800-18160 - B - 07/2014
A
Troubleshooting
A
Prior to calling Honeywell technical support, refer to the following topics for possible solutions
to problems with your NVR. To contact the Honeywell Video Systems technical support team,
call 1-800-323-4576 (North America only) or send an e-mail to
https://www.honeywellsystems.com/ss/techsupp/index.html
. See the back cover for
international contact information.
Any equipment returned to Honeywell Video Systems for warranty or service repair must have
a Return Merchandise Authorization (RMA) number. The RMA number must be clearly marked
on all return packages and internal paperwork.
Problem: The NVR does not boot up properly
Possible Solutions:
•
Ensure that the input power is correct.
•
Ensure that the power connection is connected.
•
Check the upgraded software. It might be incorrect and require another upgrade.
•
Check the HDD and HDD ribbon. They might be damaged and require replacement.
•
Upgrade to the latest software version for Seagate DB35.1 / DB35.2 / SV35, or Maxtor 17-g
to resolve compatibility problem.
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