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Troubleshooting

In This Section

Troubleshooting Resources ..........................................................................................................

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Server Diagnostic Steps................................................................................................................

73

Preparing the Server for Diagnosis...............................................................................................

78

Symptom Information...................................................................................................................

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Service Notifications ....................................................................................................................

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Loose Connections .......................................................................................................................

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Diagnostic Steps ...........................................................................................................................

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Troubleshooting Resources

NOTE: For common troubleshooting procedures, the term "server" is
used to mean servers and server blades.

The HP ProLiant Servers Troubleshooting Guide provides simple procedures for
resolving common problems as well as a comprehensive course of action for
fault isolation and identification, error message interpretation, issue resolution,
and software maintenance.

To obtain the guide, refer to any of the following sources and then select the HP
ProLiant Servers Troubleshooting Guide.

The server-specific Documentation CD

The Business Support Center on the HP website
(

http://www.hp.com/support

). You can find the guide by using the navigation

features on the HP website.

•

The Technical Documentation website (

http://www.docs.hp.com

). Select

Enterprise Servers, Workstations and Systems Hardware, and then the
appropriate server.

Server Diagnostic Steps

This section covers the steps to take in order to diagnose a problem quickly.

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Содержание BL25p - ProLiant - 1 GB RAM

Страница 1: ...HP ProLiant BL25p Server Blade User Guide January 2005 First Edition Part Number 377853 001 ...

Страница 2: ...ft Corporation AMD Athlon and AMD Opteron are trademarks of Advanced Micro Devices Inc Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries Linux is a U S registered trademark of Linus Torvalds Java is a U S trademark of Sun Microsystems Inc HP ProLiant BL25p Server Blade User Guide January 2005 First Edition Pa...

Страница 3: ...ower Up the Server Blade 17 Power Down the Server Blade 18 Remove the Server Blade 18 Setup 21 Installing the HP BladeSystem Components 21 Verifying System Components 21 Connecting to the Network 22 Installing Server Blade Options 22 Installing a Server Blade 22 Completing the Configuration 23 Hardware Options Installation 25 Processor Option 25 Memory Option 29 DIMM Guidelines 29 Single and Dual ...

Страница 4: ...y 58 Array Configuration Utility 61 Option ROM Configuration for Arrays 61 Re Entering the Server Serial Number and Product ID 62 Management Tools 63 Automatic Server Recovery 63 ROMPaq Utility 63 Integrated Lights Out Technology 64 HP Systems Insight Manager 64 Management Agents 65 Redundant ROM Support 65 USB Support 65 Diagnostic Tools 66 HP Insight Diagnostics 66 Integrated Management Log 67 R...

Страница 5: ...otices 95 Regulatory Compliance Identification Numbers 95 Federal Communications Commission Notice 96 FCC Rating Label 96 Class A Equipment 96 Class B Equipment 97 Declaration of Conformity for Products Marked with the FCC Logo United States Only 97 Cables 98 Modifications 98 European Union Regulatory Notice 98 Canadian Notice Avis Canadien 99 Japanese Notice 100 BSMI Notice 100 Korean Notices 101...

Страница 6: ...6 HP ProLiant BL25p Server Blade User Guide Technical Support 107 Before You Contact HP 107 HP Contact Information 107 Customer Self Repair 108 Acronyms and Abbreviations 109 Index 115 ...

Страница 7: ...Bay Numbering 15 iLO Connections 16 Server Blade Enclosure Compatibility 16 Server Blade Components Front Panel LEDs on page 8 Front Panel Components on page 9 Rear Panel Components on page 10 Hot Plug SCSI Hard Drive LED Combinations on page 11 Internal Components on page 12 System Maintenance Switch on page 13 ...

Страница 8: ...e management 2 Health LED Green Normal Flashing Booting Amber Degraded condition Red Critical condition 3 NIC 1 LED Green Network linked Green flashing Network activity Off No link or activity 4 NIC 2 LED Green Network linked Green flashing Network activity Off No link or activity 5 NIC 3 LED Green Network linked Green flashing Network activity Off No link or activity ...

