14
IN CASE OF PROBLEMS
PROBLEM
PROBABLE
CAUSE
SOLUTION
“Battery failed” is
heard in headset when
COMMUNICATOR
®
PWR button is pressed.
Battery may be
defective.
Replace battery. Call HME.*
“Headset failed” is
heard in headset when
Communicator PWR
button is pressed.
Headset may be
defective.
Use another headset. Call HME.*
Power may be off at
base station.
Check circuit breaker for building.
Power supply in base
station may not be
working.
Check power supply indicator lights
on base station. If no light is lit, be
sure AC power adapter is plugged into
AC electrical outlet, and is connected to
J29 on base station audio circuit board.
Communicator power
may not be on.
Press PWR button on Communicator.
Be certain power light goes on and
switches from red to green.
Volume may not be set
correctly.
Adjust volume with Volume-up and
down buttons.
Battery may be low or
defective.
Check Communicator Power light.
If not lit, replace battery.
Headset may be
defective.
Use another headset. Call HME.*
No sound is heard in
Communicator headset
when you press button
A and speak into
microphone.
Communicator may
not be registered.
Register Communicator.
Communicator power
may not be on.
Press PWR button on Communicator.
Be certain power light goes on and
switches from red to green.
Battery may be low or
defective.
Check Communicator Power light.
If not lit, replace battery.
“A” Talk or “B” Talk
light on base station
does not light when
Communicator button
A or B is pressed.
Use another Communicator.
Call HME.*
Channel A or B is not
working.
Communicator may
not be registered.
Register Communicator.
Outbound sound is too
low.
Outbound volume may
be set too low for
environment.
Turn outside speaker volume control,
on front panel of base station,
clockwise until volume is satisfactory.
System may be set for
speed-team operation.
Be certain SPEED TEAM button on
base station is in OFF position.
There may be loose
wires on outside
speaker or base station
circuit board.
Check outside speaker wire
connections in base station and at
outside speaker.
No outbound sound;
Customer cannot hear
anything.
Speaker or base station
may be defective.
Call HME.*