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HP 8000f - Elite Ultra-slim Desktop PC, Руководство по техническому обслуживанию и ремонту

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Control panel message

Description

Recommended action

2212-USB Key Provisioning failure writing to
device

USB device used for USB key provisioning
will not allow BIOS to update provision file
properly.

1.

Try a different USB key device for
provisioning.

2.

If the error persists, update to the latest
BIOS version and ME firmware
version.

3.

If the error still persists, replace the
system board.

2217-ME Firmware Version request failure

ME firmware is not properly responding to
BIOS query for version information.

1.

Reboot the computer.

2.

If the error persists, update to the latest
BIOS version and ME firmware
version.

3.

If the error still persists, replace the
system board.

2218-ME Firmware Version should be
updated

ME firmware must be updated to match
current functionality contained in the system
BIOS.

1.

Update to the latest ME firmware
version.

2.

If the error persists and system BIOS
has been recently updated, restore
previous system BIOS version.

3.

If the error still persists, replace the
system board.

2219-USB Key Provisioning file has invalid
header identifier

Provisioning file contained on the USB key
has been corrupted or is not a valid version
for the current ME firmware.

1.

Recreate the provisioning file using
third party management console
software.

2.

If the error persists and system BIOS
has been recently updated, restore
previous system BIOS version.
Otherwise, update the ME firmware
version.

3.

If the error still persists, replace the
system board.

2220-USB Key Provisioning file has
mismatch version

Provisioning file contained on the USB key
is not a valid version for the current ME
firmware.

1.

Reboot the computer.

2.

If the error persists and system BIOS
has been recently updated, restore
previous system BIOS version.
Otherwise, update the ME firmware
version.

3.

If the error still persists, replace the
system board.

2230-General error during MEBx execution

Error occurred during MEBx execution
which fails into the “General” grouping.
Status information displayed along with the
error provides further clarity into the failure.
MEBx handles transference of information
between the system BIOS and ME
firmware.

1.

Reboot the computer.

2.

If the error persists, update to the latest
BIOS version and ME firmware
version.

3.

If the error still persists, replace the
system board.

Table F-1

  Numeric Codes and Text Messages (continued)

POST Numeric Codes and Text Messages 141

Содержание 8000f - Elite Ultra-slim Desktop PC

Страница 1: ...Maintenance and Service Guide HP Compaq 8000f Elite Business PC Ultra slim Desktop ...

Страница 2: ... such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett...

Страница 3: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Страница 4: ...iv About This Book ...

Страница 5: ... 4 3 Computer Setup F10 Utility 6 Computer Setup F10 Utilities 6 Using Computer Setup F10 Utilities 7 Computer Setup File 8 Computer Setup Storage 9 Computer Setup Security 10 Computer Setup Power 15 Computer Setup Advanced 16 Recovering the Configuration Settings 19 4 Serial ATA SATA Drive Guidelines and Features 20 SATA Hard Drives 20 SATA Hard Drive Cables 20 SATA Data Cable 20 SMART ATA Drives...

Страница 6: ...ors 28 Hard Drives 28 Lithium Coin Cell Battery 29 6 Removal and Replacement Procedures 30 Preparation for Disassembly 30 Serial Number Location 31 Security Lock Provisions 32 Installing a Security Lock 32 HP Kensington MicroSaver Security Cable Lock 32 Padlock 33 HP Business PC Security Lock 33 Front Bezel Security 36 Computer Access Panel 38 Front Bezel 39 Bezel Blank 40 Installing Additional Me...

Страница 7: ...and Non Powered 68 USB 68 Microphone 69 Headphone 69 Line in Audio 69 Line out Audio 69 Monitor 70 DisplayPort 70 4 Pin Power for CPU 71 6 Pin Power for CPU CMT SFF 71 SATA Data and Power 71 PCI Express 72 PCI Express 73 Appendix B Power Cord Set Requirements 74 General Requirements 74 Japanese Power Cord Requirements 74 Country Specific Requirements 75 Appendix C Backup and Recovery 76 Windows 7 ...

Страница 8: ...on Diagnostics 88 Protecting the Software 89 Appendix E Troubleshooting Without Diagnostics 90 Safety and Comfort 90 Before You Call for Technical Support 90 Helpful Hints 91 Solving General Problems 93 Solving Power Problems 97 Solving Diskette Problems 98 Solving Hard Drive Problems 101 Solving Media Card Reader Problems 104 Solving Display Problems 106 Solving Audio Problems 110 Solving Printer...

Страница 9: ...erpreting POST Diagnostic Front Panel LEDs and Audible Codes 143 Appendix G Password Security and Resetting CMOS 146 Resetting the Password Jumper 147 Clearing and Resetting the CMOS 148 Appendix H Drive Protection System DPS 150 Accessing DPS Through Computer Setup 151 Appendix I Specifications 152 Index 154 ix ...

Страница 10: ...x ...

Страница 11: ...ector 8 Dual State Power Button NOTE When a device is plugged into the Microphone Headphone Connector a dialog box will pop up asking if you want to use the connector for a microphone line Line In device or a headphone You can reconfigure the connector at any time by double clicking the Realtek HD Audio Manager icon in the Windows taskbar NOTE The Power On Light is normally green when the power is...

Страница 12: ...ector green 4 DisplayPort Monitor Connector 9 RJ 45 Network Connector 5 VGA Monitor Connector blue NOTE Arrangement and number of connectors may vary by model When a device is plugged into the blue Line In Audio Connector a dialog box will pop up asking if you want to use the connector for a line in device or a microphone You can reconfigure the connector at any time by double clicking the Realtek...

Страница 13: ...first time you turn on the computer the operating system is installed automatically This process takes about 5 to 10 minutes depending on which operating system is being installed Carefully read and follow the instructions on the screen to complete the installation CAUTION Once the automatic installation has begun DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE Turning off the computer ...

Страница 14: ...ivers Obtain the latest support software including support software for the operating system from http www hp com support Select your country and language select Download drivers and software and firmware enter the model number of the computer and press Enter Customizing the Monitor Display Windows systems If you wish you can select or change the monitor model refresh rates screen resolution color...

Страница 15: ...from your PC The software and image file names are Corel WinDVD SD and BD installation software for WinDVD used to play DVD movies HP Insight Diagnostics OR Vision Diagnostics software to perform diagnostic activities on your PC Accessing Disk Image ISO Files 5 ...

Страница 16: ...suppresses most POST messages such as memory count product name and other non error text messages If a POST error occurs the error is displayed regardless of the mode selected To manually switch to Post Messages Enabled during POST press any key except F1 through F12 Establish an Ownership Tag the text of which is displayed each time the system is turned on or restarted Enter the Asset Tag or prop...