Страница 9: ...tandby auxiliary power available Off Off 8 Hard drive activity LED Green Flashing Activity Off No activity 9 Online status Flashing Online activity Off No online activity 10 Fault status Flashing Fault process activity Off No fault process activity Actual NIC numeration depends on several factors including the operating system installed on the server blade Front Panel Components ...

Страница 10: ... hard drive bay 1 2 Power On Standby button 3 Hot plug SCSI hard drive bay 2 4 I O port The I O port is used with the local I O cable to perform some server blade configuration and diagnostic procedures Rear Panel Components Item Description 1 Power connector 2 Signal connector ...

Страница 11: ...nsion On Off Off Do not remove the drive The drive is being accessed but 1 it is not configured as part of an array 2 it is a replacement drive and rebuild has not yet started or 3 it is spinning up during the POST sequence Flashing Flashing Flashing Do not remove the drive Removing a drive may cause data loss in non fault tolerant configurations Either 1 the drive is part of an array being select...

Страница 12: ...HP ProLiant BL25p Server Blade User Guide Internal Components Item Description 1 System maintenance switch SW1 2 DC filter module 3 Standard NIC mezzanine card 4 System Battery 5 Processor 2 memory bank 2 ...

Страница 13: ...socket 1 shown populated 14 DIMMs 1 4 15 Processor 1 memory bank 1 shown populated 16 Processor 1 memory bank 2 17 Smart Array 6i Battery Backed Write Cache Enabler optional 18 Smart Array 6i controller 19 Power converter modules 20 Fibre Channel Adapter optional System Maintenance Switch Position Function Default 1 iLO Security override Off 2 Configuration lock Off 3 Reserved Off 4 Reserved Off 5...

Страница 14: ...l I O port on the server blade front panel 2 Video For connecting a video monitor 3 USB 1 For connecting a USB device 4 USB 2 For connecting a USB device 5 Serial For trained personnel to connect a null modem serial cable and perform advanced diagnostic procedures 6 iLO RJ 45 10 100 Ethernet For connecting an Ethernet to the server blade iLO interface from a client device ...

Страница 15: ...requires a pair of interconnect modules to provide network access for data transfer Resolve bay numbering before determining connections between the server blades and interconnects IMPORTANT Note that server blade bay numbering in the figure is reversed when looking at the rear of the enclosure ...

Страница 16: ...fer to the HP ProLiant BL p Class Server Blade Enclosure Upgrade Installation Guide or the HP ProLiant BL p Class Server Blade Enclosure Installation Guide Server Blade Enclosure Compatibility Certain configurations of the HP ProLiant BL25p Series server blades may require the support of an HP BladeSystem p Class server blade enclosure with enhanced backplane components enhanced server blade enclo...

Страница 17: ...erver blade determines power availability from the power subsystem If required power is available the server blade powers up A press of 5 seconds or more initiates a power up override The server blade powers up without power availability detection from the system CAUTION Always observe iLO alerts before initiating a power up override to prevent a hot plug power supply fault and possible loss of sy...

Страница 18: ...r initiating a manual or virtual power down command be sure that the server blade goes into standby mode by observing that the power LED is amber IMPORTANT When the server blade is in standby mode auxiliary power is still being provided To remove all power from the server blade remove the server blade from the server blade enclosure IMPORTANT Remote power procedures require the most recent firmwar...

Страница 19: ...e the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components properly ground the server blade before beginning any installation procedure Improper grounding can cause ESD ...

Страница 20: ......

Страница 21: ...ion for server blades and other HP BladeSystem p Class components is available at the HP website http www hp com products servers proliant bl p class info Documentation is also available in the following locations Documentation CD that ships with the server blade enclosure HP Business Support Center website http www hp com support HP Technical Documentation website http docs hp com Verifying Syste...

Страница 22: ...HP website http www hp com go bladesystem interconnects For network cabling connections for the server blade refer to the HP ProLiant BL25p Server Blade Installation Instructions that ship with the server blade Installing Server Blade Options Before installing and initializing the server blade install any hardware options such as an additional processor or hard drives For server blade options inst...

Страница 23: ...s are populated with either a component or a blank NOTE The first server blade must be installed into a server blade enclosure to facilitate naming the server blade enclosure the rack and the interconnects Complete the system configuration before installing additional server blades Completing the Configuration To complete the server blade and HP BladeSystem configuration refer to the hardware inst...

