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Other Information
Trouble Shooting
When something appears wrong with your TV refer to below chart. If the proposed remedy’s do not work , then unplug
the AC cord from wall, wait at least 60 seconds, plug AC back in and then turn on the TV. If the problem still cannot be
solved, please contact the help line provided on the warranty card or a professional technician.
SYMPTOMS
POSSIBLE SOLUTIONS
No sound or picture.
Check if the power cord is plugged into AC outlet and if it has electricity.
Check if you have pressed [POWER] button on the TV or [POWER] button on the remote
control.
Check to see if LED on. If illuminated, power to TV is OK.
I have connected an external source
to my TV and I get no picture and/or
sound.
Check for the correct output connection on the external source and for the correct input
connection on the TV.
Make sure you have made the correct selection for the input mode for the incoming signal.
When I turn on my television, there
is a few second delay before the
picture appears. Is this normal?
Yes, this is normal. That is the TV searching for previous setting information and initializing the
TV.
Picture is normal, but no sound.
Check the volume settings.
Check if Mute mode is set “on”.
Check if headphones are connected.
Check if the audio output is set to AV receiver (if so, be sure the AVR is powered on and set to
the proper input).
If using a cable / satellite set top box, check if Mute is set to On.
Sound and picture distorted or
appear wavy.
An electrical appliance may be affecting TV set. Turn off any appliances, if interference goes
away, move appliance farther away from TV.
Insert the power plug of the TV set into another power outlet.
Sound and picture is blurry or cuts
out momentarily.
If using an external antenna, check the direction, position and connection of the antenna.
Adjust the direction of your antenna or reset or fine tune the channel.
Horizontal/vertical stripe on picture
or picture is shaking.
Check if there is interfering source nearby, such as appliance or electric tool.
The plastic cabinet makes a “clicking”
type of sound.
“Click” sound can be caused when the room temperature changes. This change causes the
television cabinet to expand or contract, which makes the sound. This is normal and the TV is OK.
Black square appears in the center
of my television screen?
The Closed Caption function is set in the text mode. To remove it, access Closed Caption from
the menu screen and change the Mode setting from text to either CC1 or off .
On some channels getting another
language or sometimes no sound at
all.
That would indicate that the MTS mode on your unit is set to “SAP” mode. We suggest setting the
MTS mode to either “Stereo” or “Mono”.
SAP is Second Audio Program. It’s a second audio channel that is usually used for a second
language or descriptive audio for the visually impaired.
MTS stands for Multichannel Television Sound, a standard that allows the encoding of 3
channels of audio within a standard NTSC (analog) video signal to a television. A television
that is able to receive MTS Stereo allows you to watch television with stereo sound.
Not getting all of my cable channels
on the television or I'm only getting
13 channels.
Check the cable connection for an incoming signal. The best way to confirm signal is to use another
TV and/or contact your cable company.
