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6. TERMINAL COMMUNICATIONS
6.1 Terminal communication methods
The HICAPS Trinity terminal (T650p) supports a number of different communications
methods for processing claims and will process transactions in the following priority:
Ethernet (via Bluetooth® pairing to base), Wi-Fi and mobile.
Claims must only be processed at registered practice locations for which you have a
location specific provider number. Please ensure that you use the provider number
specific to the location at which the treatment has been provided and the HICAPS claim is
processed.
6.1.1 Connectivity
The strength of the Bluetooth® and Wi-Fi connectivity on your terminal will depend on
several factors but can be affected by physical obstructions, other electronic devices and
distance. If your Bluetooth® or Wi-Fi connection strength is low, attempt to keep a clear
line of sight with the Wi-Fi Router and or terminal base, with a maximum distance of 5m.
We recommend that every terminal should be paired with a terminal base upon setup, and
that the terminal is returned to its base overnight. Leaving the terminal on its base allows
for the terminal to receive important security updates and to maintain optimal charge
levels.
6.1.2 Claims processing and communications on the HICAPS Trinity terminal
Claims processing is supported by all participating health funds when the terminal is
connected by Ethernet (via Bluetooth® pairing to the base).
Some participating health funds will not support claiming via Wi-Fi or mobile. In these
cases the terminal will display an error message that the health fund does not support
Wi-Fi/mobile claiming when the patient’s membership card is swiped. A list of the
participating health funds that support Wi-Fi or mobile transactions is available at
hicaps.com.au/participating health funds.
To ensure you can process claims from health funds that do not support Wi-Fi or mobile,
your terminal needs to connect via Ethernet. If your terminal has lost Ethernet connection,
an error message will appear when you try to process a health fund claim.
Should an error occur, check the notifications bar for the Bluetooth® paired symbol. (See
section 6.2.2). If the Bluetooth® paired symbol is not displaying, swipe down from the top
of the screen. Hold down the Bluetooth® symbol located to the right of the drop down bar.
Turn the Bluetooth® toggle off and on again.
If the Bluetooth® paired symbol is displayed, attempt the transaction again.
If the problem persists, please call the HICAPS Help Desk on 1300 650 852.
