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525 S Hewitt St
Los Angeles, CA 90013
5. Once item has been received, Hive will contact
you within 2 business days with an estimate of
repair time needed. Hive will cover shipping costs
when returning repaired or replaced equipment to
purchaser within continental United States only.
See Freight Policy below for more information.
*Because of this, we strongly recommend that you return the
item(s) to us via a recorded delivery service or courier that will
offer proof of delivery. We also recommend that you insure the
return shipment as Hive is not responsible for packages that are
lost or damaged in transit.
REFUND POLICY
Hive provides refunds equal to the original purchase price, less any
shipment costs incurred in original shipment or upon return. This
refund may be obtained if the purchased equipment* fulfills the
following acceptance criteria:
• Unit is returned to Hive within 14 business days
after owner receives it.
• There is no damage to unit or any of its
accessories.
• Unit has not been altered from the original
condition in which it was purchased
• Unit is returned with all the packaging intact.
• All accessories included in the original shipment
are returned in addition to the Hive 100-C. Hive
does not provide partial refunds.
• Equipment shows no signs of heavy use.**
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