Страница 17: ...ect your language from the list and press Enter 4 A choice of five headings appears in the Computer Setup Utilities menu File Storage Security Power and Advanced 5 Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter To return to the Computer Setup Utilities menu press Esc 6 To apply and save changes selec...

Страница 18: ...e file located on a USB flash media device or CD ROM Replicated Setup Save to Removable Media Saves system configuration including CMOS to a formatted 1 44 MB diskette a USB flash media device or a diskette like device a storage device set to emulate a diskette drive Restore from Removable Media Restores system configuration from a diskette a USB flash media device or a diskette like device Defaul...

Страница 19: ...was active when the disk was partitioned and formatted the data on the disk will be inaccessible Default Values ATA disks only NOTE This feature appears only when User translation mode is selected Allows you to specify the parameters logical cylinders heads and sectors per track used by the BIOS to translate disk I O requests from the operating system or an application into terms the hard drive ca...

Страница 20: ...consideration as a bootable operating system source Specify the order of attached hard drives The first hard drive in the order will have priority in the boot sequence and will be recognized as drive C if any devices are attached NOTE MS DOS drive lettering assignments may not apply after a non MS DOS operating system has started Shortcut to Temporarily Override Boot Order To boot one time from a ...

Страница 21: ...t Password appears if a power on password is set which when enabled bypasses the onboard password jumper to disable the power on password Password prompt on F9 F11 F12 allows access to menus without entering setup password See the Desktop Management Guide for more information Smart Cover some models Allows you to Lock unlock the Cover Lock Set the Cover Removal Sensor to Disable Notify User Setup ...

Страница 22: ...during POST Chassis serial number or Universal Unique Identifier UUID number The UUID can only be updated if the current chassis serial number is invalid These ID numbers are normally set in the factory and are used to uniquely identify the system Keyboard locale setting for example English or German for System ID entry DriveLock Security Allows you to assign or modify a master or user password fo...

Страница 23: ...Security Device Support some models enable disable Permits activation and deactivation of the Embedded Security Device Changing this setting requires turning the computer off and then back on NOTE To configure the Embedded Security Device a Setup password must be set Reset to Factory Settings some models Do not reset Reset Resetting to factory defaults will erase all security keys Changing this se...

Страница 24: ...s rights to individual setup options on a case by case basis via the Setup Security Level menu By default all setup options are assigned Setup Password indicating the user must enter the correct Setup Password during POST to make changes to any of the options The administrator may set individual items to None indicating the user can make changes to the specified options when setup has been accesse...

Страница 25: ...to wake from Standby on USB device insertion Unique Sleep State Blink Rates Enable Disable This feature is designed to provide a visual indication of what sleep state the system is in Each sleep state has a unique blink pattern S0 Solid green LED S3 3 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds green LED repeated cycles of 3 blinks and a pause S4 4 blinks at 1Hz 50 duty cycle foll...

Страница 26: ...e 3 6 Computer Setup Advanced for advanced users Option Heading Power On Options Allows you to set POST mode QuickBoot Clear Memory FullBoot or FullBoot Every x Days QuickBoot Do not clear memory or perform a memory test FullBoot Memory test count on cold boot Clears memory on all boots 16 Chapter 3 Computer Setup F10 Utility ...

Страница 27: ...he system to boot to the recovery partition and launch HP Backup and Recovery The F11 Recovery prompt can be hidden with the F11 prompt hidden displayed option see above Option ROM Prompt enable disable Enabling this feature will cause the system to display a message before loading option ROMs This feature is supported on some models only Remote Wakeup Boot Source remote server local hard drive Af...

Страница 28: ...e computer to Wake on LAN from suspend or hibernation but will prevent it from waking from S5 via the network It does not affect operation of the network connection while the computer is on If a network connection is not required completely disable the network controller NIC by using the arrow left and right keys to select the Security Device Security menu Set the Network Controller option to Devi...

Страница 29: ...ts between VT100 and ANSI SOL terminal emulation SOL terminal emulation mode is only activated during remote AMT redirection operations The emulation options allow administrators to select which mode works best with their console SOL Local Keyboard enable disable Disable or enable client keyboard during SOL sessions Some remote remediation may involve having the local client boot a remote image pr...

Страница 30: ...e voltages 3 3 V 5 V 12 V Jumpers for configuring drive N A Data transfer rate 3 0 Gb s SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3 0 Gb s cable as it is fully backwards compatible with the SATA 1 5 Gb s drives Current HP desktop products ship with SATA 3 0 Gb s hard drives SATA data cables are susceptible to damage if overflexed Never crease a SATA data cable and never...

Страница 31: ...e of a drive partition A drive partition is the largest segment of a drive that may be properly accessed by the operating system A single hard drive may therefore be subdivided into a number of unique drive partitions in order to make use of all of its space Because of the differences in the way that drive sizes are calculated the size reported by the operating system may differ from that marked o...

Страница 32: ...l for proper service CAUTION When the computer is plugged into an AC power source voltage is always applied to the system board You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage Chassis Designations Ultra Slim Desktop USDT Figure 5 1 Ultra Slim Desktop chassis 22 Chapter 5 Identifying the Chassis Routine Care and Disass...

Страница 33: ...orker Removing DIPs from plastic tube 7 500 V 3 000 V 400 V 400 V 15 000 V 5 000 V 800 V 700 V 35 000 V 12 000 V 6 000 V 2 000 V Removing DIPs from vinyl tray Removing DIPs from Styrofoam Removing bubble pack from PCB Packing PCBs in foam lined box 2 000 V 3 500 V 7 000 V 5 000 V 4 000 V 5 000 V 20 000 V 11 000 V 11 500 V 14 500 V 26 500 V 21 000 V These are then multi packaged inside plastic tube...

Страница 34: ...loaded plastic Metallized laminate 1 500 7 500 15 000 Grounding the Work Area To prevent static damage at the work area use the following precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle ele...

Страница 35: ...ented sides of the computer and above the monitor to permit the required airflow Never restrict the airflow into the computer by blocking any vents or air intakes Do not place the keyboard with the keyboard feet down directly against the front of the desktop unit as this also restricts airflow Occasionally clean the air vents on all vented sides of the computer Lint dust and other foreign matter c...

Страница 36: ... case follow the procedures described below To remove light stains or dirt use plain water with a clean lint free cloth or swab For stronger stains use a mild dishwashing liquid diluted with water Rinse well by wiping it with a cloth or swab dampened with clear water For stubborn stains use isopropyl rubbing alcohol No rinsing is needed as the alcohol will evaporate quickly and not leave a residue...

Страница 37: ...or with a towelette designed for cleaning monitors Do not use sprays or aerosols directly on the screen the liquid may seep into the housing and damage a component Never use solvents or flammable liquids on the monitor To clean the monitor body follow the procedures in Cleaning the Computer Case on page 26 Cleaning the Mouse Before cleaning the mouse ensure that the power to the computer is turned...

