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9 HP Customer Care Service and Support

Your HP Authorized Reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Hewlett-Packard Support and Information Services . . . . . . . . . . . . 58

HP Customer Care Center Phone Numbers . . . . . . . . . . . . . . . . . . . 59

Appendix A: Error Codes

Error Code Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Table of Error Codes

0000h – 0082h:

System Board Error Codes . . . . . . . . . . . . . . . . . . 64

0083h – 008Ah:

PCI Diag Error Codes . . . . . . . . . . . . . . . . . . . . . . 70

00C0h – 00CCh

:MMX Diag Error Codes . . . . . . . . . . . . . . . . . . . . 71

0100h – 01FFh:

Memory Error Codes . . . . . . . . . . . . . . . . . . . . . . . 72

0300h – 03FFh:

Floppy Disk Error Codes . . . . . . . . . . . . . . . . . . . 75

0400h – 04FFh:

Keyboard Error Codes. . . . . . . . . . . . . . . . . . . . . . 77

0500h – 05FFh:

SCSI Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . 78

0600h – 06FFh:

Serial Port Error Codes . . . . . . . . . . . . . . . . . . . . . 81

0700h – 07FFh:

Parallel Port Error Codes . . . . . . . . . . . . . . . . . . . 84

0800h – 080Fh:

Sound Blaster Compatible Error Codes . . . . . . . 85

0810h:

Speaker Error Code. . . . . . . . . . . . . . . . . . . . . . . . . 86

0811h – 081Fh:

Windows Sound System Compatible Error Codes 86

Содержание Brio BA410

Страница 1: ...HP e PCs HP Brio PCs HP Vectra PCs HP Kayak PC Workstations HP Notebook computers e Diagtools Version 3 01 3 02 User s Guide ...

Страница 2: ...uage without the prior written consent of Hewlett Packard Company 3Com is a registered trademark of 3Com Corporation AMIDIAG is a trademark of American Integrates Inc Acrobat is a trademark of Adobe Systems Inc Celeron Intel MMX OverDrive and Pentium either registered trademarks or trademarks of Intel Corporation Crystal is a trademark of Cirrus Logic Inc Matrox is a registered trademark of Matrox...

Страница 3: ......

Страница 4: ...re information for solving problems quickly and effectively Find out where to get more information and support What is e Diagtools The first step in solving a problem with a PC is diagnosis HP s e Diagtools helps you diagnose hardware related problems on a HP computer It is a series of tools designed to help you to Distinguish between software and hardware problems Verify the correct functioning o...

Страница 5: ...pplied on the following media The Utility Partition pre installed on your hard disk recommended The HP PC Image Engineer Image Library and Diagnostics System CD ROM for Vectra and Kayak or Assist CD ROM Drivers and Utilities for Brio that may have been supplied with your new HP PC The HP DiagTools CD ROM For HP Notebook PCs this software is on the Recovery CD for Notebook PCs e Features The e feat...

Страница 6: ...rsions of e Diagtools are also available for HP notebook computers Use the latest BIOS version for your HP PC to enable the inclusion of EMU error codes in the pre boot diagnostics signals see BIOS Error Message Utility EMU on page 3 Upgrading the Utility Partition Version of e Diagtools The latest version of the HP Utility Partition version of e Diagtools is available on HP s Web site www hp com ...

Страница 7: ...e For information on HP Instant Support refer to www hp com go instantsupport NOTE HP Instant Support applies to HP desktop PCs It does not apply to HP notebooks More Information For more information about e Diagtools refer to the following Web address www hp com desktops diagtools For more information about HP Customer Care Service and Support refer to page 56 ...

Страница 8: ... Troubleshooting 4 2 Running e Diagtools Overview 6 Running e Diagtools from the Utility Partition on your Hard Disk 6 Help 7 BIOS Update 7 BIOS Update Clearing its Settings 9 Run e Diagtools 9 Support Ticket 9 Select Language 10 Exit 10 Running e Diagtools from a CD ROM 10 Prerequisites 10 Running e Diagtools from the HP Recovery CD ROM 11 Running e Diagtools from the HP DiagTools CD ROM 11 ...

Страница 9: ...nt 16 4 Hardware Detection Overview of Hardware Detection 20 Hardware Detection Results 21 What is Detected 22 If a PC Component is Not Detected 23 5 e Diagtools Basic System Test Overview of the Basic System Test 26 How to Run the Basic System Test 26 Test Result PASSED 27 Test Result WARNING 28 Test Result FAILED 29 What is Tested 30 ...

Страница 10: ...if a Test Fails 39 What to Do if You Get an Error Code 40 7 The Support Ticket What is the Support Ticket 42 Creating a Support Ticket 42 Viewing the Support Ticket 43 Sending the Support Ticket to Your Support Provider 44 8 e Diagtools for Windows What is e Diagtools for Windows 48 e Diagtools for Windows Commands 50 Support Ticket 50 BIOS Options 51 Download and Update 52 Connection Parameters 5...

