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3.

Enter the product name or number.

– or –

Select Identify now to let HP automatically detect your product.

4.

Select your computer, and then select your operating system.

5.

In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.

Additional BIOS crisis recovery tool

HP provides a BIOS crisis recovery tool through the HP PC Hardware Diagnostics 3-in-1 USB key. This tool can
be used by HP authorized service providers to recover systems that have failed due to a corrupted BIOS. For
more information about using the 3-in-1 USB key for BIOS crisis recovery, go to

http://www.hp.com/go/

techcenter/pcdiags

. Additional information is included in the web-based training offered by HP University. See

the modules that cover HP PC Hardware Diagnostics (UEFI).

96

Chapter 9 Using HP PC Hardware Diagnostics (UEFI)

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Содержание 15-bs0 Series

Страница 1: ...HP 15 Laptop PC Intel Model numbers 15 bs0xx HP 15g Laptop PC Model numbers 15g br0xx HP 15q Laptop PC Model numbers 15q bu0xx Maintenance and Service Guide ...

Страница 2: ...umber 923865 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions or versions of Windows Systems may require upgraded and or separately purchased hardware drivers software or BIOS update to take full advantage of Windows functionality Windows 10 is automatically updated whi...

Страница 3: ... another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Info...

Страница 4: ...iv Safety warning notice ...

Страница 5: ... subcomponents 22 Cables 24 Mass storage devices 25 Miscellaneous parts 26 4 Removal and replacement procedures preliminary requirements 29 Tools required 29 Service considerations 29 Plastic parts 29 Cables and connectors 29 Drive handling 30 Grounding guidelines 30 Electrostatic discharge damage 30 Packaging and transporting guidelines 31 Workstation guidelines 31 5 Removal and replacement proce...

Страница 6: ... Heat sink assembly 64 TouchPad button board 68 System board 69 Display assembly 72 Power connector cable 82 Power button board 83 Cable locations 84 Top cover keyboard 85 7 Using Setup Utility BIOS 87 Starting Setup Utility BIOS 87 Updating Setup Utility BIOS 87 Determining the BIOS version 87 Downloading a BIOS update 88 8 Backing up restoring and recovering 89 Creating recovery media and backup...

Страница 7: ...ware Diagnostics UEFI to a USB device 95 10 Specifications 97 Computer specifications 97 39 6 cm 15 6 in display specifications 98 Hard drive specifications 99 M 2 solid state drive specifications 100 DVD RW SuperMulti DL Drive specifications 101 11 Power cord set requirements 103 Requirements for all countries 103 Requirements for specific countries and regions 104 12 Recycling 107 Index 109 vii ...

Страница 8: ...viii ...

Страница 9: ...00U 2 4 GHz 3 MB L3 cache 2133 MHz dual 15W 6th generation Intel Core processors Intel Core i3 6006U 2 0 GHz 3 MB L3 cache 2133 MHz dual 15W Intel Pentium and Celeron processors Intel Pentium N3710 1 6 GHz turbo up to 2 56 GHz 2 MB L3 cache 1600 MHz quad 6W Intel Celeron N3060 1 6 GHz turbo up to 2 48 GHz 2 MB L3 cache 1600 MHz dual 6W Graphics Internal graphics Intel HD Graphics 620 Intel HD Grap...

Страница 10: ...odule slots Intel Core processors DDR4 2133 dual channel support DDR4 2400 bridge to DDR4 2133 Supports up to 16 GB of system RAM in the following configurations 16384 MB total system memory 8192 2 12288 MB total system memory 8192 1 4096 1 8192 MB total system memory 8192 1 or 4096 2 6144 MB total system memory 4096 1 2048 1 4096 MB total system memory 4096 1 One non customer accessible upgradabl...

Страница 11: ... SSD 1 TB HDD Optical drive Fixed serial ATA 9 0 mm tray load DVD RW Double Layer writer Supports zero power optical drive Supports M disc Supports configuration without optical drive Camera Mic HP TrueVision HD camera activity LED USB 2 0 HD BSI sensor f2 0 720p by 30 frames per second HP Camera VGA camera indicator LED USB 2 0 f2 4 480p by 30 frames per second Single digital microphone Audio Dua...