Страница 24: ......

Страница 25: ... reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them WARNING This documentation assumes that the server blade is in a server blade enclosure and not receiving power from a diagnostic station If using a diagnostic station be sure to disconnect the server blade from the diagnostic station before installing internal com...

Страница 26: ...ocket 2 is empty the server blade will not boot 2 Install the processor CAUTION Be sure that the processor socket locking lever is open before installing the processor into the socket CAUTION The processor is designed to fit one way into the socket Use the alignment guides on the processor and socket to properly align the processor with the socket Refer to the server blade hood label for specific ...

Страница 27: ...sure that the processor socket locking lever is closed after the processor is installed The lever should close without resistance Forcing the lever closed can damage the processor and socket requiring system board replacement 4 Remove the protective cover from the thermal interface ...

Страница 28: ...t touch the thermal interface media IMPORTANT The heatsink is not reusable and must be discarded if removed from the processor after application 5 Insert the heatsink and close the processor cage Closing the processor cage aligns the heatsink 6 Close and secure the processor cage latch ...

Страница 29: ...PC3200 DDR 400 MHz SDRAM DIMMs Both DIMM slots in a memory bank must be populated Both DIMMs in a memory bank must be identical Processor 1 memory bank 1 must always be populated If mixing dual and single rank DIMMs the dual rank DIMMs must be installed in memory bank 1 For optimal performance in most applications populate memory bank 1 for every populated processor socket Single and Dual Rank DIM...

Страница 30: ... single DIMM module a dual rank DIMM acts as if it were two separate DIMMs The primary reason for the existence of dual rank DIMMs is to provide the largest capacity DIMM given the current DIMM technology If the maximum DIMM technology allows for creating 2 GB single rank DIMMs a dual rank DIMM using the same technology would be 4 GB DIMM Numbering DIMM Slots Memory Bank 1 2 Processor 1 Memory Ban...

Страница 31: ... the server blade on page 18 2 Remove the server blade on page 18 3 Open the DIMM slot latches 4 Install the DIMM To remove DIMMs reverse the installation procedure For DIMM slots 1 and 2 remove the air baffle if necessary Refer to the instructions located on the air baffle IMPORTANT For DIMM slots 1 and 2 remove the air baffle if necessary ...

Страница 32: ...ber from top to bottom on each server blade IMPORTANT Always populate hard drive bays starting with SCSI ID 0 the top bay To install the component CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank 1 Remove the hard drive blank NOTE Port colored items indicate hot plug components ...

Страница 33: ...for clustering capabilities and SAN connection when used in conjunction with interconnect devices that support a SAN connection Refer to SAN Configuration on page 57 for more information about connecting to the SAN Server blades can be configured for SAN connectivity when used with the following components FC Adapter Supported p Class server blades SAN compatible interconnect SFP transceivers incl...

Страница 34: ...p www hp com products servers proliant bl p class info The HP StorageWorks SAN documentation at the HP website http h18006 www1 hp com products storageworks san documentation htm l The HP BladeSystem p Class storage website http www hp com go bladesystem storage To install the component 1 Power down the server blade on page 18 2 Remove the server blade on page 18 3 Refer to the label on the FC ada...

Страница 35: ...Smart Array 6i Battery Backed Write Cache Enabler Option The optional BBWC enabler provides the system with a means for storing and saving data in the event of an unexpected system shutdown To install the component 1 Remove the battery from the plastic carrier ...

Страница 36: ...ttery from the carrier be sure to unwrap the cable NOTE After removing the battery from the plastic carrier discard the carrier and the cable The only items required for use with this server blade are the battery and the BBWCE 2 Install the battery on the BBWC memory module ...

Страница 37: ...Hardware Options Installation 37 3 Install the BBWC memory module on the Smart Array 6i controller ...

Страница 38: ......

Страница 39: ...cally to the server blade iLO interface Connecting video and USB devices directly to the server blade Local Administration Using iLO To connect locally to iLO with the local I O cable you must have the following A client device with a 10 100 Ethernet RJ 45 connector A network cable with RJ 45 connectors To connect to iLO CAUTION Do not connect the local I O cable to a hub when connecting to iLO Al...

