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Troubleshooting

Is the power plug supplied ?

Confirm that the refrigerator was installed properly.

Was the refrigerator just installed ?

Check the inside of the refrigerator.

Is there too much food in the refrigerator ?

Are there any hot items inside ?

Is the cold air outlet blocked by any food items ?

Is the freezer compartment temperature set to -16 ºC

or -15 ºC, and is the refrigerator compartment
temperature set to 6 ºC or 7 ºC ?

Did the power cord get unplugged ?

Was a fuse or circuit breaker tripped ?

Was there a power outage ?

Is your refrigerator in contact with direct sunlight ?

Is there a heat producing device such as a gas stove nearby ?

Is there sufficient open space around your refrigerator ?

Up to approximately 4 hours is required until your refrigerator cools

properly. In the summer, up to 24 hours may be required.

Set the freezer compartment temperature to -19 ºC or -18 ºC, and

set the refrigerator compartment to 3 ºC or 4 ºC.

Set the temperature inside the freezer compartment to -22 ºC

or -21 ºC, and inside the refrigerator compartment to 2 ºC or 3 ºC.

On very hot days, the cooling capacity could decrease, ice cream

could become soft, and the temperature in the door pockets could
increase.

Is the door being opened frequently ?

Is the door touching food and not completely closing ?

Is there anything such as a plastic bag caught between

the door gasket and the refrigerator main body, or are
there any gaps?

Is it a hot summer day ?

Because the freezer compartment has priority to be

cooled during

Quick Freezing

operation, the temperature

inside the refrigerator compartment could increase.

Is the temperature for the refrigerator compartment

set to 1 ºC or 2 ºC ?

Is the ambient temperature 5 ºC or less ?

Is any moist food being stored such that it is touching

the back left wall of the refrigerator compartment ?

Has any moist food been placed in front of the cold air

outlet or at the back of a refrigerator shelf ?

Avoid opening and closing the door as much as possible.

Moist food might freeze, so do not place it in front of the cold air

outlet or at the back of a refrigerator compartment shelf.

Change the temperature setting for the refrigerator compartment

to 3 ºC to 5 ºC. When set to 1 ºC to 2 ºC , food might freeze.

If the temperature in the refrigerator compartment is set to 6 ºC

or 7 ºC, food is less likely to freeze.

Because the food is touching the freezer compartment partition

whose tenperature is comparatively low, the food might freeze.
Either increase the temperature setting or move the food away
from the compartment partition a little.

We recommend that you open and close the door quickly, and

open and close it as little as possible.

Confirm that there are no gaps when the door is closed.

When the door is closed, be sure that no food or plastic bags are

caught between the door and the refrigerator main body.

Problems

Point to be checked

Does not cool at all.

Does not cool
properly.

Food in the
refrigerator
compartment
and vegetable
compartment
freezes.

Condensation
(or frost) is forming.

Water is collecting
either inside the
refrigerator or on
the floor.

Detailed Check Points and Countermeasures

When the humidity is so high, condensation might

form on the outside of the unit, on the door gasket,
or on the door. Also, after the door is opened and
closed, the cold air might make the door surface fog up.
This is not unusual.

Is condensation forming on the vegetable compartment

drawer ?

Is the door opened for a long time or opened and

closed frequently ?

Is the door touching food, etc., and not closing

completely ?

Did any water in a plastic bottle spill ?

If the door is not closed completely, condensation drips onto the

inside of the refrigerator or on the floor. Please close the door
completely.

Store bottled water so it does not spill.

Is the door securely closed ?

If there are any gaps between the door and the refrigerator main