3. WARRANTY SERVICE
Owner Satisfaction
Your satisfaction and goodwill are important to your dealer
and
to us. All Honda warranty details are explained
in the Distributor’s Limited Warranty. Normally, any problems concerning the product
will be handled by
your dealer’s service department. If you have a warranty problem that has not been handled to your
satisfaction, we suggest you take the following action:
Discuss your problem
with
a
member of the dealership management. Often complaints can be quickly
resolved at
that level. If the problem has already been reviewed with the Service Manager, contact
the Owner of the dealership or the General Manager.
If your problem still has not been resolved to your satisfaction, contact the Power Equipment Customer
Service Department of American Honda Motor
Co.,
Inc.
American Honda Motor
Co.,
Inc.
Power Equipment Division
P.O.
Box
100021
Duluth, Georgia 30136-9421
Telephone:
497-6400
We will need the following information in order t o assist you:
-
Your name, address, and telephone number
-
Product model
-
Date of purchase
-
Dealer name and address
-
Nature of problem
After reviewing
all
the facts involved, you
will
be advised of
what
action can be taken. Please bear in
mind that your problem
will
likely be resolved at the dealership, using the dealer‘s facilities, equipment,
and personnel,
so
it
is very important that your initial contact be
wifh
the dealer.
Your purchase of a Honda product is greatly appreciated by both your dealer and American Honda Motor
Co.,
Inc. We want t o assist you
in
every way possible to assure your satisfaction
with
your purchase.
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