Страница 11: ...tem Board Error Codes 64 0083h 008Ah PCI Diag Error Codes 70 00C0h 00CCh MMX Diag Error Codes 71 0100h 01FFh Memory Error Codes 72 0300h 03FFh Floppy Disk Error Codes 75 0400h 04FFh Keyboard Error Codes 77 0500h 05FFh SCSI Error Codes 78 0600h 06FFh Serial Port Error Codes 81 0700h 07FFh Parallel Port Error Codes 84 0800h 080Fh Sound Blaster Compatible Error Codes 85 0810h Speaker Error Code 86 08...

Страница 12: ...rror Codes 96 1000h 10FFh Multiple Processor Error Codes 97 1300h 13FFh USB Error Codes 100 1700h 170Fh ACPI Error Codes 100 1900h 1902h DVD Error Codes 101 20D0h 20F0h Intel 82801 Error Codes 101 2100h 2150h Video Monitor Error Codes 102 8000h e Diagtools Error Codes 103 9610h Matrox Video Error Codes 103 9621h Crystal Sound Error Codes 103 9630h 3Com LAN Error Codes 104 9631h Accton LAN Error Co...

Страница 13: ...xii English ...

Страница 14: ...1 Pre Boot Diagnostics This chapter describes how to troubleshoot hardware problems using the e Diagtools pre boot diagnostics capability on HP desktop PCs ...

Страница 15: ...ror code audio signal These beep codes identify the hardware device that needs troubleshooting or replacement Pre Boot Error Codes The pre boot diagnostics capability of e Diagtools for desktop PCs allows troubleshooting of hardware problems when the computer cannot load the operating system or cannot issue the BIOS EMU codes This means that you can find out what is causing a problem even when you...

Страница 16: ... BIOS function intended to send error messages to the PC screen In recent BIOS versions the EMU is read by the pre boot diagnostics microcontroller so that any error messages coming from the BIOS are included in the error codes emitted by the microcontroller When you get a BIOS error message press Enter then F11 to emit beep codes NOTE Ensure you are using the most recent BIOS version to include t...

Страница 17: ...ace a telephone handset near the computer and replay the failure code When using automated interpretation you simply have to place a telephone handset near the computer and replay the failure code Your support provider is able to decode the computer model its serial number and the failure code Manual Troubleshooting For Web based hardware troubleshooting on Vectra Kayak and Brio PCs and on e PCs s...

Страница 18: ...2 Running e Diagtools This chapter describes how to start and run e Diagtools from the HP Utility Partition or from a CD ROM ...

Страница 19: ...or Notebook PCs NOTE If you are running e Diagtools from a CD ROM the option to start from the CD ROM is enabled and the CD ROM is configured to be the first device to boot from After running e Diagtools restore the original Setup values Alternatively you can set the boot device priority by pressing the F2 key when the logo screen is displayed after restarting your computer Running e Diagtools fro...

Страница 20: ...g system For more information refer to the Web address http www hp com desktops diagtools 4 Select the desired option Depending on your BIOS configuration you may have to reboot the PC Changes are made automatically and are restored to the original values when you exit e Diagtools NOTE You cannot move from one option to another Once you have selected an option to chose another you must exit reboot...

Страница 21: ...ation screen if you wish to enter new parameters other than e mail and URL 1 Enter your e mail address and your support provider s Optional 2 In the Update server URL field enter the following address http ftp hp com pub ccd epackages master ini NOTE The Update server URL will be stored on your hard disk and will appear in this field next time you perform a BIOS update e Diagtools automatically se...

Страница 22: ...puter s BIOS configuration before clearing its settings CAUTION During the BIOS update do not turn off your computer Run e Diagtools Runs e Diagtools Hardware Diagnostics and optionally sends the Support Ticket to your support provider This process is described in subsequent Chapters of this Guide Support Ticket Sends the last Support Ticket available to your support provider by e mail Your suppor...

Страница 23: ...n e Diagtools from a CD ROM ensure that the following are correctly configured in the computer s BIOS Setup program No operating system is specified which means that if the Main Main Main Main or Advanced Advanced Advanced Advanced menu has an item Running Windows 95 Running Windows 95 Running Windows 95 Running Windows 95 or Plug and Play OS Plug and Play OS Plug and Play OS Plug and Play OS set ...

Страница 24: ...sure that the option to start from the CD ROM drive is enabled and that the CD ROM is configured to be the first device to boot from 3 e Diagtools will start automatically or depending on the HP CD ROM used a menu appears In this last case select the option to run the hardware diagnostics e Diagtools will start displaying a welcome screen Running e Diagtools from the HP DiagTools CD ROM To run e D...

Страница 25: ...2 Running e Diagtools Running e Diagtools from a CD ROM 12 English ...

Страница 26: ...3 Setting up the e Support Features This chapter describes how to set up the parameters that are necessary to use the e features of e Diagtools ...