Страница 38: ...it are flat flexible cables These cables must be handled with care to avoid damage Apply only the tension required to seat or unseat the cables during insertion or removal from the connector Handle cables by the connector whenever possible In all cases avoid bending or twisting the cables and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being remov...

Страница 39: ...t three years See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures WARNING This computer contains a lithium battery There is a risk of fire and chemical burn if the battery is handled improperly Do not disassemble crush puncture short external contacts dispose in water or fire or expose it to temperature...

Страница 40: ...peripheral devices that are connected to it CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspend modes The power cord should always be disconnected before servicing...

Страница 41: ...ber and a product ID that are located on the top of the computer when it is in the tower configuration Keep these numbers available for use when contacting customer service for assistance Figure 6 1 Serial Number and Product ID Location Serial Number Location 31 ...

Страница 42: ...d to secure the computer Installing a Security Lock HP Kensington MicroSaver Security Cable Lock There are two cable lock slots on the rear of the computer The slot next to the thumbscrew should be used when there is no port cover The slot on the far right should be used when a port cover is installed Figure 6 2 Installing a Cable Lock with No Port Cover Figure 6 3 Installing a Cable with a Port C...

Страница 43: ...k Figure 6 4 Installing a Padlock HP Business PC Security Lock 1 Fasten the security cable by looping it around a stationary object Figure 6 5 Securing the Cable to a Fixed Object Security Lock Provisions 33 ...

Страница 44: ...ouse cables through the lock Figure 6 6 Threading the Keyboard and Mouse Cables 3 Screw the lock to the chassis using the screw provided Figure 6 7 Attaching the Lock to the Chassis 34 Chapter 6 Removal and Replacement Procedures ...

Страница 45: ... Insert the plug end of the security cable into the lock 1 and push the button in 2 to engage the lock Use the key provided to disengage the lock Figure 6 8 Engaging the Lock Security Lock Provisions 35 ...

Страница 46: ...and disconnect any external devices CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer 5 If the computer is on a stand remove the computer from the stand 6 Remove the access panel and front bezel 7 Remove the bla...

Страница 47: ... bezel in place Figure 6 10 Installing the Front Bezel Security Screw 10 Replace the access panel 11 If the computer was on a stand replace the stand 12 Reconnect the power cord and turn on the computer 13 Lock any security devices that were disengaged when the access panel was removed Security Lock Provisions 37 ...

Страница 48: ... Preparation for Disassembly on page 30 2 Loosen the thumbscrew on the rear of the computer 1 slide the access panel toward the front of the computer and then lift it off 2 Figure 6 11 Removing the Computer Access Panel To install the access panel reverse the removal procedure 38 Chapter 6 Removal and Replacement Procedures ...

Страница 49: ... on page 30 2 Remove the computer access panel Computer Access Panel on page 38 3 Lift up the three tabs on the side of the bezel 1 then rotate the bezel off the chassis 2 Figure 6 12 Removing the Front Bezel To install the front bezel reverse the removal procedure Front Bezel 39 ...

Страница 50: ...k 1 Remove the computer access panel Computer Access Panel on page 38 2 Remove the front bezel Front Bezel on page 39 3 Push the two retaining tabs that hold the bezel blank in place towards the outer right edge of the bezel 1 and pull the bezel blank inwards to remove it 2 Figure 6 13 Removing a Bezel Blank 40 Chapter 6 Removal and Replacement Procedures ...

Страница 51: ...ODIMMs must be industry standard 204 pin unbuffered non ECC PC3 8500 DDR3 1066 MHz compliant or PC3 10600 DDR3 1333 MHz compliant 1 5 volt DDR3 SDRAM SODIMMs The DDR3 SDRAM SODIMMs must also support CAS latency 7 DDR3 1066 MHz 7 7 7 timing and CAS latency 9 DDR3 1333 MHz 9 9 9 timing contain the mandatory Joint Electronic Device Engineering Council JEDEC specification In addition the computer supp...

Страница 52: ... how the SODIMMs are installed The system will operate in single channel mode if the SODIMM sockets are populated in one channel only The system will operate in a higher performing dual channel mode if the memory capacity of the SODIMM in Channel A is equal to the memory capacity of the SODIMM in Channel B The system will operate in flex mode if the memory capacity of the SODIMM in Channel A is no...

Страница 53: ...nic components of the computer or optional cards Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object When handling a memory module be careful not to touch any of the contacts Doing so may damage the module 1 Prepare the computer for disassembly Preparation for Disassembly on page 30 2 Remove the access panel Computer Ac...

Страница 54: ...y socket A SODIMM must occupy the XMM1 top socket 6 Replace the SODIMM in the DIMM1 socket if it was removed 7 Replace the access panel 8 If the computer was on a stand replace the stand 9 Reconnect the power cord and turn on the computer 10 Lock any security devices that were disengaged when the computer cover or access panel was removed The computer automatically recognizes the additional memory...

Страница 55: ...arp bend can break the internal wires Never bend a SATA data cable tighter than a 30 mm 1 18 in radius Never crease a SATA data cable Do not rely on components like the drive cage power supply or computer cover to push cables down into the chassis Always position the cables to lay properly by themselves System board connectors are color coded to make it easier to find the proper connection Connect...

Страница 56: ...remove the computer from the stand and lay the computer down 3 Remove the computer access panel Computer Access Panel on page 38 4 Disconnect the cable on the rear of the optical drive 1 push the green release latch on the right rear side of the drive toward the center of the drive 2 then slide the drive forward and out of the bay through the front bezel 3 Figure 6 17 Removing the Optical Drive 46...

Страница 57: ...lly align the holes on the release latch with the pins on the side of the optical drive Make sure the release latch is oriented properly 3 Insert the pin at the front of the optical drive into the hole at the end of the release latch and press firmly 4 Insert the second pin and press the entire release latch firmly to fasten the latch securely to the optical drive Figure 6 18 Aligning the Release ...

Страница 58: ...ge 40 1 Attach the release latch to the new optical drive Refer to Preparing the New Optical Drive on page 47 2 With the back of the optical drive facing the computer and the release latch on the inner side of the drive align the drive with the opening in the front bezel 3 Slide the optical drive through the front bezel all the way into the bay so that it locks in place 1 then connect the cable to...

Страница 59: ...rier under the optical drive 1 Prepare the computer for disassembly Preparation for Disassembly on page 30 2 If the computer is on a stand remove the computer from the stand and lay the computer down 3 Remove the computer access panel Computer Access Panel on page 38 4 Remove the optical drive Refer to Removing the Existing Optical Drive on page 46 for instructions 5 Press in the release latch on ...

