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3.

Enter the product name or number.
– or –
Select Identify now to let HP automatically detect your product.

4.

Select your computer, and then select your operating system.

5.

In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version

you want.

46

Chapter 10 Using HP PC Hardware Diagnostics (UEFI)

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Содержание 13-ac002la

Страница 1: ...User Guide ...

Страница 2: ...ilable on your computer Not all features are available in all editions or versions of Windows Systems may require upgraded and or separately purchased hardware drivers software or BIOS update to take full advantage of Windows functionality Windows 10 is automatically updated which is always enabled ISP fees may apply and additional requirements may apply over time for updates Go to http www micros...

Страница 3: ...ther hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for S...

Страница 4: ...iv Safety warning notice ...

Страница 5: ...eron N28xx N29xx N30xx N31xx series processor and a Windows operating system If your computer is configured as described do not change the processor configuration setting in msconfig exe from 4 or 2 processors to 1 processor If you do so your computer will not restart You will have to perform a factory reset to restore the original settings v ...

Страница 6: ...vi Processor configuration setting select products only ...

Страница 7: ...5 3 Connecting to a network 16 Connecting to a wireless network 16 Using the wireless controls 16 Airplane mode key 16 Operating system controls 16 Connecting to a WLAN 17 Using HP Mobile Broadband select products only 17 Using GPS select products only 18 Using Bluetooth wireless devices select products only 18 Connecting Bluetooth devices 18 Connecting to a wired network LAN select products only ...

Страница 8: ...wer 28 Initiating and exiting Sleep and Hibernation 28 Manually initiating and exiting Sleep 29 Manually initiating and exiting Hibernation select products only 29 Setting password protection on wakeup exiting Sleep or Hibernation 29 Using HP Fast Charge select products only 30 Using the power meter and power settings 30 Running on battery power 30 Factory sealed battery 31 Finding battery informa...

Страница 9: ...s 40 Using Windows Hello select products only 40 Using Internet security software 41 Using antivirus software 41 Using firewall software 41 Installing software updates 41 Using HP Touchpoint Manager select products only 42 Securing your wireless network 42 Backing up your software applications and information 42 Using an optional security cable select products only 42 9 Using Setup Utility BIOS 43...

Страница 10: ...overy partition select products only 50 Using HP Recovery media to recover 50 Changing the computer boot order 51 Removing the HP Recovery partition select products only 52 12 Specifications 53 Input power 53 Operating environment 54 13 Electrostatic Discharge 55 14 Accessibility 56 Supported assistive technologies 56 Contacting support 56 Index 57 x ...

Страница 11: ...nload an app 1 Select the Start button and then select the Store app or Select the Store icon next to the taskbar search box 2 Select the app you want to download and then follow the on screen instructions When the download is complete the app appears on the All apps screen Best practices After you set up and register the computer we recommend the following steps to get the most out of your smart ...

Страница 12: ...ation setup Guidelines for posture and work habits that increase your comfort and decrease your risk of injury Electrical and mechanical safety information Regulatory Safety and Environmental Notices To access this document Select the Start button select All apps required on some products select HP Help and Support and then select HP Documentation or Select the Start button select All apps require...

Страница 13: ...the box In some countries or regions HP may provide a printed warranty in the box For countries or regions where the warranty is not provided in printed format you can request a copy from http www hp com go orderdocuments For products purchased in Asia Pacific you can write to HP at POD PO Box 161 Kitchener Road Post Office Singapore 912006 Include your product name and your name phone number and ...

Страница 14: ... devices installed on your computer For information about system hardware components and the system BIOS version number press fn esc select products only Locating software To find out what software is installed on your computer Select the Start button and then select All apps or Select the Start button or Right click the Start button and then select Programs and Features 4 Chapter 2 Getting to kno...

Страница 15: ... as a cell phone camera activity tracker or smartwatch and provides high speed data transfer or Connects a display device that has a USB Type C connector providing display output NOTE Your computer may also support a Thunderbolt docking station 3 AC adapter and battery light White The AC adapter is connected and the battery is fully charged Blinking white The AC adapter is disconnected and the bat...

Страница 16: ...t and then select HP Documentation NOTE When a device is connected to the jack the computer speakers are disabled 3 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 Power button When the computer is off press the button t...

Страница 17: ...and then select Power Options 5 Power light On The computer is on Blinking The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power Left side 7 ...