Страница 27: ... utility that gathers the network configuration of the PC and stores it in the HP Utility Partition Alternatively e Diagtools contains an Advanced Configuration page to enable manual entry or alteration of the network parameters NOTE The e features of e Diagtools do not work over a modem connection or if using automatic proxy server configuration Also they are not available when you run e Diagtool...

Страница 28: ...n the hard disk with e Diagtools functioning correctly Network Interface Card supported by HP and network settings that are functioning correctly Operating systems Microsoft Windows 95 OSR 2 0 or higher Microsoft Windows 98 and Windows 98 Second Edition Microsoft Windows NT 4 0 SP4 through 7 Microsoft Windows 2000 Web browsers Microsoft Internet Explorer 4 x and 5 x Netscape Communicator 4 5 or hi...

Страница 29: ...alues associated with the last user who logged in will be used In order to change the behavior of the Agent force it to run manually or to keep the current LAN configuration a Windows based interface is provided To access it click Start Programs HP e Diagtools HP e Diagtools LAN Configuration Agent The check box allows you to control whether or not the Agent copies your network settings to the Uti...

Страница 30: ...e Diagtools For instance it does not copy any e mail address Thus it will be up to you to provide this information within e Diagtools before sending a Support Ticket via e mail However you do not need to do this every time you run e Diagtools since the information is stored in the HP Utility Partition It is also possible to enter all the network parameters needed by e Diagtools using HP TopTools D...

Страница 31: ...3 Setting up the e Support Features Using the e Diagtools LAN Configuration Agent 18 English ...

Страница 32: ...4 Hardware Detection This chapter describes the hardware detection phase of e Diagtools core tests ...

Страница 33: ...f the hard disk drive will be checked as part of the basic system test In the advanced tests some functions will be disabled if they are not detected For example if you do not have a SCSI controller the SCSI menu in the advanced tests will be disabled NOTE Hardware detection may be so fast that this screen simply flickers on and off without giving you time to read it This is normal The time requir...

Страница 34: ...view of Hardware Detection Hardware Detection Results The following is an example of the screen that will appear after the hardware detection phase You can use the mouse or the arrow keys to scroll through the list of detected components ...

Страница 35: ... MHz Cache memory type and size BIOS version Serial number Total main memory such as 64 MB Memory IDE hard disk list device type and capacity SCSI hard disk list device type and capacity Active graphics adapter vendor product name memory size Keyboard Sound Blaster compatible audio controller USB Controller If your PC has one or more of the above components and it is not detected by e Diagtools th...

Страница 36: ...s Setup program 3 Refer to the User s Guide that came with the PC for information about troubleshooting the PC 4 Run e Diagtools and proceed to the basic system test NOTE e Diagtools does not test components that have not been detected However we recommend that you continue with the basic system test to verify that the underlying components are functioning correctly For example a PC has a PCI SCSI...

Страница 37: ...4 Hardware Detection If a PC Component is Not Detected 24 English ...

Страница 38: ...5 e Diagtools Basic System Test This chapter describes the basic system test performed by e Diagtools core tests ...

Страница 39: ...e for all types of users including novice and non technical users Most of the PC s components are tested during the basic system test To test each PC s component use the advanced systems tests How to Run the Basic System Test The basic system test is performed after the hardware detection phase To do the basic system test follow these steps 1 Start e Diagtools To learn how to do this refer to chap...

Страница 40: ...ion a Support Ticket Although no failure was detected the Support Ticket will be effective for communicating the test results and PC configuration to your support provider To learn more about the Support Ticket refer to chapter 7 Intermediate and experienced users should proceed to the Advanced System Tests since the error was not traced using the basic system test If you are a less experienced us...

Страница 41: ...g actions are recommended Check the component and run the Basic System Test again If the same warning message appears run the Advanced Tests to investigate the error in greater depth At this point you may have sufficient information to resolve the problem If so you can exit e Diagtools after creating the Support Ticket You can repeat the basic system test if desired CD ROM version only To do this ...

Страница 42: ...our support provider for assistance You can e mail or fax them the Support Ticket If using the HP Utility Partition version of e Diagtools function key F11 will repeat the audio error code signal This beep code can be replayed to your support provider to facilitate troubleshooting see chapter 1 If you are an intermediate or experienced user you can proceed to the Advanced Tests to investigate the ...

Страница 43: ...sts to verify the correct functioning of the processor and subsystems Basic processor functionality DMA controller Interrupt controller Timer Real time clock CMOS Validity Speaker PCI system MMX DMI Multi processor if appropriate Memory Tests to check the correct functioning of main and cache memory BIOS ROM Parity Address Refresh Data bus Cache memory L2 Cache memory IDE hard disk drive tests to ...

Страница 44: ...ropriate for your PC s configuration For example if your PC does not have a SCSI controller or no SCSI hard disk is connected to the SCSI controller no SCSI tests will be done Furthermore a component test will only be performed if the component was correctly detected in the hardware detection phase For example if you have recently installed an IDE hard disk drive and it was not detected during the...

