Rev 1.01
14
Document 900.0342
10/05
Troubleshooting
No video
Check:
•
Power supply voltage is within the operating specifications for your camera
model.
•
Video connections to the monitor or CCTV system.
•
The camera connections to the terminal board.
•
Video switcher or other equipment connections. To eliminate video
problems, connect a video monitor directly to the HD14 video output cable.
Noisy video
Check:
•
Video ground connections
•
For ground loops.
For additional assistance, call Honeywell Customer Service (see below).
Warranty and Service
Subject to the terms and conditions listed on the product warranty, during the
warranty period Honeywell will repair or replace, at its sole option, free of charge,
any defective products returned prepaid.
In the event you have a problem with any Honeywell product, please call
Customer Service at 1.800.796.2288 for assistance or to request a Return
Merchandise Authorization (RMA) number.
Be sure to have the model number, serial number, and the nature of the problem
available for the technical service representative.
Prior authorization must be obtained for all returns, exchanges, or credits. Items
shipped to Honeywell without a clearly identified Return Merchandise
Authorization (RMA) number may be refused.