Страница 60: ...er 7 Remove the four guide screws from the sides of the hard drive carrier Figure 6 22 Removing the Guide Screws 8 Lift the hard drive up to the top of the carrier 1 and slide the drive out of the carrier 2 Figure 6 23 Removing the Hard Drive from the Carrier 50 Chapter 6 Removal and Replacement Procedures ...

Страница 61: ...he circuit board on the bottom of the hard drive to scrape along the tabs on the bottom of the carrier when sliding the hard drive into the carrier Doing so can cause irreparable damage to the hard drive Figure 6 24 Sliding the Hard Drive into the Carrier 10 Set the hard drive down into the bottom of the carrier 1 then replace the four guide screws on the sides of the carrier to secure the drive i...

Страница 62: ...er 12 Replace the optical drive and reconnect the cable on the back of the optical drive 13 Replace the computer access panel 14 If the computer was on a stand replace the stand 15 Reconnect the power cord and turn on the computer 16 Lock any security devices that were disengaged when the computer cover or access panel was removed NOTE No configuration of the SATA hard drive is necessary the compu...

Страница 63: ...optical drive and connector Removing the Existing Optical Drive on page 46 4 Remove the hard drive Hard Drive on page 49 5 Remove the two Torx T15 screws that secure the cage to the chassis 1 lift the tab 2 on the hard drive cage slide the cage toward the rear of the unit 3 and then pull the cage up and out of the chassis Figure 6 27 Removing the hard drive cage To install the hard drive cage reve...

Страница 64: ...cure it in place 2 Figure 6 28 Installing a Port Cover NOTE For security purposes you can install an optional cable lock to the chassis that locks the port cover and secures the computer See Installing a Security Lock on page 32 The port cover is secured in place by a retention lever just inside the port cover opening To remove the port cover pull the lever back towards the port cover opening 1 th...

Страница 65: ...ove the computer access panel Computer Access Panel on page 38 3 Disconnect the fan control cable from the red system board connector labeled CHFAN 4 Tilt the fan slightly toward the rear of the computer and then lift the fan straight up and out of the chassis Figure 6 30 Removing the front fan To install the front fan reverse the removal procedure Front Fan 55 ...

Страница 66: ...zel on page 39 4 Disconnect the cable from the black system board connector labeled MEDIA 5 On the outside of the chassis remove the one torx T15 screw that secures the card reader to the chassis Figure 6 31 Removing the card reader 6 Pull the reader away from the front of the chassis while threading the cable through the slot in the front of the chassis To install the card reader reverse the remo...

Страница 67: ...Panel on page 38 3 Remove the front bezel Front Bezel on page 39 4 Disconnect the speaker cable from the white system board connector labeled SPKR 5 From the outside of the chassis remove the two torx T8 screws that secure the speaker to the chassis and then from the inside of the chassis slide the speaker up and lift it out Figure 6 32 Removing the speaker To install the speaker reverse the remov...

Страница 68: ...n X to even the downward forces on the processor to avoid damage that could require replacing the system board 5 Lay the heat sink on its top in a safe area to prevent the thermal grease from contaminating the work surface If reusing the existing heat sink go to step 1 If using a new heat sink go to step 3 1 If reusing the existing heat sink clean bottom of the heat sink and apply the thermal grea...

Страница 69: ...lly open position 2 6 Carefully lift the processor from the socket 3 CAUTION Do NOT handle the pins in the processor socket These pins are very fragile and handling them could cause irreparable damage Once pins are damaged it may be necessary to replace the system board The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor s solder connectio...

Страница 70: ...ining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heat sink on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board NOTE After installing a new processor onto the system board always update the system ROM to ensure that the latest version of the BIOS is being use...

Страница 71: ... Hard Drive on page 49 8 Remove the heat sink Heat sink on page 58 9 Remove the hard drive cage Hard Drive Cage on page 53 10 Remove the front I O panel cage a Remove the screw from the right side of the cage that secures the I O panel cage to the front of the chassis 1 b Press the tab on right side of the cage 2 and then swing the right side of the cage away from the chassis to remove it 3 NOTE I...

Страница 72: ...rial number in the BIOS Rear Fan The rear fan is secured to the rear right corner of the chassis You must remove the system board before you can remove the rear fan 1 Prepare the computer for disassembly Preparation for Disassembly on page 30 2 Remove the computer access panel Computer Access Panel on page 38 3 Remove the front bezel Front Bezel on page 39 4 Remove the optical drive Removing the E...

Страница 73: ...y plugging the computer into a live AC wall socket The lithium battery is only used when the computer is NOT connected to AC power WARNING This computer contains an internal lithium manganese dioxide battery There is a risk of fire and burns if the battery is not handled properly To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose to temperatures higher than ...

Страница 74: ...cess panel Computer Access Panel on page 38 3 Pull back on the clip 1 that holds the battery in place then remove the battery 2 4 Insert the new battery and position the clip back in place Figure 6 38 Removing the battery 5 After the battery has been replaced reverse the disassembly procedure 6 Plug in the computer and turn on power to the computer 7 Reset the date and time your passwords and any ...

Страница 75: ... equipment plug the power cord into a power outlet and turn the computer on 4 Lock any security devices that were disengaged when the computer cover or access panel was removed To change from the tower configuration to the desktop configuration reverse the previous steps NOTE An optional Quick Release mounting bracket is available from HP for mounting the computer to a wall desk or swing arm Chang...

Страница 76: ...ly WARNING To reduce potential safety issues only the power supply provided with the computer a replacement power supply provided by HP or a power supply purchased as an accessory from HP should be used with the computer 66 Chapter 6 Removal and Replacement Procedures ...

Страница 77: ... Some of these connectors may not be used on the product being serviced Keyboard Connector and Icon Pin Signal 1 2 3 Data Unused Ground 4 5 6 5 VDC Clock Unused Mouse Connector and Icon Pin Signal 1 2 3 Data Unused Ground 4 5 6 5 VDC Clock Unused Ethernet BNC Connector and Icon Pin Signal 1 2 Data Ground Keyboard 67 ...

Страница 78: ...Interface Powered and Non Powered Connector and Icon Pin Signal 1 2 3 Carrier Detect 12V if powered Receive Data Transmit Data 4 5 6 Data Terminal Ready Signal Ground Data Set Ready 7 8 9 Request to Send Clear to Send Ring Indicator 5V if powered USB Connector and Icon Pin Signal 1 2 3 4 5 VDC Data Data Ground 68 Appendix A Connector Pin Assignments ...

Страница 79: ...on 1 8 miniphone Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio_left Power_Right Ground Line in Audio Connector and Icon 1 8 miniphone Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio_In_Left Audio_In_Right Ground Line out Audio Connector and Icon 1 8 miniphone Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio_Out_Left Audio_Out_Right Ground Microphone 69 ...