Страница 12: ...n vPro External media card HP Multi Format Digital Media Reader Support SD SDHC SDXC Push pull insertion removal Internal Card One M 2 slot for SSD One M 2 slot for WLAN Ports HDMI version 1 4b supporting 1920 1080 60Hz Hot Plug unplug and auto detect for correct output to wide aspect vs standard aspect video RJ 45 Ethernet USB 3 0 2 ports left side USB 2 0 1 right side AC Smart Pin adapter plug H...

Страница 13: ...ows 10 Professional For Developed Market ML Windows 10 Home ML Windows 10 Home Plus ML For Emerging Market EM SL Windows 10 Home EM SL Windows 10 Home Plus EM SL Windows 10 Home Value NB EM SL Windows 10 Home Value NB Select Geo EM SL For China Market CPPP Windows 10 Home High End China Language Edition CPPP Windows 10 Home China Language Edition For APJ SEAP Market EM SL SEAP Windows 10 Home EM S...

Страница 14: ...Category Description 7th gen Dis 530 7th gen Dis 520 7th gen UMA 6th gen Dis 6th gen UMA Pent Dis Pen Cel UMA Battery Optical drive 6 Chapter 1 Product description ...

Страница 15: ...mory card reader and then press in on the card until it is firmly seated To remove a card Pull the card out of the memory card reader 4 USB 2 0 port Connects a USB device such as a cell phone camera activity tracker or smartwatch and provides data transfer 5 Optical drive select products only Depending on your computer model reads an optical disc or reads and writes to an optical disc NOTE For dis...

Страница 16: ...rt Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed High Definition Multimedia Interface HDMI device 7 USB 3 x SuperSpeed ports 2 Connect a USB device such as a cell phone camera activity tracker or smartwatch and provides high speed data transfer 8 Audio out headphone Audio in microphone combo jack Connects o...

Страница 17: ...crophone Records sound The antennas are not visible from the outside of the computer and antenna location varies For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide Select the Start button select HP...

Страница 18: ... your finger gestures to move the pointer or activate items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 10 Chapter 2 Getting to know your computer ...

Страница 19: ...Lights Component Description 1 Caps lock light On Caps lock is on which switches the key input to all capital letters 2 Mute light Amber Computer sound is off Off Computer sound is on Keyboard area 11 ...

Страница 20: ...o exit Hibernation CAUTION Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Type power in the taskbar search box and then select Power s...

Страница 21: ...used system functions NOTE On select products the f5 action key turns the keyboard backlight feature off or on 5 num lock key Alternates between the navigational and numeric functions on the integrated numeric keypad 6 Integrated numeric keypad A separate keypad to the right of the alphabet keyboard When num lock is pressed the keypad can be used like an external numeric keypad NOTE If the keypad ...

Страница 22: ...e monitor display to a simultaneous display on both the computer and the monitor Turns the keyboard backlight off or on NOTE To conserve battery power turn off this feature Mutes or restores speaker sound Decreases speaker volume incrementally while you hold down the key Increases speaker volume incrementally while you hold down the key Plays the previous track of an audio CD or the previous secti...

Страница 23: ...ry 3 Battery release latch Releases the battery 4 Speakers 2 Produce sound 5 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Bottom 15 ...

Страница 24: ...mber or the model number Locate these numbers before you contact support Your service label will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your computer Component 1 Serial number 2 Product number 3 Warranty period 4 Model number select products only Component 1 Model name select products only 2 Product number 3 Serial number 4...

Страница 25: ...TE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Computer major components 17 ...

Страница 26: ...r rose gold 925564 001 Models with a backlight for use in the United States in the following color rose gold 925565 001 3 RTC battery 922847 001 4 Touchpad button board For use in models without a solid state drive 924993 001 For use in models with a solid state drive 934256 001 5 Power button board 924994 001 6 Solid state drive M 2 512 GB 763008 017 256 GB 865902 017 128 GB 827560 048 eMMC modul...

