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Homewerks.com
TROUBLESHOOTING (Continued)
PROBLEM
POSSIBLE CAUSE
SOLUTION
The Home NetWerks fan
cannot be discovered by
the Home NetWerks
Connect app.
The fan is not in set-up mode.
Long press the ( ) button on the LED wall switch
for 5 seconds to enter set-up mode. The bath fan
speaker will say “Now in set-up mode”. Follow the
steps in the Pairing your Alexa Bath Fan to the
Home NetWerks Connect App section on page 9.
The fan and the mobile device are not connected
to the same WiFi network.
Ensure that your mobile device is connected to the
same WiFi network that the fan was configured on.
Alexa is not responding.
The microphone on the bath fan is muted.
If the red LED indicator is illuminated on the fan,
the microphone is muted. Press the ( ) button on
the wall switch to unmute the microphone. The red
LED indicator on the fan will turn off.
The bath fan may have lost the WiFi signal or the
connection to the Home NetWerks Connect app.
Follow the steps in Pairing your Alexa Bath Fan to
the Home NetWerks Connect App on page 9.
The Amazon Alexa and Home NetWerks Connect
apps are logged into different accounts.
Sign out of the Amazon Alexa and Home NetWerks
Connect apps. Sign into each again using the
same account.
There is no sound coming
from the speaker.
A software problem has occurred.
Press them ( ) button on the wall switch for 3
seconds to turn the power off. Then press the ( )
button on the wall switch again for 3 seconds to turn
the power back on.
Perform a factory reset by pressing the ( )
button for 8 seconds. NOTE: This will delete
all user settings. After the factory reset, the speaker
will need to be set up again. Follow the instructions
on page 9.
Volume is turned down or off.
Turn up or turn on the volume.
The bath fan is having
WiFi connectivity issues.
There is an unsteady network connection.
Make sure that your bath fan is within range of
your WiFi router and has a strong and stable
connection.
Other devices are causing interference.
Check that your bath fan is away from any other
devices that cause interference, such as microwaves,
baby monitors, or other electronic devices.
WiFI is not connected because the password
was entered incorrectly.
Verify you have the correct WiFi password. If your
WiFi password recently changed, update your
device's WiFi settings.
Network congestion is causing poor signal
strength.
If you have several devices connected to your WiFi
network, try removing some of them to reduce
congestion.
No WiFi signal is being received.
The fan is 2.4GHz WiFi compatible. Please make
sure your smart device and bath fan are connected
to 2.4GHz.
