HighPoint RocketStor 6414TS, Руководство пользователя

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Troubleshooting – Software
If you face any software related issues involving the HighPoint RAID Management
(WebGUI), refer to the following sections for troubleshooting tips. For all other
problems, submit a support ticket at
www.highpoint-tech.com/websupport .
WebGUI – Connection cannot be established
1. Check the connection of the card with its PCI Express slot. (PCIe 2.0 x4 for
RR644LS)
2. Check and make sure the cables are not faulty.
3. Check Device Manager (Windows) or System Report (Mac) to verify the device
and drivers are installed and detected by the OS
a.
For Windows Users
:

Open Device Manager.

Click on the Storage Controller tab.

Check to see if RocketRAID 644LS RAID Controller is listed.

If RocketRAID 644LS RAID Controller is not listed, check to see if
RAID Controller is under Unknown devices.

If RAID Controller is under unknown devices, re-install RocketRAID
drivers.

If no RAID Controller is present, recheck your hardware and cables.
b. For Mac Users:

Click the Apple Icon on the menu bar.

Click About this Mac > System Report.

Click PCI.

Check to see the Type : RAID Controller and Driver Installed: Yes.

If Driver Installed is No , re-install the drivers.

If no RAID controller is present, recheck your hardware and cables.
Troubleshooting – RAID
If you face any RAID related issues involving your RAID array, refer to the following
sections for troubleshooting tips. For all other problems, submit a support ticket at
www.highpoint-tech.com/websupport .
Critical Arrays
When your disk is critical, that means your array as a whole is still accessible, but a
disk or two is faulty (depending on your RAID level) is in danger of failing.