Страница 40: ... I O cable 2 Connect the local I O cable to the I O port on the server blade CAUTION Disconnect the local I O cable when not in use The port and connector do not provide a permanent connection Rear iLO connector performance degrades when the local I O cable is connected even if the iLO connector on the cable is not in use ...

Страница 41: ...vices To connect locally use the local I O cable and any of the following USB devices Monitor USB hub USB keyboard USB mouse USB CD ROM drive USB diskette drive Numerous configurations are possible This section offers two possible configurations Accessing a Server Blade with Local KVM CAUTION Disconnect the local I O cable when not in use The port and connector do not provide a permanent connectio...

Страница 42: ...Accessing a Server Blade with Local Media Devices Use the following configuration when configuring a server blade or loading software updates and patches from a CD ROM such as the SmartStart CD or a diskette CAUTION Disconnect the local I O cable when not in use The port and connector do not provide a permanent connection Rear iLO connector performance degrades when the local I O cable is connecte...

Страница 43: ...onnect the following to the USB hub USB CD ROM drive USB keyboard USB mouse NOTE HP recommends the use of a USB hub when connecting a USB diskette drive and or USB CD ROM drive to the server blade The USB hub provides additional connections Item Description 1 Server blade 2 Monitor 3 USB hub 4 USB CD ROM drive or USB diskette drive 5 USB keyboard 6 USB mouse ...

Страница 44: ......

Страница 45: ...P Bay Configuration 50 Deployment Methods 51 Software Drivers and Additional Components HP offers the following additional software components for server blades Health and Wellness driver and IML viewer iLO Advanced Management interface driver Rack infrastructure interface service For Microsoft Windows OS users these items are included in the ProLiant Support Pack for Microsoft Windows available f...

Страница 46: ...he host server blade and its OS iLO provides remote access to any authorized network client sends alerts and provides other server blade management functions Using a supported web browser you can Remotely access the console of the host server blade including all text mode and graphics mode screens with full keyboard and mouse controls Remotely power up power down or reboot the host server blade Re...

Страница 47: ...tation or to the Documentation CD Through the server blade rear panel connectors out of the rack with the diagnostic station This method enables you to configure a server blade out of the rack by powering the server blade with the diagnostic station and connecting to an existing network through a hub The IP address is assigned by a DHCP server on a network The p Class tab enables you to control sp...

Страница 48: ... NIC numeration depends on several factors including the OS installed on the server blade To deploy an OS to multiple server blades install a PXE deployment server on a network Deployment Infrastructure To establish a network based PXE deployment infrastructure provide the following software and minimum hardware Client PC administrative workstation AMD Athlon XP processor 700 MHz or greater recomm...

Страница 49: ...ommended AMD Athlon 64 processor or Pentium or Pentium II 200 MHz or faster processor 64 MB of RAM 64 MB of free hard drive space 10 Mb s network adapter PXE deployment server storing boot images AMD Athlon XP processor 700 MHz or greater recommended AMD Athlon 64 processor or Intel Pentium III or higher processor 500 MHz recommended 256 MB of RAM 10 Mb s network adapter CD ROM drive NFS repositor...

Страница 50: ...sions 1 3 1_02 1 3 1_07 1 3 1_08 1 4 1 for Windows users only 1 4 2 for Linux users only Access the Java Runtime Environment versions at the HP website http java sun com products archive index html Network server with an OS installed Static IP Bay Configuration Static IP bay configuration implemented using the new Static IP Bay Settings on the BL p Class tab eases the initial deployment of an enti...

Страница 51: ...gain the advantages of a static IP bay configuration without requiring each individual iLO to be configured locally Using iLO static IP bay configuration Helps avoid the costs of a DHCP infrastructure to support the blade environment Provides easier setup with automatic iLO address generation for all or a few selected bays For detailed information about iLO configurations refer to the HP Integrate...

Страница 52: ...x For additional information refer to the HP website ftp ftp compaq com pub products servers management pxe_wp pdf HP ProLiant Essentials Rapid Deployment Pack NOTE To deploy server blades in an existing server blade enclosure always use the most recent version of RDP available at the HP website http www hp com servers rdp The RDP software is the preferred method for rapid high volume server deplo...