Страница 80: ...nector and Icon TOP ROW BOTTOM ROW Pin Signal Type Pin Name Pin Signal Type Pin Name 1 3 5 7 9 Ground Out Out Ground Out Ground GND ML Lane 0 p ML Lane 0 n GND ML Lane 1 p 2 4 6 8 10 In CONFIG CONFIG GND Out Hot Plug Detect CONFIG 1 CONFIG 2 GND ML Lane 3 p 11 13 15 17 19 Out Ground Out Out Ground ML Lane 1 n GND ML Lane 2 p ML Lane 2 n GND 12 14 16 18 20 Out GND I O I O PWR Out ML Lane 3 n GND AU...

Страница 81: ...1 2 3 4 5 6 GND GND GND 12V CPU 12V CPU 12V SATA Data and Power Drive Connector Pin Signal Pin Signal Pin Signal Pin Signal S1 S5 Ground B S2 S6 A B S3 S7 A Ground S4 Ground P1 P5 P9 P13 Ground B V 5 V 12 P2 P6 P10 P14 V 3 3 Ground Ground V12 P3 P7 P11 P15 V 3 3 V 5 Reserved V 12 P4 P8 P12 Ground V 5 Ground S Data P Power 4 Pin Power for CPU 71 ...

Страница 82: ...RSVD RSVD GND PERp4 36 37 38 39 40 PERn4 GND GND PERp5 PERn5 41 42 43 44 45 GND GND PERp6 PERn6 GND 46 47 48 49 50 GND PERp7 PERn7 GND RSVD 51 52 53 54 55 GND PERp8 PERN8 GND GND 56 57 58 59 60 PERp9 PERn9 GND GND PERp10 61 62 63 64 65 PERn10 GND GND PERp11 PERn11 66 67 68 69 70 GND GND PERp12 PERn12 GND 71 72 73 74 75 GND PERp13 PERn13 GND GND 76 77 78 79 80 PERp14 PERn14 GND GND PERp15 81 82 PER...

Страница 83: ...5 PRSNT2 GND PETp4 PETn4 GND 36 37 38 39 40 GND PETp5 PETn5 GND GND 41 42 43 44 45 PETp6 PRTn6 GND GND PETp7 46 47 48 49 50 PETn7 GND PRSNT2 GND PETp8 51 52 53 54 55 PETn8 GND GND PETp9 PETn9 56 57 58 59 60 GND GND PETp10 PETn10 GND 61 62 63 64 65 GND PETp11 PETn11 GND GND 66 67 68 69 70 PETp12 PETn12 GND GND PETp13 71 72 73 74 75 PETn13 GND GND PETp14 PETn14 76 77 78 79 80 GND GND PETp15 PETn15 G...

Страница 84: ...ncy responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6 m 12 fe...

Страница 85: ...d set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear...

Страница 86: ...nd Support NOTE In case of system instability HP recommends that you print the recovery procedures and save them for later use Backing up your information Recovery after a system failure is as complete as your most current backup You should create system repair discs select models only and your initial backup immediately after software setup As you add new software and data files you should contin...

Страница 87: ...kup and Restore follow these steps NOTE The backup process may take over an hour depending on file size and the speed of the computer 1 Select Start All Programs Maintenance Backup and Restore 2 Follow the on screen instructions to set up your backup create a system image select models only or create a system repair disc select models only NOTE Windows includes the User Account Control feature to ...

Страница 88: ...l as the drivers software and utilities from the backup used for recovery 1 If possible back up all personal files 2 If possible check for the presence of the Windows partition and the HP Recovery partition To check for the Windows partition select Start Computer To check for the HP Recovery partition select Start right click Computer click Manage and then click Disk Management NOTE If the Windows...

Страница 89: ... discs you previously created select models only you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system Make sure that your most recent backup stored on discs or on an external drive is easily accessible CAUTION Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive All files you have created and ...

Страница 90: ...nformation Recovery after a system failure is as complete as your most current backup You should create your initial backup immediately after software setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup You can back up your information to an optional external hard drive a network drive or discs Note the ...

Страница 91: ...ing tools to recover your files Windows recovery tools You can use the Backup and Restore Center to recover information you have previously backed up You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly F11 recovery tools You can use the F11 recovery tools to recover your original hard drive image The image includes the Windows operating system...

Страница 92: ...ls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled To recover the original hard drive image using F11 follow these steps 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition select Start right click Computer click Manage and then click Disk Management ...

Страница 93: ... personal files 2 Restart the computer and then insert the Windows Vista operating system DVD into the optical drive before the Windows operating system loads 3 When prompted press any keyboard key 4 Follow the on screen instructions 5 Click Next 6 Select Repair your computer 7 Follow the on screen instructions Windows Vista Backup and Recovery 83 ...

Страница 94: ...sts is optional but recommended after installing or connecting a new device You should run tests save the test results and print them so that you have printed reports available before placing a call to the Customer Support Center NOTE Third party devices may not be detected by HP Vision Diagnostics Accessing HP Vision Diagnostics To access HP Vision Diagnostics you must create a Recovery Disc Set ...

Страница 95: ...gory field you can select the following categories of information to display All Gives a listing of all categories of information about the computer Architecture Provides system BIOS and PCI device information Asset Control Shows product name system serial number asset tag and universal unique ID information Audio Displays information about the audio controllers present in the system including PCI...

Страница 96: ...your computer you must exit HP Vision Diagnostics boot to either the CD or USB flash drive and select HP Memory Test from the boot menu To begin testing 1 Select the Test tab 2 Select the type of tests you want to run Quick Complete or Custom 3 Include optional interactive tests by selecting Include interactive tests 4 Choose how you want the test to be executed either Number of Loops or Total Tes...

Страница 97: ...led a test The Defect Code provides a numerical code for the failure The error codes are defined in the Help tab The Description section describes the error that the diagnostic test found The Reason section describes the likely cause of the error The Recommended Repair will give a recommended action that should be performed to resolve the failed hardware The Warranty ID is a unique error code asso...

Страница 98: ...three log files will be saved regardless of from which tab the Save button was clicked 3 Select the drive onto which you will save the log files and click the Save button Three html files will be saved to the inserted USB flash drive NOTE Do not remove the USB flash drive until you see a message indicating that the html files have been written to the media 4 Print the desired information from the ...

Страница 99: ...r damage you should keep a backup copy of all system software applications and related files stored on the hard drive See the operating system or backup utility documentation for instructions on making backup copies of data files Protecting the Software 89 ...

Страница 100: ... computer try the appropriate solutions below to try to isolate the exact problem before calling for technical support Run the HP diagnostic tool Run the hard drive self test in Computer Setup Check the Power LED on the front of the computer to see if it is flashing red The flashing lights are error codes that will help you diagnose the problem Refer to Appendix A POST Error Messages on page 135 f...

