800-13338 - A - 03/2013
A
Troubleshooting
A
If you encounter an issue with your camera, please read this section first. If you require
additional assistance, call
1-800-323-4576
(North America only) or visit our website
https://honeywellsystems.com/ss/techsupp/index.html
. See the back cover for international
contact information.
Any equipment returned to Honeywell Video Systems for warranty or service repair must have
a Return Merchandise Authorization (RMA) number. The RMA number must be clearly marked
on all return packages and internal paperwork.
Lens not in optical focus
• Check that the lens cap has been removed from the
camera.
• Check the lens and bubble for dust, fingerprints, etc., and
clean if needed.
Note
Use care when cleaning the lens and bubble that you
do not scratch them. Use a soft cloth or lens cleaning
paper with alcohol or lens cleaning liquid, and move in
a spiral motion from the center outward. Repeat until
the lens is completely clean.
Live View does not display
video
• Check that your web browser settings have been
configured to allow ActiveX controls
• Check that the network cable from the camera is
connected to both the camera and the network.
• Check that the camera assembly board DIP switch
settings are configured correctly.
IP Utility installation fails
• Disable Norton AntiVirus software, if present.
• Check that Microsoft .NET Framework 3.5 is enabled on
your PC.
Cannot connect to a device
• Your PC and the device you are connecting to may be on
different subnets. Contact your network administrator for
assistance.
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