Страница 53: ...to download the SmartStart Scripting Toolkit refer to the HP website http www hp com servers sstoolkit CD ROM Deployment CD ROM deployment involves using a bootable CD that executes script to configure the hardware and install the OS After the OS is configured the server blade can access the network to locate the scripts and files necessary for deployment Before beginning the deployment process co...

Страница 54: ... of the boot CD Copy the image of the boot CD to a location on the network or the client PC hard drive 2 Remotely access the server blade through iLO Refer to ProLiant p Class Advanced Management on page 46 3 Click the Virtual Devices tab 4 Select Virtual Media 5 Use the Virtual Media applet to select the local CD or image file and connect the Virtual CD to the server blade 6 Use the iLO Virtual P...

Страница 55: ...oft Windows file share or a Linux file share For more information refer to Deployment Infrastructure on page 48 Before beginning the deployment process connect the server blade to the network with one of the following methods Through an existing network in the rack For this method install the server blade in its enclosure and assign it an IP address manually or with DHCP Through an existing networ...

Страница 56: ...llation process For more information refer to ProLiant p Class Advanced Management on page 46 To operate properly the server blade must have a supported OS For the latest information on a supported OS refer to the HP website http www hp com go supportos iLO Virtual Floppy To deploy with a boot diskette 1 Do one of the following Insert the boot diskette into the client PC that is using the iLO Remo...

Страница 57: ...ver blade Refer to the documentation that ships with the FCA option An FC compatible interconnect is installed in the enclosure Refer to the documentation that ships with the interconnect option The server blade enclosure management module firmware is up to date Refer to the HP Business Support Center website http www hp com support The server blade is cabled properly to a supported SAN SAN storag...

Страница 58: ...ver drivers management agents and utilities automatically with every assisted installation Testing server hardware using the Insight Diagnostics Utility HP Insight Diagnostics on page 66 Installing software drivers directly from the CD With systems that have internet connection the SmartStart Autorun Menu provides access to a complete list of ProLiant system software Enabling access to the Array C...

Страница 59: ...up when prompted in the upper right corner of the screen To navigate the menu system use the arrow keys To make selections press the Enter key IMPORTANT RBSU automatically saves settings when you press the Enter key The utility does not prompt you for confirmation of settings before you exit the utility To change a selected setting you must select a different setting and press the Enter key Auto C...

Страница 60: ...r the settings are selected exit RBSU and allow the server to reboot automatically For more information refer to the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website http www hp com servers smartstart Boot Options After the auto configuration process completes or after the server reboots upon exit from RBSU the POST sequence runs and then the boot option screen is di...

Страница 61: ... tips for individual steps of a configuration procedure The minimum display settings for optimum performance are 800 600 resolution and 256 colors The server must have Microsoft Internet Explorer 5 5 with Service Pack 1 installed and be running Microsoft Windows 2000 Windows Server 2003 or Linux Refer to the README TXT file for further information about browser and Linux support For more informati...

Страница 62: ...uct ID 1 During the server startup sequence press the F9 key to access RBSU 2 Select the System Options menu 3 Select Serial Number The following warning is displayed WARNING WARNING WARNING The serial number is loaded into the system during the manufacturing process and should NOT be modified This option should only be used by qualified service personnel This value should always match the serial ...

Страница 63: ...g system fails the timer expires and restarts the server ASR increases server availability by restarting the server within a specified time after a system hang or shutdown At the same time the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system You can disable ASR from the HP SIM console or through RBSU ROMPaq Utility Flash ROM enables yo...

Страница 64: ...vanced troubleshooting features through the iLO interface Diagnose iLO using HP SIM through a web browser and SNMP alerting For more information about iLO features refer to the Integrated Lights Out User Guide on the Documentation CD or on the HP website http www hp com servers lights out HP Systems Insight Manager HP SIM is a web based application that allows system administrators to accomplish n...

Страница 65: ...ort The server has a 4 MB ROM that acts as two separate 2 MB ROMs In the standard implementation one side of the ROM contains the current ROM program version while the other side of the ROM contains a backup version NOTE The server ships with the same version programmed on each side of the ROM Safety and Security Benefits When you flash the system ROM ROMPaq writes over the backup ROM and saves th...

