42
TROUBLESHOOTING
If any abnormality arises during use, please check the following points:
Note:
If the unit still does not work, contact HoMedics Consumer Relations. Under no circumstance
should you disassemble or attempt to repair the unit by yourself. Contact information for
HoMedics Consumer Relations Department can be found on the warranty page.
SYMPTOMS
POSSIBLE
CAUSES
CORRECTION
Unit does not turn on when
the START/STOP button is
pushed.
Batteries have run down.
Replace them with four new “AA” alkaline
batteries.
Battery polarities (+/-) have been posi-
tioned incorrectly.
Re-insert the batteries in the correct posi-
tions. See page 12.
EE measurement error symbol
shown on display or the blood
pressure value is displayed
excessively low (or high).
The UltraSoft™ Upper Arm Cuff has been
positioned on the arm incorrectly.
Re-wrap the cuff properly so that it is posi-
tioned correctly. Take new measurement.
Did you talk or move during measurement? Keep arm steady during measurement.
Measure again. Refer to “Measurement
Procedure” instructions, see page 22.
Shaking of the arm with the cuff on.
E1 error symbol shown on display. Air circuit abnormality. Cuff tube may
not be plugged into monitor correctly.
Check cuff connection. See page 18.
Take new measurement.
E2 error symbol shown on display. Inflation pressure exceeding 300
mmHg.
Switch the unit off and then turn back
ON. Take new measurement.
E3 error symbol shown on display. Error determining measurement data.
Re-wrap the cuff properly so that it is posi-
tioned correctly. Take new measurement.
E4 - Data transmission error
symbol shown on the display.
Bluetooth
®
function is turned OFF, on
your mobile device.
Turn Bluetooth ON, on your mobile
device, and try again.
Bluetooth function is turned OFF, on
the blood pressure monitor.
Turn the Bluetooth function ON, on your
blood pressure monitor (see page 16),
then try again.
Mobile device does not pair with the
blood pressure monitor.
Make sure Bluetooth is ON, on the
mobile device and the blood pressure
monitor, and try again.
Requires compatible mobile device.
This blood pressure monitor is compat-
ible with mobile devices that are running
Bluetooth 4.2 for Android 6.0 or above,
Bluetooth 4.2 for iOS 7.0 or above.
The App on the mobile device is not
open.
Make sure the app is open on the mobile
device, and try again.
The blood pressure monitor and
mobile device are out of transmitting
range.
Make sure the mobile device and blood
pressure monitor are within the accept-
able range of 32 feet (10 meters).
Unexpected loss of electrical/
mechanical integrity.
Make sure your last reading is stored in
memory and the App is open and try
again. See page 27.
Remove batteries, re-insert, and try
again.
Return the device to your local distributor
or importer.
EP error symbol shown on
display.
System Error.
Measure again. If error persists, contact
Consumer Relations.