Страница 27: ...Multi 920417 008 18 Hard drive bracket 924980 001 19 Hard drive 2 5 inch does not include bracket connector board or cable 2 TB 5400 rpm 912487 855 1 TB 5400 rpm 778192 005 500 GB 5400 rpm 778186 005 20 Solid state drive board 924992 001 21 Solid state drive bracket 924981 001 22 System board includes replacement thermal materials All system boards use the following part numbers xxxxxx 001 Non Win...

Страница 28: ...4 cell 41 Whr 2 8 Ah Li ion battery 919701 850 3 cell 31 Whr 2 8 Ah Li ion battery 919700 850 25 Rubber Kit includes upper feet Asteroid silver 931599 001 Dark ash silver 931600 01 Silk gold 924998 001 Marine blue 925000 001 Amethyst purple 925001 001 Pale mint 925002 001 Empress red 926298 001 Rose gold 926299 001 26 Rubber Kit includes lower feet Asteroid silver 931601 001 Dark ash silver 931602...

Страница 29: ...06 001 Jet black 924907 001 Snow white 924908 001 Empress red 924913 001 Rose gold 924914 001 For use in models without an optical drive Pike silver 924909 001 Silk gold 924910 001 Smoke gray 924911 001 Marine blue 924912 001 Jet black 924915 001 Snow white 924916 001 Empress red 926295 001 Computer major components 21 ...

Страница 30: ...rophone module HD 919471 006 VGA 919472 006 3 Raw display panel 39 6 cm 15 6 in FHD anti glare 798933 011 HD BrightView touch 809612 013 HD BrightView non touch 847654 007 HD anti glare 909185 005 4 Hinge cover Left silver for use in full featured models 924982 001 22 Chapter 3 Illustrated parts catalog ...

Страница 31: ...e in full featured models 932783 001 5 Hinge Kit left and right 925297 001 6 Antenna includes wireless antenna cable and transceiver 925032 001 7 Display cable includes display panel cable and camera microphone cable Non touch screen 924930 001 Touch screen HD 924932 001 8 Display enclosure Pike silver 924892 001 Silk gold 924893 001 Smoke gray 924894 001 Marine blue 924895 001 Amethyst purple 924...

Страница 32: ...onnector board cable 924927 001 2 TouchPad button board cable 924934 001 3 TouchPad cable 924928 001 4 USB board cable 924929 001 5 Power button board cable 924933 001 6 Optical drive connector board cable 924926 001 24 Chapter 3 Illustrated parts catalog ...

Страница 33: ...bezel Pike silver 924917 001 Silk gold 924918 001 Smoke gray 924919 001 Marine blue 924920 001 Amethyst purple 924921 001 Pale mint 924922 001 Jet black 924923 001 Snow white 924924 001 Empress red 924296 001 Rose gold 924297 001 3 Optical drive bracket 924979 001 4 Solid state drive M 2 512 GB 763008 017 Mass storage devices 25 ...

Страница 34: ... 913691 850 45 W 741553 850 45 W for use in Argentina 741553 852 Power cord For use in Argentina 920688 003 For use in Australia 920688 011 For use in Denmark 920688 007 For use in Europe 920688 005 For use in India 920688 016 For use in Israel 920688 008 For use in Italy 920688 002 For use in Japan 920688 017 For use in North America 920688 001 For use in the People s Republic of China 920688 014...

Страница 35: ...Component Spare part number Power adapter For use in Japan 226768 001 Screw Kit Black 925005 001 Silver 925006 001 HP HDMI to VGA Adapter 701943 001 Miscellaneous parts 27 ...

Страница 36: ...28 Chapter 3 Illustrated parts catalog ...

Страница 37: ... and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avo...

Страница 38: ... Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive dev...

Страница 39: ...ly Store reusable ESD sensitive parts from assemblies in protective packaging or non conductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Work...

