9
VII.
IN CASE OF PROBLEMS
In case of any problems with your System 2500E, refer to the following troublesho-
oting checklist and the circuit board illustration on page 11. If you cannot correct
any problems using the checklist, call HME Customer Support at 1-800-848-4468.
* For assistance, call HME at 1-800-848-4468, or Fax 858-552-0172.
PROBLEM
PROBABLE CAUSE
SOLUTION
No sound in headset
when you press
COMMUNICATOR
®
button “A” and speak
into headset
microphone.
Power is off at base station.
Check circuit breaker for building.
Power supply in base station is not
working.
Check power indicator light on
base station. If it is not lit, be
certain AC power adapter is
plugged into AC electrical outlet,
and is connected to J2 connector
on audio circuit board in base
station.
Communicator not turned on.
Turn Communicator on by turning
OFF/VOLUME control clockwise.
Volume not set correctly.
Turn OFF/VOLUME control
clockwise.
Headset connector not plugged
firmly into Communicator.
Plug headset connector firmly into
Communicator receptacle.
Headset defective.
Replace with another headset.
Low or dead battery.
Check ON/POWER light. If not lit,
replace battery.
Communicator failed.
Use another Communicator.
Call HME. *
Base station frequency does not
match Communicator frequency.
Be certain base station S1
frequency settings match
Communicator frequency settings.
Call HME. *
Incorrect subaudible tones.
Be certain base station S4 settings
match Communicator tone settings.
Call HME. *
Communicator channel
“A” or “B” functions not
working.
Communicator not turned ON.
Turn on Communicator being used.
Dead or weak battery in one
Communicator.
Replace battery.
One Communicator failed.
Channel A or B light does not light
when Communicator button A or B
is pressed.
Use another Communicator.
Call HME. *
Incorrect subaudible tones.
Be certain base station S4 settings
match Communicator tone settings.
Call HME. *
Outbound sound too
low.
Outbound volume set too low for
environment.
Turn outside speaker level
adjustment clockwise with small
screwdriver until level is
satisfactory.
No outbound sound;
customer cannot hear
anything.
Loose speaker wires on base
station circuit board.
Check speaker wire connections in
base station.
Defective speaker.
Call HME. *