Страница 101: ... restore the system to its original factory condition Refer to Backup and Recovery on page 76 for more information CAUTION Restoring the system will erase all data on the hard drive Be sure to back up all data files before running the restore process NOTE For sales information and warranty upgrades Care Packs call your local authorized service provider or dealer Helpful Hints If you encounter prob...

Страница 102: ...need a driver for that model printer Remove all bootable media diskette CD or USB device from the system before turning it on If you have installed an operating system other than the factory installed operating system check to be sure that it is supported on the system If the system has multiple video sources embedded PCI or PCI Express adapters installed embedded video on some models only and a s...

Страница 103: ...B keyboard or mouse Cause Solution Computer is in standby mode To resume from standby mode press the power button or press any key CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data System has locked up Restart computer Computer date and time display is incorrect C...

Страница 104: ...he FailSafe Key in case of forgotten password power loss or computer malfunction Order PN 166527 001 for the wrench style key or PN 166527 002 for the screwdriver bit key Poor performance is experienced Cause Solution Processor is hot 1 Make sure airflow to the computer is not blocked Leave a 10 2 cm 4 inch clearance on all vented sides of the computer and above the monitor to permit the required ...

Страница 105: ... improve performance by adjusting parameters in the application 2 Add more memory 3 Upgrade the graphics solution Cause unknown Restart the computer Computer powered off automatically and the Power LED flashes Red two times once every second followed by a two second pause and the computer beeps two times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Processor thermal p...

Страница 106: ...place the system board OR Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on green then 1 Check that the unit is plugged into a working AC outlet 2 Open hood and check that the power button harness is properly connected to the system board 3 Check that both power supply cables are properly connected to the system board 4 Check to see if the 5V_aux light ...

Страница 107: ...A fan may be blocked or not turning OR The heatsink is not properly attached to the processor 1 Ensure that the computer air vents are not blocked and the processor cooling fan is running 2 Open hood press power button and see if the processor fan spins If the processor fan is not spinning make sure the fan s cable is plugged onto the system board header 3 If fan is plugged in but is not spinning ...

Страница 108: ...ecking click Check Now Diskette is incorrectly inserted Remove diskette and reinsert Drive cable is not properly connected Reconnect drive cable Ensure that all four pins on the diskette power cable are connected to the drive Drive not found Cause Solution Cable is loose Reseat diskette drive data and power cable Removable drive is not seated properly Reseat the drive Diskette drive cannot write t...

Страница 109: ...then select the Tools tab Under Error checking click Check Now Diskette drive cannot read a diskette Cause Solution You are using the wrong diskette type for the drive type Check the type of drive that you are using and use the correct diskette type You are reading the wrong drive Check the drive letter in the path statement Diskette is damaged Replace the diskette with a new one Invalid system di...

Страница 110: ... in Storage Storage Options Removable Media Boot NOTE Both steps should be used as the Removable Media Boot function in Computer Setup overrides the Boot Order enable command Network server mode is enabled in Computer Setup Run Computer Setup and disable Network Server Mode in Security Password Options Table E 3 Solving Diskette Problems continued 100 Appendix E Troubleshooting Without Diagnostics...

Страница 111: ...d right click on a drive Select Properties then select the Tools tab Under Error checking click Check Now Drive not found identified Cause Solution Cable could be loose Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving Hardware Installation Problems on page 116 section If the system still does not recogni...

Страница 112: ...figuration If attempting to boot from a hard drive ensure it is attached to dark blue SATA connector on the system board Bootable hard drive s controller is not listed first in the Boot Order Run the Computer Setup utility and select Storage Boot Order and ensure the bootable hard drive s controller is listed immediately under the Hard Drive entry Computer will not boot from hard drive Cause Solut...

Страница 113: ...ke sure it is properly connected to the rear of the enclosure frame The removable hard drive is not recognized by the computer Cause Solution The removable hard drive carrier is not fully seated in the enclosure frame or the hard drive is not fully seated in the carrier Push the carrier into the enclosure frame so that the connector on the rear of the frame is properly seated If this does not solv...

Страница 114: ...n If using a Memory Stick PRO card make sure that the lock tab located on the bottom of the Memory Stick PRO card is not in the locked position Can not write to the media card Cause Solution The media card is a read only memory ROM card Check the manufacturer s documentation included with your card to see if it writable Refer to the previous section for a list of compatible cards Media card is loc...

Страница 115: ... system needs time to recognize the device if the reader was just installed into the computer and you are turning the PC on for the first time Wait a few seconds so that the operating system can recognize the reader and the available ports and then recognize whatever media is inserted in the reader After inserting a media card in the reader the computer attempts to boot from the media card Cause S...

Страница 116: ...r button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Monitor cable is plugged into the wrong connector If the computer system has both an integrated graphics connector and an add in graphics card connector plug the monitor cable into the graphics card connector on the back of the computer Monitor settings in the computer are not compatible wi...

Страница 117: ...2 Replace the graphics card 3 Replace the system board For systems with integrated graphics replace the system board Blank screen and the power LED flashes Red seven times once every second followed by a two second pause and the computer beeps seven times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution System board failure ROM detected failure prior to video Replace the ...

Страница 118: ...e monitor Monitor needs to be degaussed Degauss the monitor Refer to the documentation that came with the monitor for instructions Image is not centered Cause Solution Position may need adjustment Press the monitor s Menu button to access the OSD menu Select ImageControl Horizontal Position or Vertical Position to adjust the horizontal or vertical position of the image No Connection Check Signal C...

Страница 119: ... analog VGA input connection only Cause Solution Flat panel monitor s internal digital conversion circuits may be unable to correctly interpret the output synchronization of the graphics card 1 Select the monitor s Auto Adjustment option in the monitor s on screen display menu 2 Manually synchronize the Clock and Clock Phase on screen display functions To download a SoftPaq that will assist you wi...

Страница 120: ...muted Double click the Speaker icon on the taskbar then make sure that Mute is not selected and use the volume slider to adjust the volume Audio is hidden in Computer Setup Enable the audio in Computer Setup Security Device Security System Audio The external speakers are not turned on Turn on the external speakers The audio device may be connected to the wrong jack Ensure that the device is connec...

Страница 121: ...t audio device The operating system controls may be set to use a different audio device as the default output device than what is expected Set the operating system to use the correct audio device Sound from headphones is not clear or muffled Cause Solution Headphones are plugged into the rear audio output connector The rear audio output connector is for powered audio devices and is not designed fo...

Страница 122: ...ager Make sure the correct device is being used Some applications can select which audio output device is used Make sure the application has selected the correct audio device The operating system controls may be set to use a different audio device as the default output device than what is expected Set the operating system to use the correct audio device Table E 7 Solving Audio Problems continued 1...

