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8

Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.

NOTE:

To start BIOS on a convertible computer, your computer must be in notebook mode and you must use

the keyboard attached to your tablet. The on-screen keyboard, which displays in tablet mode, cannot access
BIOS.

To start HP PC Hardware Diagnostics UEFI:

1.

Start BIOS:

●

Computers or tablets with keyboards:

▲

Turn on or restart the computer, quickly press

esc

.

●

Tablets without keyboards:

▲

Turn on or restart the tablet, and then quickly hold down the volume down button.

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button.

2.

Press or tap

f2

.

The BIOS searches three places for the diagnostic tools, in the following order:

a.

Connected USB drive

NOTE:

To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see

HP PC Hardware Diagnostics (UEFI) to a USB device on page 66

.

b.

Hard drive

c.

BIOS

3.

When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions. On a tablet, press the volume down button to stop a diagnostic test.

NOTE:

If you need to stop a diagnostic test on computers or tablets with a keyboard, press

esc

.

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Содержание 15-w200-15-w299

Страница 1: ...ble Model numbers m6 w000 m6 w099 Model numbers m6 w100 m6 w199 HP ENVY x360 Convertible Model numbers 15 w200 15 w299 Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Страница 2: ...ril 2015 Document Part Number 806484 003 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality See http www microsoft com fo...

Страница 3: ... computer includes parts that should only be accessed by an authorized service provider Accessing parts described in the chapter titled Removal and replacement procedures for Authorized Service Provider only parts can damage the computer or void your warranty iii ...

Страница 4: ...iv Important Notice about Customer Self Repair Parts ...

Страница 5: ...urface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technol...

Страница 6: ...vi Safety warning notice ...

Страница 7: ...llaneous parts 18 Display assembly subcomponents 19 Rubber Kit 20 Mass storage devices 21 4 Removal and replacement procedures preliminary requirements 22 Tools required 22 Service considerations 22 Plastic parts 22 Cables and connectors 22 Drive handling 23 Grounding guidelines 23 Electrostatic discharge damage 23 Packaging and transporting guidelines 24 Workstation guidelines 24 Equipment guidel...

Страница 8: ...ity BIOS in Windows 10 62 Starting Setup Utility BIOS 62 Updating Setup Utility BIOS 62 Determining the BIOS version 62 Downloading a BIOS update 63 Synchronizing a tablet and keyboard select products only 64 8 Using HP PC Hardware Diagnostics UEFI 65 Downloading HP PC Hardware Diagnostics UEFI to a USB device 66 9 Backing up restoring and recovering in Windows 8 1 67 Creating recovery media and b...

Страница 9: ...need to know before you get started 74 Using the HP Recovery partition select products only 75 Using HP Recovery media to recover 75 Changing the computer boot order 76 Removing the HP Recovery partition select products only 76 11 Specifications 77 Computer specifications 77 39 6 cm 15 6 in display specifications 78 Hard drive specifications 79 Hard drive specifications hybrid drives 80 12 Power c...

Страница 10: ...x ...

Страница 11: ...hics 620 7th generation processors Intel HD Graphics 520 6th generation processors Intel HD Graphics 5500 5th generation processors Hybrid graphics 5th 6th generation processors NVIDIA N16S GT GeForce 930M with up to 2048 MB of dedicated video memory 256Mx16 DDR3 900MHz x 4 PCs 1 GHz bridge to 900 MHz 7th generation processors NVIDIA N16S GMR GeForce 930MX with up to 2048 MB of dedicated video mem...

Страница 12: ...5400 rpm 7 0 mm SSHD w 8GB NAND M 2 SATA 3 NGFF 256 GB TLC External optical drive 9 5 mm tray load SATA External USB optical drive aluminium material DVD RW Double Layer SuperMulti Supports M disc Webcam and microphone HP TrueVision HD HD camera fixed no tilt with activity LED 1280 720 by 30 frames per second Dual array digital microphone with appropriate software beam forming echo cancellation no...