Страница 40: ...operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative ...

Страница 41: ...gion and then follow the on screen instructions Component replacement procedures NOTE Please read and follow the procedures described here to access and replace Customer Self Repair parts successfully NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 16 for details This chapter ...

Страница 42: ...evices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer To remove the battery 1 Position the computer upside down on a flat surface 2 Slide the battery lock latch 1 to unlock the battery and then slide the battery release latch 2 to release the battery NOTE The battery relea...

Страница 43: ...ical drive follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4...

Страница 44: ...ssary to remove the optical drive bezel insert a paper clip into the release hole 1 to disengage the bezel Press the tab 2 to release the bezel from the drive Rotate the side of the bezel 3 and the remove it 4 36 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Страница 45: ...t on the rear of the optical drive remove the Phillips PM2 0 2 5 screw 1 that secures the bracket to the drive and then remove the bracket 2 Reverse this procedure to reassemble and install the optical drive Component replacement procedures 37 ...

Страница 46: ...38 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Страница 47: ...Display subcomponents bezel panel camera NOTE Display assemblies are spared at the subcomponent level only This section illustrates how to remove the display bezel display panel and camera module without removing the display from the computer The Display assembly on page 72 section illustrates removing all display subcomponents To remove the display assembly subcomponents follow these steps 1 Shut...

Страница 48: ...d you b Pry up to disengage the camera microphone module from the adhesive that secures it to the display 1 c Disconnect the cable 2 from the module d Remove the tape from the enclosure 3 Replacement cameras come with tape already installed 40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 49: ...bottom of the enclosure c Lift the hinges up and move aside enough to be able to rotate the panel up and over 3 d Rotate the display panel onto the keyboard 4 to gain access to the display cable connection on the back of the panel e On the back of the display panel release the adhesive strip that secures the display panel cable to the display panel and then disconnect the cable 1 Component replace...

Страница 50: ...ve the display panel from the computer 2 Reverse this procedure to reassemble and install the display assembly components 42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 51: ...se gold 926301 001 Before removing the rubber feet follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplu...

Страница 52: ...Reverse this procedure to install the rubber feet 44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 53: ...01 Before removing the bottom cover follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC ad...

Страница 54: ...3 Remove the 9 Phillips PM2 5 11 0 screws 2 that secure the bottom cover to the computer 46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 55: ...the front of the computer and work around to the back to separate the bottom cover from computer 1 and then remove the bottom cover 2 Reverse this procedure to install the bottom cover Component replacement procedures 47 ...

Страница 56: ...1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Batter...

Страница 57: ...le 3 NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module Component replacement procedures 49 ...

Страница 58: ...uter on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 5 Remove the optical drive see Optical drive on page 35 if installed 6 Remove the bottom ...

Страница 59: ...2 Remove the memory module 2 by pulling it away from the slot at an angle Reverse this procedure to install a memory module Component replacement procedures 51 ...

Страница 60: ...om the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 5 Remove the optical drive see Optical drive on page 35 if installed 6 Remove the bottom cover see Bottom cover on page 45 To remove the optical drive connector board 1 Disconnect the cable from the optical drive connector board 1 2 Remove the Phillips PM2 0 2 0 screw 2 that secures th...

Страница 61: ...he computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 5 Remove the optical drive see Optical drive on page 35 if installed 6 Remove the ...

Страница 62: ...secure the bracket to the hard drive 5 Remove the hard drive bracket from the hard drive 2 6 To remove the hard drive connector board disconnect the cable from the board 1 7 Remove the two Phillips PM2 0 3 0 screws 2 that secure the hard drive board to the computer 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 63: ...8 Remove the hard drive board from the computer 3 Reverse this procedure to reassemble and install the hard drive Component replacement procedures 55 ...

Страница 64: ...cted to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 5 Remove the optical drive see Optical drive on page 35 if installed 6 Remove the bottom cover see Bottom cover on page 45 To remove the solid state drive adapter bracket and connector bo...