Страница 45: ...5 e Diagtools Basic System Test What is Tested 32 English ...

Страница 46: ...6 Advanced System Tests This chapter describes the advanced system tests Individual PC components can be thoroughly tested using the advanced system tests ...

Страница 47: ...nfigurable and all can be repeated any number of times This advanced test phase is suitable for intermediate and advanced users How to Enter the Advanced System Tests The advanced system tests can only be entered after the basic system tests have been completed To enter the advanced system tests do these steps 1 Start e Diagtools To learn how to do this refer to Running e Diagtools on page 5 2 Fol...

Страница 48: ...ection bar onto the corresponding menu item Press F1 for more in depth help on the test currently selected in the menu To return to the advanced test screen press Esc To move the selection bar between menus and menu items use the mouse or arrow keys How to Run an Advanced System Test Each test must be selected and started by the user There are two ways of running tests Individually by selecting th...

Страница 49: ...iate for your PC For example if you do not have a SCSI controller the SCSI menu in the advanced tests will be disabled 2 A sub menu appears showing the list of tests available for the selected component Select the desired test by moving the selection bar and pressing Enter 3 Depending on the test selected the test may start immediately Alternatively a window of test parameters is displayed To chan...

Страница 50: ...started the advanced system tests or since you last erased the error list Erase Error List to delete the complete list of errors CAUTION Do not use the Erase Error List command if you want to create a Support Ticket test report The error list is used to create the Support Ticket To create and view the Support Ticket press the T key Batch Tests You can use the batch test facility to run a pre defin...

Страница 51: ...to set the number of times each test is run from 1 run test once to 256 Test Parameters to set the parameters for the tests included in the batch Running the Batch Test To run the batch test you have configured select the Run Batch command in the Batch menu The Batch menu also contains these commands Save Batch to save the current batch test with current settings Load Batch to load a previously sa...

Страница 52: ...icket At this point you may have sufficient information to resolve the problem If so you can press F3 to exit e Diagtools CD ROM Version 1 Press Esc to exit the Advanced System Tests 2 Press F4 to create a Support Ticket and save it to a floppy disk the default The Support Ticket is a complete record of the test results It is the most effective way to communicate the problem to your support provid...

Страница 53: ...o help you find the most appropriate solution to the problem Highlight the error code visible on screen Press F1 for help on the error code To return to the advanced test screen press Esc If the Error Code is Not Listed If the error code you are looking for is not provided in Appendix A contact your support provider Sending Comments and Suggestions to HP You can e mail information about missing er...

Страница 54: ...7 The Support Ticket This chapter describes the Support Ticket which is a record of the test results and the PC s configuration ...

Страница 55: ...ced system tests by pressing the T key It can be stored on a floppy disk and it can be viewed on the screen The default file name of the Support Ticket is HPSUPPT TXT You cannot change this file name but you can specify a directory in which to store this file CD ROM Version The Support Ticket can be created After the hardware detection phase refer to Hardware Detection on page 19 After the basic s...

Страница 56: ...Support Ticket ensure that you copy it to a safe place before creating the new one You can do this by copying the Support Ticket file to another floppy disk or to a suitable directory on your hard disk drive Viewing the Support Ticket Once the Support Ticket has been successfully created you can view it as follows If e Diagtools is located on the HP Utility Partition use menu option 5 Support Tick...

Страница 57: ...m test Alternatively you can send the last Support Ticket you created following this procedure 1 Shut down the operating system and restart your computer 2 After the initial splash screen with the logo a message is displayed Press F10 to enter HP Utility Partition or any other key to proceed 3 Press the F10 function key The following boot menu appears 4 Press 5 An e DiagTools style screen appears ...

Страница 58: ...et Sending the Support Ticket to Your Support Provider CD ROM Version You can e mail or fax the Support Ticket HPSUPPT TXT to your support provider For Notebook PCs save the support ticket to a floppy disk when running e Diagtools ...

Страница 59: ...7 The Support Ticket Sending the Support Ticket to Your Support Provider 46 English ...

Страница 60: ...8 e Diagtools for Windows This chapter describes e Diagtools for Windows the Windows based application for HP notebook computers ...

Страница 61: ...s for Windows includes the e Diagtools LAN Configuration Agent and enables the user to get the Support Ticket from the HP Utility Partition edit it and send it to the Support Provider or copy it to hard disk From the operating system e Diagtools for Windows will download the BIOS copy it to the Utility Partition and update the BIOS When updating the BIOS automatic reboots are necessary to complete...

Страница 62: ...and Bar A function can be opened by clicking on the corresponding icon This offers rapid intuitive access to key e Diagtools for Windows program functions The option View Support Ticket has already been selected in the example shown and the GUI displays the support Ticket and related information NOTE When a function is not available at any stage of the program the icon which represents it is greye...

