wait for the solid green status light on the user LED on the device Note When clearing paper jams be very careful not to tear the paper If a small piece of paper is left in the device it could cause additional jams Continued on next page ...

Страница 18: ...18 Clearing Paper Jams The following graphic shows the areas where paper jams might occur ...

Страница 19: ...K STAPLER DEVICE alternating with CLEAR JAMMED STAPLE displays on the Control Panel 1 Move the Stapler Stacker away from the printer 2 To clear the paper jam from the Stacker Bin pull the paper out of the rollers 3 Open the Stapler door on the rear of the Stapler Stacker Continued on next page 1 2 3 ...

Страница 20: ...pler Cartridge squeeze the green cartridge release handle and pull the Stapler Cartridge out 5 Pull the cartridge lever up 6 Remove the staple that is jammed in the Stapler Cartridge 7 Push the cartridge lever down Continued on next page 4 5 6 7 ...

Страница 21: ...le 9 Push the Stapler Cartridge into place A click means that the Stapler Cartridge is installed properly 10 Close the Stapler door on the rear of the Stapler Stacker 11 Reattach the Stapler Stacker and wait for a solid green status light on the user LED on the device 9 10 8 11 ...

Страница 22: ...age Description Recommended action CHECK STAPLER DEVICE alternates with CLEAR JAMMED STAPLE A staple jam occurred Clear the staple jam See page 19 for instructions EXTERNAL DEVICE INITIALIZING The external device is initializing or recovering after clearing a jam condition No action required OUTPUT BIN FULL alternates with CLEAR PAPER FROM FACE UP The bin full sensor in the left Face up Bin has be...

Страница 23: ...tion required STAPLER OUT OF STAPLES There are no more staples in the Stapler Cartridge Refill the Stapler Cartridge See page 15 for instructions STKR ATTACH TO PRINTER The device is not attached to the printer properly Make sure that there is a proper attachment between the device and the printer and wait for a solid green status light on the user LED on the device Printer messages continued Mess...

Страница 24: ...er guide for your specific HP LaserJet printer for service and support information STKR CLOSE STAPLER DOOR The Stapler door is open or it is not closed properly Close the Stapler door properly STKR DETACH AND CLEAR JAM A paper jam occurred in the device Clear the paper jam See page 17 for instructions STKR DETACH AND CLEAR STAPLE JAM A staple jam occurred Open the Stapler door and clear the paper ...

Страница 25: ...tacker bin has been reached Clear the paper from the Stacker Bin TOO MANY PAGES IN JOB TO STAPLE The job height is greater than the stapler capacity The height of the job to be stapled should not exceed 5 mm See the stapling specifications on page 32 for more information Printer messages continued Message Description Recommended action ...

Страница 26: ...0 sheets or 5 mm of thickness If the job is thicker than this the job is ejected unstapled The Stacker Bin can hold a maximum of 3 000 sheets depending on the paper s size and weight Output does not go to selected bin Situation Possible Reason Job went to a different bin than was expected The selected bin does not support the media used See page 30 for supported paper sizes ...

Страница 27: ...eck the power cords see page 29 Check the C link cables see page 29 Make sure that the device has been configured in the printer driver If the printer still does not recognize the device contact a dealer or authorized HP service provider See the user guide for your specific HP LaserJet printer for service and support information Device does not power on Make sure that the power cord is firmly plug...

Страница 28: ...erJet printer Paper jams and paper feeding problems Make sure that you are using the supported paper weights and sizes see page 30 Check the cables and connectors between the printer and the device See page 29 for cabling configurations Repeated paper jams between the printer and the device might mean that the printer and device are set up on an uneven floor Level the device See the installation g...

Страница 29: ...29 Determining System Problems Cabling Installation Roadmap ...

Страница 30: ...y Legal Ledger 11 x 17 in A3 JIS B4 JIS Double Postcard JPostD JIS B5 A5 Executive JIS Exec 8K 16K portrait orientation only Custom Minimum 190 mm length x 98 mm width Maximum 460 mm length x 305 mm width Universal See the user guide for your specific HP LaserJet printer for size specifications Envelopes COM 10 C5 DL Monarch B5 portrait orientation only 16 to 53 lb bond 60 to 199 g m2 ...

Страница 31: ...d the capacity can be approximately 1 500 sheets Letter ISO A4 landscape orientation only Legal Ledger 11 x 17 in A3 JIS B4 JIS B5 A5 Executive JIS Exec 8K 16K portrait orientation only Custom Minimum 190 mm length x 148 mm width Maximum 460 mm length x 297 mm width Note Envelopes transparencies and labels are ONLY supported in the Face up Bin 16 to 28 lb bond 60 to 110 g m2 Tray Bin or Stapler Ca...

Страница 32: ...cation Guide Stapler Maximum 5 mm stack height For example 50 sheets of 20 lb bond Note The stapling capacity varies depending on the paper s thickness Letter ISO A4 landscape orientation only Legal Ledger 11 x 17 in A3 JIS B4 JIS B5 A5 Executive JIS Executive 8K 16K portrait orientation only Note Envelopes transparencies and labels are ONLY supported in the Face up Bin 16 to 28 lb bond 60 to 110 ...

Страница 33: ...ype of paper 1 Press MENU repeatedly until INFORMATION MENU appears 2 Press ITEM repeatedly until PRINT PAPER PATH TEST appears 3 Press SELECT to select the paper path test 4 Select the input tray output bin duplexer if available and number of copies using the VALUE key and the SELECT key After selecting the last option the paper path test automatically starts For the HP 3000 sheet Stapler Stacker...

Страница 34: ...ath test to confirm that the stapler is working correctly make sure that one of the stapler action options has been selected If one has not been selected the job will not be stapled Also make sure that you are selecting and sending more than one copy ...

Страница 35: ...ntrol Panel you can print by choosing the type and size of paper from the printer driver or software application Item Values Explanation PAPER DEST STANDARD OUTBIN STANDARD OUTBIN FACE UP BIN OPTIONAL BIN 1 OPTIONAL BIN 1 only appears when an output device is installed Set the value to correspond with the appropriate bin ...

Страница 36: ...36 Regulatory Information Regulatory Information For regulatory information see the user guide supplied with your specific HP LaserJet printer ...

Страница 37: ...vice and Support For warranty information see the user guide supplied with your specific HP LaserJet printer For support telephone numbers see the HP Customer Care section of the user guide for your specific HP LaserJet printer ...

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