Страница 18: ...elect products only on page 40 6 Infrared camera select products only Allows a facial recognition logon to Windows instead of a password logon For more information see Using Windows Hello select products only on page 40 The antennas are not visible from the outside of the computer and antenna location varies For optimal transmission keep the areas immediately around the antennas free from obstruct...

Страница 19: ...e the pointer or activate items on the screen NOTE For more information see Using TouchPad and touch screen gestures on page 24 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse Top 9 ...

Страница 20: ...nent Description 1 Caps lock light On Caps lock is on which switches the key input to all capital letters 2 Mute light Amber Computer sound is off Off Computer sound is on 10 Chapter 2 Getting to know your computer ...

Страница 21: ...Speakers Component Description Speakers 2 Produce sound Top 11 ...

Страница 22: ...functions when pressed in combination with the esc key 3 Windows key Opens the Start menu NOTE Pressing the Windows key again will close the Start menu 4 Action keys Execute frequently used system functions NOTE On select products the f5 action key turns the keyboard backlight feature off or on 12 Chapter 2 Getting to know your computer ...

Страница 23: ...ay to a simultaneous display on both the computer and the monitor Turns the keyboard backlight off or on NOTE To conserve battery power turn off this feature Mutes or restores speaker sound Decreases speaker volume incrementally while you hold down the key Increases speaker volume incrementally while you hold down the key Plays the previous track of an audio CD or the previous section of a DVD or ...

Страница 24: ...Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 14 Chapter 2 Getting to know your computer ...

Страница 25: ...r or the model number Locate these numbers before you contact support Your service label will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your computer Component 1 Serial number 2 Product number 3 Warranty period 4 Model number select products only Component 1 HP product name select products only 2 Model name select products onl...

Страница 26: ...ooth device Creates a personal area network PAN to connect to other Bluetooth enabled devices such as computers phones printers headsets speakers and cameras In a PAN each device communicates directly with other devices and devices must be relatively close together typically within 10 meters approximately 33 feet of each other Using the wireless controls You can control the wireless devices in you...

Страница 27: ...uter manufacturer and interference from other electronic devices or structural barriers such as walls and floors Using HP Mobile Broadband select products only Your HP Mobile Broadband computer has built in support for mobile broadband service Your new computer when used with a mobile operator s network gives you the freedom to connect to the Internet send e mail or connect to your corporate netwo...

Страница 28: ...tooth settings 2 Turn on Bluetooth if it is not already turned on 3 Select your device from the list and then follow the on screen instructions NOTE If the device requires verification a pairing code is displayed On the device you are adding follow the on screen instructions to verify that the code on your device matches the pairing code For more information refer to the documentation provided wit...

Страница 29: ...wall jack 2 or router NOTE If the network cable contains noise suppression circuitry 3 which prevents interference from TV and radio reception orient the circuitry end of the cable toward the computer Connecting to a wired network LAN select products only 19 ...

Страница 30: ...oducts using an external optical drive you can play music CDs download and listen to music stream audio content from the web including radio record audio or mix audio and video to create multimedia To enhance your listening enjoyment attach external audio devices such as speakers or headphones Connecting speakers You can attach wired speakers to your computer by connecting them to a USB port or to...

Страница 31: ...omputer may include an enhanced sound system by Bang Olufsen B O Audio DTS or another provider As a result your computer may include advanced audio features that can be controlled through an audio control panel specific to your sound system Use the audio control panel to view and control audio settings Type control panel in the taskbar search box select Control Panel select Hardware and Sound and ...

Страница 32: ...nly View the screen image on the computer only Duplicate View the screen image simultaneously on both the computer and external device Extend View the screen image extended across both the computer and external device Second screen only View the screen image on the external device only Each time you press f4 the display state changes NOTE For best results especially if you choose the Extend option...

Страница 33: ... and connect to Miracast compatible wireless displays without leaving your current apps follow the steps below To open Miracast Type project in the taskbar search box and then click Project to a second screen Click Connect to a wireless display and then follow the on screen instructions Using video 23 ...

Страница 34: ...e corresponding buttons on an external mouse To navigate a touch screen select products only touch the screen directly using gestures described in this chapter You can also customize gestures and view demonstrations of how they work Type control panel in the taskbar search box select Control Panel and then select Hardware and Sound Under Devices and Printers select Mouse NOTE Unless noted gestures...

Страница 35: ...rt Two finger slide TouchPad only Use the two finger slide to move up down or sideways on a page or image Place two fingers slightly apart on the TouchPad zone and then drag them up down left or right Two finger tap TouchPad only Use the two finger tap to open the menu for an object on the screen NOTE The two finger tap performs the same function as right clicking with the mouse Tap two fingers on...