Страница 63: ...ns to view the latest Support Ticket send the Support Ticket to the service provider s support address via e mail or to generate a new Support Ticket and update the stored Support Ticket data The Comments option permits a user to create or update text in dedicated comment fields which supplement the information provided by the Support Ticket This can be useful where notes or special explanations a...

Страница 64: ...load to Utility Partition Update Info The BIOS can be updated by LAN or by modem connection from an HP server containing new BIOS versions for specific HP notebook computers When you choose Update BIOS you are first prompted to select either Download new or Use current to determine the source of the local version to be flashed You can either download a BIOS update from the server or update the BIO...

Страница 65: ...version e Diagtools for Windows checks to ensure that a version more recent than the current BIOS is available on the server and is of the correct type NOTE The option Use Current can be used for instance to re install a corrupted BIOS Download and Update The icons Download and Update provide rapid access to each of the two steps needed to carry out a BIOS update downloading a new BIOS from the se...

Страница 66: ...onnect to the Server Click on the Change Settings button if you want to alter any parameters To check the connection parameters for sending the Support Ticket open the Connection Options Connection window This window includes an option for Dial up or for LAN connection to the support provider via a choice of radio button If you set Dial up as the active option you need only add the Dial up Locatio...

Страница 67: ... internet then you must ensure that the SMTP Mailer Relay service name is included For the Support Ticket you must provide your e mail address and the support provider e mail address For BIOS download you must have a valid Update Server URL and the correct Proxy Sever name and port number ...

Страница 68: ...vides the version number of the currently installed BIOS the version number of the downloaded BIOS stored in the HP Utility Partition the version number and download size in Kbytes of the BIOS available on the HP Server suitable for download and installation on this type of PC or notebook ...

Страница 69: ...8 e Diagtools for Windows Connection Parameters 56 English ...

Страница 70: ...9 HP Customer Care Service and Support ...

Страница 71: ... site gives you access to information about HP its products including product data sheets service and support information electronic newsletters and technical tips You can also download the latest versions of drivers BIOS and software utilities HP Home Page www hp com www hp com www hp com www hp com HP Brio Support w w w www hp com go briosupport ww hp com go briosupport ww hp com go briosupport ...

Страница 72: ...omer Care Centers can help you solve issues related to HP products and if necessary initiate appropriate service procedures In the U S A telephone support is available 24 hours a day 7 days a week Elsewhere it is available during normal office hours See the following page for a list of HP Customer Care Center phone numbers worldwide ...

Страница 73: ...ng 1 300 88 00 28 Belgium Dutch 32 02 626 88 06 French 32 02 626 88 07 New Zealand 64 9 356 6640 Denmark 45 39 29 40 99 Philippines 63 2 867 3551 English International 44 0171 512 52 02 Singapore 65 272 5300 Finland 358 0203 472 88 Taiwan 886 2 2717 0055 France 33 01 43 62 34 34 Thailand 66 2 661 4000 Germany 49 0180 525 81 43 24PF min Viet Nam 84 8 823 4530 Israel Tel 972 9 9524848 Fax 972 0 9 95...

Страница 74: ...dix A e Diagtools Error Codes This appendix lists all HP desktop PC error codes produced by the e Diagtools Advanced Tests A description of the error and a recommended action are provided for each error code ...

Страница 75: ...Error Codes 0810h Speaker Error Code 0811h 081Fh WSS Windows Sound System Compatible Error Codes 08C0h 08FFh PCI Sound Error Codes 0900h 09FFh Video Error Codes 0A00h 0AFFh CD ROM Error Codes 0C00h 0CFFh IDE Tape Error Codes 0E00h 0EFFh SMBus System Management Bus Test Error Codes 0F00h 0FFFh ATAPI Removable Devices Error Codes 1000h 10FFh Multiple Processor Error Codes 1300h 13FFh USB Error Codes...

Страница 76: ...e error codes and suggested troubleshooting actions apply to HP desktop PCs Many are not applicable to HP Notebook architecture Error codes generated by e Diagtools Basic Tests are not listed as each Basic Test error notification already includes an explanatory on screen text ...

Страница 77: ...processor 0004h ARPL instruction execution error Processor error Check that the processor is correctly installed If the error persists install new processor 0005h LAR Load Access Rights Byte instruction execution error Processor error Check that the processor is correctly installed If the error persists install new processor 0006h LSL Load Segment Limit instruction execution error Processor error ...

Страница 78: ...ly installed If the error persists install new processor 0013h BSF or BSR execution error Processor error Check that the processor is correctly installed If the error persists install new processor 0014h FLAG Register Set or Reset error Processor error Check that the processor is correctly installed If the error persists install new processor 0015h Protected mode instruction execution error Proces...

Страница 79: ...orrectly installed If the error persists install new processor 0027h NDP Tag word read or write error Processor error Check that the processor is correctly installed If the error persists install new processor 0028h NDP stack read or write error Processor error Check that the processor is correctly installed If the error persists install new processor 0029h NDP operation status has failed Processo...