Страница 66: ...Insight Diagnostics is a proactive server blade management tool available in both offline and online versions that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server blade installations troubleshoot problems and perform repair validation HP Insight Diagnostics Offline Edition performs various in depth system and component testing while the OS is not...

Страница 67: ...intervals the Survey Utility marks the previous information and overwrites the Survey text files to reflect the latest changes in the configuration Survey Utility is installed with every SmartStart assisted installation or can be installed through the HP PSP Integrated Management Log The IML records hundreds of events and stores them in an easy to view form The IML timestamps each event with 1 min...

Страница 68: ...on information collected about your systems ISEE enables fast restoration of your systems Install ISEE on your systems to help mitigate risk and prevent potential critical problems For more information on ISEE refer to the HP website http www hp com hps hardware hw_enterprise html To download HP ISEE visit the HP website http www hp com hps hardware hw_downloads html For installation information r...

Страница 69: ...website http h18000 www1 hp com support svctools Keeping the System Current List of Tools Drivers 69 Resource Paqs 70 ProLiant Support Packs 70 Operating System Version Support 70 System Online ROM Flash Component Utility 70 Change Control and Proactive Notification 71 Natural Language Search Assistant 71 Care Pack 72 Drivers The server includes new hardware that may not have driver support on all...

Страница 70: ...ers running certain Microsoft or Novell operating systems The Resource Paqs include utilities to monitor performance software drivers customer support information and whitepapers on the latest server integration information Refer to the Enterprise Partnerships website http h18000 www1 hp com partners select Microsoft or Novell depending on the operating system and follow the link to the appropriat...

Страница 71: ...e correct ROM upgrades required by each target server To download the tool and for more information refer to the HP website http h18000 www1 hp com support files index html Change Control and Proactive Notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products For more information...

Страница 72: ...ervices offer upgraded service levels to extend and expand standard product warranty with easy to buy easy to use support packages that help you make the most of your server investments Refer to the Care Pack website http www hp com hps carepack servers cp_proliant html ...

Страница 73: ...course of action for fault isolation and identification error message interpretation issue resolution and software maintenance To obtain the guide refer to any of the following sources and then select the HP ProLiant Servers Troubleshooting Guide The server specific Documentation CD The Business Support Center on the HP website http www hp com support You can find the guide by using the navigation...

Страница 74: ...eshooting Refer to the server documentation for information on procedures hardware options software tools and operating systems supported by the server WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components Important Safety Information Familiarize yourself with the safety...

Страница 75: ... damage to the equipment do not plug telephone or telecommunications connectors into this receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of injury from a hot component allow the surface to cool before touching 9 43 kg 20 08 lb This symbol indicates that the component exceeds the...

Страница 76: ...d attempt to make repairs at the component level or to make modifications to any printed wiring board Improper repairs can create a safety hazard WARNING To reduce the risk of personal injury or damage to the equipment be sure that The leveling feet are extended to the floor The full weight of the rack rests on the leveling feet The stabilizing feet are attached to the rack if it is a single rack ...

Страница 77: ...o reduce the risk of personal injury or damage to the equipment Observe local occupation health and safety requirements and guidelines for manual handling Obtain adequate assistance to lift and stabilize the chassis during installation or removal The server is unstable when not fastened to the rails When mounting the server in a rack remove the power supplies and any other removable module to redu...

Страница 78: ... up the server Do not disconnect the printer if you want to use it to print error messages 6 Collect all tools and utilities such as a Torx screwdriver loopback adapters ESD wrist strap and software utilities necessary to troubleshoot the problem You must have the appropriate Health Drivers and Management Agents installed on the server NOTE To verify the server configuration connect to the System ...

Страница 79: ...onfigurations Refer to your hardware and software records for information Service Notifications To find out the latest service notifications refer to the HP website http www hp com products servers platforms Select the appropriate server model and then click the Documentation link on the product page Loose Connections Action Be sure all power cords are securely connected Be sure all cables are pro...