Страница 65: ...5 Lift the adapter bracket out of the computer 5 Reverse this procedure to reassemble and install the solid state drive adapter bracket and connector board Component replacement procedures 57 ...

Страница 66: ...r cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 5 Remove the optical drive see Optical drive on page 35 if installed 6 Remove the bottom cover see Bottom cover on page 45 Remove the solid state drive 1 Remove the Phillips PM2 0 2 0 screw 1 that secures the drive to the system board 2 Remove the drive 2 by pulling it away fr...

Страница 67: ...uter 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 5 Remove the optical drive see Optical drive on page 35 if installed 6 Remove the bottom cover see Bottom cover on page 45 To remove the RTC battery Using a thin tool or screwdriver disengage the battery...

Страница 68: ...mputer 4 Remove the battery see Battery on page 34 5 Remove the optical drive see Optical drive on page 35 if installed 6 Remove the bottom cover see Bottom cover on page 45 To remove the speakers 1 Disconnect the speaker cable from the system board 1 2 Remove the cable from its routing path along the bottom of the computer 2 and then lift up and remove the speakers from the computer 3 NOTE The sp...

Страница 69: ...puter by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 5 Remove the optical drive see Optical drive on page 35 if installed 6 Remove the bottom cover see Bottom cover on page 45 7 Remove the speakers see Speakers on page 60 To remove the USB board 1 Disconnect the USB board cable from the USB boar...

Страница 70: ...bly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove...

Страница 71: ...4 Remove the fan from the computer 4 Reverse this procedure to install the fan Component replacement procedures 63 ...

Страница 72: ...ation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the heat sink assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all...

Страница 73: ...iscrete graphics Thermal paste is used on the processor and associated heat sink area 1 2 as well as the graphics chip and associated heat sink area 3 4 4 UMA graphics Component replacement procedures 65 ...

Страница 74: ... UMA graphics Thermal paste is used on the heat sink 1 and the processor 2 5 UMA graphics fanless 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 75: ... UMA graphics fanless Thermal paste is used on the heat sink 1 and the processor 2 Reverse this procedure to reassemble and install the heat sink assembly Component replacement procedures 67 ...

Страница 76: ... from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 5 Remove the optical drive see Optical drive on page 35 if installed 6 Remove the bottom cover see Bottom cover on page 45 To remove the TouchPad button board 1 Disconnect the system board cable 1 and the TouchPad cable from the T...

Страница 77: ...Core i7 7500U processor 924752 xx1 Intel Core i5 7200U processor 924751 xx1 Intel Core i3 7100U processor 924749 xx1 Intel Core i3 6006U processor 924750 xx1 Intel Pentium N3710 processor 924754 xx1 Intel Celeron N3060 processor 924753 xx1 Before removing the system board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer o...

Страница 78: ...able 3 Power button board cable 4 Speaker cable 5 TouchPad cable 6 Hard drive connector cable 7 USB board cable 8 Keyboard cable 9 Optical drive board cable 2 Remove the six Phillips PM2 0 3 0 screws 1 that secure the system board to the computer 70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 79: ...3 Rotate the side of the board upward 2 and then lift the system board out of the computer 3 Reverse this procedure to install the system board Component replacement procedures 71 ...

Страница 80: ... cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 5 Remove the optical drive see Optical drive on page 35 if installed 6 Remove the bottom cover see Bottom cover on page 45 7 Remove the fan see Fan on page 62 To remove the display assembly 1 Disconnect the display panel cable from the system board 1 2 Disconnect the wireless a...

Страница 81: ...lay bezel a Flex the inside of the top edge 1 the left and right edges 2 and the bottom edge 3 of the display bezel until the bezel disengages from the display enclosure NOTE When removing the bezel from the bottom of the display 3 be careful not to peel the Mylar from the bottom of the display panel Component replacement procedures 73 ...