Страница 123: ...ver If you are on a network you may not have made the connection to the printer Make the proper network connections to the printer Printer may have failed Run printer self test Printer will not turn on Cause Solution The cables may not be connected properly Reconnect all cables and check the power cord and electrical outlet Printer prints garbled information Cause Solution The correct printer driv...

Страница 124: ...om standby mode CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Cursor will not move using the arrow keys on the keypad Cause Solution The Num Lock key may be on Press the Num Lock key The Num Lock light should not be on if you want to use the arrow keys The Num...

Страница 125: ...e from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Mouse will only move vertically horizontally or movement is jerky Cause Solution Mouse roller ball or the rotating encoder shafts that make contact with the ball are dirty Remove roller ball cover from the bottom of the mouse and clean the intern...

Страница 126: ...wn Power switch of new external device is not turned on Turn off the computer turn on the external device then turn on the computer to integrate the device with the computer system When the system advised you of changes to the configuration you did not accept them Reboot the computer and follow the instructions for accepting the changes A plug and play board may not automatically configure when ad...

Страница 127: ... two second pause and the computer beeps six times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Graphics card is not seated properly or is bad or system board is bad For systems with a graphics card 1 Reseat the graphics card Power on the system 2 Replace the graphics card 3 Replace the system board For systems with integrated graphics replace the system board Power L...

Страница 128: ...ea Connection 4 Click Properties 5 Click Configure 6 Click the Power Management tab then select the check box to Allow this device to bring the computer out of standby To enable Wake on LAN in Windows Vista 1 Select Start Control Panel 2 Under Network and Internet select View network status and tasks 3 In the Tasks list select Manage network connections 4 Double click Local Area Connection 5 Click...

Страница 129: ...ork controller 2 Enable the network controller in the operating system via Device Manager Network driver is not properly loaded Reinstall network drivers System cannot autosense the network Disable auto sensing capabilities and force the system into the correct operating mode Diagnostics reports a failure Cause Solution The cable is not securely connected Ensure that the cable is securely attached...

Страница 130: ... NIC Under the Computer Setup Advanced menu change the resource settings for the board Network controller stops working without apparent cause Cause Solution The files containing the network drivers are corrupted Reinstall the network drivers using the Recovery Disc Set created from the hard drive s Recovery Partition The cable is not securely connected Ensure that the cable is securely attached t...

Страница 131: ...System setup utility reports unprogrammed EEPROM Cause Solution Unprogrammed EEPROM Contact an authorized service provider Table E 12 Solving Network Problems continued Solving Network Problems 121 ...

Страница 132: ...ing Memory Problems System will not boot or does not function properly after installing additional memory modules Cause Solution A memory module is not installed in the XMM1 socket Ensure that a memory module is installed in the black SODIMM1 socket on the system board Memory module is not the correct type or speed grade for the system or the new memory module is not seated properly Replace module...

Страница 133: ...ashes Red five times once every second followed by a two second pause and the computer beeps five times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Memory is installed incorrectly or is bad 1 Reseat DIMMs Power on the system 2 Make sure a DIMM is installed in the black DIMM connector first if there is only one DIMM in the system 3 Replace third party memory with HP m...

Страница 134: ...r heatsink is installed properly Power LED flashes Red three times once every second followed by a two second pause Cause Solution Processor is not seated properly or not installed 1 Check to see that the processor is present 2 Reseat the processor Power LED flashes Red eleven times once every second followed by a two second pause Cause Solution The current processor does not support a feature pre...

Страница 135: ...nce in Storage Boot Order Drive not found identified Cause Solution Cable could be loose Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving Hardware Installation Problems on page 116 section If the system still does not recognize the new device check to see if the device is listed within Computer Setup If ...

Страница 136: ...d a disc or takes too long to start Cause Solution Media has been inserted upside down Re insert the media with the label facing up The DVD ROM drive takes longer to start because it has to determine the type of media played such as audio or video Wait at least 30 seconds to let the DVD ROM drive determine the type of media being played If the disc still does not start read the other solutions lis...

Страница 137: ...oving a CD ROM or DVD drive Cause Solution The system is searching for the drive during boot because the drive cable is still attached to the system board Disconnect the drive cable from the system board Solving CD ROM and DVD Problems 127 ...

Страница 138: ... power up Ensure the device is fully inserted into the USB port before applying power to the system System will not boot from USB flash drive Cause Solution Boot order is not correct Run the Computer Setup utility and change boot sequence in Storage Boot Order Removable Media Boot is disabled in the Computer Setup utility Run the Computer Setup utility and enable booting to removable media in Stor...

Страница 139: ...have power If the USB device requires AC power be sure one end is connected to the device and one end is connected to a live outlet The correct device driver is not installed 1 Install the correct driver for the device 2 You might need to reboot the computer The cable from the device to the computer does not work 1 If possible replace the cable 2 Restart the computer The device is not working 1 Re...

Страница 140: ...r is not set up properly Verify that the Web browser is installed and set up to work with your ISP Cable DSL modem is not plugged in Plug in cable DSL modem You should see a power LED light on the front of the cable DSL modem Cable DSL service is not available or has been interrupted due to bad weather Try connecting to the Internet at a later time or contact your ISP If the cable DSL service is c...

Страница 141: ...ndows Vista 1 Select Start Control Panel 2 Click Network and Internet 3 Click Internet Options 4 In the Browsing history section on the General tab click the Delete button 5 Click the Delete cookies button Windows 7 1 Select Start Control Panel 2 Click Network and Internet 3 Click Internet Options 4 In the Browsing history section on the General tab click the Delete button 5 Select the Cookies che...

Страница 142: ...ct Start Control Panel 2 Click on System and Maintenance 3 Click on System 4 In the Tasks list select Device Manager 5 Double click Modems 6 Double click Agere Systems PCI SV92PP Soft Modem 7 On the General tab click Diagnostics 8 Click Query Modem A Success response indicates the modem is connected and working properly Windows 7 1 Select Start Control Panel 2 Click on Hardware and Sound 3 Click o...

Страница 143: ... has appeared Cause Solution POST error has occurred Observe the beeps and LED lights on the front of the computer See Appendix A POST Error Messages on page 135 to determine possible causes See the Restore Kit or the Worldwide Limited Warranty for terms and conditions Computer will not continue after HP logo screen has appeared Cause Solution System files may be damaged Use recovery diskette to s...

Страница 144: ...ttp www hp com NOTE If you take the computer to an authorized reseller dealer or service provider for service remember to provide the setup and power on passwords if they are set Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance 134 Appendix E Troubleshooting Without Diagnostics ...

Страница 145: ...ge To manually switch to the POST Messages Enabled mode during POST press any key except F10 F11 or F12 The default mode is POST Message Disabled The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection Quick Boot is a fast startup process that does not run all of the system level tests such as the memory test Full Bo...