Страница 80: ...hart on page 83 The General Diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server specific or is not easily categorized into the other flowcharts The available flowcharts include Start Diagnosis Flowchart on page 80 General Diagnosis Flowchart on page 83 Power On Problems Flowchart Server Blade Power On Problems Flowchart on page 85 POST Problems Flowch...

Страница 81: ...Item Refer to 2 Power On Problems Flowchart Server Blade Power On Problems Flowchart on page 85 3 POST Problems Flowchart on page 87 4 OS Boot Problems Flowchart on page 89 5 Server Fault Indications Flowchart on page 92 ...

Страница 82: ...82 HP ProLiant BL25p Server Blade User Guide ...

Страница 83: ...ducts servers platforms 6 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Hardware Problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 7 Server Information You Need in the HP ProLiant Servers Troubleshooting Guide located on the Docume...

Страница 84: ...84 HP ProLiant BL25p Server Blade User Guide ...

Страница 85: ...t Item Refer to 1 Server user guide or setup and installation guide located on the HP website http www hp com products servers proliant bl p class info 2 General Diagnosis Flowchart on page 83 3 Loose Connections on page 79 4 Power Calculator on the HP website http www hp com go bladesystem powercalculator 5 HP BladeSystem Maintenance and Service Guide located on the HP website http www hp com pro...

Страница 86: ...86 HP ProLiant BL25p Server Blade User Guide ...

Страница 87: ... Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 3 KVM or RILOE documentation 4 Loose Connections on page 79 5 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms 6 Server user guide or setup and installation guide located on the Documentation CD or the HP website http w...

Страница 88: ...88 HP ProLiant BL25p Server Blade User Guide ...

Страница 89: ...Hard Drive Problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Controller documentation 4 HP Insight Diagnostics on page 66 in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 5 Loose Connections on page 79 CD ROM and DVD Drive Problems in the...

Страница 90: ...rized Reseller in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 8 Hardware Problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products s...

Страница 91: ...Troubleshooting 91 ...

Страница 92: ... located on the Documentation CD or on the HP website http www hp com support 2 Integrated Management Log on page 67 in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Event List Error Messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 3 Ser...

Страница 93: ...www hp com products servers platforms 7 HP Insight Diagnostics on page 66 in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 8 Hardware Problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Do...

Страница 94: ...94 HP ProLiant BL25p Server Blade User Guide ...

Страница 95: ...es 101 Battery Replacement Notice 101 Taiwan Battery Recycling Notice 102 Regulatory Compliance Identification Numbers For the purpose of regulatory compliance certifications and identification this product has been assigned a unique regulatory model number The regulatory model number can be found on the product nameplate label along with all required approval markings and information When request...

Страница 96: ...he interference potential of the device as well as additional operating instructions for the user FCC Rating Label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the label After you determine the class of the device refer to the corresponding statement Class A E...

Страница 97: ...re of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit that is different from that to which the receiver is connected Consult the dealer or an experienced radio or television technician for help Declaration of Conformity for Products Marked with the FCC Logo United States O...

Страница 98: ...to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett Packard Company may void the user s authority to operate the equipment European Union Regulatory Notice This product complies with the following EU Directives Low Voltage Directive 73 23 EEC EMC Directive 89 336 EEC Compliance with these directives implies conformity to applicable harmon...

Страница 99: ...ass A Equipment This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada Class B Equipment This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil numérique...

Страница 100: ...100 HP ProLiant BL25p Server Blade User Guide Japanese Notice BSMI Notice ...

Страница 101: ... handled To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Batteries battery packs and accumulators should not be disposed of together with the general household waste To forward them to recycling or proper disposal ple...

Страница 102: ...r or an authorized service provider Taiwan Battery Recycling Notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales giveaway or promotion Contact a qualified Taiwanese recycler for proper battery disposal ...

Страница 103: ...ther conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage Avoid hand contact by transporting and storing products in static safe containers Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before remov...

Страница 104: ...cent resistance in the ground cords To provide proper ground wear the strap snug against the skin Use heel straps toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats Use conductive field service tools Use a portable field service kit with a folding static dissipating work mat If you do not have any of the sugg...