Страница 82: ...emove the camera microphone module a Position the display assembly with the top edge toward you b Pry up to disengage the camera microphone module from the adhesive that secures it to the display 1 c Disconnect the cable 2 from the module 74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 83: ...ove the four Phillips PM2 0 3 0 screws 1 that secure the display panel to the top of the enclosure b Remove the two Phillips PM2 0 3 0 screws 2 that secure the display panel to the bottom of the enclosure c Lift the hinges up and move aside enough to be able to rotate the panel up and over 3 Component replacement procedures 75 ...

Страница 84: ...ge e On the back of the display panel release the adhesive strip that secures the display panel cable to the display panel and then disconnect the cable 1 f Remove the display panel from the computer 2 NOTE The display will not be connected to the computer as shown in the following image 4 To remove the display hinges 76 Chapter 6 Removal and replacement procedures for Authorized Service Provider ...

Страница 85: ...toward the left and remove while threading the cable through the hinge cover 2 c Slide the right hinge cover toward the right to remove 3 d Remove the two broadhead Phillips PM2 5 2 5 screws 1 and the broadhead PM2 5 3 0 screw 2 that secure each hinge to the bottom of the display enclosure Component replacement procedures 77 ...

Страница 86: ...e Remove the display hinges 3 78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 87: ... the clips built into the side of the display enclosure 1 and then remove the antennas and cables 2 When installing the antennas use the following image to determine correct installation locations at the top of the display enclosure Component replacement procedures 79 ...

Страница 88: ...era cable remove the cable from the clips built into the side of the display enclosure 1 and then remove the cable from the display enclosure 2 80 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 89: ... Display camera cable routing path 3 Antenna cable routing path 8 If replacing the display enclosure be sure that the subcomponents including the camera microphone module the antenna receivers and all associated cables and hardware are transferred to the new enclosure Reverse this procedure to reassemble and install the display assembly Component replacement procedures 81 ...

Страница 90: ...en unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 5 Remove the optical drive see Optical drive on page 35 if installed 6 Remove the bottom cover see Bottom cover on page 45 7 Remove the display see Display assembly on page 72 To remove the power connector cable 1 Disconnect the power connector cable from the system board 1 2 Remove the cable from its routin...

Страница 91: ...plugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 5 Remove the optical drive see Optical drive on page 35 if installed 6 Remove the bottom cover see Bottom cover on page 45 7 Remove the display see Display assembly on page 72 To remove the power button board 1 Disconnect the cable from the power button board ...

Страница 92: ...nnector board cable 924926 001 Power button board cable 924933 001 Use the following image to determine properly cable location and routing 1 TouchPad cable 2 Hard drive cable 3 USB board cable 4 Optical drive connector board cable 5 Power button board cable 84 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 93: ...press red smoke gray marine blue amethyst purple pale mint sparkling black NOTE Available only for the following countries and regions the United States 001 India 002 English French Canada DB1 925011 xxx Models without a backlight for use in the United States in the following color rose gold 925564 001 Models with a backlight for use in the United States in the following color rose gold 925565 001...

Страница 94: ...86 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 95: ...e on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Setup Utility BIOS first determine the BIOS version on your computer To reveal the BIOS version i...

Страница 96: ...y the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note...

Страница 97: ...the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 89 For information on the recovery options that are available using the recovery media see Using Windows tools on page 90 Use...

Страница 98: ...arately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can also find c...

Страница 99: ...o remove the Recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 94 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either create...

Страница 100: ...rking To start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the tablet to the keyboard base before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select HP Recovery Environment or For computers or tablets with keyboards attached press f11 while the computer boots o...

Страница 101: ...ard base before beginning these steps 1 Insert the HP Recovery media 2 Access the system Startup menu For computers or tablets with keyboards attached Turn on or restart the computer or tablet quickly press esc and then press f9 for boot options For tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume up button then select f9 or Turn on or restart the table...

Страница 102: ...overy partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select products only on page 89 NOTE The Remove Recovery Partition option is only available on products that support this function Follow these steps to remove the HP Recovery partition 1 Type recovery in the taskbar search box and then select HP Recovery Manager 2 Select Remove Reco...

