10
* For assistance, call HME at 1-800-848-4468, or Fax 858-552-0172.
PROBLEM
PROBABLE CAUSE
SOLUTION
Inbound audio too
noisy.
ClearSound is not active.
Activate ClearSound by moving the
S4, position 8 switch to the ON
position. Call HME. *
Personnel hear static
only in headsets.
Transmitter antenna connection on
base station is loose.
Tighten transmitter antenna
connection.
No power to base station.
Be certain power supply is
properly plugged into electrical
outlet, and cable is properly
connected to J2 on audio circuit
board in base station.
Circuit board defective.
Call HME. *
Personnel hear
customer in headsets or
ceiling speaker, but
cannot hear each other.
Receiver antenna connection on
base station is loose.
Tighten receiver antenna
connection.
Status lights are not lit. Circuit
board is defective.
Call HME. *
Defective COMMUNICATOR
d
or
headset.
Call HME. *
No tone or sound in
headset or ceiling
speaker when vehicle
approaches speaker
post.
Power interruption has caused
vehicle detection circuit to be out
of balance.
When no vehicle is at speaker,
press RESET switch on base
station.
Vehicle detector failed or
connector may be loose.
Place vehicle detector override
switch in OVERRIDE position. This
will cause audio loop to remain
open for communication with
customer. Check connectors on
base station. If loose, reconnect
and return override switch to
NORMAL. Call HME. *
Incorrect S6 switch position.
Be certain S6, positions 4 and 8
switches are in the ON position.
Personnel cannot hear
outside customers in
headset or ceiling
speaker.
Loose wires on audio circuit board
in base station.
Be certain red, black and shield
wires in base station are securely
connected.
Outside speaker or audio circuit
board has failed.
Call HME. *
Communicator has
intermittent sound.
Low battery.
Replace battery.
Defective Communicator.
Try another Communicator.
Defective headset cable.
Check headset with headset
checker on battery charger. If
headset is defective, use another
headset. Call HME. *
Battery charger not
working.
Charger not plugged in.
Plug in battery charger.
If still not working, call HME. *
Feedback heard in
Communicator headset
Green and white wires of second
audio cable reversed.
Reverse wires
Outside speaker volume (outgoing)
control turned too high.
Turn volume control
counterclockwise.
