9
DIAGNOSIS AND TROUBLESHOOTING
9.1 Troubleshooting
All the units are controlled and tested at the factory before shipment, however it is possible that some anomaly or failure may occur during
operation. The following are the indications necessary to identify the causes of the most common cases.
IT IS ADVISABLE TO RESET AN ALARM ONLY AFTER REMOVING THE CAUSE THAT HAS GENERATED IT; REPEATED
RESETS CAN RESULT IN IRREVERSIBLE DAMAGE TO THE UNIT. IN CASE OF ALARM, READ THE MESSAGE THAT
APPEARS ON THE DISPLAY BEFORE PROCEEDING TO RESET.
Problem
Description
Cause
High pressure circuit 1
First high pressure safety intervention level of
cooling circuit 1 from high transducer (electronic
interruption)
No water circulation on the system side hydraulic circuit in
winter mode.
No water circulation on the hydraulic circuit on the source
side (geothermal probe or well) in summer mode.
No domestic hot water side hydraulic circuit circulation in
domestic hot water mode.
High pressure from
circuit pressure switch 1
Second level of high pressure safety intervention
of cooling circuit 1 from pressure switch
(mechanical interruption with manual reset of the
pressure switch)
No operation of the high pressure transducer.
No water circulation on the system side hydraulic circuit in
winter mode.
No water circulation on the hydraulic circuit on the source
side (geothermal probe or well) in summer mode.
No domestic hot water side hydraulic circuit circulation in
domestic hot water mode.
Gas antifreeze circuit 1
Compressor intake probe safety intervention of
the cooling circuit 1
Insufficient water circulation on the source side circuit
(geothermal probe or well) in winter mode or in domestic hot
water mode.
Insufficient water circulation on the system hydraulic circuit
in summer mode.
Low pressure circuit 1
Low pressure safety intervention of cooling
circuit 1 from low transducer (electronic
interruption)
Refrigerant gas discharge machine.
Incorrect setting of the domestic hot water side hydraulic
circuit parameters.
System water antifreeze
System-side hydraulic circuit delivery probe
safety intervention
Plant water temperature close to freezing.
Domestic hot water
antifreeze
Domestic hot water side hydraulic circuit
delivery probe safety intervention
Domestic hot water temperature close to freezing.
Source water antifreeze
Source side hydraulic circuit delivery probe
safety intervention (geothermal probe or well)
Source water side temperature (geothermal probe or well)
close to freezing.
High pressure transducer
error
High pressure transducer with incorrect reading
Incorrect full scale reading of the high pressure transducer,
viewable on the keyboard on the machine (M9 window).
Low pressure transducer
error
Low pressure transducer with incorrect reading
Incorrect full scale reading of the low pressure transducer,
viewable on the keyboard on the machine (M9 window).
System water inlet
probe error
System water return temperature probe with
incorrect reading
Temperature probe cable interrupted or disconnected.
System water outlet
probe error
System water delivery temperature probe with
incorrect reading
Temperature probe cable interrupted or disconnected.
Boiler water probe error
Domestic hot water storage tank temperature
probe with incorrect reading
Temperature probe cable interrupted or disconnected.
Domestic hot water
outlet probe error
Domestic hot water delivery temperature probe
with incorrect reading
Temperature probe cable interrupted or disconnected.
Electrical phases
inverted
The discharge pressure does not increase
with respect to the intake pressure with the
compressor active
The power supply phases are reversed.
The control requires the compressor to start, but this does not
start.
The compressor works but does not generate pressure
differences.
Geothermal water outlet
probe error
Geothermal flow temperature probe with
incorrect reading
Temperature probe cable interrupted or disconnected.
Geothermal water inlet
probe error
Geothermal return temperature probe with
incorrect reading
Temperature probe cable interrupted or disconnected.
Floor probe error
Radiant system delivery temperature probe with
incorrect reading
Temperature probe cable interrupted or disconnected.
Rev. C 09-2020
MTEC.3810.GB-C-1 Operation and maintenance manual serie WZA English
48