Страница 13: ...ces Keyboard Full size backlit three coat paint island style keyboard with numeric keypad TouchPad TouchPad with multitouch gestures enabled 2 finger scrolling pinch zoom rotate 2 finger click 3 finger flick Multitouch gestures enabled Taps enabled by default Supports Modern Trackpad Gestures Power requirements Battery 3 cell 48 Whr 4 2 AH Li ion battery AC adapters AC Adapter 65 W Smart nPFC 3 pi...

Страница 14: ...port and then select the HP Support Assistant app or From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar Windows 10 Select Start select All apps select HP Help and Support and then select HP Documentation NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor conn...

Страница 15: ...k cable White The network is connected Amber Activity is occurring on the network 7 AC adapter battery light White The AC adapter is connected and the battery is fully charged Blinking white The AC adapter is disconnected and the battery has reached a low battery level Amber The AC adapter is connected and the battery is charging Off The battery is not charging 8 Power connector Connects an AC ada...

Страница 16: ...shandled or stolen 3 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 USB 2 0 port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 5 Memory card reader Reads optional mem...

Страница 17: ...Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on NOTE The internal display switch is not visible from the outside of the computer The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section o...

Страница 18: ...nsforms into an entertainment stand or a tablet Changing your notebook to an entertainment stand To change your notebook to an entertainment stand raise the display and then rotate the display backward to a stand position about 315 degrees Changing your notebook to a tablet To change your notebook to a tablet raise the display and then rotate the display backward until it is flush with the compute...

Страница 19: ...ad zone Reads your finger gestures to move the pointer or activate items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse Top 9 ...

Страница 20: ...which switches the keys to all capital letters 2 Mute light Amber Computer sound is off Off Computer sound is on Keys Component Description 1 esc key Displays system information when pressed in combination with the fn key 10 Chapter 2 External component identification ...

Страница 21: ...n keys Execute frequently used system functions NOTE On select models the f5 action key turns the backlight keyboard feature off or on 5 num lock key Alternates between the navigational and numeric functions on the integrated numeric keypad 6 Integrated numeric keypad When num lock is on it can be used like an external numeric keypad Bottom Component Description 1 Vent Enables airflow to cool inte...

Страница 22: ...tifier that is unique to each product Part number Product number p n 3 This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed Warranty period 4 This number describes the duration in years of the warranty period for the computer Model description select models only 5 This is the a...

Страница 23: ...latory information about the computer Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use Labels 13 ...

Страница 24: ... continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions 14 Chapter 3 Illustrated parts catalog ...

Страница 25: ...use in Spain 807526 071 For use in Slovenia 807526 BA1 For use in Switzerland 807526 BG1 For use in Turkey 807526 141 For use in the United Kingdom 807526 031 For use in the United States 807526 001 3 System board includes replacement thermal materials All system boards use the following part numbers xxxxxx 001 Windows 7 or non Windows operating systems xxxxxx 501 Windows 8 1 Standard operating sy...

Страница 26: ... use in models with 5th generation Intel processors and UMA graphics 807523 001 5 For use in models with 5th generation Intel processors and discrete graphics 807524 001 For use in models with 6th generation Intel processors and UMA graphics 828732 001 For use in models with 6th generation Intel processors and discrete graphics 828733 001 For use in models with 7th generation Intel processors and ...

Страница 27: ...5400 rpm hard drive 7 mm 752099 005 500 GB 5400 rpm 7 mm hybrid 8 GB SSD 732000 005 500 GB 5400 rpm 7 mm 778186 005 12 Power connector cable 807522 001 13 Battery 3 cell 48 Whr 4 2 Ah Li ion 796356 005 14 Speakers includes left and right speakers and cable 807535 001 15 Bottom cover 807521 001 RTC battery not illustrated 683502 001 Computer major components 17 ...

Страница 28: ...e People s Republic of China and India 741727 001 Power cord 3 pin black 1 0 m For use in Denmark 213353 008 For use in Europe the Middle East and Africa 213350 009 For use in India 404827 003 For use in North America 213349 009 For use in South Africa 361240 002 For use in Switzerland 213354 008 For use in the United Kingdom and Singapore 213351 008 Rubber Kit includes front and rear feet 807533 ...