Страница 36: ... 3 fingers away from you to see all open windows Swipe 3 fingers toward you to show the desktop Swipe 3 fingers left or right to switch between open windows One finger slide touch screen only Use the one finger slide to pan or scroll through lists and pages or to move an object To scroll across the screen lightly slide one finger across the screen in the direction you want to move To move an objec...

Страница 37: ... on screen keyboard select models only The computer has an on screen keyboard that is displayed when you are in tablet mode 1 To display the on screen keyboard tap the keyboard icon in the notification area at the far right of the taskbar 2 Begin typing To access settings for the on screen keyboard type control panel in the taskbar search box select Control Panel select Devices and Printers and th...

Страница 38: ...r saving states Sleep and Hibernation Sleep The Sleep state is automatically initiated after a period of inactivity Your work is saved to memory allowing you to resume your work very quickly You can also initiate Sleep manually For more information see Manually initiating and exiting Sleep on page 29 Hibernation The Hibernation state is automatically initiated if the battery reaches a critical lev...

Страница 39: ...nd then select Power Options or Right click the Power meter icon and then select Power Options 2 In the left pane select Choose what the power button does 3 Select Change Settings that are currently unavailable and then in the When I press the power button area select Hibernate or Under Shutdown settings select the Hibernate box to show the Hibernate option in the Power menu 4 Select Save changes ...

Страница 40: ...nal power Using the power meter and power settings The power meter is located on the Windows taskbar The power meter allows you to quickly access power settings and view the remaining battery charge To view the percentage of remaining battery charge and the current power plan place the mouse pointer over the power meter icon To use Power Options right click the power meter icon and then select an ...

Страница 41: ...pport Assistant app or Click the question mark icon in the taskbar 2 Select My PC select the Diagnostics and tools tab and then select HP Battery Check If HP Battery Check indicates that your battery should be replaced contact support HP Support Assistant provides the following tools and information about the battery HP Battery Check Information about battery types specifications life cycles and c...

Страница 42: ...e is available Save your work and shut down the computer Resolving a low battery level when the computer cannot exit Hibernation 1 Connect the AC adapter to the computer and to external power 2 Exit Hibernation by pressing the power button Running on AC power For information about connecting to AC power refer to the Setup Instructions poster provided in the computer box The computer does not use b...

Страница 43: ... Connect the AC adapter to the computer and to the power cord and then plug the power cord into an AC outlet 3 Turn on the computer If the power lights turn on the AC adapter is working properly If the power lights remain off check the connection from the AC adapter to the computer and the connection from the power cord to the AC outlet to be sure that the connections are secure If the connections...

Страница 44: ...ut down command NOTE If the computer is in the Sleep state or in Hibernation first exit Sleep or Hibernation by briefly pressing the power button 1 Save your work and close all open programs 2 Select the Start button select the Power icon and then select Shut down If the computer is unresponsive and you are unable to use the preceding shutdown procedures try the following emergency procedures in t...

Страница 45: ... information access the Disk Defragmenter software Help Using Disk Cleanup Use Disk Cleanup to search the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer run more efficiently To run Disk Cleanup 1 Type disk in the taskbar search box and then select Free up disk space by deleting unnecessary files 2 Follow the on screen instructions Using HP 3...

Страница 46: ...ollow these instructions 1 Type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar 2 Select My PC select the Updates tab and then select Check for updates and messages 3 Follow the on screen instructions Cleaning your computer Use the following products to safely clean your computer Dimethyl benzyl ammonium chloride 0 3 per...

Страница 47: ...on the keyboard surface CAUTION To prevent damage to internal components do not allow liquids to drip between the keys To clean the TouchPad keyboard or mouse use a soft microfiber cloth or a chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe To prevent keys from sticking and to remove dust lint and particles from the keyboard use a can of c...

Страница 48: ...ations If you are uncertain of the policy that applies to the use of a wireless device in your computer ask for authorization to use your computer before you turn it on If you are traveling internationally follow these suggestions Check the computer related customs regulations for each country or region on your itinerary Check the power cord and adapter requirements for each location in which you ...

Страница 49: ...it helpful to use the same password for a Setup Utility BIOS feature and for a Windows security feature To create and save passwords use the following tips To reduce the risk of being locked out of the computer record each password and store it in a secure place away from the computer Do not store passwords in a file on the computer When creating passwords follow requirements set by the program Ch...

