
Contents
English
vii
1Pre-Boot Diagnostics
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Pre-Boot Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
BIOS Error Message Utility (EMU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
e-Diagtools Core Tests Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
What to Do if You Get an Error Code . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Manual Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
2 Running e-Diagtools
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Running e-Diagtools from the Utility Partition on your Hard Disk. . 6
Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7
BIOS Update. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7
BIOS Update Clearing its Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
9
Run e-Diagtools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
9
Support Ticket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
9
Select Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10
Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10
Running e-Diagtools from a CD-ROM . . . . . . . . . . . . . . . . . . . . . . . . . 10
Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10
Running e-Diagtools from the HP “Recovery” CD-ROM . . . . . . . . . . . . .
11
Running e-Diagtools from the HP DiagTools CD-ROM . . . . . . . . . . . . . .
11
Содержание Brio BA410
Страница 3: ......
Страница 13: ...xii English ...
Страница 25: ...2 Running e Diagtools Running e Diagtools from a CD ROM 12 English ...
Страница 31: ...3 Setting up the e Support Features Using the e Diagtools LAN Configuration Agent 18 English ...
Страница 32: ...4 Hardware Detection This chapter describes the hardware detection phase of e Diagtools core tests ...
Страница 37: ...4 Hardware Detection If a PC Component is Not Detected 24 English ...
Страница 45: ...5 e Diagtools Basic System Test What is Tested 32 English ...
Страница 59: ...7 The Support Ticket Sending the Support Ticket to Your Support Provider 46 English ...
Страница 69: ...8 e Diagtools for Windows Connection Parameters 56 English ...
Страница 70: ...9 HP Customer Care Service and Support ...
Страница 121: ...Appendix A e Diagtools Error Codes 9640h 966Ch Hard Disk Error Codes 108 English ...
Страница 122: ......
Страница 123: ...Part Number TBD e Diagtools User s Guide ...