Страница 29: ...07542 001 5 Antennas includes wireless antenna cables and transceivers 807519 001 6 Display touch control cable For use in models with Intel 5th or 6th generation processors 808240 001 For use in models with Intel 7th generation processors 903810 001 7 Webcam G sensor cable For use in models with Intel 5th or 6th generation processors 807529 001 For use in models with Intel 7th generation processo...

Страница 30: ...Rubber Kit Item Component Spare part number 1 Middle screw covers 807533 001 2 Top screw covers 3 Corner screw covers 20 Chapter 3 Illustrated parts catalog ...

Страница 31: ...nclude bracket or connector 1 TB 5400 rpm 7 mm 762990 005 750 GB 5400 rpm hard drive 7 mm 752099 005 500 GB 5400 rpm 7 mm hybrid 8 GB SSD 732000 005 500 GB 5400 rpm 7 mm 778186 005 Hard drive hardware kit 808238 001 3 Bracket 4 Connector 5 External DVD RW Double Layer SuperMulti Drive 747080 001 Mass storage devices 21 ...

Страница 32: ...lastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the ten...

Страница 33: ... damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensit...

Страница 34: ...nsitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow...

Страница 35: ...sistance between the operator and ground To be effective the conductive strips must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tapes Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm r...

Страница 36: ... supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts There are as many as 53 screws that must be removed replaced and or loosened when servicing the computer Make special note of each...

Страница 37: ...For use in Spain 807526 071 For use in Switzerland 807526 BG1 For use in Turkey 807526 141 For use in the United Kingdom 807526 031 For use in the United States 807526 001 Before removing the top cover follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the po...

Страница 38: ... the computer as far as possible 7 Starting on the inside above the keyboard near the hinges pull up at the seams to disengage the cover from the computer 1 far enough to access the keyboard and touchpad connectors on the system board NOTE When you lift the top cover the keyboard cable and the touchpad cable are connected to the system board Be sure not to pull the cables loose when lifting the to...

Страница 39: ...touchpad cable 2 the keyboard cable 3 and the backlight cable 4 from the system board and then remove the top cover from the computer 5 Reverse this procedure to install the top cover Component replacement procedures 29 ...

Страница 40: ...01 Before removing the hard drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the top cover see Top cover on page 27...

Страница 41: ...he following steps a Disconnect the hard drive connector cable 1 from the hard drive b Lift the bracket from the hard drive 2 The hard drive bracket and hard drive connector cable are available in the Hard Drive Hardware Kit spare part number 808238 001 Reverse this procedure to install the hard drive Component replacement procedures 31 ...

Страница 42: ...ystem 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the top cover see Top cover on page 27 5 Disconnect the battery Remove the solid state drive 1 Remove the Phillips PM2 0 3 0 screw 1 that secures the solid state drive to the system board 2 Remove the solid state drive 2 by pulling the drive awa...

Страница 43: ...Reverse this procedure to install the solid state drive Component replacement procedures 33 ...

Страница 44: ...hnical support Before removing the WLAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the top cover see Top cov...

Страница 45: ... Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the top cover see Top cover on page 27 5 Disconnect the battery Remove the speakers 1 Disconnect the speaker cable from the system board 1 2 Remove the four Phillips PM2 5 5 0 screws 2 that secure the speakers to the computer NOTE Rubber gaskets fit ar...

Страница 46: ...speakers from the computer 4 noting the proper cable routing for reinstallation Reverse this procedure to install the speakers 36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 47: ...hrough the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the top cover see Top cover on page 27 5 Disconnect the battery To remove the USB board 1 Disconnect the cable from the system board 1 2 Remove the two Phi...

