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Other Information
SYMPTOMS
POSSIBLE SOLUTIONS
Remote control does not work.
Confirm that TV still has power and is operational.
Change the batteries in the remote control.
Check if the batteries are correctly installed.
Confirm the remote control is paired with the TV (see “Pairing the Remote”).
If using a universal remote, be sure to select the TV mode on the remote.
If the remote still does not work:
-Remove and reinstall the batteries correctly to reset the remote or install new batteries.
-Press TV Power to turn on the TV. With a universal remote if you have reset or changed the
batteries you will need to reprogram the remote for the other units.
Network connection fail.
Check network physical connection, make sure connection is correct.
Make sure configuration is correct according to your network service provider.
Connect Netflix fail.
Check network connection is correct, both physically and configuration.
Make sure that network connection test is successful.
For Netflix:
Enter “Netflix” to reset Netflix account.
DLNA does not work.
Check network connection is correct, both physically and configuration.
Make sure DLNA server (PC or Mac) has shared media content and TV has permission to
access shared media.
Enter Home > Settings > Status & Others, set “DLNA switch” enabled.
How do I get the Applications to work
on my TV?
You need a broadband (high speed) Internet service with a speed of no less than 1.5 Mbps.
Connect the TV to the Internet through your router by an ethernet cable or wireless
connection. If the connection fails, check with your internet service provider or router
manufacturer to determine if there is a firewall, content filter, or proxy settings that may block
the TV from accessing the Internet.
After connecting the TV to the Internet, press the [Home] button on the remote to access the
Applications.
Caution:
Do not try to repair the TV yourself. Refer all servicing to qualified repair personnel.
I can’t find my TV channel after the
first boot setting.
That may because you didn’t set your TV device for the first time. Enter Settings > Video input >
Add device manually to configure the TV device.
I enter my ZIP code, but can’t find
my place.
Make sure your zip code is correct .
Check your network connection, make sure your network is connected.
No output from one of the speakers.
Adjust Balance in the settings.
The power is on but the screen
appears extremely dark.
Adjust the brightness and contrast in the menu option.
“No Signal” appears on the screen.
Check if the signal cable is connected between the TV and products properly.
The reception on some channels is
poor.
Scroll to other channels. There may a problem with the broadcast.
The station signal may be weak. Aim the antenna to the proper direction.
Check if there is local interferences such as an electrical appliance or power tool.
Message is displayed saying
“Unsupported Audio (Video)” or the
video (audio) is working normally
but the audio (video) is not working
normally.
Check whether the file is playing normally on a PC (Check whether the file is damaged.).
Check whether the audio (video) code is supported.
Check whether the bit rate is supported.
Check whether the sample rate is supported.
Thin lines appear in the background
of the screen.
Check the video cable connections.
