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2 Running e-Diagtools
Running e-Diagtools from the Utility Partition on your Hard Disk
Once the BIOS update has been completed, you will be asked to restart
your computer.
CAUTION
During the BIOS update do not turn off your computer.
BIOS Update Clearing its Settings
Checks for a BIOS update and, if available, installs it on your system
and resets the BIOS settings to their default values. For more
information on how to configure e-Diagtools to update the BIOS refer
to "Setting up the e-Support Features", on page 13.
e-Diagtools performs the same procedure described in BIOS Update
above and resets the BIOS settings to their default values.
Please
ensure you have a record of your computer's BIOS
configuration before clearing its settings
.
CAUTION During the BIOS update do not turn off your computer.
Run e-Diagtools
Runs e-Diagtools Hardware Diagnostics, and optionally sends the
Support Ticket to your support provider. This process is described in
subsequent Chapters of this Guide.
Support Ticket
Sends the last Support Ticket available to your support provider by
e-mail. Your support provider can be an Authorized Support Provider,
an internal helpdesk, or HP. In order to have an up-to-date Support
Ticket, first run e-DiagTools.
Ensure you enter the correct e-mail addresses. In a typical situation
you will communicate with a support agent who then requests that you
send the Support Ticket by e-mail, and provides an e-mail address. Do
not send the Support Ticket without voice confirmation, unless you
have already ensured that your support provider knows an action is
necessary.