Страница 48: ...3 Lift the board straight up and out of the computer 3 Reverse this procedure to install the USB board 38 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 49: ...e drive models ESH 811099 xxx Intel Core i5 6200U processor solid state drive models ISH 849140 xxx Intel Core i7 5500U processor 807540 xxx 827523 xxx Intel Core i7 5200U processor 808410 xxx System board for use in models with UMA graphics Intel Core i7 7500U processor 859660 xxx Intel Core i7 7200U processor 859659 xxx Intel Core i7 6500U processor ISH 849138 xxx Intel Core i7 6500U processor E...

Страница 50: ...ive M 2 on page 32 Memory modules see Memory module on page 42 Heat sink see Heat sink on page 44 Remove the system board 1 Disconnect the following cables from the system board 1 Display cable 2 Touch board cable 3 USB card reader board cable 4 Battery cable 5 Speaker cable 6 Power connector cable 2 Remove the two Phillips PM2 5 4 0 screws that secure the system board to the computer 1 3 Remove t...

Страница 51: ... system board 3 and the pull the system board toward the left away from the connectors on the side of the board to remove it from the computer Reverse this procedure to install the system board Component replacement procedures 41 ...

Страница 52: ...rd from the computer 3 Disconnect all external devices from the computer 4 Remove the top cover see Top cover on page 27 5 Remove the system board see System board on page 39 To remove a memory module 1 Position the system board upside down 2 Press in on either side of the memory cover close to the edge of the system board 1 3 Lift the cover off the system board 2 4 Spread the retaining tabs 1 on ...

Страница 53: ...everse this procedure to install a memory module To replace the memory cover place the cover atop the memory modules 1 insert the edge of the memory cover into the clips on one side of the system board 2 and then rotate the cover downward and insert the opposite side into the clips on the system board 3 Component replacement procedures 43 ...

Страница 54: ...t sink for use in models with 7th generation Intel processors and UMA graphics memory includes replacement thermal material 860900 001 Before removing the heat sink follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging t...

Страница 55: ...the order indicated remove the four Phillips PM2 0 3 0 screws 2 5 that secure the heat sink to the system board 7 Remove the heat sink 6 from the system board Discrete graphics Thermal paste is used on the processor and associated heat sink area 1 2 as well as the graphics chip and associated heat sink area 3 4 Component replacement procedures 45 ...

Страница 56: ...A graphics Thermal paste is used on the heat sink 1 and the processor 2 Reverse this procedure to install the heat sink 46 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 57: ...cover see Top cover on page 27 Remove the battery WARNING To reduce potential safety issues use only the battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP 1 Disconnect the battery cable from the system board 1 2 Remove the four Phillips PM2 5 4 0 screws 2 that secure the battery to the computer 3 Disconnect the USB card reader board c...

Страница 58: ...4 Remove the battery 4 Reverse this procedure to install the battery 48 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 59: ... on page 39 To remove the display assembly 1 Remove the six Phillips PM2 5 4 0 screws 1 and the Phillips PM2 0 2 5 screw from the right hinge 2 that secures the display assembly to the computer CAUTION Support the display assembly when removing the screws Failure to support the display assembly can result in damage to the display assembly and other computer components 2 Pull the display into the c...

Страница 60: ...raw display panel is available using spare part number 807531 001 for HD panels 807532 001 for FHD panels and 863978 001 for FHD panels in 15 w200 15 w299 models d Rotate the display panel upside down next to the display enclosure 1 so you can access the display cable connected to the back of the display panel 50 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 61: ... connector 2 and then pull the cable out of the connector 3 The display cable is available using spare part number 809576 001 2 To remove the webcam module NOTE The webcam is available using spare part number 807542 001 a Lift the webcam module 1 enough to gain access to the cable Component replacement procedures 51 ...

Страница 62: ...umber 807525 001 a Position the display enclosure upright b Remove the Phillips PM2 0 2 5 screw 1 from the top of each hinge and the four broadhead Phillips PM2 5 3 0 screws 2 from the bottom of each hinge that secure the hinges to the display 52 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 63: ...ngle 3 and then remove the hinges 4 4 To remove the G sensor board NOTE The G sensor board is available using spare part number 807530 001 a Pull the tape from atop the G sensor board 1 b Lift the board enough to be able to grasp it 2 Component replacement procedures 53 ...