Страница 80: ... 2 failed Direct Memory Access DMA controller error Install new system board 0032h Read Write test on page registers failed Direct Memory Access DMA controller error Install new system board 0040h Read Write test on PIC ports failed Programmable Interrupt Controller PIC error Install new system board 0041h Stray or unrecognized interrupts detected Primary Interrupt Controller PIC error Install new...

Страница 81: ...nstall new system board battery If error persists install new system board 0072h Configuration mismatch in CMOS RAM CMOS RAM error Re start system and check BIOS setup parameters Install new system board battery If error persists install new system board 0073h CMOS RAM memory size CMOS RAM error Re start system and check BIOS setup parameters Install new system board battery If error persists inst...

Страница 82: ...sum error detected CMOS RAM error Re start system and check BIOS setup parameters Install new system board battery If error persists install new system board 0079h CMOS RAM fails to hold data CMOS RAM error Install new system board battery If error persists install new system board 0080h This test runs on EISA systems only You attempted to run this test on a system that does not have an EISA archi...

Страница 83: ...ugh the FIND_PCI_DEVICE call Install new BIOS or system board 0085h Reading configuration space registers on boundary conditions failed Install new BIOS or system board 0086h Consistency checking of PCI configuration space failed Install new BIOS or system board 0087h GENERATE_SPECIAL_CYCLE check failed Install new system board 0088h BIOS32 service directory integrity check failed BIOS error Insta...

Страница 84: ...processor 00C4h Wraparound Arithmetic test failed Install new processor 00C5h Saturation Arithmetic test failed Install new processor 00C6h Pack with signed saturation failed Install new processor 00C7h Pack with unsigned saturation failed Install new processor 00C8h Unpack high packed data failed Install new processor 00C9h Unpack low packed data failed Install new processor 00CAh Exit MMX state ...

Страница 85: ...y module 0130h The pattern written at XXXXXXXXh was qqqqh The pattern read back from that address was pppph Memory error Replace appropriate memory module 0131h Parity failure at XXXXXXXXh during pattern test Memory error Replace appropriate memory module 0132h Faulty memory chip in SIMM XXXX Install new SIMM XXXX 0135h ECC correctable error in SIMM DIMM socket XXXX YYYY Memory error Replace appro...

Страница 86: ...XXXXXXh was qqqqh The pattern read back from that address was pppph Memory error Replace appropriate memory module 0181h No active external cache memory Cache memory error Enable external cache memory from BIOS setup 0182h No extended memory available from HIMEM SYS Configuration error Unload HIMEM SYS or program using HIMEM SYS 0183h No extended memory detected Memory error Replace appropriate me...

Страница 87: ...XXXXXXXX YYYYYYYYh was qqqqh The pattern read back from that address was pppph Memory error Run the test disabling the cache If problem persists install new memory module If problem persists install new system board 01B1h Parity failure at XXXXXXXX YYYYYYYYh during pattern test Memory error Replace appropriate memory module 01B2h The pattern written at XXXXXXXX YYYYYYYYh was qqqqh The pattern read...

Страница 88: ...ctionality of the floppy disk controller is not correct Floppy disk controller error Install new system board 0305h Floppy disk format test failed Run floppy disk controller test Ensure that the floppy disk is fully inserted in the drive Check your floppy disk drive is installed correctly Replace the floppy disk If error persists install new floppy disk drive 0306h Floppy disk drive speed error Ch...

Страница 89: ... installed correctly Replace the floppy disk If error persists install new floppy disk drive 030Ah Floppy disk random read write test failed Run floppy disk controller test Ensure that the floppy disk is fully inserted in the drive Check your floppy disk drive is installed correctly Replace the floppy disk If error persists install new floppy disk drive 030Bh Floppy disk elevator seek test failed ...

Страница 90: ... 0412h 0413h Keyboard data line is stuck low high Keyboard or keyboard controller error Check that keyboard is connected correctly If error persists install new system board 0414h e Diagtools issued a command to the keyboard and either did not receive a response or received an improper response Keyboard or keyboard controller error Check that keyboard is connected correctly If error persists insta...

Страница 91: ...he SCSI hard disk drive If error persists replace the SCSI hard disk drive 0505h SCSI disk format failed SCSI hard disk drive error Install new SCSI hard disk drive 0507h SCSI disk buffer error SCSI hard disk drive error Install new SCSI hard disk drive 0508h SCSI disk random read error Re format the SCSI hard disk drive If error persists replace the SCSI hard disk drive 0509h SCSI disk random wri...

Страница 92: ...pe in unit Insert a tape cartridge in the unit 0511h Positioning failed on tape drive SCSI tape drive error Check the tape drive is connected and configured correctly If error persists install new SCSI tape drive 0512h Tape read error SCSI tape drive error Replace tape and if error persists install new SCSI tape drive 0514h Tape write error SCSI tape drive error Replace tape and if error persists ...

