5
SPEKTRUM STX2 USER GUIDE
EN
Merchandise Authorization (RMA) number. Pack the Product
securely using a shipping carton. Please note that original
boxes may be included, but are not designed to withstand
the rigors of shipping without additional protection. Ship via a
carrier that provides tracking and insurance for lost or damaged
parcels, as Horizon is not responsible for merchandise until
it arrives and is accepted at our facility. An Online Service
Request is available at http://www.horizonhobby.com/
content/_service-center_render-service-center. If you do not
have internet access, please contact Horizon Product Support
to obtain a RMA number along with instructions for submitting
your product for service. When calling Horizon, you will be
asked to provide your complete name, street address, email
address and phone number where you can be reached during
business hours. When sending product into Horizon, please
include your RMA number, a list of the included items, and a
brief summary of the problem. A copy of your original sales
receipt must be included for warranty consideration. Be sure
your name, address, and RMA number are clearly written on
the outside of the shipping carton.
NOTICE: Do not ship LiPo batteries to Horizon. If you
have any issue with a LiPo battery, please contact
the appropriate Horizon Product Support office.
Warranty Requirements
For Warranty consideration, you must include your original
sales receipt verifying the proof-of-purchase date. Provided
warranty conditions have been met, your Product will be
serviced or replaced free of charge. Service or replacement
decisions are at the sole discretion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty, service will be
completed and payment will be required without notification
or estimate of the expense unless the expense exceeds
50% of the retail purchase cost. By submitting the item for
service you are agreeing to payment of the service without
notification. Service estimates are available upon request. You
must include this request with your item submitted for service.
Non-warranty service estimates will be billed a minimum of ½
hour of labor. In addition you will be billed for return freight.
Horizon accepts money orders and cashier’s checks, as well
as Visa, MasterCard, American Express, and Discover cards.
By submitting any item to Horizon for service, you are agreeing
to Horizon’s Terms and Conditions found on our website http://
www.horizonhobby.com/content/_service-center_render-
service-center.
ATTENTION: Horizon service is limited to Product
compliant in the country of use and ownership.
If received, a non-compliant Product will not be
serviced. Further, the sender will be responsible
for arranging return shipment of the un-serviced
Product, through a carrier of the sender’s choice
and at the sender’s expense. Horizon will hold non-
compliant Product for a period of 60 days from
notification, after which it will be discarded.
Country of Purchase
Horizon Hobby
Contact Information
Address
United States of America
Horizon Service Center
(Repairs and Repair Requests)
servicecenter.horizonhobby.com/Request-
Form/
4105 Fieldstone Rd
Champaign, Illinois, 61822 USA
Horizon Product Support
(Product Technical Assistance)
877-504-0233
Sales
800-338-4639
United Kingdom
Service/Parts/Sales:
Horizon Hobby Limited
Units 1–4, Ployters Rd, Staple Tye,
Harlow
Essex, CM18 7NS
United Kingdom
+44 (0) 1279 641 097
Germany
Horizon Technischer Service
Christian-Junge-Straße 1
25337 Elmshorn, Germany
Sales: Horizon Hobby GmbH
+49 (0) 4121 2655 100
France
Service/Parts/Sales:
Horizon Hobby SAS
11 Rue Georges Charpak
77127 Lieusaint, France
+33 (0) 1 60 18 34 90
WARRANTy, SERvICE AND CUSTOMER SERvICE CONTACT INFORMATION
5-14-2015