Страница 64: ...number 808240 001 for models with Intel 5th or 6th generation processors and 903810 001 for models with Intel 7th generation processors Remove the cable from the clips 1 that secure it to the display enclosure and then lift the cable from the display enclosure 2 54 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 65: ...ured to the enclosure with strong adhesive The antenna cables are available using spare part number 807519 001 a Pull up on the left transceiver to peel it from enclosure 1 b Pull up on the right transceiver to peel it from enclosure 2 7 To remove the webcam G sensor cable Component replacement procedures 55 ...

Страница 66: ...1 for models with Intel 7th generation processors a Pull up the foil where it sits atop the cable 1 b Remove the cable from the clips in the enclosure 2 c Remove the cable from the enclosure 3 Reverse this procedure to reassemble and install the display assembly 56 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 67: ... the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the top cover see Top cover on page 27 5 Remove the system board see System board on page 39 6 Remove the display see Display assembly subcomponents on page 19 Remove the power button board 1 Remove the Phillips PM2 5 3 0 screw 1 that secures the power button board to the compu...

Страница 68: ...l external devices from the computer 4 Remove the top cover see Top cover on page 27 5 Remove the system board see System board on page 39 6 Remove the display see Display assembly subcomponents on page 19 Remove the power connector cable 1 Remove the Phillips PM2 0 2 0 screw 1 that secures the bracket to the computer 2 Remove the bracket from the computer 2 3 Pull the connector out from under the...

Страница 69: ...lets with keyboards Turn on or restart the computer quickly press esc and then press f10 Tablets without keyboards 1 Turn on or restart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Windows button 2 Tap f10 Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP webs...

Страница 70: ...k icon in the taskbar area of the Windows desktop 2 Click Updates and tune ups and then click Check for HP updates now 3 Follow the on screen instructions 4 At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS make a note of the date name or other identifier...

Страница 71: ...attach a tablet to the keyboard and restart the computer the BIOS checks to see if the Embedded Controller firmware on the keyboard needs to be synchronized If so BIOS will start the synchronization If the synchronization is interrupted a notification screen displays for 10 seconds before the tablet restarts and attempts to synchronize again NOTE The Embedded Controller firmware will synchronize O...

Страница 72: ...ttached to your notebook The on screen keyboard which displays in tablet mode cannot access Setup Utility Computers or tablets with keyboards Turn on or restart the computer quickly press esc and then press f10 Tablets without keyboards 1 Turn on or restart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Windows button 2 ...

Страница 73: ...k administrator before installing any software updates especially system BIOS updates 1 Type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar 2 Click Updates and then click Check for updates and messages 3 Follow the on screen instructions 4 At the download area follow these steps a Identify the most recent BIOS update an...

Страница 74: ...chable keyboard when you attach the tablet to the keyboard and restart the computer Setup Utility BIOS checks to see if the Embedded Controller firmware on the keyboard needs to be synchronized If so synchronization begins If the synchronization is interrupted a notification screen displays for 10 seconds before the tablet restarts and attempts to synchronize again NOTE The Embedded Controller fir...

Страница 75: ...OS Computers or tablets with keyboards Turn on or restart the computer quickly press esc Tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Windows button 2 Press or tap f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive NOTE To...

Страница 76: ...d then select Run Download any version of UEFI for a specific product 1 Go to http www hp com support and then select your country The HP Support page is displayed 2 Click Drivers Downloads 3 In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section ...

Страница 77: ... 68 NOTE If storage is 32 GB or less Microsoft System Restore is disabled by default Creating HP Recovery media select models only IMPORTANT If your computer does not list a Create recovery media option you can obtain recovery media for your system from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to htt...

Страница 78: ...y media IMPORTANT For tablets with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select models only 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Create recovery media and then follow the on screen instructions If you ever need to recover the system see Recovering using HP Recovery Manager on page 69 Using Windows ...