Страница 93: ...D drive supports the Close command If error persists install new SCSI CD ROM drive 0527h CD buffer error Install new CD ROM drive 0528h Pattern compare failed Install new CD ROM If error persists install new SCSI CD ROM Drive 0550h Read timeout SCSI device error Check the selected SCSI device is connected and configured correctly If error persists replace SCSI device 0560h File not found Check tha...

Страница 94: ... status register test failed at port XXXXh Serial port controller error Update your system BIOS and clear its settings If error persists install new system board 0605h Interrupt activation test failed at port XXXXh Serial port controller error Update your system BIOS and clear its settings If error persists install new system board 0606h Data transfer test failed at port XXXXh Serial port or seria...

Страница 95: ...OS and clear its settings If error persists install new system board 0612h Baud rate speed test failed If the test is running on a 16650 UART check the frequency selected in the test menu matches the jumper settings on the card Re run the diagnostic test Update your system BIOS and clear its settings If error persists install new system board 0613h Infrared register test failed at port XXXXh Seria...

Страница 96: ...ts settings If error persists install new system board 0618h Infrared external data transfer test failed at port XXXXh Serial port controller error Ensure the machines are positioned correctly Update your system BIOS and clear its settings If error persists install new system board 0619h Infrared external data transfer test failed because of data mismatch at port XXXXh Serial port controller error...

Страница 97: ...led Parallel port controller error Check that the printer is working properly and correctly connected Update your system BIOS and clear its settings If error persists install new system board 0704h ECP register W R test failed at port XXXXh Parallel port controller error Update your system BIOS and clear its settings If error persists install new system board 0705h ECP FIFO test failed at port XXX...

Страница 98: ... slot or system board if integrated on system board 0803h Volume test failed Sound board error If problem persists install new sound board if installed in accessory slot or system board if integrated on system board 0804h Playback rate test failed Sound board error If problem persists install new sound board if installed in accessory slot or system board if integrated on system board 0805h Frequen...

Страница 99: ...ts install new sound board if installed in accessory slot or system board if integrated on system board 0812h Pitch test failed Sound board error If problem persists install new sound board if installed in accessory slot or system board if integrated on system board 0813h Volume test failed Sound board error If problem persists install new sound board if installed in accessory slot or system board...

Страница 100: ...st failed Check the PC speaker is connected correctly If problem persists install new sound board if installed in accessory slot or system board if integrated on system board 08C1h FM channel test failed Check the PC speaker is connected correctly If problem persists install new sound board if installed in accessory slot or system board if integrated on system board 08C2h PCM channel test failed C...

Страница 101: ...ystem board if integrated on system board 08E4h Control RAM test failed Install new sound board if installed in accessory slot or system board if integrated on system board 08F0h Configuration checksum test failed Install new sound board if installed in accessory slot or system board if integrated on system board 08F1h I O register test failed Install new sound board if installed in accessory slot...

Страница 102: ...stall new video adapter if installed in accessory slot or system board if integrated on system board 0902h Graphics controller test failed Video controller error Install new video adapter if installed in accessory slot or system board if integrated on system board 0903h Attribute controller test failed Video controller error Install new video adapter if installed in accessory slot or system board ...

Страница 103: ... test failed Video memory error Install new video memory if installed in memory slot or video adapter if soldered on video adapter or system board if integrated on system board 0913h VESA video memory R W test failed Install new video adapter if installed in accessory slot or system board if integrated on system board 0921h AGP test failed Install new video adapter if installed in accessory slot o...

Страница 104: ...e run the diagnostic test 0A03h Sequential data test failed Drive x Sector Y Diagnostic test error 1 Change Media 2 Re run the diagnostic test If the error persists replace the drive 0A04h Sequential data test failed No data CD in Drive x Diagnostic test error 1 Change Media 2 Re run the diagnostic test If the error persists replace the drive 0A05h Random data test failed Drive x Sector Y Diagnost...

Страница 105: ...ostic test error 1 Change Media 2 Re run the diagnostic test If the error persists replace the drive 0A10h Random play test failed No audio CD in Drive x CD ROM error Insert an audio CD in the CD ROM drive and re run the diagnostic test 0A11h No audio tracks in the multisession CD in drive x CD ROM error Insert an audio CD in the CD ROM drive and re run the diagnostic test If error persists replac...

Страница 106: ...tion Change tape and re run the diagnostic test If error persists replace drive 0C03h Rewind failed Change the tape in the tape drive and re run the diagnostic test 0C04h Erase failed Change the tape in the tape drive and re run the diagnostic test 0C05h Write failed Change the tape in the tape drive and re run the diagnostic test 0C06h Read failed Change the tape in the tape drive and re run the ...

Страница 107: ...or persists change system board 0E31h LM75 temperature test failed Update BIOS If error persists change system board 0E32h LM75 test failed Update BIOS If error persists change system board 0E40h LM80 register test failed Update BIOS If error persists change system board 0E41h LM80 voltage temperature fan speed measurement test error Update BIOS If error persists change system board 0E42h LM80 tes...