Страница 146: ...urity and Resetting CMOS on page 146 2 Remove expansion boards 3 Replace the system board 110 Out of Memory Space for Option ROMs Recently added PCI expansion card contains an option ROM too large to download during POST 1 If a PCI expansion card was recently added remove it to see if the problem remains 2 In Computer Setup set Advanced Device Options NIC PXE Option ROM Download to DISABLE to prev...

Страница 147: ...ectly installed 2 Verify proper memory module type 3 Remove and replace the identified faulty memory module s 4 If the error persists after replacing memory modules replace the system board 213 Incompatible Memory Module in Memory Socket s X X A memory module in memory socket identified in the error message is missing critical SPD information or is incompatible with the chipset 1 Verify proper mem...

Страница 148: ...may have malfunctioned 1 Reseat CPU fan 2 Reseat fan cable 3 Replace CPU fan 512 Chassis Rear Chassis or Front Chassis Fan not Detected Chassis rear chassis or front chassis fan is not connected or may have malfunctioned 1 Reseat chassis rear chassis or front chassis fan 2 Reseat fan cable 3 Replace chassis rear chassis or front chassis fan 513 Front Chassis fan not detected Front chassis fan is n...

Страница 149: ...ternal serial ports are assigned to COM1 1 Remove any serial port expansion cards 2 Clear CMOS See Appendix B Password Security and Resetting CMOS on page 146 3 Reconfigure card resources and or run Computer Setup or Windows utilities 1152 Serial Port B Address Conflict Detected Both external and internal serial ports are assigned to COM2 1 Remove any serial port expansion cards 2 Clear CMOS See A...

Страница 150: ...m board 2201 MEBx Module did not checksum correctly Memory error during POST execution of the Management Engine ME BIOS Extensions option ROM 1 Reboot the computer 2 Unplug the power cord re seat the memory modules and reboot the computer 3 If the memory configuration was recently changed unplug the power cord restore the original memory configuration and reboot the computer 4 If the error persist...

Страница 151: ...tained on the USB key has been corrupted or is not a valid version for the current ME firmware 1 Recreate the provisioning file using third party management console software 2 If the error persists and system BIOS has been recently updated restore previous system BIOS version Otherwise update the ME firmware version 3 If the error still persists replace the system board 2220 USB Key Provisioning f...

Страница 152: ...fter the ME firmware update process in which the BIOS could not relock the ME firmware region 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2240 ME image unlock failure Special system configurations with reduced ME firmware image require BIOS control of ME firmware upgrading A failure h...

Страница 153: ... LED flashes two times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 2 Processor thermal protection activated A fan may be blocked or not turning OR The heatsink fan assembly is not properly attached to the processor 1 Ensure that the computer air vents are not blocked and the processor cooling fan is running 2 Open hood...

Страница 154: ...e prior to video Replace the system board Red Power LED flashes eight times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 8 Invalid ROM based on bad checksum 1 Reflash the system ROM with the latest BIOS image 2 Replace the system board Red Power LED flashes nine times once every second followed by a two second pause Bee...

Страница 155: ...ppropriate voltage Proper voltage setting depends on your region 2 Replace the system board OR Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on green then 1 Check that the unit is plugged into a working AC outlet 2 Open hood and check that the power button harness is properly connected to the system board 3 Check that both power supply cables are prope...

Страница 156: ...mation on the computer When you establish both passwords only the setup password will give you access to Computer Setup When both passwords are set the setup password can also be used in place of the power on password as an override to log in to the computer This is a useful feature for a network administrator If you forget the password for the computer you can clear that password so you can gain ...

Страница 157: ...al equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See the Safety Regulatory Information guide for more information 3 Remove the computer cover or access panel 4 Locate the header and jumper NOTE The password jumper is green so that it can be easily identified For assistance locating the password jumper an...

Страница 158: ... or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching CAUTION When the computer is plugged in the power supply always has voltage applied to the system board even when the unit is turned off Failure to disconnect the power cord can result in damage to the system Static electricity can damage the electronic compon...

Страница 159: ... and other system board components see the Illustrated Parts Service Map IPSM for that particular system 5 Replace the computer cover or access panel 6 Reconnect the external devices 7 Plug in the computer and turn on power NOTE You will receive POST error messages after clearing CMOS and rebooting advising you that configuration changes have occurred Use Computer Setup to reset any special system...

Страница 160: ...nditions that caused you to run the DPS software Running DPS will not affect any programs or data stored on the hard drive The test resides in the hard drive firmware and can be executed even if the computer will not boot to an operating system The time required to execute the test depends on the manufacturer and size of the hard drive in most cases the test will take approximately two minutes per...

Страница 161: ...ower and Advanced 3 Select Storage DPS Self Test The screen will display the list of DPS capable hard drives that are installed on the computer NOTE If no DPS capable hard drives are installed the DPS Self Test option will not appear on the screen 4 Select the hard drive to be tested and follow the screen prompts to complete the testing process When the test has been completed one of three message...

Страница 162: ...ting temperature is derated 1 0 C per 300 m 1 000 ft to 3 000 m 10 000 ft above sea level no direct sustained sunlight Maximum rate of change is 10 C 50 F Hr The upper limit may be limited by the type and number of options installed Relative Humidity noncondensing Operating 28 C 82 4 F max wet bulb Nonoperating 38 7 C 101 66 F max wet bulb 10 90 5 95 10 90 5 95 Maximum Altitude unpressurized Opera...

Страница 163: ...corrected external power supply This allows the system to pass the CE mark requirements for use in the countries of the European Union The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch Table I 1 Specifications continued 153 ...

Страница 164: ... front panel 1 rear panel 2 computer changing from desktop to tower 65 cleaning 26 security locks 32 specifications 152 connector audio line in 2 audio line out 2 DisplayPort monitor 2 headphone 1 power cord 2 PS 2 keyboard 2 PS 2 mouse 2 RJ 45 2 VGA monitor 2 connector pin assignments 67 country power cord set requirements 75 creating a backup 76 80 Customer Support 90 134 D diagnostics utility 8...

Страница 165: ...rk problems 118 numeric error codes 136 O operating guidelines 25 optical drive attaching release latch 47 installing 48 location 1 removing 46 optical drive problems 125 overheating prevention 25 P padlock 33 password clearing 136 power on 136 setup 136 PCI Express pin assignments 72 ports front 1 rear 2 POST error messages 90 power button 1 cord connector 2 power cord set requirements country sp...

Страница 166: ...installing 41 specifications 41 software backing up 89 problems 133 servicing computer 28 spare part number tamper resistant wrench 28 Torx T 15 screwdriver 28 speaker removal and replacement 57 specifications computer 152 SODIMMs 41 static electricity 23 system board removal and replacement 61 SATA connectors 20 system power LED 1 T tamper proof screws tool 28 temperature control 25 tools servici...

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