Страница 79: ... you either created or that you obtained from support or by using the HP Recovery partition select models only If you have not already created recovery media see Creating HP Recovery media select models only on page 67 What you need to know before you get started HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must eithe...

Страница 80: ...ls only 1 From the Start screen type recovery select Recovery Manager and then select HP Recovery Environment or Press f11 while the computer boots or press and hold f11 as you press the power button 2 Select Troubleshoot from the boot options menu 3 Select Recovery Manager and then follow the on screen instructions Using HP Recovery media to recover You can use HP Recovery media to recover the or...

Страница 81: ...very partition select models only HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space IMPORTANT After you remove the HP Recovery partition you can no longer use the Windows Refresh option or the Windows option to remove everything and reinstall Windows In addition you will not be able to perform System Recovery or Minimized Image Recovery from th...

Страница 82: ...HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 72 For information on the recovery options that are available using the recovery media see Using Windows tools on page 73 Use Win...

Страница 83: ...urchased separately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can...

Страница 84: ...y partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 76 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtain...

Страница 85: ...e is still working To start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select HP Recovery Environment or For computers or tablets with keyboards attached press f11 while the c...

Страница 86: ...then quickly hold down the Windows button then select f9 3 Select the optical drive or USB flash drive from which you want to boot 4 Follow the on screen instructions Removing the HP Recovery partition select products only HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space IMPORTANT After you remove the HP Recovery partition you will not be able...

Страница 87: ...45 W 19 5 V dc 3 33 A 65 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The d...

Страница 88: ...cm 15 6 in Weight 320 g 0 71 lbs Color depth 6 bit 262 144 colors Luminance white 250 cd m Brightness 220 nits typical Pixel resolution Pitch 0 17925 mm 0 17925 mm Format 1920 1080 Configuration RGB strip Backlight LED Surface treatment Anti glare Total power consumption 6 0 W Typ Logic 1 5 W B L 4 5 W Viewing angle 80 78 Chapter 11 Specifications ...

Страница 89: ...times typical read including setting Single track 3 ms 1 5 ms 2 ms Average read write 13 ms 11 13 ms 14 ms Maximum 24 ms 22 ms 26 ms Logical blocks 1 953 525 168 976 773 168 1 465 822 484 Disk rotational speed 5400 rpm 5400 rpm 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 0 C to 60 C 32 F to 140 F 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when referring to hard drive storage capac...

Страница 90: ...verage seek time 12 ms Formatted capacity 500 107 MB User sectors per drive 976 773 168 Disk rotational speed 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact technical support for details 80 Chapter 11 Specifications ...

Страница 91: ...t All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of a...

Страница 92: ...ust bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75 mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler a...

Страница 93: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 83 ...

Страница 94: ...e part numbers 15 display assembly subcomponents illustrated 19 removing 49 display bezel removing 49 display cable illustrated 19 removing 54 display enclosure illustrated 19 display hinge removing 52 display panel illustrated 19 product description 1 drives preventing damage 23 E electrostatic discharge 23 esc key identifying 10 Ethernet product description 2 external media cards 3 F fn key iden...

Страница 95: ...tical drive illustrated 16 21 precautions 23 product description 2 original system recovery 69 74 P packing guidelines 24 plastic parts 22 pointing device 3 ports HDMI 5 product description 3 USB 2 0 6 USB 3 0 4 USB 3 0 charging 5 power button board illustrated 16 removal 57 spare part number 57 power button identifying 5 power connector cable illustrated 17 removal 58 spare part number 58 power c...

Страница 96: ...ed discs recovery 68 73 system board removal 39 spare part number 15 spare part numbers 39 system recovery 69 74 system restore point creating 68 73 system restore point creating 67 72 T tools required 22 top cover illustrated 15 removal 27 spare part number 27 TouchPad buttons 9 TouchPad zone identifying 9 transporting guidelines 24 traveling with the computer 13 U USB 2 0 port identifying 6 USB ...

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