USE TROUBLESHOOTING GUIDE AS A FIRST STEP TO RESOLVE ANY PROBLEMS YOU MAY BE
EXPERIENCING.
If steam cleaner is not working as it should, has been dropped, damaged, left outdoors, or dropped
into water, call Customer Service at 1-800-944-9200 for further instruction before continuing use.
WARNING
!
!
To reduce risk of personal injury - unplug steam cleaner before servicing and allow to cool.
PROBLEM
POSSIBLE REASON
POSSIBLE SOLUTION
Reduced steam or
no steam
1.Water Tank may be empty.
1. Please refer to the “Refilling Water
During Operation” section - page 7.
2. There is no power to the steam
cleaner.
2. Turn Power Button on or check fuse or
breaker in home.
3. The Water Fill Safety Cap may
not be attached correctly.
3. Please refer to the “Refilling Water
During Operation” section - page 7.
4. Steam Nozzle may be blocked.
4. With steam cleaner unplugged and all
steam discharged, clean any visible
debris from outlet of steam nozzle using a
straightened paper clip.
Steam cleaner
worked
intermittently and
then stopped
1. Not enough water in the tank.
1. Please refer to the “Refilling Water
During Operation” section - page 7.
Steam cleaner will
not turn on
1. Blown fuse or breaker.
1. Replace fuse or reset breaker in home.
2. Power Cord not plugged in.
2. Plug cord into a working circuit.
3. Power Button is not on.
3. Press Power Button and make sure the
blue light is illuminated
4. Internal fuse is blown.
4. Call a customer service representative
at: 1-800-944-9200
Steam cleaner is
emitting water
1. The steam cleaner is angled too
far down.
1. Keep steam cleaner level during use.
2. Too much water is in tank.
2. Empty the water from tank and refill
with 300ml (10oz) of water.
If you need further assistance:
If your product needs servicing within the warranty period, please contact Customer Service at
1-800-944-9200; Mon-Fri 8am-7pm EST. Always identify your steam cleaner by the complete model
number when requesting information or ordering parts. (The model number of the steam cleaner is
located on the data plate)
PLEASE DO NOT RETURN THIS STEAM CLEANER TO THE STORE.
11
7. TROUBLESHOOTING
8. SERVICE