Страница 108: ...n slot fan power voltage 3 3V on slot 5V on slot 12V on slot measurement test failed Update BIOS If error persists change system board 0E54h 16LC63 5V on board 12V on board 3 3V on board 2 5V on board CPU0 core voltage CPU1 core voltage CPU0 thermal CPU1 thermal slot thermal disk bay thermal 5V on slot 12V on slot fan power voltage 3 3V on slot 5V on slot 12V on slot measurement test failed Update...

Страница 109: ...eek operation failed If the seek function is supported by the device controller replace the controller 0F05h Eject fails on drive x The eject feature is not supported or does not work Re run the diagnostic test 0F06h Sequential read verify failed Re run the diagnostic test 0F07h Random read operation failed Change media and re run the diagnostic test If error persists replace the motherboard 0F08h...

Страница 110: ...f the error persists install new processor 1009h Cache coherency test failed Processor error Check that the processor is correctly configured If the error persists install new processor 100Ah Memory consistency test failed Processor error Check that processor is correctly installed and the jumper settings are correct If the error persists install a new processor 100Bh I O access test failed on pro...

Страница 111: ...led Check processor L2 cache and main memory are correctly installed If problem persists install new processor 1013h Value read back from TagRAM control register is not the same as the value written Check processor L2 cache and main memory are correctly installed If problem persists install new processor 1014h L2 cache commands test failed Check processor L2 cache and main memory are correctly ins...

Страница 112: ...ny external L2 cache memory If error persists replace processor 1031h L2 Cache Parity error Cache memory error Check processor L2 cache and main memory are correctly installed Run memory tests to confirm correct function of main memory and any external L2 cache memory If error persists replace processor 1081h No active external cache memory Cache memory error Enable external cache memory from BIOS...

Страница 113: ...ce the system board 1305h Interrupt test failed Replace the system board 1306h Transfer desc failed Replace the system board 1312h OHCI Register test failed Replace the system board 1313h OHCI Frame test failed Replace the system board 1314h OHCI Status test failed Replace the system board 1315h OHCI Interrupt test failed Replace the system board 1316h OHCI Transfer desc failed Replace the system ...

Страница 114: ...e DVD media or the DVD drive 1902h DVD read test failed Check and replace the DVD media or the DVD drive Code Explanation Details Parts to Check 20D0h PCM digital audio channel test failed Check the connection to the speakers If error persists install new system board 20F0h PCI configuration checksum failed Install new system board 20F1h I O register test failed Install new system board 20F2h Code...

Страница 115: ... in accessory slot or system board if integrated on system board 2110h Param1 x Param2 mode test failed Install new video adapter if installed in accessory slot or system board if integrated on system board 2120h Param1 x Param2 mode test failed Install new video adapter if installed in accessory slot or system board if integrated on system board 2130h VESA mode test failed Install new video adapt...

Страница 116: ...ls in executing an external program Make sure the external program is in the e Diagtools directory Code Explanation Details Parts to check 09610h Matrox Video chip test failed Video controller error Install new video adapter if installed in accessory slot or system board if integrated on system board Code Explanation Details Parts to check 9621h Crystal sound test failed Sound controller error Ins...

Страница 117: ...rd if integrated on system board Code Explanation Details Parts to check 9631h Accton LAN Card test failed LAN controller error If problem persists install new LAN card if installed in accessory slot or system board if integrated on system board Code Explanation Details Parts to check 9640h SMART error detected in BST Basic System Test Manufacturer diagnostics error Failure may occur in a time fra...

Страница 118: ...roblems during boot or while accessing files it is likely that there is a logical problem on the disk Reformat the disk and reinstall the operating system and applications 9646h No bootable partition BST Hard disk error Logical information held on the disk appears to be incorrect This does not necessarily mean that a hardware error has been detected This error will appear if you are using a boot u...

Страница 119: ... fixed Verify your data integrity 9660h Drive is defective BST HDD error Replace the hard disk drive 9662h Drive is defective AST HDD error Replace the hard disk drive 9663h Auto test error BST HDD auto test error Replace the hard disk drive 9664h Invalid boot sector BST Hard disk error Logical information held on the disk appears to be incorrect This does not necessarily mean that a hardware erro...

Страница 120: ...ad cable detected AST Check that the IDE cable is connected correctly 9669h Password protected hard disk BST Hard disk error The hard disk drive is password protected The test cannot be run To test the hard disk drive remove the password protection 966Ah Hard disk damaged by shock BST Hard disk error The hard disk drive needs replacement 966Bh Hard disk damaged by shock AST Hard disk error The har...

Страница 121: ...Appendix A e Diagtools Error Codes 9640h 966Ch Hard Disk Error Codes 108 English ...

Страница 122: ......

Страница 123: ...Part Number TBD e Diagtools User s Guide ...

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