Страница 50: ...ter quickly press esc and then press f10 Tablets without keyboards 1 Turn on or restart the tablet and then quickly hold down the volume up button or Turn on or restart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Windows button 2 Tap f10 2 Select Security and then follow the on screen instructions Your changes take ef...

Страница 51: ...er For more information about computer viruses type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar Using firewall software Firewalls are designed to prevent unauthorized access to a system or network A firewall can be software you install on your computer and or network or it can be a combination of both hardware and so...

Страница 52: ...e which is highly cost effective relative to traditional in house solutions Securing your wireless network When you set up a WLAN or access an existing WLAN always enable security features to protect your network from unauthorized access WLANs in public areas hotspots like coffee shops and airports may not provide any security Backing up your software applications and information Regularly back up...

Страница 53: ...e on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Setup Utility BIOS first determine the BIOS version on your computer To reveal the BIOS version i...

Страница 54: ...y the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note...

Страница 55: ...llowing order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 45 b Hard drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP P...

Страница 56: ...et HP automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want 46 Chapter 10 Using HP PC Hardware Diagnostics UEFI ...

Страница 57: ... the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 47 For information on the recovery options that are available using the recovery media see Using Windows tools on page 48 Us...

Страница 58: ...rately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can also find co...

Страница 59: ...o remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 52 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either create...

Страница 60: ...r a recovery USB flash drive This type of recovery can be used only if the hard drive is still working To start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select HP Recovery E...

Страница 61: ...e the boot order IMPORTANT For a tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps 1 Insert the HP Recovery media 2 Access the system Startup menu For computers or tablets with keyboards attached Turn on or restart the computer or tablet quickly press esc and then press f9 for boot options For tablets without keyboards Turn on or restart the t...

Страница 62: ...very partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select products only on page 47 NOTE The Remove Recovery Partition option is only available on products that support this function Follow these steps to remove the HP Recovery partition 1 Type recovery in the taskbar search box and then select HP Recovery Manager 2 Select Remove Recov...

Страница 63: ...orm The voltage and current for your computer is located on the regulatory label Input power Rating Operating voltage and current 5 V dc 2 A 12 V dc 3 A 15 V dc 3 A 45 W USB C 5 V dc 3 A 9 V dc 3 A 10 V dc 3 75 A 12 V dc 3 75 A 15 V dc 3 A 20 V dc 2 25 A 45 W USB C 5 V dc 3 A 9 V dc 3A 10 V dc 5 A 12 V dc 5 A 15 V dc 4 33 A 20 V dc 3 25 A 65 W USB C 5 V dc 3 A 9 V dc 3 A 10 V dc 5 A 12 V dc 5 A 15...

Страница 64: ...5 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft 54 Chapter 12 Specifications ...

Страница 65: ...puter damage to a drive or loss of information observe these precautions If removal or installation instructions direct you to unplug the computer first be sure that it is properly grounded Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before...

Страница 66: ... a particular assistive technology product contact customer support for that product Contacting support We are constantly refining the accessibility of our products and services and welcome feedback from users If you have an issue with a product or would like to tell us about accessibility features that have helped you please contact us at 1 888 259 5707 Monday through Friday 6 a m to 9 p m North ...

Страница 67: ...ector power 5 corporate WLAN connection 17 critical battery level 32 D Disk Cleanup software 35 Disk Defragmenter software 35 E electrostatic discharge 55 esc key identifying 12 external AC power using 32 F fingerprints registering 40 firewall software 41 fn key identifying 12 four finger tap TouchPad gesture 26 G GPS 18 H headphones connecting 20 headsets connecting 21 Hibernation exiting 29 init...

Страница 68: ...8 50 HP Recovery Manager 49 media 50 starting 50 supported discs 48 system 49 USB flash drive 50 using HP Recovery media 48 recovery media creating 47 creating using HP Recovery Manager 48 recovery partition removing 52 regulatory information regulatory label 15 wireless certification labels 15 S security cable installing 42 serial number 15 serial number computer 15 service labels locating 15 set...

Страница 69: ... settings 30 using power settings 30 using sound settings 21 using the keyboard and optional mouse 27 using the TouchPad 24 V vents identifying 6 14 video 21 W Windows system restore point 47 48 Windows Hello using 40 Windows key identifying 12 Windows passwords 39 Windows tools using 48 wireless button 16 wireless certification label 15 wireless controls button 16 operating system 16 wireless lig...

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