Страница 105: ...g 10 to 90 Storage 10 to 95 All temperature ratings shown are for sea level An altitude derating of 1 C per 304 8 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Upper operating limit is 3 048m 10 000 ft or 70 Kpa 10 1 psia Upper non operating limit is 9 144 m 30 000 ft or 30 3 KPa 4 4 psia Storage maximum humidity of 95 is based on a maximum temperature of 45 C 1...

Страница 106: ...106 HP ProLiant BL25p Server Blade User Guide Width 26 14 cm 10 29 in Weight maximum 9 43 kg 20 8 lb ...

Страница 107: ...umber if applicable Product serial number Product model name and number Applicable error messages Add on boards or hardware Third party hardware or software Operating system type and revision level HP Contact Information For the name of the nearest HP authorized reseller In the United States call 1 800 345 1518 In Canada call 1 800 263 5868 In other locations refer to the HP website http www hp co...

Страница 108: ...r to the HP website http www hp com Customer Self Repair What is customer self repair HP s customer self repair program offers you the fastest service under either warranty or contract It enables HP to ship replacement parts directly to you so that you can replace them Using this program you can replace parts at your own convenience A convenient easy to use program An HP support specialist will di...

Страница 109: ...ABEND abnormal end ACU Array Configuration Utility ADG Advanced Data Guarding ASR Automatic Server Recovery BBWC battery backed write cache BIOS Basic Input Output System DDR double data rate DHCP Dynamic Host Configuration Protocol ...

Страница 110: ...me system ESD electrostatic discharge FC Fibre Channel FCA Fibre Channel Adapter I O input output IEC International Electrotechnical Commission iLO Integrated Lights Out IML Integrated Management Log IP Internet Protocol ISEE Instant Support Enterprise Edition ...

Страница 111: ...iode NBP Network Bootstrap Program NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association NFS network file system NIC network interface controller ORCA Option ROM Configuration for Arrays OSEM Open Services Event Manager POST Power On Self Test ...

Страница 112: ...eboot eXecution environment RAID redundant array of inexpensive or independent disks RBSU ROM Based Setup Utility RDP Remote Desktop Protocol RILOE Remote Insight Lights Out Edition ROM read only memory SA Smart Array SAN Storage Area Network SCSI small computer system interface ...

Страница 113: ...ger SNMP Simple Network Management Protocol TCP IP Transmission Control Protocol Internet Protocol TFTP Trivial File Transfer Protocol TMRA recommended ambient operating temperature UID unit identification UPS uninterruptible power system USB universal serial bus VCA version control agent ...

Страница 114: ...114 HP ProLiant BL25p Server Blade User Guide WEBES Web Based Enterprise Service WfM Wired for Management WINS Windows Internet Naming Service ...

Страница 115: ...diskette boot 56 diskette image 55 B diskette image deployment 55 documentation 57 73 battery 101 drive LEDs 11 Battery Backed Write Cache Enabler 35 drivers 45 69 BIOS Serial Console 60 BIOS upgrade 63 E boot diskette 56 boot options 60 electrostatic discharge 103 BSMI notice 100 environmental specifications 105 buttons 7 9 F C fan zones 11 cable connector identification 14 Federal Communications...

Страница 116: ...oller 111 iLO connector 14 NIC configuration 48 IML Integrated Management Log 67 normal operating conditions 105 Important Safety Information document 74 Insight Diagnostics 66 O installing operating system 23 Online ROM Flash Component Utility 70 Instant Support Enterprise Edition 68 Open Services Event Manager 69 Integrated Lights Out iLO 64 operating systems 70 Integrated Management Log IML 67 ...

Страница 117: ...ls 68 69 Systems Insight Manager 64 removing the server blade 18 Repository server 48 T required information 107 Taiwan battery recycling notice 102 Resource Paqs 70 TCP IP Transmission Control Protocol Internet Protocol 113 resources 57 73 RJ 45 patch panels 22 48 technical support 107 ROM legacy USB support 65 telephone numbers 107 ROM redundancy 65 temperature ranges environmental 105 ROMPaq ut...

Страница 118: ...118 HP ProLiant BL25p Server Blade User Guide virtual CD ROM 54 virtual floppy 56 W warnings 76 Web Based Enterprise Service 68 website HP 107 ...

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