Agent Desktop / Laptop – New or Replacement Installation Instructions Version 2/12/2009
Agent Desktop / Laptop Installation Instructions
FOR INTERNAL STATE FARM USE ONLY
Contains CONFIDENTIAL information which may not be used without express written authorization.
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Section 3 - Part 2: Tailoring and Catch-Up
1. When the computer returns to the Ctrl-Alt-Delete login screen, you will need to change the domain by following these
steps:
•
Press Ctrl-Alt-Delete and click “OK” on the next screen.
•
Click on “Options” and choose the
AGCY
domain in all states (including California).
•
Once you select the domain, you will then need to log onto the computer with your userid and password.
** NOTE: Please click “OK” for any errors received on printer configuration.
2. Double click on the time located on the right side of the task bar. Click on the “Time Zone” Tab. Set the time zone to
the correct value for this agent’s office.
3. Click on “Start,” then “Run”
4. Type
\\server name\E$\PROD\UTIL. Substitute “server name” with the actual name of the server in the agent’s
office
Note: The SERVER NAME is located on a tag or sticker on the OUTSIDE of the server, usually
on the top of the server, and will begin with “WAS”
5. A new window will automatically open. Locate a file named
echodata.Dat
, right click on it, and select “Copy.”
6. Click on “Start,” then “Run”
7. Type
C:\Prod\Util
and click “OK”
8. In
the
C:\Prod\UTIL
folder, right click any blank area in the right of the window and select “Paste.”
9. While keeping this window open, find and double click on
AGTREGSET.EXE.
This will initiate the “Registry Settings
for Agent Workstation” screen to appear.
10. Enter the Workstation ID field to the new computer name that you are installing, (
for example: WAWXXXXX)
•
Verify the server name is correct for this office. The server name is located on the outside of the server.
•
Verify the agent code(s) is correct.
•
Verify the agent alias is correct.
11. Click “OK” within the “Registry Settings for Agent Workstation” window and close any remaining windows.
12. Restart the computer and then log on using your userid and password.
13. Determine the name of the computer being removed. Write this computer name on the line below:
____________________________________________________________________________________
•
Check the Work Order for the old computer name
•
If the old computer has a sticker attached with a computer name, compare this name with the name on the
Work Order
•
If these names do not match, call Agency Technology Support (AETS: 877-766-6371 – Option 2, Option 3,
Option 3)
•
If the new computer is not replacing an existing system, skip Step 14 and proceed to Step 15.