Страница 103: ...lowing order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 95 b Hard drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP PC...

Страница 104: ...ides a BIOS crisis recovery tool through the HP PC Hardware Diagnostics 3 in 1 USB key This tool can be used by HP authorized service providers to recover systems that have failed due to a corrupted BIOS For more information about using the 3 in 1 USB key for BIOS crisis recovery go to http www hp com go techcenter pcdiags Additional information is included in the web based training offered by HP ...

Страница 105: ... W 19 5 V dc 2 31 A 45 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The dev...

Страница 106: ... size 39 6 cm 15 6 in Resolution 1366x768 HD 1920x1080 FHD Surface treatment BrightView Anti glare Brightness 200 nits touch 220 nits non touch Viewing angle SVA Backlight WLED Graphics adapter eDP Thickness 3 2 mm touch 3 2 mm non touch 98 Chapter 10 Specifications ...

Страница 107: ...rity ATA security Seek times typical read including setting Single track 2 0 ms 2 0 ms 3 ms Average read write 12 ms 12 ms 13 ms Maximum 22 ms 22 ms 24 ms Logical blocks 3 907 029 168 1 953 525 168 1 048 576 000 Disk rotational speed 5400 rpm 5400 rpm 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capaci...

Страница 108: ...MB s Up to 59K IOPs Up to 515 MB s Up to 88K IOPs Ready time Maximum to not busy 1 0 s 1 0 s 1 0 s Access times Logical 0 1 ms 0 1 ms 0 1 ms Total logical sectors 250 069 680 500 118 192 1 000 215 216 Operating temperature Operating Non operating 0 to 70 C 32 F to 158 F 40 to 85 C 40 F to 185 F 0 to 70 C 32 F to 158 F 40 to 85 C 40 F to 185 F 0 to 70 C 32 F to 158 F 40 to 85 C 40 F to 185 F 1 GB 1...

Страница 109: ...ameter Standard disc 12 cm 4 72 in Mini disc 8 cm 3 15 in Disc thickness 1 2 mm 0 047 in Track pitch 0 74 µm Access time CD DVD Random 175 ms 230 ms Full stroke 285 ms 335 ms Audio output level Line out 0 7 Vrms Cache buffer 2 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10...

Страница 110: ...102 Chapter 10 Specifications ...

Страница 111: ...ng requirements are applicable to all countries and regions The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltag...

Страница 112: ...orea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75mm2 conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must...

Страница 113: ...wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3X0 75mm2 conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 The flexible cord must be Type HVCTF 3X1 25mm2 conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification ...

Страница 114: ...106 Chapter 11 Power cord set requirements ...

Страница 115: ...e battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 107 ...

Страница 116: ...108 Chapter 12 Recycling ...

Страница 117: ...e 7 computer major components illustrated 17 computer specifications 97 connector power 8 connectors service considerations 29 D display assembly illustrated 18 removing 72 display assembly subcomponents illustrated 22 removing 72 display bezel illustrated 22 removing 39 73 display cable illustrated 23 removing 76 display enclosure illustrated 23 removing 81 display panel illustrated 22 product de...

Страница 118: ... bracket and connector board removing 56 mass storage devices illustrated 25 precautions 30 memory card reader identifying 7 memory card identifying 7 memory module illustrated 18 product description 2 removing 50 microphone 3 minimized image recovery 92 minimized image creating 91 model name 1 mute light identifying 11 N network jack identifying 8 O operating system 5 optical drive illustrated 19...

Страница 119: ...viceability product description 5 slots memory card reader 7 security cable 7 solid state drive illustrated 25 removal 58 spare part number 18 26 58 solid state drive board illustrated 19 56 solid state drive bracket illustrated 19 56 speakers illustrated 20 removing 60 speakers identifying 15 specifications computer 97 display 98 DVD RW SuperMulti DL Drive 101 hard drive 99 M 2 solid state drive ...

Страница 120: ...WLAN module illustrated 19 removing 48 workstation guidelines 31 112 Index ...

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